Bridgfords Leeds reviews

★★★★★ 1/5

Google

I have recently dealt with the company and found them to be extremely unprofessional. After seeing a flat that we contacted them to register our interest we were sent an application form for a different flat than the one we enquired about. Upon ringing again, we discussed the correct flat with a separate employee who informed us that the company 'don't really do application forms' but work on holding deposits alone, so if the holding deposit was paid then we would secure the flat. I asked if the employee could send me the details to pay the holding deposit, which I was told would be sent to the email address provided. Within an hour of ending the call the price of the flat was changed from £825 per calendar month to £900 per calendar month. Once again I called as I had still received no information despite ringing as soon as the advert was issued, and was further informed that the flat had now gone. The company was incredibly unprofessional and I would highly recommend avoiding any dealings with them.

Callum · 13 June 2023

★★★★★ 1/5

Google

They don’t even deserve one star, the worst proper agency in Leeds. I have been on street for three days because of the last minute checks that they should have been done few months ago. Very unprofessional office manager Alia instead of compensating me for airbnb I spent because of their problems and lack of communication she said it’s my problem and she can't offer any help. Hassan took over the move process and he literally has no clue about anything. They have increased the the rent 150 pounds two days before the move. Stay away from them.

Valentyna · 13 June 2023

★★★★★ 1/5

Google

Terrible service. Bridgfords are undoubtedly the worst estate agent in Leeds in my opinion. Incompetent and not particularly bright. Bridgfords actually cold called me asking if i had any properties to rent. It happened that i did. They promised they could collect a key, then visit the property for an appraisal and then report back... still not heard anything so assume they simply forgot. The worst thing about this was the agent seemed offended when i asked her to confirm to me when they were going before they went.... 'of course, we'd always let you know first'... ironically thats the last I heard from her! (Since writing this review I've read some of the other reviews. I was amazed to read that the person I'd spoken to was actually the Branch manager!!! Wow... #Alia!)

David · 13 June 2023

★★★★★ 1/5

Google

I moved into a flat with Bridgfords August 2021 and it was in a dire state. It had not been cleaned and a lot of the previous tenants possessions were still there. Before I left, I cleaned the flat a lot better than it was found and they charged me £175 for cleaning. After taking this to a judicator, this was judged to be illegal as the flat was cleaner than it was found. Avoid at all costs if you can. Terrible letting agents.

Rob · 13 June 2023

★★★★★ 5/5

Google

Again, what an outstanding service! They let my proprty with no issues and very quick too! All credit goes to Alia! 🙌 I'd like to start by how impressed I am with the staff and their efficiency! As a landlord I couldn't be happier! I listed one of properties with Bridgeford and they managed to rent it within no time! And they got me great tenants! The whole experience was great, I met up with the branch manager who was amazing, she knows the market and who to target. The staff were very helpful, I made the right choice. Thank you and keep up the great work!

Abdula · 13 June 2023

★★★★★ 1/5

Google

Because of my recent experience with bridgfords,I would not recommend renting properties with Bridgfords. Inspite of telling them in writting that the offer we are making is subject to the condition that cleaning and repairs will be done before our moving date we were mislead and handed over the flat with none of the repairs done. If you will look in the condition of balcony you will be shocked. We were expecting extra mile customer service because we were moving in with a toddler but Bridgfords made sure to make our journey pathatic. Branch Manager's arrogant, misleading and dominating communication and working style will make sure you will take all the wrong decisions. She will shout on top of you and will say the other way around. No processes ,no proper communication and lies and manipulations at each step. We were also told not by her that she don't want to see us again in her office. We were not handed any inventory checklist, we were made to sign agreement by telling a lie that contractors are working on the site , they handed the wrong key and next day handed the right key, when we enter the flat they tell us nothing was done and now you raise repair requests in there portal. We asked for immediate termination of agreement and they made that journey super hard , mentally frustating and stressfull. We ended up paying one month rent, deposit and £628 relet fees for such an experience and there customer complaints team is speaking the same language as the bridgfords lettings team.The best they offered is £225 goodwill gesture where majority of mistakes are made by Bridgfords team and I have given them written requests. So as per my opinion please avoid letting with Bridgfords as they dont have process for anything and worst customer relations and management.

Kriti · 13 June 2023

★★★★★ 5/5

Google

I have dealt with this branch in Leeds since it was LS1 many years ago. In that time they have managed my portfolio and I have also purchased 2 apartments from them. I have always found them very pleasant to deal with and their knowledge of the Leeds city property market is undoubtedly the best of all the major city centre agents. I generally deal with Aaron, Alia and Debbie who are all great and very prompt whenever I have issues. The maintenance team are also very good and have had the same property managers for many years which should tell you what you need to know about the business as an employer. Always recommend to friends and family.

Harry · 13 June 2023

★★★★★ 5/5

Google

My experience with bridgfords was fantastic, Alia gould is a legend for how quick I got My property it took a couple of days from enquiring to getting the keys I was very impressed with how efficient the team is down at the office and they are friendly too! I recommend them ✔️

Cameron · 2 December 2024

★★★★★ 1/5

Trustpilot

WHY CANT WE AWARD A ZERO STAR?!

Unfortunately, there is no option for "no stars" or they would get it. Bridgfords Letting Agents, Whitworth St, they let me an apartment, allowed me to move in, wires sticking out of the fuse box, broken smoke alarm, no running water, they say its not their job to check the flat had services in situ. They refuse to say they have done anything wrong, and tell me, its legal what they have done. In their advert, they failed to tell me that the apartment is in a block,with specialist fire measures! Then my balcony door broke, I'm on the 13th floor and they left it stuck open for 6 weeks with driven wind and snow at one point! they sent a painter and decorator to try and fix it, who didn't have a clue, and broke it further with his plyers and a screwdriver. Then there was the bathroom, they sent a "plumber" out to fix a broken shower, who announced he had to "demolish" the bathroom to fix it. I had to stop him, and call the Landlord before he did any more damage. A proper Plumber was called and it was a faulty valve, which was replaced in 20 minutes.Just as we thought we had scraped the bottom of the barrel with their "talents" last night, they appear to have let themselves into my apartment (without my consent or knowledge) unmade my bed, moved my personal belongings and disposed of my bed. Now, I have to have the morning off work AGAIN to go and see what's gone on. In my opinion, they are an absolute disgrace and shouldn't be trusted with anyone's property.

Colin · 26 May 2021

★★★★★ 5/5

Google

Thomas was very helpful with our property search and made the process of applying very easy for me.

Lewis · 13 April 2024

★★★★★ 5/5

Google

I sold my flat in Leeds through Bridgfords. They were very professional and looked after the sale from day one with constant reminders to the solicitors and the vendors. I will thank particularly Joe Wilson whose tenacity and perseverance helped the process through. Would use them again

Tilak · 13 June 2021

★★★★★ 1/5

Google

Haven't met worst Customer Service than this so far. I was a potential client but they just do not answer the phone or reply my e-mails. I had a viewing scheduled for the next morning and tried to contact them to confirm. Had to call multiple times and when someone finally answered the agent simply said it was not fair for me to keep calling (??) and that I was disturbing them. Just something out of this world.

RAFAEL · 13 June 2023

★★★★★ 1/5

Trustpilot

If I could score 0 out of 5 I would

If I could score 0 out of 5 I would. The worst letting agency I have ever encountered, even my landlord at University was more on the ball that these muppets! The customer service stops as soon as you’ve paid the extortionate agency fees and deposit. We moved into our flat in Didsbury and discovered that the Gas Hop was not working, I went through Bridgefords Maintenance Team to get this sorted, it took them Three weeks to get someone out to look at it, it turned out to be a very quick fix. A month later we discovers a leak from the skylight in the Bathroom and another in the Bedroom, this issue also took forever to get sorted, neither Bridgefords nor HML Properties would except liability for the problem and I had to do all the leg work as the people on both sides hadn’t got a clue!! We moved out of the property in September and the leak was still an issue, but I had given up by then as we had a warm and dry summer! During the start of the COVID 19 outbreak our tenancy was due to run out and Bridgfords wanted us to pay £125 to renew the tenancy, even on a rolling month by month they still were asking us to pay the renewal fee. Luckily the government introduced rights for tenants during lock-down so they couldn’t do anything, they never spoke of it again! They also asked us to pay more rent per month- I refused! We finally moved out of the flat in September 2020, and it started again! 10 days after vacating the property, it was left in a very clean state, better than we had received it I asked for our deposit to be returned. I was passed around until I spoke to a very inhospitable man called Mathew Healey who told us in a rude an abrupt manor that there were cleaning issues with the property and asked for £125 to cover the cleaning costs. I asked for inventory, it stated ‘left at good domestic standard’ he said they had signed it off and that a member of the Didsbury branch had high-lighted the cleaning issues. I asked for photos which took him a week to send over after much chasing up. He advised me to pay, I held my guns much to his annoyance and appealed through DPS and was got almost all of our deposit back. More than half of what they were asking for which was nice. Do not rent through Bridgfords they are daylight robbers and a circus of clowns who haven’t got a clue!

Michael · 19 December 2020

★★★★★ 5/5

Google

Bridgfords were delightful to deal with. Their young, dynamic team took the time to get to know me and meet my needs. Alia and Aaron, their assistant branch managers were easy to speak to and went the extra mile to address my concerns. The letting agents were also very helpful. I encourage anyone in the Leeds area to look at letting with them, you won’t be disappointed.

Shingi · 13 February 2024

★★★★★ 1/5

Trustpilot

Being a neighbour of Bridgfords of…

Being a neighbour of Bridgfords of Bamber Bridge/Preston. I personally would not recommend using them. The House was rented out to tenants with dangerous dogs and smokers of cannabis . The owner stipulated no dogs and no smoking. I have been forced to vacate my house due to the stench of cannabis in my home . This was hours of cannabis smoking not just a one off occasion . Some days 12 hours of the pungent stench in my home . A home which I worked hard to pay for . Bridgfords ignore this and allow these tenants to remain even though police have confiscated cannabis next door and had evidence of the stench .The tenants have started to harass me on a daily basis with threats of getting me sometime soon. They are in breach of contract and the agents , the misuse of drugs act 1971. it is easy for their property managers to look the other way whilst taking a full management fee. I was going to use Bridgfords to let my property but looking at the deterioration of my neighbours home and their choice of tenants , I will definitely go elsewhere. Is it perhaps only this branch?

Ann · 25 November 2020

★★★★★ 1/5

Trustpilot

Appalling Behaviour/Service

Our experience with an agent at our local Bridgfords has been utterly awful. They have behaved appallingly and their “sales” tactics could be described as bullying. They have used a form of emotional blackmail by using a property (That was Managed by them) we had expressed an interest in as a carrot so that they could sell our house for us. We knew this would be a conflict of interest but they have shown they are so desperate that they would stoop so low to actually try and bend ethics and morality. Would never ever use this company!!

Hannah · 23 September 2020

★★★★★ 1/5

Google

Genuine review. Absolutely awful, they fail to do the basics which include: - Answering phone and returning calls - Replying to emails - Fixing issues in a reasonable timeframe They should be investigated.. if only they would be. They clearly think taking peoples money is passive income. If you can, Avoid!

Paul · 9 November 2024

★★★★★ 5/5

Google

Birdgfords found me such an beautiful apartment and the team there treated me very well. Alia & Aaron, who are part of the management team were exceptional. Alice who dealt showing me around the apartment was very friendly and efficient. She had all the answers to my questions! They got me into the apartment within a week of me going for it. Couldn't be any happier!

Saif · 13 February 2024

★★★★★ 5/5

Google

The entire experience with this letting agency was fantastic, the process was doing extremely fast. Olivia was very helpful and helped me out with everything throughout the process.

Beth · 13 June 2023

★★★★★ 1/5

Google

I organised to collect my key from the agency Saturday morning went with a moving van full of all my possessions to find no one was in the office and no one answering my calls I am now on the street with everything I own at my new property waiting for someone to help me. Highly unprofessional.

Gabriela · 27 July 2024

★★★★★ 1/5

Google

Clearly the ignorance at Bridgfords shows no end. Development Solutions (Leeds) Ltd and Mazhar Consultants and Investments Limited, two companies owned by the branch manager with multiple mortgages all paid for by the proceeds of the numerous customers scammed by this branch using the branch managers tactics. All information available publicly at companies house but the branch manager likes to believe in set of rules for her and another for tenants.

Nick · 16 October 2023

★★★★★ 1/5

Trustpilot

If only there was 0 rating I could give

If only there was 0 rating I could give. Worst experience with a letting agent ever, they have been withholding my daughters deposit for nearly 4 weeks now claiming work is being completed on the flat after her and her flat mate vacated on the 15th November 2024. When we went to finalise the cleaning on the weekend of the 15th Nov, there were clearly painters in decorating where the leak in the living room was (leaking for most of the tenancy) and a few spots in the bedrooms, I have pictures ofthe whole flat on vacating as proof. However, despite holding her deposit to this date the flat has already been readvertised on the 24th November ready to move into 9 days after she moved out because it is fit for tenancy, as we had left it! ! It is now the 11th Dec and we are still being fobbed off with excuses as to why they are not returning her deposit! Cleaning carpets apparently now!! We left the flat cleaner than when she first moved in and I have already cleaned the carpets. I have sent a complaint to their head office / parent comany, Countryside Residential Ltd and will be following it up by reporting them to their ombudsman! If anyone needs to know who the ombudsman is, it is 'The Property Ombudsman'. I sincerely wish I had read their terrible reviews before she rented the flat. Avoid Bridgefords at all cost!

Sylvie · 11 December 2024

★★★★★ 5/5

Google

My mortgage advisor Mohammed Khallaaq has been extremely helpful. I could not have finalised the purchase without him. He always pays attention to every single detail and always contacts you on the phone to explain all steps. He made all the process very easy. Thanks!! Best regards. Javier

Javier · 13 June 2020

★★★★★ 5/5

Trustpilot

Bridgfords Chorlton

Bridgfords Chorlton provided fantastic service from start to finish. John and Muneer were always on the end of the phone and email. Response to any queries was always dealt with promptly and efficiently. More importantly was the way they managed things when our dad sadly died during the sale process. They were caring and compassionate and still continued to support us through to a successful sale. We really cannot thank them enough.

Pam · 7 January 2022