Bridgfords Leeds reviews

★★★★★ 1/5

Google

Do not rent with them if you can help it. Incredibly unprofessional service. There were many appliances and fixtures in the flat that were broken when I moved in. I have been constantly emailing them trying to get them to fix things but almost nothing has been done. Both the agent in charge of managing the property and the manager have been appallingly incompetent. They do not reply to emails and described my requests to rectify broken fixtures as just "having high standards".

Eliseus · 14 June 2017

★★★★★ 1/5

Google

Wanted to deduct 450, they got 60 RESPONSE TO OWNER: Extractor fan - If the fan was in working condition there would be no mould. You were told about this months before we moved out. Cleaning - On YOUR inventory there are 4/5 things that were found to be slightly dirty. Why would it cost £130 to wipe dust off of a couple of radiators? We have over 40 images showing how clean the flat was. The invoice you got wasn't even itemised to show a break own of work that needed doing. Plug - I could have replaced it yes, but I didn't. That doesn't mean you can charge over the odds to have it replaced. You know this. It was missing when I moved in but you haven't done an inventory for 2 years prior to that. Bulbs- we told you we couldn't get into the fascias to replace them before we moved out. Also the drawers were freezing over because the door wasn't shutting properly. Maybe you aren't reading over things properly after all? ----------------------------------------------------------------------------------- ORIGINAL REVIEW This company is a disgrace. Their property manager Rebecca Crowther takes weeks to reply to emails and it took me months to be told that mould in my bathroom that kept making me cough was my problem. This was not the case as the en suite I had had no window and had an extractor fan that worked but was insufficient. On leaving the flat they are trying to charge me and my house mate £75 pounds for re grouting the tiles. I asked for help with this in June! To be honest I could have left my bathroom door open and my window on the other side of my bedroom open AND left the blinds up. I'm sure the people over the road would loved to have seen me washing my junk every morning. Next up, paid £80 for a deep clean. We have 50 pictures of the flat after the clean which was done to a reasonable standard however, there were a couple of radiators and a headboard that were missed and had dust on. Bridgfords are trying to charge us £130 for a deep clean for a few spots that need a wipe down. They are also trying to charge us for removals as we left one item in the flat... an umbrella. Then there are the charges for a missing plug that can be bought for at most £20 (I've checked online). They are trying to charge us £45 We emailed Bridgfords about some lights that we could not replace due to being under covers we couldn't remove without having to force our way into them. We bought the lights and told them that we'd left them in the flat for their contractors to fit. Fair enough? Nope, they are trying to charge us for that as well for a total of £30 for 5 lights. The ever reasonable Bridgfords would also like us to pay £54 for some new freezer drawers as they were cracked when we left. Which could possibly be quite reasonable, if only this wasn't caused by the freezer being engulfed in ice and causing them to crack. An issue that was raised and not acted on by Bridgfords. The oven was broken for weeks too but that was never fixed. We are also being asked for £114 of outstanding rent. All of our rent has been paid so I can only assume they threw that one in for a laugh. Here is the list of charges: Out standing rent 114.75 Cleaning 130 Bathroom plug missing 45.00 Reseal and re grout en suite bathroom 75 Cracking to the freezer draws 54.00 Dilapidation fee 20.00 5 replacement bulbs 30.00 Getting a reference from my landlord was a nightmare too, I ended up having to ring Countrywide that, I think, owns Bridgfords to have this authorised despite me calling them 3 times. Bridgfords essentially act as a blocker between you and your landlord and try to get you to pay for things the landlord doesn't want to. They don't communicate with each other and they sure as hell don't want to communicate with tenants. For the amount they charge they should provide an amazing service but you get fobbed off or ignored. Hopefully for anyone reading this you will be smart enough to heed the reviews here and avoid this embarrassing excuse for an estate agent.

Ash · 14 June 2017

★★★★★ 1/5

Google

Where do I begin… The fees! £300 EACH for admin fees, in total it cost around £2125 to move into a one bed with balcony. Although Bridgfords had the most extortionate fees in our naivety in property searching we figured ‘you get what you pay for’. Blinded by fancy marketing and a decent sales pitch we went ahead. The paperwork was quickly signed, we had a move in date and started to relax. Upon moving in the flat wasn’t up to a ‘professional cleaning’ standard. This is when the problems began… First the fan oven wasn’t covered and didn’t work but again I overlooked this. The microwave blew in the 1/2 month and despite sending several e-mails and contacting them this sat and gathered dust under the dining table for the ENTIRE tenancy. The fridge freezer then broke in the third month and after reporting took 6-8 weeks to replace, we had to spend £100 on a mini fridge. The lightbulbs could not be changed because the fixtures didn’t come away from the ceiling and despite requesting them to be changed towards the last few months of the tenancy this never happened and they lumped us with an overpriced charge for lightbulbs. After an inspection towards the end of the tenancy they stated how the carpet had never been replaced since the building opened! There was a mark in the bathroom sink which had been covered with white sealant throughout our tenancy. This began to rub off due to usage and the mark became visible, this was charged into our deposit. We left the flat spotless, I took pictures of every corner of the flat but were charged with a £50 ‘general clean’ fee which I doubt was used considering how clean it was when we moved in. During an August bank holiday weekend our rent hadn’t gone out on time and because of this they quickly rang us for the money so we direct debited them the amount thinking the standing order was playing up. The standing order then left the bank after the bank holiday weekend and this took several days on end to retrieve leaving us penniless. (we did not fill in our inventory in time therefore I accepted the charges without an issue- a lesson learnt) The Landlord has been an absolute nightmare throughout, alongside Bridgfords taking weeks to fix anything and e-mails were either replied to sparingly or not at all. Phone calls never returned even after being hurried off the phone with the promise of a ‘call back’ with an update. The managers are dreadful, no customer service skills, rude, impatient, and the rest of the staff look young and inexperienced. This was overall an upsetting experience for first time renters and left us wondering how to leave Bridgfords far behind us. This unfortunately wasn’t the case. After 10 days I contacted Bridgfords regarding the return of our deposit totalling nearly £800 with the reductions of £145 which we were appalled by but simply agreed in order to get our deposit back as quickly as possible. Particularly after spending a lot to move into a new property with a different letting agent called Morgan’s whom have been brilliant! We received an email asking for our payment details to return the deposit which we provided. The deposit never arrived and after several calls/e-mails and even after visiting we were getting nowhere. We were told to hold off filing a dispute because the landlord had ‘verbally agreed to the deposit return’ but without written agreement nothing could move forward. So we filed a dispute with mydeposits whom hold the money. We spent Christmas incredibly conservatively and after ringing over and over and getting nowhere with Bridgfords whom stated they were trying everything to get the landlord to sign our deposit returned... which I believed but the lack of communication left me in the dark without the money owed to me. After filing with a third party adjudicator the landlord never responded… over 3 1/2 months we finally have our deposit back. I cannot tell you the stress we have faced throughout this ordeal and how drained we have felt the past few months. I’m amazed at everything we’ve gone through, never, ever again.

Rebekah · 14 June 2017

★★★★★ 1/5

Google

I have been with Bridgfords for over four months now and have encountered numerous issues some of which have still not been resolved (which is why I am writing this review). On the day I moved in, I had to wait over 2 hours in the office just to collect the keys which set the tone for my whole experience. I found the flat not to be in an acceptable standard with food stuck to the walls. There were numerous issues with features of the flat (doors not functioning properly and part of the flushing mechanism not working in one bathroom), these issues have still not been fixed and I moved in at the start of August, just the four month wait then! I have contacted Bridfords via e-mail and actually went to the office and this is still not sorted. My advice to you would be to avoid this company at all costs or you will end up paying £300 in 'fees' and getting nothing in return for this huge out lay

Matt · 14 June 2016

★★★★★ 2/5

Google

Unnecessarily awkward to deal with, were really rude and slow on communication with my partner when discussing contract renewal with possible rent reduction due to the scaffolding. Attempted to book flat viewings with less than 24 hours notice which were then a no-show with no notice. Asked as nicely as possible to be contacted about any future viewings as I WFH but would be happy to move around calls etc. if they needed, absolutely zero compromise on their side as they haven’t bothered to do this. Can’t get through via phone most times we attempt to call to rectify issues.

Emma · 20 August 2024

★★★★★ 5/5

Google

Sold our home recently with the Leeds branch. Very professional and willing to go the extra mile to make things happen. Just what you need in an estate agent - I would recommend them! Thank you to Debbie and Joe who helped us with a reasonably smooth transition despite a volatile market!

Karen · 13 June 2023

★★★★★ 5/5

Google

Working with Patrick Hession was an absolute pleasure! His professionalism and dedication made the entire process smooth and stress-free. Patrick listened attentively to my needs, provided valuable insights, and skillfully helped me. I highly recommend Patrick Hession!

Sarvesh · 15 May 2024

★★★★★ 1/5

Trustpilot

I wrote an email to one of their sales…

I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!

Rachel · 27 June 2026

★★★★★ 1/5

Google

I recently had a very disappointing experience. After viewing a flat, I reached out multiple times to proceed with the application process. Despite visiting your branch in person and speaking with another employee over the phone, I received no updates or follow-through. My email inquiries about this property and other available flats have also gone unanswered. This lack of communication and professionalism is frustrating and unacceptable. You should not leave potential tenants in limbo; at the very least, you should provide a clear response regarding your interest in letting the property. I hope you improve your customer service and communication practices.

Sneha · 3 August 2024

★★★★★ 2/5

Google

My brief experience has been disappointing so far so I'm putting 2 stars. Had two viewings booked with them and experience was fine until today. Turned up to a verified booking, waited around before calling the office since no one had showed up. Took a few times to get through which is okay, phone was answered and was told I would receive a call back with an update. I received no call but rather a text telling me my viewing in a place completely different had been cancelled. No further contact. Just disappointing and disorganised, which is a red flag for me!

Alex · 3 August 2024

★★★★★ 5/5

Google

Have seen a lot of negative reviews regarding lack of communication during moving in process etc, have had no such experience over the last few weeks and am really grateful for Alice’s professionalism and customer service. Have received everything promptly and had any questions answered in good time, which includes receiving a phone call the same day I enquired about the property. Thank you for your help so far team 👍

Will · 21 December 2024

★★★★★ 5/5

Google

Kian made a real effort to accommodate me on a day of viewings - doing way more than all rival agents to ensure I got round the most properties and did it all with the utmost professionalism and friendliness. An excellent agent who I'd heartily recommend.

Bob · 16 October 2023

★★★★★ 1/5

Google

The worst agent I have ever seen. If you are trying to get your deposit back, then good luck. You will just waste your time. Do not rent with them all they care about is how to get their money. For new students, do not search for apartments with them and see that their treatment is fine in the beginning, so that it will be reduced for you, but when you sign the contract, the treatment changes and they appear to be a fraud. Do not give a deposit because they do not return it.

Ohoud · 25 July 2024

★★★★★ 1/5

Google

After less than an hour of posting a comment that they do not return back the deposit it is just words, they called me saying that this comment would not help to return back the money! and blocked me from posting any other comments. I will still post these comments. For new students, if anyone thinks of renting with them, they are exploitative and do not return the apartments and the apartments are not clean, and they tell you that they cleaned them.

Moza · 25 July 2024

★★★★★ 5/5

Google

I recently purchased my first house through Bridgfords and Joe Wilson was my point of contact. Due to the COVID-19 pandemic my house sale was significantly delayed, however Joe was incredibly helpful and responsive, helping me to understand each step of the process. It was helpful to also have the opportunity to have the same point of contact from viewing the house to completing the sale.PositiveResponsiveness, Professionalism

Joanne · 13 June 2021

★★★★★ 5/5

Google

I had a fantastic experience with the sales team, particularly Debbie who managed the sale of my flat. The team was incredibly knowledgeable about the new legal requirements for leasehold properties which was incredibly helpful. Would highly recommend if selling a highrise property.

Lizi · 15 December 2023

★★★★★ 1/5

Trustpilot

Bridgfords Gosforth

Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.

Sally · 5 August 2023

★★★★★ 5/5

Google

What can I say. Another fantastic service from Hannah and her team. They have been looking after all of my properties for the last 10 years. One of our penthouses has just been let and the service, attention to detail and expertise was second to none. We will be certainly be using them for all of our requirements in the future and I wouldn’t hesitate to recommend them to all landlords and tenants.

Peter · 14 June 2019

★★★★★ 1/5

Trustpilot

would not recommend this company to any…

would not recommend this company to any landlord. The fees are extremely high, with additional charges that are not always made clear from the outset. Communication is poor, and it is often very difficult to get hold of staff when you need support or answers.

Andrew · 24 June 2026

★★★★★ 5/5

Trustpilot

A cheerful professional that brightens up your day...

I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.

GLY · 12 July 2023

★★★★★ 5/5

Google

Let my apartment through Bridgfords for 2 years. Had some issues with my tenancy towards the end and spoke to Alia, who resolved everything quickly and did a fantastic job.

Stuart · 25 July 2024

★★★★★ 5/5

Google

Alia Gould has been fantastic to deal with. It is rare to come across someone so proactive and efficient. She is always a pleasure to work with. Fantastic!!

Dev · 17 August 2024

★★★★★ 1/5

Google

they've made an absolute mockery of me and my family. i went for a viewing once and they couldn't even call to cancel, and went the second time after promising me that i would be the first to view the property and they were 20 minutes late and didn't even show me the right property they offered, without even telling me again that the flat i wanted was gone. they've wasted me time twice and didn't even have the decency to explain.

Dania · 7 June 2024

★★★★★ 1/5

Google

THE WORST EXPERIENCE, STAY AWAY AT ALL COST! We are not satisfied about the current situation of both the property itself and fob/key issues. Reminded that it has already been 7 days of our tenancy and we are both still not able to move in, as principal and our previous experiences, everything should be ready for moving in on or before the day of tenancy start, we are doubtful to if anything was ready in the first place at all. We still only have one working house key and only one fob, when it is explicitly advertised that it is a 2 bedroom property. Out of these issues, we have both contacted personnel that should be responsible, yet the branch manager has verbally addressed us saying that we can just copy the keys ourselves, "it costs two quid.", which is unheard of from both our experiences. Copying keys ourselves touches on major legal issues which we do not want to be involved in, plus it should not be our job in the first place at all since we are the customers it should never be our responsibility. Also cutting keys are never only 'two quid' as mentioned by the branch manager, it is evident that we have been brushed off when we requested help. We were given a lot of keys and have been told to try them all out as some work some don't, which turns out only one house key works out of the whole stack, and we have only given one fob. Wasn't it the landlord or agency's responsibility to make sure every key is ready instead of us? Like we have addressed, everything should be ready on or before our tenancy started, not having to fix it ourselves when we are the ones who are using this company's service. Then comes the cleanliness and the state of the property, we are deeply frustrated to say the least. We have been brushed off once again by the branch manager and told us that the property has been "professionally cleaned" and was "very expensive". We are still questioning if it was cleaned at all in the first place and if money was spent at all on cleaning since we have both been to the flat and the flat is not suitable for us to move in due to the nonexistent cleanliness. We have taken photo evidence of the state we have found the flat in on the day of our tenancy starts, again everything should be ready prior to moving in but clearly not. We SHOULD NOT be dealing with these issues as everything should have been prepared for new tenants. Remind you the flat is still not in a sustainable living condition for us to move in when it should've been so. We also feel the lack of respect alongside nonexistent professionalism from the team, as most of the major issues that shouldn't have been ours are brushed off to the maintenance when we are requesting the bare minimum of service, we feel it is exploitative of the team since they assume us to be naive foreigners.

Popo · 5 June 2024