Bridgfords Leeds reviews

★★★★★ 5/5

Google

I recently purchased my first house through Bridgfords and Joe Wilson was my point of contact. Due to the COVID-19 pandemic my house sale was significantly delayed, however Joe was incredibly helpful and responsive, helping me to understand each step of the process. It was helpful to also have the opportunity to have the same point of contact from viewing the house to completing the sale.PositiveResponsiveness, Professionalism

Joanne · 24 October 2020

★★★★★ 5/5

Trustpilot

Oliver Hawksworth is an exceptional…

Oliver Hawksworth is an exceptional Property Manager in the Sheffield Office.We have had a number of major problems with the flat he manages in Leeds for us and every time Oliver has solved the problem after really going the extra mile to do so!He is also friendly and courteous and extremely prompt in his responses - well done Oliver!CJ

Christopher · 21 August 2024

★★★★★ 1/5

Google

Terrible customer service and inefficient management. Unacceptable and unprofessional behavior. I was trying to rent a flat, both me and the landlord lost money because of their inefficiency. They were unable to arrange a viewing, they were ignoring my emails, they dont pick up phones. I prefferered to lose my off-market deposit than dealing with them. Of course they (Aaron) could not show the basic professionalism and reply to my email, ever. I cannot imagine what excuse they used to the landlord. I was never expecting that an agent in the city centre of Leeds could be so untrustworthy. I should have checked Google reviews rating before...

Aris · 22 May 2024

★★★★★ 5/5

Trustpilot

The Best Professionals in Property Management & Client Relations

I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.

Edward · 12 May 2023

★★★★★ 5/5

Google

I have been dealing with Ollie in order to agree a tenancy agreement and have had nothing but great service. I am currently living around 2 and a half hours from Leeds but Ollie has gone above to cater for my needs and organised a FaceTime …

Ejscotney · 17 August 2025

★★★★★ 5/5

Google

Joe was fabulous, I felt he gave me the correct information and was personable, but didn't try sway my decision and just let me take it all in my own time, it turns out i found a different property more suited to my needs but would have been far more likely to go through Brigfords because of Joe - ill be back in touch when i want to buy :)

Sophie · 14 June 2019

★★★★★ 5/5

Google

Had a great experience with Bridgfords from start to finish. Joe was fantastic in negotiating & securing our rental property initially & Hassan & Catherine assured everything went smoothly after that. The whole process was incredibly straight forward & professional. I've had terrible experience with letting agents in the past so it was a breath of fresh air. Thank you all we are really happy in our new flat :)

Amy · 14 June 2019

★★★★★ 5/5

Google

Alice has been amazing from the start. She is so easy to contact and has been so efficient with responding. Alice has made everything so simple and is an asset to the Bridgfords Leeds team.

Lucy · 14 March 2024

★★★★★ 5/5

Trustpilot

You're a star Ellie

Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!

Pamela · 28 April 2023

★★★★★ 4/5

Google

My experience with the staff at Bridgfords Leeds was excellent. Kelly especially was super responsive and helped with any queries or problems I had. The turnaround time for getting moved in was super quick and they knew exactly what they were doing. After having bad experiences with other letting agents, this team were a breath of fresh air. Can't thank them enough for their help.PositiveResponsiveness, Quality

Nick · 25 August 2020

★★★★★ 5/5

Google

We have recently moved into the with Bridgfords and I have to mention about Alia Gould, she was really friendly and made the move in process so smoothly. We were not worried about anything. Everything was so perfect and great. I really recommend Bridgfords. Thanks Arun

Arun · 13 June 2023

★★★★★ 5/5

Google

Thank-you to Joe and the team for excellent service from the initial enquiry on the property all the way through to legal completion this week. Regular communication and updates made the whole process much easier. I was so impressed with Bridgfords I have instructed Alia and her team to look after the property as a rental.

N · 13 June 2022

★★★★★ 5/5

Trustpilot

Lee Johnson from Countrywide…

We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.

BuckeyZS · 23 March 2023

★★★★★ 1/5

Trustpilot

I had an appointment booked for today…

I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.

Lily · 17 July 2025

★★★★★ 1/5

Google

Please Please Please Stay away from this agency This is the worst agency in leeds Worst agency in england Worst agency in uk Worst agency in whole world Worst agency in whole universe Worst agency among all galaxies First they showed all worst properties Then they fooled us with money first told 1100 for apartment then increased the price to 1500 during contract They repairing management is utterly disgusting Never available on emails or on call They ask us to complaint on website After complaining no reply Sadly we went to leeds city council to complain against them and now they came next morning Did not do any repairing in 10 months even though we complained them for almost 7 or 8 months straight Did not helped even after our housemate got hospitalised after mould allergy Even after health and safety did not attended our complaints After reading this review if you choose this agency then u r the biggest fool sorry mate

Anuj · 13 April 2024

★★★★★ 1/5

Google

What a poor experience. Even after staying for 1 year in a property they did not provided me with the rolling contract and also deducted almost £700 from my security deposits saying the house needs cleaning and the blinds are broken. Before I left I cleaned the house thoroughly and checked all the blinds and they were all working but still they did this. Even when we entered this property in the beginning they told that they would send cleaners to clean the apartment but at the end they never did, maybe this is how they must be saving money. Please be careful with these letting agents. In the beginning they would be very good but at the end they will try to take most of your money from the security deposit. I have only one suggestion to Bridgfords if you really want to do a exit inventory and health check of the apartment do it in front of the tenant and not after when they have already left and cannot prove anything.

Somsuvro · 13 April 2024

★★★★★ 5/5

Trustpilot

Outstanding Customer Service!!!!!!!!

Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!

Carol · 27 February 2023

★★★★★ 1/5

Trustpilot

Contractors should avoid at all costs!

Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!

Jo · 16 December 2025

★★★★★ 5/5

Google

Our experience with Bridgfords is perfect until now! We moved in our apartment in September and Joe was the one that showed as the house. He was very helpful and arranged a viewing at the same day we asked for it. Since then, Steve, our house manager, has solved efficiently any problems that we have reported through the online portal. We are overall happy with their services.

Vagg · 14 June 2019

★★★★★ 5/5

Google

The lettings team have been amazing and always look after me. The branch manager is great and so are the team - thank you

Arash · 17 February 2026

★★★★★ 3/5

Google

I rate the service 3 starts due to the fact that Kelly Boot is fast and efficient, however my experience with other staff members is not so great, with some of the staff not being aware of listings and viewings and sending wrong videos for listing. However with Kelly I have never had any problems whatsoever, give her a raise!!!

Ronelle · 13 June 2021

★★★★★ 5/5

Google

I cannot fault the experience that I had with Bridgfords when looking for a property to rent in Leeds. Of particular note, Nathaniel Harding provided an exceptional service. He found me the perfect property and was incredibly informative of the letting process and the current rental market. Nathaniel was professional, friendly and reliable. I would definitely recommend Bridgfords to others!

Sasha · 13 June 2021

★★★★★ 5/5

Trustpilot

Just sold my house with Bridgfords in…

Just sold my house with Bridgfords in Withington and couldn't fault them. They communicated with me regularly, kept me updated with the sale, chased solicitors up when needed and supported me throughout the process. Huge thanks to the Withington team, especially Richard, Sadaf, David and James. Excellent service from a very helpful team.

Mary · 23 September 2024

★★★★★ 5/5

Google

I rented my property in Chapel Allerton, Leeds through Bridgfords and it was an absolute success. Bridgfords were professional, easy to communicate with and gave me great advice on how to get my property listed and rented out quickly. I have excellent tenants and I am happy that my home is being well looked after with the back up of a good inventory and contract. Thank you Bridfords!!!

Tamson · 14 June 2018