Bridgfords Leeds reviews

★★★★★ 5/5

Google

I contacted Bridgfords Leeds regarding letting my property. Very promptly I got a call back from Alia, who was very pleasant and professional. We fixed a meeting and all my queries were answered. She even helped in me obtaining my Let to Buy mortgage which was very nice. Alia is professional and kept my interests at heart. I would definitely recommend anyone to Bridgford Leeds. They work swiftly and provide great service.PositiveResponsiveness, Quality, Professionalism, Value

Rajiv · 13 June 2022

★★★★★ 5/5

Google

Alia Gould (Executive Branch Manager, Leeds City Centre) was brilliant in assisting us letting a flat. Very helpful, sorted out a few issues and generally made the process far more bearable than we expected. Definitely recommend Alia and the branch as they have all been great.

Paul · 25 July 2024

★★★★★ 5/5

Trustpilot

Holly & Nathanial @ Stockton Heath

I’m so grateful to Nathanial, Holly and Sam at Bridgfords Stockton Heath. They’ve helped me through two moves during one of the hardest times in my life, and their support has genuinely meant the world. They were kind, patient and completely on top of everything. Thank you for going above and beyond for me.

RL · 4 August 2026

★★★★★ 5/5

Google

Finding an apartment to rent with Bridgefords was a breeze! Our letting agents Alice and Hassan was very helpful with setting us up for a viewing and completing the process of signing for a flat! Thank you for your help and special thanks to Alice again! :))

Kamil · 25 June 2024

★★★★★ 1/5

Trustpilot

Avoid

Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!

Horia · 4 June 2024

★★★★★ 5/5

Google

I wanted to pass on my sincere thanks to Joe Wilson. We have not finished the process yet but that is in no way down to Joe. In delays and some interruptions along the way, Joe has remained politely tenacious and it has really helped manage our stress levels. He has gone above and beyond and adopts an understanding and empathetic approach to his tenacity. Especially as the world is challenging, I would happily recommend Bridgfords to anyone based on our time with you. Which we sincerely hope will come to an end soon. Thank you. Also, special thanks to Ellie who showed us round and took my rambling questions/frustrations with good grace and good humour. Thanks again.

Andrew · 13 June 2021

★★★★★ 5/5

Google

Me and my partner viewed a property which we fell in love with, this is our first time moving in together so we were a bit clueless on what we were doing but our estate agent Aaron was so friendly, helpful and overall just great. He really went above and beyond to make us both feel at ease and ensure we got the property we wanted. I cannot thank you enough for his service and would recommend 1000%.PositiveResponsiveness, Quality, Professionalism, Value

Hannah · 13 June 2021

★★★★★ 5/5

Google

Recently bought a house with Bridgfords as the Estate Agent and have nothing but good things to report. Even during Covid, we have been very pleased with our experience. Joe has been brilliant the whole way through, answering any questions via email and being at the end of the phone if we needed guidance. If he didn't know the answer, he knew who would and we've really appreciated having Joe help us on our first time buying experience. Chris, our morgage advisor has been brilliant at explaining the process of gaining a mortgage and helping us work out realistically what we could afford. Very greatful for his input. Ellie, who did both of our viewings was also great and happily answered any questions we had. Thank you very much, Bridgfords.

Skye · 13 June 2021

★★★★★ 5/5

Google

AMAZING service from start to finish selling with Bridgfords. The marketing of the property was top notch with professional photos and guidance. They arranged an open day for viewings allowing us to have a few hours to let people in and everything was cleaned and disinfected after each visit. We got over 5% above asking price and their fee was more than competitive, I would have expected to pay a lot more for the service provided. I would like to thank Debbie and Stacey for their amazing attitude, hard work and for putting us at ease with moving house in these difficult times.PositiveResponsiveness, Quality, Professionalism, Value

Adam · 13 June 2021

★★★★★ 1/5

Google

Avoid at all costs- they still have my deposit. I have experienced the worst service I have ever received as a tenant in nine years of renting. That is also including seven years of renting as a student. Whilst approaching the agreed end-of-tenancy date in a fixed-term contract, Bridgfords tried to make me pay further rent, citing that I had not given notice and therefore had to pay a further month's rent. After repeatedly drawing their attention to the contract that clearly stated it was a fixed-term contract with no agreement to move onto a rolling contract or payment, they still proceeded to try and charge me rent. This is, of course, after dozens of attempted phone calls and emails with, at best, sporadic reply and, at worst, wilful neglect of my numerous attempts to contact them. After finally resolving this issue and someone at Bridgfords being able to make sense of their own contract, I moved out. They have now proceeded to attempt to breach the contract by waiting well over the agreed ten day period to make any deductions from the deposit and are now ignoring all emails and calls to dispute this. They still hold my deposit. There is a complete absence of service and accountability- it's shameful for a company to behave this way with people's money.NegativeResponsiveness, Professionalism

Jonathan · 13 June 2021

★★★★★ 5/5

Google

I cannot fault my experience with Bridgfords in Leeds. In particular Nathaniel Harding was personable, helpful and nothing was too much an ask. He always answered emails promptly and kept me up to date with the process, which was also very quick. In comparison to my experience with other letting agents in Leeds, it was a nice change to have a straightforward move where I wasn't chasing the agent for information. I will recommend Bridgfords to my friends looking for properties.

Sophie · 13 June 2021

★★★★★ 5/5

Google

Bridgfords have looked after my rental apartment for a number of years now since they took it over from ‘Flats in Leeds’. I’ve always received excellent service meaning up until the end of the most recent tenancy I hadn’t needed to go in the apartment in a long time. Unfortunately during the pandemic the recent tenants did not care for the apartment at all and left it in a very sorry state. I was really quite worried about how we were going to turn the place around and re-marker it but only one month later it’s completely refurbished and a new tenant moved in yesterday. I received excellent service from the team at Bridgfords particularly Aaron Ewan who was accommodating, flexible and very helpful in getting my apartment photographed and back on the market. 5 star service.

Kevin · 13 June 2021

★★★★★ 5/5

Google

Dan was very friendly and helpful and assisted me through the process very smoothly

Fin · 17 August 2025

★★★★★ 1/5

Google

I would rate this agency less than that if I can. Tenancy signed and hold the key for no reason and the manager became rude and arrogant. So unnecessary processes to go through after all that and a month of waiting, the tenant with her one year old son has no option but to start all over again finding a new house. It's disgusting and Bridgefords should be ashamed of what they are doing.

ተክለብርሃን · 31 March 2025

★★★★★ 1/5

Google

I moved into a new property managed by them on the 1st of November, and from day one I’ve had nothing but problems with their customer service. They never provided me with a key for my postbox, meaning I’ve had no access to my mail for over five weeks (yet) I emailed them, and they told me it was the property manager’s responsibility. I called the property manager, and she told me it was their responsibility because they were supposed to give me the key when I moved in. So I was left being bounced back and forth with no one taking ownership. When I called them again, one of the staff put me on hold for 8 minutes and then hung up on me. I called back and was told, “There’s nothing we can do, but we’ll look into it.” I emailed again and they said a contractor had been assigned and they would update me, but they never did. After waiting another week and a half (maybe even two), I went into their office in person. The response I got was simply, “It can’t be done today.” No apology, no explanation, not even basic courtesy or a smile.

Ahmed · 17 December 2025

★★★★★ 5/5

Google

I was placed into a very stressful situation. With my existing tenancy agreement ending i had to acquire a contract for a new establishment in a short amount of time. That being said, June is a hugely busy time of the year for letting agents making it near impossible to get a contract specifically in this month. The Bridgfords team were extremely compliant in dealing with my request. In particular I found Philippa to be attentive, helpful and knowledgeable and she maintained a positive mindset throughout the process of it all which really gave me hope in finding a place to live. Five stars could not be enough to give her (however I’m limited on this) I highly recommend using this letting agents. The whole team go above and beyond. Thanks for everything Best Wishes Paul & Ben

Paul · 13 June 2020

★★★★★ 5/5

Google

What an absolutely diabolical situation me and a friend of mine were in. We had 3 weeks to search for a suitable property close to where it needed to be for us. Not only did Philippa, Carrie and Elliot help us in finding, searching and securing a property but the whole of the Bridgfords team were very welcoming and understanding of our situation. If you are searching for a property I highly recommend you visit this letting agents. A huge thanks of appreciation could not simply be enough to commend these guys so I had to write a review and inform you all. Thanks again to Philippa, Carrie and Elliot and the rest of the Bridgfords team, keep doing what you’re doing. Amazing. Many Thanks Ben & Paul

Ben · 13 June 2020

★★★★★ 1/5

Google

Below is feedback we have shared with them which has, fittingly, been completely ignored. Firstly we were told that there had been a slight pest problem that had been resolved before we moved in. We subsequently spent over a month setting traps to catch cockroaches which were laying eggs in our apartment. We were told that they could not find another key at the time of moving in and that one would be posted asap. We were not contacted again and we had to request constantly for weeks, in which two working people were sharing one set of keys. Along with this and many other things along the way, including not being able to shower for nearly a month. Not only this, I was asked to come home from work several times (in which I had to use add hours to my working week) because despite me frequently reminding the Branch, they had not found the Agency keys that they had misplaced. The moving out process seemed very disjointed. After handing in our notice and letting the Branch know that we could move early it wasn´t until we rang up to follow up that it was brought to attention and subsequently put on the market with September being a much easier month to rent. Thus it was rented on the first visit. We also requested for a landlord reference so that we could move into our new property. It took over two weeks and only happened once I myself called Head Office and rushed it through, without which we would have had to delay our move-in day. As a last note, it was only upon me going into Branch that an actual moving out date was assigned. We consistently paid rent on time and have kept the flat clean and respected it as our home. Given the above, you can see how we might feel slightly aggrieved that we were subsequently charged the full admin fee for cleaning the property despite spending two days making it spotless. As it stands we are still waiting to receive our deposit back or our overpaid rent. We moved out over a month ago. Had we been the ones owing this money I am sure the Branch would have been delightfully proactive.

Joshua · 13 June 2020

★★★★★ 5/5

Trustpilot

We are letting

We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive. Grace her colleague appeared friendly and focused and a team player. It’s early in the process but we are impressed

David · 13 June 2026

★★★★★ 5/5

Google

When looking for a place in Leeds, Bridgefolds were very friendly and attentive in helping me find a perfect spot that accommodated my needs. I was especially impressed with how quick they were in helping me move in whilst keeping everything very professional! Just want to give a personal thanks to Nathaniel, who was incredibly proactive in keeping me always updated matched with excellent customer service given the current COVID-19 situation.PositiveProfessionalism

Oliver · 10 December 2021

★★★★★ 5/5

Trustpilot

Very happy with sale via Bridgfords Swinton

Very please with the service and result of selling my mother’s house via Bridgfords Swinton. Mike was knowledgeable and efficient. His sale price estimate was 20% higher than another local firm but he managed to achieve it. He also arranged to visit mum in her care home to complete the paperwork. Happy to recommend.

R · 24 March 2025

★★★★★ 2/5

Trustpilot

Branch staff good, conveyancing beyond horrendous

Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.

Andy · 16 January 2026

★★★★★ 5/5

Google

Me & my partner have recently rented an amazing Flat through Bridgfords, and Dale & Alia were amazing throughout the whole process, keeping us in the loop every step of the way and really going above and beyond for us too, we are so so grateful! 100% recommend!

Holly · 14 January 2024

★★★★★ 1/5

Trustpilot

If I could put 0 I would

If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people

Olivia · 10 November 2025