Bridgfords Leeds reviews

★★★★★ 1/5

Google

I went to a viewing, waited for 20 minutes and they did not turn up. Rang up to complain and the guy said somebody had already taken the property based on photos (no viewing). The branch manager then called me to say this was wrong and a Bridgfords agent had been at the property when I was waiting. Totally inept and willing to lie.

Chris · 13 June 2022

★★★★★ 5/5

Trustpilot

Thank you Bridgfords didsbury for all…

Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)

Chris · 10 February 2026

★★★★★ 1/5

Google

Disgusting service from start to finish. I moved into this property with multiple stains and areas of mould, asked specifically if I could be present for the check out inspection which I never got a reply, called countless times and they said that they could not do it at a suitable time, charged me for damage to the bed which is caused by an animal by which I have none, a fridge shelf which was already broken as in the inventory and cleaning although I spent 3 hours cleaning the property. The worst letting agent ever and I would not recommend this agent if my life depended on it.

Rachael · 14 June 2016

★★★★★ 1/5

Google

Appalling, simply terrible, terrible, terrible. Rented the same flat for 7.5 years from them, no issues. Then having left the flat in exactly the same (clean and undamaged) state I moved into, the charges arrived. I was told I was being billed over £90 for the required cleaning to bring it up to scratch. I requested an invoice and a brief description of what was required, not unreasonable. I was told the cleaning was done, and the charge couldn't be removed, but was provided with none of the evidence I requested. Then I was told there was missing parts on the vacuum cleaner, I had my own and had never used it. I was told that the charge for this was £25. The vacuum cleaner currently retails at £20 for a new one. As I said earlier I was in the flat for 7.5 years and it wasn't new at the time, so I'm being charged more than commercial value for ancient vacuum parts. I put up with stained curtains for the many years I resided there, it was in the original inventory. Surprise surprise, I've been told cleaning them will cost me £25. Also, they wanted £10 for a broken zip on a cushion, they later offered to remove the £10 charge. However, when I went to reclaim my deposit, rather than £10 off what they had said the charges would total, they'd actually added £10. They can't even decide what they want to charge me, which kind of feels like it's just being made up. All my efforts to request invoices or evidence have been ignored, the property manager dealing with the flat doesn't reply to emails. More annoyingly, having re-requested my deposit, they have failed to respond to the Deposit Protection Scheme for a fortnight now. My deposit is in limbo, at this stage I can't even get the non-disputed amount back. It feels like they are just playing a game of attrition, hoping I'll just accept the charges. A formal letter of complaint is heading their way, so then I can go to their ombudsman to try and seek a resolution, because I doubt I'll get any response from them. Seriously, don't use them, even if you think you'll be ok because of the Deposit Protection Scheme, they'll try anything to take as much of your deposit as they can.

Tom · 14 June 2016

★★★★★ 1/5

Google

Absolutely awful experience renting through Bridgfords. Appalling customer service from day one when the flat was not clean when we moved in (although we had been charged for cleaning!) and it didn't get any better from there on. Absolute nightmare to get hold of anyone, refuse to admit responsibility for anything, no resolution to any problems ever reported. If you have any choice I would avoid these like the plague- I know estate agents have a bad reputation in general but I literally do not have a good word to say about this lot.

Jonny · 14 June 2016

★★★★★ 1/5

Google

Terrible experience. I had a list of issues from the start that took over a month to resolve and during my whole stay at the property, there was an issue with the boiler which still wasn't resolved after my 12 month tenancy. I am still in dispute over the money being deducted from my deposit 3 months later (had to wait 2 months just to confirm what the costs would be), and now they have simply stopped responding to my emails! I have strongly advised my friends to avoid this company and would do so to anyone, they have no respect or consideration from my experience with them.

Kevin · 14 June 2016

★★★★★ 1/5

Google

Absolutely the worst agency i've ever dealt with in my entire life , gave me an appartment that is not just dirty it's absolute garbage , promised to change the furniture and didn't , didn't even fix the mold in the bathroom , and they didn't even contact the landlord because they claim that he didn't respond but when the rent is late he shows up out of the blueNegativeProfessionalism

Abdullah · 18 June 2021

★★★★★ 1/5

Trustpilot

Confusing marketing

There's a For Sale sign been up on a house we've passed a few times over the past 2 weeks but can't find it on their website or Rightmove. I rang one of the branches to be told, indignantly, I'd rang the wrong office. I pointed out that there is no local office and as this one is relatively close by, I thought I'd try them. He said he had 'no idea' but he'd look. Terrible telephone manner, told him I'd look myself. Tried another office and was told it's not being marketed yet as the owner has been choosing the photos. Fair enough but I asked why the sign was up and was told because it's for sale. Very confusing. Sort yourselves out Bridgfords. Glad you aren't selling our house!

Mrs · 23 October 2023

★★★★★ 1/5

Google

Provision for a zero star as they deserve none. The are the most unprofessional set of people. Bad everything service. Don't bother dealing with them guys!!!!

Onyewotu · 25 November 2024

★★★★★ 1/5

Trustpilot

Bridgford's Halifax

We used Bridgford's in Halifax to sell our property. My main concern with them was that they hardly ever answered the telephone and relied upon an answer machine. Add onto this the fact that on numerous occasions they didn't return our calls. They didn't manage to sell our property and we do wonder if prospective buyers calls weren't returned either.Secondly feedback from them on enquiries, market data and ongoing support and advice was non existent. Overall customer service was poor to say the least.

Andrew · 5 October 2023

★★★★★ 1/5

Trustpilot

Well... AVOID LIKE A PLAGUE

Well, where do I start? I don't recommend this agency at all. All the agents are useless. Customer service, professionalism is lacking at Bridgfords. We rented a property back in 2022, that we had to leave because mould and MICE both h&s hazards weren't solved and reported to the council (with someone vulnerable in the property). The flat was very dirty when we move in and now they are trying to charge us for the cleaning. They painted the flat and now they are trying to get this from our deposit. ABSOLUTELY DISGUSTING. we have tried our best to solve these issues, but they have no decency. They always try to blame the landlord but I don't even think the landlord is aware at this point. please look for another agency and make yourself a favour.

MARIA · 3 October 2023

★★★★★ 5/5

Google

Thank you Elliot! After an disappointing experience with another agent, we luckily met Elliot and got a professional and direct treatment. 5 stars because you deserve it.

Magda · 14 June 2019

★★★★★ 5/5

Google

I have dealt with Jack for letting an apartment. It was the smoothest move in and move out I ever had thanks to him.

Alyazyeh · 13 June 2020

★★★★★ 5/5

Google

Just rented a flat for my daughter in Leeds fromBridgfords sales and letting in Leeds .I highly recommend them they were so helpful in dealing with all from start to finish the whole staff were very professional. One name particularly stands out for me is Alia thank you so much .god bless you all keep up the excellent work 🙏 …

J · 13 June 2022

★★★★★ 5/5

Google

Joe and Catherine have been absolutely amazing in helping me find a flat to rent and have been flexible in arranging viewings/check in. After another apartment fell through with a different company, I walked into the office and 45 minutes later had a viewing at a property which met all my requests. 7 days later I had moved in. They have answered every question directly and swiftly with absolute professionalism. Can't thank you enough!

Abigail · 14 June 2019

★★★★★ 4/5

Google

Most of the team are professional and they make sure that tenants and landlords are happy with their service. My only reservation is about them finding ways to get out as much money as possible from the deposit but then again, they are upfront and professional about this ‘negotiating stage.’ We enjoyed dealing with Brad and Catherine. Happy to deal with honest by-the-book professionals, as opposed to the many shady letting agents in Leeds.

I · 14 June 2019

★★★★★ 1/5

Google

An office for theft and fraud. They do not have anything called morals, especially the girl whose name is Alia and Hassan. For the first time I have seen the office worker use the word and they stole 350 pounds from us... w10 days wastin time

Kashna · 16 October 2023

★★★★★ 1/5

Trustpilot

Appalling service and very…

Appalling service and very unprofessional letting services ,My wife and I signed up with Bridgeford (Withington office) to find a tenant for our BTL property and things went from bad to worst as we were constantly chasing them for update with progress with no response to our email and their phone was always diverted to an answering machine ,Eventually they found us a tenant and the tenant was moved in on 3rd of Aug but we had to wait until 13th of Aug to receive our rent after chasing them repeatedly plus we are still awaiting payment of DPS monies which we have signed up to our own DPS scheme to secure the holding deposit .After talking to tenants I also found out they had paid the deposit and first month rent at the end of July hoping to move in on 1st of Aug and they were very dissatisfied with Bridgfords handling their process of moving in on 1st of Aug as promised .We used their let -only service and Bridgeford should have released the rent and deposit monies upon letting the property promptly .In hindsight I should have checked their trust pilot review before employing their services .As a landlord I will not be recommending them to any of our friends and fellow landlords.

HomayoonMofarrah · 19 August 2023

★★★★★ 1/5

Trustpilot

Total lack of communication

Total lack of communication. Not responding to emails or phone calls.

Holly · 21 March 2026

★★★★★ 5/5

Google

I will always recommend Bridgfords Estate Agents. Stacey and Joe were very professional, helpful and made the process easy.

Tom · 13 June 2021

★★★★★ 5/5

Google

Honestly these 5 stars go to Aaron Ewan rather than Bridgfords Leeds. He is amazingly capable and turned a bad experience (that would resulted to a review of 1-2 stars max) into a very positive one. Very responsive, very professional and always there to sort out problems that seemed unsurpassable. Do try to talk-to/ask-for him when in the Bridgfords Leeds office.. Your best choice by far.PositiveQuality, Professionalism

Nikolas · 13 June 2021

★★★★★ 1/5

Google

Most unprofessional behaviour by the agent, they keep you waiting for a viewing, and when ask the agent on call to let you in they shout and cut the call on your face. Bad experience

Aashray · 22 May 2024

★★★★★ 1/5

Trustpilot

Sadly I won’t go into details but had a…

Sadly I won’t go into details but had a truly awful 1 star experience with Louise sawyers,

Greg · 25 January 2026

★★★★★ 4/5

Trustpilot

I would like to express my heartfelt…

I would like to express my heartfelt gratitude for the exceptional service and efficiency in handling the rental procedures for my new accommodation. I truly appreciate the efforts made by you and your team to ensure a smooth process, despite the complexities involved in my case. As a non-British citizen transitioning from being a student, I was very concerned that the rental process might be challenging and time-consuming. However, you went above and beyond to guide me through the necessary steps and paperwork, making the entire process seamless and stress-free. Once again, thank you for making this crucial transition in my life so smooth and hassle-free.

Mohan · 29 July 2023