Bridgfords Leeds reviews

★★★★★ 5/5

Google

I had a flawless experience with Bridgfords in Leeds. Emma and Rebecca were kind, courteous, patient and all of our interactions have been both professional and pleasant. I strongly recommend their agency - Their current G+ low ratings are simply unfair, since people use those exclusively to moan and complain.

Emilio · 14 June 2016

★★★★★ 1/5

Google

Absolutely disgusted by the attitude and the customer service from the staff. I am not sure what we r paying fees for when we get keys that don't work for the flat a kitchen with no electricity and no one responds to emails or phone calls. Oh and somehow they just let random people into the flat without telling us!!!! Never to be used again!!!!

Grace · 14 June 2017

★★★★★ 1/5

Trustpilot

Beyond unprofessional; like a school playground!!!!!!!!!!!!!!!!!!!

This estate agent is only interested in acting for the buyer, bending over backwards to help them, despite the fact clearly the seller was paying their fee! They do very little work to earn their commission; in fact less than average. They never answer the phone, it always goes to voicemail, no matter what time of day you telephone. They cancelled 10 block viewings because the buyer who first viewed the property demanded they did; well dodgy, because at the 12th hour, less than 24 hours before completion, Solicitor calls to say we need to sign a new contract as the buyer's name has changed!!!!!! Bridgfords failed on every count, did not keep me updated whatsoever, just constantly put pressure on as to when completion could take place, despite knowing from the outset I had to find another home to live in; demanded a survey after 3 months, despite saying buyer was a cash buyer and did not need one!!! I would not use Bridgfords ever again in any way, shape or form, and no way on God's earth would I recommend them, not even to my worst enemy!

Ms · 2 August 2022

★★★★★ 1/5

Trustpilot

Do not use this company

Do not use this company. We setup a viewing of a property which without any contact they did not attend. Since this time I have been called several times saying that I have requested a viewing of my property which I have never done and have regularly asked for my details to be removed from their database but keep receiving more calls.

Jeanette · 19 January 2024

★★★★★ 5/5

Google

I had a great experience with my contract renewal and it was Dawn who helped me with all that I needed to get me out of a complex situation. My overall experience with Bridgfords has been fantastic and I would recommend them if you are looking for a house rental through an agency. Good job guys @Bridgfords, keep up the good work

Harish · 14 June 2019

★★★★★ 5/5

Trustpilot

Linthorpe Road Branch

Fantastic service from the Linthorpe Road branch. Sophie has been so supportive and helpful helping us apply for our perfect family home. She has kept us up to date and informed at every step. We cant wait to move in now. Thank you

Claire · 30 July 2020

★★★★★ 1/5

Trustpilot

I was persuaded to give management of…

I was persuaded to give management of my property to Bridgfords. As Landlord, I would expect from an agent to care for my property as much as I do. However, I did not receive this level of service from Bridgfords.Very poor customer service. One mistake after the other, to start, I was introduced tenants which one of them had a CCJ registered. However, the branch manager persuaded me to accept as they had a solid guarantor.Only 3 months after the tenancy started, rent seized. At first, I was sent an email with updates every week. Rent arrears continued to accumulate, however strangely the more rent was in arrears, the less I was updated with the situation.Due to Bridgfords not chasing the rent anymore, I had no other alternative but to outsource a debt collector, of course at my own cost. Shockingly, debt collection later found that the "solid guarantor" was an 85 year old pensioner which was not in a financial position to pay for the outstanding rent.Also, during our 12 months, Bridgfords was unable to gain access to perform a property inspection, despite myself contacting the tenants and agreeing on a date - however Bridgfords had an excuse for everything.Also, I requested some repairs to be done and they did not bother to find a contractor to do the work. Again giving me excuses that "the tenants are not responsive etc..." which is not true.I am now left alone dealing with disrepairs, a possession hearing, thousands of pounds in rent arrears and an estate agency that had decided to quit management rather than find solutions.I can not express my frustration, stress and a feeling that they simply did not care are the minimum about my property.This to me was unacceptable, if I were you I would think twice before giving your property to them.

Gio · 14 July 2022

★★★★★ 5/5

Google

Very pleased dealing with Aaron Ewan, sorted everything out for me very quickly and simply. Better than other agents I’ve spoken with in the past. Cheers buddy

Peter · 14 March 2024

★★★★★ 5/5

Google

Me and my partner have recentley signed for a property with Bridgfords. Aaron did a fantastic job at helping us secure the property and I can't praise him enough for all the help he's given us. He's been extremely kind and helpful and is continually helping us make this process easier. 10/10!PositiveResponsiveness, Quality, Professionalism, Value

Sebastian · 13 June 2021

★★★★★ 5/5

Trustpilot

Dealt with Lauren / Emma / Nicola at…

Dealt with Lauren / Emma / Nicola at the Leigh branch. Nothing short of superb customer service from beginning to end. Actively contacted me every step of the way by phone and email. Kept me completely appraised of my home buying situation.Absolutely 5 star customer service ladies.

Chris · 23 February 2018

★★★★★ 1/5

Trustpilot

Do not use this Estate agents!!!

Elaine · 16 January 2026

★★★★★ 5/5

Google

I had a great experience with Bridgfords specifically dealing with Alice who was very professional throughout the letting process.

Hari · 25 July 2024

★★★★★ 1/5

Trustpilot

Unhelpful, unfair and unethical

Unhelpful, unfair and unethical. Genuinely the worst letting experience and service I have ever received. I would avoid at all cost going forward. Numerous serve issues when starting my tenancy, meant I couldn't move into the property. This was meet by no acknowledgment from there side and no help to fix it.

Adam · 8 July 2024

★★★★★ 5/5

Trustpilot

Bridgfords Wilmslow Lettings…

Bridgfords Wilmslow Lettings have recently rented one of my houses out. This was done on the first viewing and the tenant moved in within two weeks. Great service thank you Daniel and Claire. Will look forward to doing business with in future.

Tom · 4 July 2020

★★★★★ 5/5

Google

My first home in England,my first viewing and the agent was polite and professional,the house we loved it and immediately we were assisted in acquiring it..

Tirivashe · 14 March 2024

★★★★★ 5/5

Google

I’ve dealt with Bridgfords Leeds city Center branch for a number of years now whether it be selling properties or letting properties out, they always make it a stress free experience and I can feel at ease that the job in hand will be done at a professional standard. All staff are friendly and professional and it’s a pleasure dealing with them

Mark · 14 June 2018

★★★★★ 1/5

Trustpilot

One star is being generous.

One star is being generous.Listen folks, this company is crooked, yet they still manage to stay within the law I was looking to rent a property. Saw a nice place and decided to act fast. Never heard of Bridgfords so no reason to suspect any hanky panky.Filled in the application which was emailed via docusign by a very friendly helpful lady (or so I thought.. Sent straight back and waited for reply.Saw no reason to read the small print.Immediately sent another set of documents "Keysafe" which actually said you should let them know of any adverse credit. (we had a default from some time ago) so we ticked the box and paid the £219 holding deposit.Long and short of it, they came back and said the rental could not go ahead and they would be keeping the holding deposit because we had not disclosed adverse credit before signing docusign, not "Keysafe".Beware folks, they make their money by taking deposits and not making it clear at what stage of the process you must declare your status.Do not deal with these people , personally, I should have read the reviews on here first, if you are reading this then it is likely you made the same mistake as me and never read the reviews . Spread the word, these people are bandits.

Steve · 28 April 2022

★★★★★ 1/5

Trustpilot

Scam company. Will charge you for fake cleans...

Moved into a property which was uninhabitable it was so unclean. Told by the staff member we could wait for bridgfords to organise someone or pay for it ourselves. At the end of the tenancy we cleaned the property top to bottom and were charged £150 for the oven cleaning. Turns out the cleaning company is ran and owned by a manger at Bridgfords and they didn't even do the clean. We have spoken to the new tenants and they have told us they also had to pay for the oven cleaning. Scam company and a fraudulent cleaning company all in one. Avoid at all costs. Trading standards have been informed.

Sam · 21 April 2022

★★★★★ 1/5

Google

Promise you the house as its based on a first come first served basis and I was the first viewer yet it's been let out to someone else without even asking for my references or anything. I wouldn't mind if I failed the checks but didn't even get round to handing them in.

Mal · 13 June 2021

★★★★★ 1/5

Trustpilot

Bridgfords destroyed my wall and are…

Bridgfords destroyed my wall and are refusing to take any accountability.

Connor · 19 November 2025

★★★★★ 1/5

Trustpilot

By far the worst Company on the planet. AVOID!!!!

Not to be trusted in anyway, The customer service is truly shocking, very unprofessional and they will not reply to any calls or emails, they promise you the earth and they deliver absolutely nothing, Very misleading staff, Avoid like the plague.

MARK · 9 December 2024

★★★★★ 5/5

Trustpilot

We were blown away with the expertise…

We were blown away with the expertise and professionalism Sue and the staff from Bridgfords provided on the sale of my late father's home.The difference between them and our previous agent has been remarkable!We also appreciated the sensitivity shown to us during the sales process, this was a difficult time for us selling our Dad's home, and the care provided didn't go unnoticed.I will be referring anyone I know to them as they do a fantastic job!

Diane · 17 August 2022

★★★★★ 1/5

Trustpilot

Fees when taking the house off the market

I put my house on the market with Bridgefords six weeks ago and in that time period we have only had four viewings and we've had to chase Bridgefords for feedback. They are very poor at responding to emails and phone messages. I've noticed that a number of other houses in the area have come up for sale and sold in that time period. Mainly by one local estate agent. We've decided to swap to this estate agent and take our house off the market with Bridgefords. When I've tried to do this, it's taken me two days of emailing and ringing to get a response! Then when I finally did I was told that if I take my house off the market with Bridgefords and go to another estate agents we will be liable to pay Bridgefords fees even if the other estate agents sell the house!! None of this mentioned when we put the house up for sale with them!They also said when I entered into a contract with them this was for a minimum of 26 week's. I know this was definitely not mentioned as I've been unsure about selling and the estate agent advised me to put the house up for sale for a month and if I change my mind to just take it off the market.I wondered if anyone else has experienced this?

Consumer · 31 March 2022

★★★★★ 1/5

Trustpilot

Worst experience ever with a letting agency!

TL/DR;So far if I could give zero stars I would give them but I will give 1 instead because some of the people working there are honestly nice. However,.... My self and my partner we started renting a house run by Bridgfords Letting Agents since last Monday 14/02/22. First, the images shown in the advert with what we actually got are two different stories, we also did our viewing online (due to working schedules restrictions) and apparently it was a MASSIVE MISTAKE because we obviously got scammed.When we moved in the house was in a state of filthy mess, the previous tenants didn't clean, the house has pilled up years of filth, dust, dirt. The otherwise advertised as ''new'' carpets had stamps and spots all over and I am waiting to see if there are also carpet beetles after finding one yesterday.We had a week to report things against the agency's inventory, which we did. Of course we reported the mess and filthiness and we were PROMISED some actions to be taken until yesterday, and in our last phone call with them they said that they are still working on our cases but it is stack between the previous tenants, landlord and a third party (which I am guessing is the deposit scheme). What we are asking is for someone to deep clean the house and get rid of the years of filth and what we get in response is that the landlord is awaiting to take the deposit back from the previous tenants to fix it? What kind of logic is this? Why are we put in the same basket with the old tenants?Time to mention that the house is also a junkyard, old forgotten devices mounted on walls, archaic light shades and a set of curtains that are reeking and are the dirtiest piece of cloth I have seen in my life.There are wires exposed, the part furnished devices I don't know when they have passed last their safety test. So the situation I am describing is this and we are asked in good willing and hope to wait for a response and not start cleaning imediately? Of course we started cleaning, because this is bordeline health and safety case, we bring with us our new furniture and we don't want to land in a house that is dirty.So I am asking, what would the agency have achieved with us waiting?Because obviously our requested has been thrown in the bin.Who tells me that we are not doing the job the agency should have done, and now they use our photographyic evidence to strip the deposit from the previous tenants?Because their photographic inventory report was lacking big time. So either they were covering the real problems so they arise later and blame them on us or the person who did the inventory is stupid.In any case, whatever they do favours the landlord, everything they do is to keep THEM safe, because their fee comes from THEM, not from two humble invidividuals who rent a property from the agency.But the hard truth, dear agency, is that YOU are the mediator and customer satisfaction comes from two different parties. You have failed to play this game when you chose one over the other. And no matter how hard I tried to keep myself from writing a review, it's been a week that I am stressing for something I shouldn't, and because I want this review to be out there for you to see that some things are serious.I am sure some people who are dealing with our case tried their best but if they were me you would have done the same and making this public.Can I ask in which redress scheme this agency belongs to so I can make an official complain to them as well?

Vini · 22 March 2022