Bridgfords reviews

★★★★★ 5/5

Google

I have used Bridgfords for my previous and current flat. They are lovely and easy to deal with. The staff such as Dale and Alice are a credit as they are always happy to talk and answer any questions I may have. Dale is a very welcoming agent and friendly which allowed me to have confidence in renting again with Bridgfords.

Rhiannon · 13 February 2024

★★★★★ 5/5

Google

I would very much like to submit a well deserved review for a particular member of your team ; LEEDS BRANCH MANAGER, ALIA GOULD. Alia is the most dedicated professional hardworking and reliable person who I have ever dealt with in the rental market. Under pressure she remains calm and relaxed. Often when tired and understaffed she still makes herself available for a chat . Alia is obviously a great ambassador . An asset for any company to have. Well done Alia , you are so special !PositiveResponsiveness, Quality, Professionalism, Value

David · 13 June 2022

★★★★★ 1/5

Google

Very poor experience. Don't believe the fake reviews on here. Simply try and book viewings and experience their 'service' for yourself. They often fail to make viewings then don't apologise when you phone to question where they are. There is a reason this company's properties stay on the market much longer than their competitors - it's nearly impossible for: 1) Somebody to answer the phone. 2) An agent to attend a viewing. The attitude of the branch manager Alia is shocking. Unable to take any criticism and tries to talk over you. Surely at this stage the senior managers of this outfit must be aware of the disaster Leeds bridgfords has become.

Pat · 13 June 2022

★★★★★ 4/5

Google

We used to have all of the horrible Kavka-esque experiences with Bridgfords that others have reported here: very delayed (or non-existent) responses to inquiries, almost never answering their phone whenever we called. And when we first moved in, there were all sorts of problems there as well--e.g., 1: the house being filthy when we arrived and them not getting back to us about cleaning until we'd lived there for long enough to have cleaned it ourselves, e.g.2-- contracts not being properly sorted out until the very very last minute on the morning we were set to move in, etc. However, I'm happy to report that very recently, Bridgfords seems to have turned over a new leaf. I recently had a leak that needed fixing in a rental, and they not only answered their phones, but made an effort to help us get it sorted and followed up with us whenever they promised to. I even had a member of staff--Craig Lewis--*follow up* on the repair today to make sure that it had been properly taken care of. In general, Craig has been an absolute star and by far the best part of my experience with Bridgfords. Before interacting with him this month, I would have been tempted to given them 2 stars rather than 4. Assuming that they keep this up and more people like him come on board, I'd be able to recommend them to others.

Jessica · 13 June 2022

★★★★★ 1/5

Google

From the inception in the application process to now being a tenant of one of their properties, the experience has been poor! Their main customer service line is mostly not picked up and you are constantly greeted with an automated message. Correspondences of emails are not responded back to you until after several times of sending out repeat outgoing emails then you may finally have someone respond back to you. Once you have moved into the property any issues raised to the agent is disregarded and your asked to refer all matters to Property Management. They seem to relinquish a duty of care to the tenant once they have finally gotten you moved into the property. The Branch Manager is unempathetic and rather than actually listening to your complaints courteously, she has a demeanour that appears unconcerning and brash! All in all, not a great service!NegativeResponsiveness, Quality, Professionalism, Value

William · 13 June 2022

★★★★★ 5/5

Google

Bridgefords were extremely helpful when we decided to up sticks and move house. They are a good value for money. They made sure the whole process was very clear and mapped out for us. Our mortgage advisor Chris Parkin was so helpful and hands on. I felt like we were able to rely on him to keep us well informed, and we didn't have to worry about chasing lenders or estate agents, as he was so good at doing all this for us and keeping us updated. We bought our house after 3 possible purchases fell through, during a pandemic, before the Stamp Duty Holiday ended. It could have been a lot more stressful, but thanks to our mortgage advisor, I didn't have to worry and I knew it would all work out.PositiveResponsiveness, Quality, Professionalism, Value

Sam · 13 June 2022

★★★★★ 5/5

Google

I would highly recommend Bridgfords when sorting your next rented property. Alice was great and sorted a viewing quickly for us at short notice and was most helpful answering all our questions and helping us to secure our flat quickly and stress free. Thank you very much!

Olivia · 23 September 2024

★★★★★ 5/5

Google

Very happy with the service from Alia Gould at the leeds call lane office . She was very polite and helpful and supported us every step of the way of the lettings process. I would truly recommend Bridgfords in Leeds city centre call lane to any of my family and friends who are wishing to rent or buy a property from Bridgfords. Very happy customers !! Thanks Alia Gould.

Esteranne · 13 June 2023

★★★★★ 5/5

Google

Debbie and the team were nothing short of amazing. I’d listed my property for sale with another agents and had a poor experience and very little interest. The team at Bridgfords got it on and sold in next to no time. All advice was great and their process very slick…. Thanks and highly recommend.

Ian · 13 May 2024

★★★★★ 1/5

Google

This estate agent is a prefect text book example of someone who’s clearly never heard of “customer service.” Rented a property that was nothing like the glossy brochure- When I raised the issues, she acted like I was the problem. “Not my problem.” Executive branch manager is a classic cultural opportunist, convinced her “ancestral con” is all she needs to scam. If you enjoy being ignored and paying for a fantasy, this is the place for you. Otherwise, save yourself the hassle and find someone who actually cares.

Armani · 27 March 2025

★★★★★ 1/5

Google

Worst experience with a letting agency in Leeds. I had a viewing at 12 pm. I confirmed it in the morning with them. I went to the property at 11:55 am. There was no agent to be seen by 12 pm - reconfirmed on the phone because at a previous viewing with bridgfords they cancelled a viewing few minutes after the scheduled viewing. Called the company at 12:20 pm again to see if everything is okay and if I should wait any longer. The customer service agent was extremely rude on the phone saying “You keep calling, the agent is on the way, you just have to wait!” That took me aback. How is one supposed to “just wait”? No apology given. I did wait till 12:35 pm. No agent to be seen. No calls or explanation. I had other plans but still waited. I called the company back at 12:40 pm. They kept cutting my calls. It was clear to me at this point that they were avoiding my number. Such behaviour makes no sense to me. This is the second time this has happened. Do you not want customers to take properties off your hand? Are the landlords who are handing over their properties happy with this behaviour? I called them again to give it one last chance. Same lady as before was back on the phone. This time she says “The agent was at the property since 11 am” How is that even possible when I have been at the property since the scheduled viewing time? There was no one. Plus, this lady was the one who told me that I have to wait for the agent and that he’s on the way? So which story is true? The agent was there since 11 am or that he’s on the way? Again, no apology given until I explicitly told her that they’ve been rude. If they gave me an explanation saying for whatever reason the agent is not available, I would have been understanding. Or if they wanted me to wait a little longer because the agent is running late/stuck at other viewings, I could have understood that too. But absolutely zero apology, zero sympathy, being deceptive, being rude, cutting my calls even. How is this in any way acceptable? They have wasted my time and caused me unnecessary anxiety. I am never using their service again. Absolutely abhorrent behaviour. Considering the reviews I have seen after the fact, I see that im not the only one who’s experienced this. If this is how they are with viewings, I can only imagine how irresponsible they will be even if I rent one of their properties. Truly dodged a bullet. highly recommend literally any other letting agency in leeds over bridgfords. Save your time and peace.

Mahitha · 27 July 2024

★★★★★ 1/5

Trustpilot

Well what I can say! SHOCKING SERVICE.

Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!

REECE · 5 February 2026

★★★★★ 1/5

Trustpilot

Absolutely shocking

Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated

Melanie · 8 April 2026

★★★★★ 1/5

Trustpilot

My experience with Bridgfords/Countrywide

My experience with Bridgfords/Countrywide has been extremely disappointing.

Diptarup · 31 July 2026

★★★★★ 5/5

Google

I contacted Bridgfords Leeds regarding letting my property. Very promptly I got a call back from Alia, who was very pleasant and professional. We fixed a meeting and all my queries were answered. She even helped in me obtaining my Let to Buy mortgage which was very nice. Alia is professional and kept my interests at heart. I would definitely recommend anyone to Bridgford Leeds. They work swiftly and provide great service.PositiveResponsiveness, Quality, Professionalism, Value

Rajiv · 13 June 2022

★★★★★ 5/5

Google

Alia Gould (Executive Branch Manager, Leeds City Centre) was brilliant in assisting us letting a flat. Very helpful, sorted out a few issues and generally made the process far more bearable than we expected. Definitely recommend Alia and the branch as they have all been great.

Paul · 25 July 2024

★★★★★ 5/5

Google

Finding an apartment to rent with Bridgefords was a breeze! Our letting agents Alice and Hassan was very helpful with setting us up for a viewing and completing the process of signing for a flat! Thank you for your help and special thanks to Alice again! :))

Kamil · 25 June 2024

★★★★★ 1/5

Trustpilot

Avoid

Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!

Horia · 4 June 2024

★★★★★ 5/5

Google

I wanted to pass on my sincere thanks to Joe Wilson. We have not finished the process yet but that is in no way down to Joe. In delays and some interruptions along the way, Joe has remained politely tenacious and it has really helped manage our stress levels. He has gone above and beyond and adopts an understanding and empathetic approach to his tenacity. Especially as the world is challenging, I would happily recommend Bridgfords to anyone based on our time with you. Which we sincerely hope will come to an end soon. Thank you. Also, special thanks to Ellie who showed us round and took my rambling questions/frustrations with good grace and good humour. Thanks again.

Andrew · 13 June 2021

★★★★★ 5/5

Google

Me and my partner viewed a property which we fell in love with, this is our first time moving in together so we were a bit clueless on what we were doing but our estate agent Aaron was so friendly, helpful and overall just great. He really went above and beyond to make us both feel at ease and ensure we got the property we wanted. I cannot thank you enough for his service and would recommend 1000%.PositiveResponsiveness, Quality, Professionalism, Value

Hannah · 13 June 2021

★★★★★ 5/5

Google

Recently bought a house with Bridgfords as the Estate Agent and have nothing but good things to report. Even during Covid, we have been very pleased with our experience. Joe has been brilliant the whole way through, answering any questions via email and being at the end of the phone if we needed guidance. If he didn't know the answer, he knew who would and we've really appreciated having Joe help us on our first time buying experience. Chris, our morgage advisor has been brilliant at explaining the process of gaining a mortgage and helping us work out realistically what we could afford. Very greatful for his input. Ellie, who did both of our viewings was also great and happily answered any questions we had. Thank you very much, Bridgfords.

Skye · 13 June 2021

★★★★★ 5/5

Google

AMAZING service from start to finish selling with Bridgfords. The marketing of the property was top notch with professional photos and guidance. They arranged an open day for viewings allowing us to have a few hours to let people in and everything was cleaned and disinfected after each visit. We got over 5% above asking price and their fee was more than competitive, I would have expected to pay a lot more for the service provided. I would like to thank Debbie and Stacey for their amazing attitude, hard work and for putting us at ease with moving house in these difficult times.PositiveResponsiveness, Quality, Professionalism, Value

Adam · 13 June 2021

★★★★★ 1/5

Google

Avoid at all costs- they still have my deposit. I have experienced the worst service I have ever received as a tenant in nine years of renting. That is also including seven years of renting as a student. Whilst approaching the agreed end-of-tenancy date in a fixed-term contract, Bridgfords tried to make me pay further rent, citing that I had not given notice and therefore had to pay a further month's rent. After repeatedly drawing their attention to the contract that clearly stated it was a fixed-term contract with no agreement to move onto a rolling contract or payment, they still proceeded to try and charge me rent. This is, of course, after dozens of attempted phone calls and emails with, at best, sporadic reply and, at worst, wilful neglect of my numerous attempts to contact them. After finally resolving this issue and someone at Bridgfords being able to make sense of their own contract, I moved out. They have now proceeded to attempt to breach the contract by waiting well over the agreed ten day period to make any deductions from the deposit and are now ignoring all emails and calls to dispute this. They still hold my deposit. There is a complete absence of service and accountability- it's shameful for a company to behave this way with people's money.NegativeResponsiveness, Professionalism

Jonathan · 13 June 2021

★★★★★ 5/5

Google

I cannot fault my experience with Bridgfords in Leeds. In particular Nathaniel Harding was personable, helpful and nothing was too much an ask. He always answered emails promptly and kept me up to date with the process, which was also very quick. In comparison to my experience with other letting agents in Leeds, it was a nice change to have a straightforward move where I wasn't chasing the agent for information. I will recommend Bridgfords to my friends looking for properties.

Sophie · 13 June 2021