Bridgfords Leeds reviews

★★★★★ 5/5

Google

Thanks to Alia Gould and the Bridgefords team in the Calls for sorting my issues out and going the extra mile.

Martin · 13 June 2023

★★★★★ 1/5

Trustpilot

Rip off Britain would have a field day…

Rip off Britain would have a field day with this lot I turned down my perfect property once I found out it was it was this terrible company ! How they still in business I have no idea

Tony · 6 January 2026

★★★★★ 1/5

Trustpilot

Apalling handling of my mother-in-laws…

Apalling handling of my mother-in-laws property. Took a massive %age of the rent, did nothing for the money, never communicated, never responded to messages or calls, left us with a squatting tennant for over a year after being serviced notice, never checked the property properly, never followed up on the deposit so we lost that as well. One star is far too much to give them. I suggest you never consider using this company.

Andrew · 25 November 2024

★★★★★ 1/5

Trustpilot

They are shocking

They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath

Finn · 2 September 2024

★★★★★ 1/5

Trustpilot

they say they are going to call you…

they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company

Michael · 1 April 2026

★★★★★ 1/5

Google

Terrible, can’t even get through via the phone all day. Waste of time. Avoid

L · 17 October 2025

★★★★★ 1/5

Trustpilot

4th tennant same issues- damp, mould, negligence

I am the forth tennant leaving my current rental property with the same letting agency and landlord due to the same issues. Mold, damp, negligence and conditions quite frankly not fit for living. I'm breaking my tenancy agreement with permission of the landlord, however never expected to be hit with Bridgfords re-housing fee because quite frankly didn't expect bridgfords to take on this property with a now fifth tennant following years of the same issues not fixed. The 95 year old landlord lord is maybe not able to care for this property but I'm not reviewing him right now. There's something really sinister about a company needing capital gain to the degree that they are willing to miss sell and mislead another tennant into this property a fifth time. Please please stay away.Edit- just noticed that they have a new tennant already from a video viewing alone. Pictures posted of the property are from years ago. Next tennant likely spun the same lines as me, "we are so busy with viewings on this property it's so desirable we can't possibly fit you in, take the video viewing and we advise you to go for it within the next 24 hours before it gets snapped up" there have been no physical viewings of this property whilst I have been here. This is miss selling and pressure sell tactics. The next person will likely have had to pay the same heavy holding fee as me, there rent has gone up by £50 and their deposit by £200 from the 7 month's when I came in with minimal work done on the neglected property. This company is predatory.

Robin · 7 August 2024

★★★★★ 5/5

Google

Nathanial Harding was very helpful and considerate throughout the letting process given the circumstances with COVID-19. He was very reliable and quick to respond to any enquires. Very professional and friendly, thanks very much, Danielle

Danielle · 13 June 2021

★★★★★ 5/5

Trustpilot

Chris Parkin was my mortgage broker

Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.

Amanda · 10 June 2021

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.

Sarah · 20 January 2026

★★★★★ 1/5

Google

Incredibly unprofessional. I twice arranged a viewing for a property where no one from the lettings team turned up. I was unable to get through to their office to find out where they were. No one contacted me to apologise. Inconsiderate to be repeatedly wasting clients time.

Claire · 25 July 2024

★★★★★ 1/5

Trustpilot

made me complete 5 recaptchas to…

made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do

Nicholas · 13 August 2025

★★★★★ 1/5

Google

This is must be the worst letting agent in the world. I reported many issues in the apartment, and they sent no one. Even when I call them, they either hung up or don’t return the call. Avoid them!!

Saad · 25 November 2024

★★★★★ 1/5

Google

Absolutely pathetic. Do not waste your time, effort or money on these incompetent agents that are in their letting department. We were rented a dirty flat (which they said they cleaned), upon leaving we were hit with a cleaning fee of 100 pound and a further damage fee 50 pound for damages that already existed before we moved in.

Kyle · 15 November 2023

★★★★★ 1/5

Trustpilot

Lack of communication, unethical and unprofessional Practices

I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.

Barbara · 25 June 2024

★★★★★ 1/5

Google

Absolute disgrace of a company! The communication from the team is terrible, they will take your money and you have to run them down in order to have a follow up. They almost never answer the phone and when they do they rush you off the phone with promises of call backs that never come. Alia the executive manager is extremely rude, confrontational and lacks any customer service skills as she hanged up the phone on me midway through conversation. She also spoke to me in an extremely condescending manner as if I were a child. In addition she also rushed my partner off the phone, further proving my point of the lack of communication we have received during our experience with Bridgefords. When you as a customer show levels of upset or frustration with how you are being treated you are told that you are being loud and the issue at hand is either overlooked or denied. An experienced manager needs to handle these situations with care in order to resolve the issue, and not further escalate it which is unprofessional. After raising my concerns we were then withdrawn from the property of our choice and our holding fee was refunded, as “our expectations of the company where too high”. Quite frankly I’m not phased about this as judging by the other reviews on here we most definitely dodged a bullet. I told Alia about the negative reviews to which she dismissed as “only people who have a bad experience would leave reviews” I think the company need to be focusing on why so many clients feel this way as they do nothing to reassure or support their clients. If you are looking into renting a property with this agency I would proceed with caution.NegativeResponsiveness, Professionalism

Courtney-Keesha · 25 August 2021

★★★★★ 1/5

Trustpilot

Atrocious Customer Service

Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.

Stephen · 29 January 2026

★★★★★ 5/5

Trustpilot

Rebecca Farnell was very excellent

Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.

Idowu · 26 January 2024

★★★★★ 5/5

Google

Thank you Alia Gould for the great service you have provided. I honestly am very grateful for your help. I intend to return in the future.

Mr · 13 June 2022

★★★★★ 5/5

Google

Very good experience, Aliya was phenomenal. She rented my flat within 1 week, I don’t think any other estate agent can do the same. Highly recommend

Z · 13 June 2022

★★★★★ 5/5

Trustpilot

Ashley - Great Sankey

Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords

Susan · 13 January 2022

★★★★★ 5/5

Google

Gave Bridgfords a task to find me a 1 bed flat in 3 weeks which was successful. Quite a quick process, communication all the way through and checked up on me even after moving in. Really grateful to Aaron & Alice making it as smooth as possible. Thanks!

Aliko · 6 June 2024

★★★★★ 5/5

Google

Joe managed my property sale from start to finish through some very challenging times. I would thoroughly recommend Joe at Bridgefords if you're planning on selling a flat in Leeds city centre.PositiveProfessionalism

Jack · 13 June 2021

★★★★★ 1/5

Google

DO NOT LET WITH BRIDGFORDS!!!! The experience that I have had with Bridgfords is utter diabolical. The service, or lack therefore of, is by far the worst that I have experienced. After multiple emails and phone calls I have not had a response. Their attitude is awful. Avoid them at all costs. What a waste of time they are. They need to serious work on their people skills and answering standard questions. It is been a horrible time for all during the covid months. But I would expect them to treat people with a bit of respect. But that is certainly not what you get from them. I do not know how they have got any good reviews.

Joe · 13 June 2021