Bridgfords Leeds reviews

★★★★★ 5/5

Google

Had a rental property and we were very well looked after. Excellent service. Aaron was very helpful whenever we needed him.

JonnyMatthewson · 17 August 2023

★★★★★ 1/5

Trustpilot

Not even worth one star

Not even worth one star. I am the landlord and I received the worst service I've ever experiences. If you want to be ignored for weeks and lose money, use their service. I was holding off at giving this review hoping that things will improve, but after weeks of chasing my emails were falling on the deaf ears. First of all, accounts either too busy or too incompetent to deal with basic request, not willing to investigate any repair issues charges, the companies they are using to fix the property are doing botched jobs, resulting in hundreds of pounds loses. Sheer irresponsibility and lack of professionalism, unwillingness to help or resolve any problems leaves you humiliated as a customer, I would go quietly if I wasn't paying any money, but since I'm being charged EACH MONTH for the service which I COULD DO MYSELF, I think I deserve to say something! I really hope I can close my account as soon as possible because I'm really done with being neglected. Can I just ask, how hard is it to reply to an email? Be prepared to wait a week, of FOUR in my case. Horrible, caused huge distress and I really hope your management take note of all the negative response EVERYWHERE and do something about it. Lettings agency on the other hand in Swinton on the other hand is lovely and Hannah Smith was particularly help full, than her for that.

Yuna · 8 June 2018

★★★★★ 1/5

Trustpilot

Made an offer on a property

Made an offer on a property. Which was accepted. Property was removed from rightmove. Had a survey carried out RICs survey 2. Before even getting the Survey report back. The property was back on rightmove. As Bridgfords driving up cost for there commission on property sales. Blaming cooperate client. Very poor practice stay clear of.

Nathan · 1 June 2023

★★★★★ 1/5

Trustpilot

I was tenant for 8 years

I was tenant for 8 years, problems with communication, leaking roof repaired after 6 months, need it to call every 2 weeks to have an answer that "we will contact landlord, team or anyone else in the next 1 hour". Yeah 6 months water was leaking on my head. The best part is that something like that is with everything. Now I'm waiting for my deposit after when I moved out. There is barely any communication, no confirmation and very bad service even at the end of my tenancy. If you like problems and bad service you can do the business with Bridgfords. If you like good service and nice people you need to look anywhere else.

Lucas · 17 October 2017

★★★★★ 5/5

Trustpilot

Mortgage adviser at Halifax branch

Lee the mortgage adviser at the Halifax West Yorkshire branch is amazing. I was trying to get my property re-mortgaged and as this was the first time I’d gone through it I was a bit nervous to say the least. The property in question was my dads who had passed away. Lee was brilliant, I did really know what I was doing and I had spoken to many different mortgage advisers. After speaking with them I just through the others just wanted my money but Lee was different. He spent time explaining everything to me and was always there if I needed him. Was hard to get him on the phone but he would email back as soon as he could. He did everything right for me and I highly recommend him. I will be going back to him once my term has come to an end, every time.

Charlie · 13 August 2017

★★★★★ 5/5

Google

Thank you so much to Nadia for helping me locate a great investment opportunity! Would highly recommend! Kind regards

Sami · 28 March 2025

★★★★★ 5/5

Google

First class experience, All thanks to Lee Asquith my property manager for his effort to help me with everything I have asked for. Also a big thanks to Brad Collins who was helped me throughout the process when I get my property last year. Overall thank you for all Bridgfords team their attention with customers. I definitely recommend this Agency to anyone wishing to let in Leeds and their current G+ low rating are unfair. Thank you for everything and I hope to dealing with Agency like yours. Good luck

Khaled · 14 June 2017

★★★★★ 5/5

Google

Smooth process, amazing lettings team. Quick move in and quick turn around. Really efficient and thank you! Alia Gould was brilliant :-)

Alam · 13 June 2023

★★★★★ 1/5

Google

Every time I book a viewing they make me wait and when I wait for them in the previously agreed address they cancel it 30-20 before it. They did not do this one but twice. Another one is I signed a contract they did not give me an answer back for a hole week then they said they signed with someone else. On top of that they do not answer for e-mails nor phone calls, they rarely pick the phone. I gave them many chances to help me but what they did is ignore me make me look like a fool.

Rashed · 13 June 2022

★★★★★ 1/5

Google

No answer to the lettings phone number despite multiple calls over the course of 2 weeks. Called the sales teams and they instantly answered and told me the lettings team "had been busy". I asked to be transferred through, got a woman named Ally who immediately hung up on me before I had chance to speak. No answer to the various emails and voicemails I had left over the week either. Seems like a very unprofessional company which I will be avoiding.NegativeResponsiveness, Quality, Professionalism, Value

Kimberley · 13 June 2022

★★★★★ 1/5

Google

Unprofessional service. I had two appointments to see two properties on 10/07/2021, nobody from Bridgfords showed up. I have called 10 times and the answering machine was mentioning that all the agents are busy. I went to their office and I asked why nobody show up and they said that they have an issue with the appointments. They mentioned to me that they will call me in 20 min to see if they available to show me the property. I was waiting to receive this call, but I never received it. I went again to their office and they told me that one person was outside of the property and it was not true because I was waiting in the front door of the property. They were not professional; they do not respect the appointments and they do not think about the customers. I asked for the paper to write a complain and they did not give the papers, they told me that they will send me an email on Monday (12/07/2021) for that.NegativeProfessionalism

Ignacio · 13 June 2022

★★★★★ 1/5

Google

I would strongly recommend NOT using this office to sell your Leeds property. I have wasted months listing it with this office. They rarely answer the phones to sellers or purchasers, one wonders how they sell anything. One week after listing my property with another provider they arranged twice the amount of viewings that I had with Bridgford's in a month, I got 3 times as many offers in the same period. Doesn't seem fit to be a sales office.

Gary · 13 June 2022

★★★★★ 1/5

Google

Executive branch Manager - Alia. The most awful experience, I have moved out of the property 17 days ago and they have illegally withheld my deposit from me. I have received no communication from Bridgfords whatsoever and after leaving numerous voicemail messages and requests for a callback I unfortunately received a callback from the exec branch manager today, I cannot express how rude she was. Throughout the conversation, she wouldn't allow me to speak, shouted down the phone and interrupted me at every opportunity. Not only are they illegally withholding my deposit, to be also lied to when I've received no communication from them since before I moved out, not even a key collection is absolutely out of order. A real shame for everyone involved, whom have all had to make complaints about the inefficient member of staff.NegativeResponsiveness, Quality, Professionalism

Alexx · 13 June 2022

★★★★★ 1/5

Google

AVOID AT ALL COSTS. My partner and I put a deposit down for a property in early June. They told us that a credit check would take two weeks. After two weeks, we didn't hear from them, and later found out that we hadn't passed the credit check (which wasn't a problem we'd had with any other lettings agents). This really slowed down our moving process, and stopped us from viewing other properties during an already very stressful time. We found another flat, so were willing to let this issue with Bridgfords go, provided that we got our deposit back. Three separate members of staff told us that this would be fine, and that they'd process this for us ASAP. After two months of calling and emailing, we were repeatedly ignored, or told this would be 'looked into' and we'd get our money back soon. Today, my partner spoke to the manager, who just told us we won't be getting our money back at all, and that the three other employees were wrong. This is an extremely poor response after two months of chasing a solution. It reflects very badly on Bridgfords that their way of dealing with this was to completely ignore our attempts to contact them, and it feels extremely suspicious that they would completely go back on their word like this. They have not offered us any resolve to this situation, and barely even apologised. To summarise, Bridgfords are unreliable, inconsistent, display poor customer service,and are not a company you should commit to being in a contract with.NegativeResponsiveness, Quality, Professionalism

Jenny · 13 June 2022

★★★★★ 5/5

Google

I'd just like to make a special thank you to Helen at Bridgefords. We viewed several properties with her in Leeds and, although we eventually purchased a different property, she was by far the most friendly and helpful estate agent we dealt with through our hunt for the right home! She changed our opinion of estate agents; she gave us all the time we wanted; didn't give the usual sales 'speak' and was happy to give us all the advice she could. If only the property we wanted had been available through Bridgefords, I'm sure it would have been a pleasure and gone extremely smoothly! Great lady - thanks again!

Ed · 14 June 2016

★★★★★ 5/5

Google

I moved from Canada and before I even came to the UK, I was able to get a place and everything was done prior to my arrival! It was very simple and organized. Becky Hough was an amazing help she responded to all my emails instantly. Once I arrived with my luggage's at the office not having a clue how to get anywhere the staff at Bridgfords helped me find the closest shopping centers and they took me to my place helped me carry all my suitcases which were not light! I thought finding a place would be completely stressful but it really was not thanks to Becky and her team who made it super easy and such a delight! I would definitely use Bridgfords again! Thank you!

Monika · 14 June 2016

★★★★★ 5/5

Trustpilot

Highly recommend

Beverly/Nicola and team at the Burnley Branch have been utterly amazing dealing with my property purchase. Super quick responses to emails, calls. Friendly service. I couldn't of asked for a better service. Highly recommended.They are a credit to this company.

Jan · 26 April 2024

★★★★★ 5/5

Trustpilot

Bridgfords Denton

Cant recommend Bridgfords Denton enough. Bought through them recently. The team were so helpful throughout. Great communication, nothing was too much trouble. Aldo used their mortgage advisor, Gemma. She was fantastic. Never dealt with a broker like her! She went through the whole process in detail and always on hand to answer any questions I had! Many thanks to Ryan, Stacey, Adam and Gemma. You guys made what could have been a stressful so smooth!

Gone · 24 January 2020

★★★★★ 5/5

Google

Thanks to Alia Gould and the Bridgefords team in the Calls for sorting my issues out and going the extra mile.

Martin · 13 June 2023

★★★★★ 1/5

Trustpilot

Rip off Britain would have a field day…

Rip off Britain would have a field day with this lot I turned down my perfect property once I found out it was it was this terrible company ! How they still in business I have no idea

Tony · 6 January 2026

★★★★★ 1/5

Trustpilot

Apalling handling of my mother-in-laws…

Apalling handling of my mother-in-laws property. Took a massive %age of the rent, did nothing for the money, never communicated, never responded to messages or calls, left us with a squatting tennant for over a year after being serviced notice, never checked the property properly, never followed up on the deposit so we lost that as well. One star is far too much to give them. I suggest you never consider using this company.

Andrew · 25 November 2024

★★★★★ 1/5

Trustpilot

They are shocking

They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath

Finn · 2 September 2024

★★★★★ 1/5

Google

Terrible, can’t even get through via the phone all day. Waste of time. Avoid

L · 17 October 2025

★★★★★ 1/5

Trustpilot

they say they are going to call you…

they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company

Michael · 1 April 2026