Bridgfords Leeds reviews

★★★★★ 5/5

Google

Alice was super-helpful and helped us find such a nice flat in Leeds for a great price. Would definitely recommend!

Michael · 15 June 2024

★★★★★ 1/5

Google

Trading standards need to shut this place down. If you're reading this and no doubt have had nothing but issues, lies and threats made to you during your time renting my honest advice would just be to contact the financial ombudsman and seek legal help. After posting my original review I was contacted by the branch manager (the one who previously slammed the door on my face and told me to never come back when I came to have a conversation about the wrongly charged cleaning/damage fees at the end of tenancy) I was then threatened after leaving this review and told they could find my place of work and leave me bad reviews. Please please please just read all the other real reviews and stay well clear, you will get nothing but issues and money stolen unlawfully if you choose Bridgfords.

Francky · 29 September 2023

★★★★★ 5/5

Google

Very good experience overall! I highly recommend Bridgfords, they were extremely professional and went above and beyond to ensure my moving into the new flat as easy as possible. Special thanks to Alia and her team

Noor · 13 June 2023

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I visited a number of estate agents in Halifax Centre last week and Bridgfords were the best by far. On entry I was welcomed by Courtney who went above and beyond to help me with my enquiry. She took my details and added me to the mailing list for updates and has been actively sending properties that may be of interest to me ever since. Her colleague Alix was also really helpful. You can feel that the culture here is all about the people & customer. The estate agent I went to prior (not mentioning any names but very, very close to Bridgfords) had me sitting around for 10 minutes whilst on a call then reluctantly gave me a print out of a property that already had 25 people booked to view the next day (a pointless exercise, just fob me off why don't you) He didn't even take my details and I felt as though he couldn't wait to go for his lunch. Now that's what bad customer service. But Bridgfords do not deserve bad press. May I urge you to please take no notice of the bad reviews below because the team here are warm, welcoming & lovely and good at what they do so keep you heads high, because you deserve a big well done! :)

A · 17 March 2022

★★★★★ 1/5

Google

CHEATERS AND SCAMMER If you're selling a property with them and giving them a nice commission then they'll treat you like royalty but if you're a tenant they'll treat you great until you sign the agreement then after you might as well not exist. I find it amazing how in a sector where it's so hard to fail with people absolutely needing places to live that these people can be so awful at doing their job with any ethics. I had a lovely experience with the branch manager Alia who took the phone from the other person I was speaking to and shouted down threats. Absolutely disgusting people who will clearly do anything and everything for that bit of commission no matter how unethical. Evidently the company arent any better as they still haven't fired the branch manager even after all of the awful reviews and complaints about her behaviour.

Alan · 16 September 2023

★★★★★ 5/5

Google

Alia,Aaron and Dale looked after me brilliantly from the moment I walked in the door to arrange a viewing to the moment I picked up the keys. Dale especially talked me through the whole process. The team cooed really well despite an unexpected absence through illness. Also a nice touch that I got a thank you hamper containing various goidies

Andrew · 9 October 2024

★★★★★ 1/5

Trustpilot

Glad I wasn’t the seller

Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.

CustomerDTA · 13 March 2026

★★★★★ 1/5

Google

Very disappointed with their customer service. Emailed the agent about the flat i I wanted to rent after viewing, no response and I had to check the property listed again to know if it’s been let already . It showed let agreed. At least inform us that property is off list the min someone takes it ! Trust the reviews of everyone here.

Shrusti · 10 August 2024

★★★★★ 5/5

Google

Recently purchased a flat through the sales team at Bridgfords. Despite it being a long process (due to myself being indecisive about what I wanted to purchase) Kian the agent I dealt with was a credit to the business. Continuously patient and helpful throughout the whole process. Also had the pleasure of dealing with Joe who was just as brilliant. Good customer service is a rarity nowadays but these 2 lads have perfected. Couldn’t recommend the sales team enough.

Shane · 16 September 2023

★★★★★ 1/5

Trustpilot

After being shown a property for rent…

After being shown a property for rent I…After being shown a property for rent I informed the agent from Bridgfords in Sale that I’d like to put an offer in. The agency said she’d call later that day to talk me through the checks required ect and how to proceed. No call me no response from texts from the agent. When I called the office I was informed an offer was put in the day after I’d viewed the place and it was now off the market!! How was I not able to put an offer in. Had my time wasted be lied too. Had to take time out of work during a busy period to be ignored. Stay well clear of Bridgfords in sale. I won’t mention the agents name publicly as much as I’d like too

Angry · 27 December 2021

★★★★★ 5/5

Google

I have rented both of my properties with Alia and her team for the last year and I am extremely pleased with their services! Will always use Bridgfords for my properties👍🏽 …

Ujjaini · 17 August 2023

★★★★★ 1/5

Google

Absolute sham of a letting agency, after driving 90 miles for a flat viewing we were told it was cancelled 25 minutes before it was scheduled as they have no access. They offered us another viewing 2 hours later and after we waited an hour nobody was there to show us around any property. Avoid at all costs! Also Bridgfords, before replying saying you will take this to higher management like every other bad review for the past couple years, I’d much prefer the money for petrol for the 180 mile round trip, thanks.

Riley · 17 August 2023

★★★★★ 5/5

Google

Me and my friend went in today praying that we could find a home on such short notice, with quite a specific criteria too. We are both professionals just out of university, with very minimal time to find a new place. I literally cannot lie when I say what a credit to the company this team is. Specifically Jazz. Within an hour we had signed for our dream apartment, right in the heart of Leeds City Centre. As first time professional renters, she managed to guide us completely and remove any sense of worry that we had, offering us multiple solutions to the issue we had. Despite the STELLAR conversation and friendly team, the professionalism was next level. Just want to leave this review to other people that might be in a similar situation. The team is truly so kind and helpful; they couldn’t get more recognition from my friend and I. Again, a big thank you, and looking forwards to this tenancy (never felt like this before towards renting!!) :))

Aidan · 17 August 2023

★★★★★ 5/5

Trustpilot

Thankyou Alia Gould at Bridgfords call lane Leeds

Very happy with the service from Alia Gould at the leeds call lane office . She was very polite and helpful and supported us every step of the way of the lettings process. I would truly recommend Bridgfords in Leeds city centre call lane to any of my family and friends who are wishing to rent or buy a property from Bridgfords. Very happy customers !! Thanks Alia Gould.

Esteranne · 22 March 2023

★★★★★ 1/5

Trustpilot

Do not care

As a landlord I would strongly recommend not using Bridgfords Leeds. The organisation and communication by the Branch Manager - Alia Gould and her team is terrible. With incorrect invoices, 4-5 weeks to reply to emails, never available when you call is certainly not what you need as a landlord. Further to this when you first sign up with them Alia and the team push you to complete a positive review on Google, obviously to hide the poor reviews - my advice would be leave it 6-12 months to see how they perform and then leave a review. Big company ethos, do not care about the individual landlords and tenants just bothered about getting the money in !!! I will be going back to using smaller local agents, where you can actually speak to someone and that care about the individual landlord and tenants.

Rick · 2 December 2021

★★★★★ 4/5

Google

Alia was very helpful. Contacted the relevant departments and arranged everything in a timely manner

Kade · 25 July 2024

★★★★★ 5/5

Google

Alice has been amazing, so kind and helpful. Deffo makes the process feel less daunting, thank you!

Savannah · 15 June 2024

★★★★★ 5/5

Trustpilot

A big thankyou to Zahid, ,Mo and Adeel.

A big thankyou to Zahid, Mo and Adeel from bridgfords estate agents , hacienda ,manchester. Did a great job of presenting my house and all 3 were so helpful. Ended up getting four offers

T_ruth · 13 May 2026

★★★★★ 5/5

Google

Bridgefords are great to work with. Chris has been excellent in helping me secure both residential and buy to let mortgages. Stacey in sales was very helpful with my purchase and Kelly and the letting team were very approachable and thorough dealing with managing my property to let. Would recommend to others!PositiveQuality, Professionalism

Andrew · 13 June 2020

★★★★★ 1/5

Trustpilot

My experience with Bridgfords Letting…

My experience with Bridgfords Letting Agents in Newcastle was nothing short of disappointing. As a landlord, I expect a certain level of service and professionalism, none of which were demonstrated by Bridgfords Newcastle branch. I would strongly advise against using their services and will be seeking alternatives for my property management needs in the future.

Ppt · 29 January 2024

★★★★★ 5/5

Google

Absolutely top notch experience, were patient and pragmatic throughout, and supported us through numerous challenges. Huge thanks to Debbie and the team, highly recommend :)

David · 15 December 2023

★★★★★ 5/5

Trustpilot

Bridgfords Halifax were excellent

Sarah Broadbent was our contact person and she was excellent from the start. We viewed the property online but Sarah ensured that we had a good look at the property although it was virtually, she explained/answered many of our queries as this area was new for us. Communication was great and Sarah ensured we had all the information before we moved to the property and she was present to hand us the key at the property. She made us feel welcomed to the area and the property and this will remain with us forever. We are very happy with the property, there was a little problem with the bathroom door, it was fixed within days. No other issues have been reported, but I believe they will take good care of it if any issue arises. I will strongly recommend Bridgfords and thanks to Sarah.

Rajeeb · 4 August 2021

★★★★★ 1/5

Google

Overall i had upto 5 different agents at different times contacting me about different things before moving in. The flat they rented out to me was dirty, mouldy, musty and had left over mouldy food in fridge and cupboards. It was not swept or kept in shape and i got ill from mould in the bedroom. The 'manager' was extremley rude and very unforgiving. Credit to Hassan who actaully knew what he was on about and did his best to help me until the manager took over. Would never do busniess again, very unproffesional.

Jacob · 13 June 2023

★★★★★ 1/5

Google

Bridgford's allow landlords who provide flats that are not fit for human habitation to use their services. I rented a flat in the Leeds Dock area which was not cleaned prior to the start of the tenancy, which led to mold in the freezer, rotting food residue in the fridge, and an infestation of carpet moths in the bedroom. It took nearly a week for a cleaner to deal with the first two problems. The moths took several weeks to remove because my landlord refused to pay for an additional tradesman to assist the pest control person in moving a heavy and fragile wardrobe. I had to threaten to involve Leeds City Council Environmental Control before the landlord agreed to fix the issue himself. Furthermore, on leaving the property, the landlord tried to claim for several defects in the property that were listed on the initial inventory (and therefore I am not liable for), which has led to a prolonged deposit dispute. Bridgford's are also disorganised, I did not receive my tenancy contract until the day before the tenancy was due to begin, which is very poor, compared to other letting agencies I have used before.

Daniel · 13 June 2023