Bridgfords Leeds reviews

★★★★★ 1/5

Google

Bridgfords have went from denying reviewers are customers to now not replying at all. Just goes to show how awful a company they are that the branch manager deactivates her LinkedIn to hide from any accountability for her consistently lying to sell properties. She calls herself a “landlord” from the stolen proceeds of scammed customers.

Xia · 16 October 2023

★★★★★ 1/5

Google

Worst service ever , take you over long process to fix any thing in the property even if it was urgent , and most of the workers especially two of the female workers which I don’t know there names talks with an attitude to people The only agent that was acting professionally and was trying to help us was the tall guy which has a desk located in front of the main door (sorry I don’t know his name) Most of the agents have the attitude of a person that doesn’t want to rent you and they keep coming up with problem every time you give them the solution of the previous demand The only agent that was acting professionally and was trying to help us was the tall guy which has a desk located in front of the main door (sorry I don’t know his name)

Mohammed · 13 June 2020

★★★★★ 1/5

Google

Very bad, terrible, unprofessional, won’t recommend and, taking legal action as your reading this. specially at the standard we expected from them, I’m still waiting on my deposite, my lease ended July and it’s been months, the property manager is IGNORING MY EMAILS after the lease ended, the SITE IS NO HELP. If you need an emergency maintainenece or issue you might get a respond when they feel like it, They arranged a viewing when I was still living in the property and HAVEN'T NOTIFIED ME OF CANCELLING it but send another text saying we will come on this day and time without taking into consideration their customers oppenion. I’ve made a complain and the guy called me and started YELLING and I handled I had to end the conversation. More issues but not in the mood to list them all.

Mohamed · 13 June 2020

★★★★★ 1/5

Google

I signed a new lease on a property on Saturday the 7th of September in leeds. This was a furnished property and all details revealed as cleaned to a good standard throughout. When I was left with the keys I realised only the places the eye could see were sort of cleaned. The apartment was extremely filthy. Some of the furnishings which had been there on viewing had been removed e.g the couch had been replaced with an old dirty one. I pulled back curtains and there was dirt and dust which looked like it had collected over 6 months. It was so dirty when I tried to get close to photograph it I was left breathless due to the spores on there. The mattress had suspicious stains on it. I would advise anyone taking up.a tenancy to go and sign the tenancy at the property to avoid the distress I have had to go through. Despite emails and calls I have had no response from Bridgfords since Saturday. I have called this morning and it goes to voicemail. They do not care as long as the tenancy has been signed and deposit paid They are aware I am not in the property as I immediately returned my keys as the accomodation was inhabitable. I felt deceived and was hugely disappointed as I was left having to pay for alternative accomodation after having paid over £2500 in deposit and first month rent. I am now left to seek legal advice as no one from their agency has called or tried to contact me either to apologise or offer any explanation.

Rosemary · 13 June 2020

★★★★★ 5/5

Google

Had the pleasure of dealing with Chris when buying my first home. The service we received was incredible. His knowledge is first class, and his ability to explain legal terms to me in a way I understood was fantastic. No job was too big either, Chris helped me with my solicitors, the sellers agency and our own. Particularly as we edged closer to competition, I had put some serious strain on Chris, and he delivered every time. I honestly could not recommend him, or the company, enough. If you want to buy a house, use these.

Calum · 13 June 2020

★★★★★ 1/5

Google

Left our property (45 McClure House, Leeds Dock) end of June 2019 - the flat was in a nicer condition when we left than when we moved in (we painted several walls and cleaned every corner of the flat like if it was ours). Got the full deposit back only in mid September after numerous calls and emails, and despite having the confirmation our check out had been successful start of July. Additionally, we are still due money as we paid rent until mid July but the property was rented to new tenants before our contract end date. The reimbursement was agreed with the landlord and the property manager end of May. Overall, a remarkably unsatisfactory end of tenancy experience !!

Tom · 13 June 2020

★★★★★ 5/5

Google

Myself and my husband went to Bridgfords - Leeds branch today to look at renting a property. The office/reception is very inviting and welcoming as were the staff. The staff went above and beyond to ensure we got the chance to view several properties that meet our needs after explaining our family/work commitments and length of time wanting to rent out a property as well as our budget. We left feeling very confident and happy with lots of choice and information. We look forward to our future and Bridgfords have made this possible having taken away the stresses we had.

C · 13 June 2020

★★★★★ 1/5

Trustpilot

Terrible communication, valuations and organisation.

We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.

Alice · 29 February 2024

★★★★★ 4/5

Google

Kelly Boot is an extremely efficient, professional and friendly person. She always responded promptly to my emails and queries even in these conditions. Thank you Kelly, stay Blessed and stay safe.

Naeem · 13 June 2020

★★★★★ 1/5

Trustpilot

Dont Waste Your Time

I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.

Zehran · 17 February 2024

★★★★★ 1/5

Trustpilot

Not a great experience

We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.

Honest · 8 September 2025

★★★★★ 1/5

Trustpilot

Do not trust them, they will rob you blind

Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!

Natalie · 26 January 2024

★★★★★ 1/5

Trustpilot

Zero engagement for deposit return

My tenancy ended on 9th Jan and I emailed Bridgfords to ask how I go about getting my deposit back.Emailed again on 15th Jan saying there had been no reply received to my request.An agent did respond so say someone from the deposit team would be in touch.Chased again on 22nd Jan advising that nothing had been heard - to date zero response.They were very good when it came to take my money. There can be no excuse for the lack of engagement. A dispute has been raised with MyDeposit.

Katherine · 26 January 2024

★★★★★ 5/5

Trustpilot

We highly recommend Bridgfords

We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.

Mr · 23 January 2024

★★★★★ 1/5

Google

**DO NOT USE THEM** if I could give -10 star I would. Worst estates agents ever, they will try and get all your deposit even if you leave the house or flat in really good condition, they are so expensive and they will never answer your calls or emails. Defenetly not recommended at all and if you do use them make sure you take 100 pictures of the property the day that you move in and keep them for the day that you leaving! **WORST ESTATE AGENTS**

Thomas · 14 June 2019

★★★★★ 2/5

Google

I had been booked for a viewing, and when I went to the location I waited for up to 30 minutes but no one showed up. Although I sent an email once I arrived to the one who scheduled this for me to tell him I'm there, and included my phone number to call me; but received nothing!. I called the office several times, and I was told that he'll be there in few minutes. The last time I called I was offered a rebooking, but of course I refused it!

Maryah · 14 June 2019

★★★★★ 1/5

Google

1. Unprofessional. Agent pressured me to do a direct debit to pay deposit+rent+fees and ended up losing my money for 3 days when a bank transfer was the safer option and only took a day for the money to clear. When I confronted the agent all he could say was “I don’t know”; didn’t offer any solutions or explanation as to why it happened, and didn’t apologize either. 2. They refused to give me a spare key for emergencies and told me if I got locked out I should stay at a friends place???? 3. Inaccuarate and incomplete inventory, found many more faults in the flat than was listed; this is probably a scam to cheat tenants their deposit at the end of the lease.

Janice · 14 June 2019

★★★★★ 1/5

Google

Avoid like the plague unless you like being let down and treated like dirt! Bridgfords are ridiculously unprofessional, their behaviour is appalling and they don't deserve one star. My partner and I booked a viewing and received confirmation. We called at 4pm the day before to ensure the property was still available because we'd be making the journey specially from very far way. It means a 9-hour round trip and booking a hotel. Was told 'yes' so set off at the crack of dawn, arrived at the property early and waited in the rain. No one turned up! Waited for an hour while calling Bridgfords but no answer. No one has since replied to the message we left on their voicemail and we haven't even received an apology or explanation! We're now out of pocket for fuel and a hotel and have wasted an entire weekend. In a nutshell: don't trust Bridgfords!

Nicky · 14 June 2019

★★★★★ 1/5

Google

Being reading the reviews on how excellent is this agency, but they are all from people who wanted to sell/buy properties. If you are a simple tenant, I don't even say that they treat you like **** because they don't treat you at all! No replies to calls, no replies or late replies to emails. No maintenance help with issues that are up to them to solve. Unbelievably unprofessional! Avoid it if you're seeking a flat to rent. They'll be with you 'till you sign the contract, then you are on your own.

Alessandra · 14 June 2019

★★★★★ 1/5

Google

After leaving a rather pleasant review two weeks ago I am now having to change it. In the beginning Joe couldn't have done more for us therefore the edit to my review is not aimed at him or his colleagues in Cherry Tree Walk office, but rather at the property management team. We have had a couple of problems despite only moving in three weeks ago. We didn't have access to hot water and were unsure of the reason why. We reported it using their online system and received an email stating 'I am aware that you have recently moved into the property with the outgoing tenant not reporting any issue with the hot water supply to the property' and suggesting we read a manual that we didn't have. We have also had a window smashed, the cause is unknown, yet once reported it took several emails to get them to do something about it. I spoke with Mark regarding someone coming to measure it and I stated I would like to be at the property when this takes place. He agreed he would call me with a more accurate time when the workman will be attending. This did not happen. I didn't receive a phone call to ask if I would be available as previously agreed and I had stated to Mark that I would like to be in my home when someone comes in. I definitely would not recommend Bridgfords to anyone. I have also received an email regarding someone else's property which I find highly unprofessional!

Laura · 14 June 2019

★★★★★ 5/5

Google

The starting of my tenancy was not that good and there were lots of differences and emails and Phone calls but Bridgford really turned the table and provided me excellent service! I recently left LEEDS to Peterborough and would happily recommend anyone to them. Hannah and Dawn a big shout to both of them. They are fantastic individuals and had lots of patience. Both of them helped me tremendously. In the property Management dept Debra being an angel and she is always prompt and really helped me. I would definitely go back to them in any other cities if they are present there as a letting agents, hoping to see the same kind of service like Leeds team. Areas of Improvement : The Agents who showed the house was really quick and I didn't realized the noise and the disturbance that house can bring in while on the main road ( I was in a hurry to take a house and been on search for quite some time). The hand over agents didn't cleaned the house quite well and there were quite a number of observations. But all said and done, the team really worked with me and made me very happy. So this 5STAR rating goes to three of them :)

TM · 14 June 2019

★★★★★ 5/5

Google

Bridgfords have been fantastic throughout the purchase of my first apartment in the city. I spent a long while trying to find my perfect place, and they were great in introducing me to a range of different developments and helping me get a feel for the market. Once I did find the apartment for me, the purchase went through smoothly. As it was my first property, I naturally had a lot of questions and concerns, but Carrie who was managing the sale was always very responsive, most helpful and super friendly, always going above and beyond. Even since the sale, they have continued to go over and above, putting me in touch with local contractors to help with painting etc. Big thanks to the team, highly recommended!

Dale · 14 June 2019

★★★★★ 5/5

Trustpilot

Great company to deal with very…

Great company to deal with very professional couldn't help me enough would definitely recommend.

Mrs · 15 April 2026

★★★★★ 5/5

Google

Alia Gould goes above and beyond her duties to ensure our property is carefully managed. Myself and my partner live overseas and Alia manages our property in Leeds as if it is her own. I cannot recommend her services enough.

Ben · 5 June 2024