Bridgfords Leeds reviews

★★★★★ 1/5

Trustpilot

If one could give no star.

If one could give no star.. Trust them to advertise what they cannot offer. We got a falsely advertised service.. Exaggerated pictures of the house and when we complained, we were told rent will be increase and then we moved out.. the threat continued to "release deposit to the landlord and draw a line under it".. No one reads your emails about any complaint...As my complaints were not addressed at all..Would never use them again or recommend to friends and family..

Rose · 11 January 2022

★★★★★ 1/5

Trustpilot

So Unprofessional!

Never have I dealt with such an unprofessional company!

Valerie · 24 November 2025

★★★★★ 1/5

Trustpilot

Absolute Joke!

Absolute Joke!Me and my boyfriend went for a viewing and made it very clear that we are NOT interested in a leasehold property (especially if its a house). We went to see the property to be told that it was a freehold. Everything seemed perfect so we went ahead and SOLD HALF of our assets in stocks and crypto to then be told that the Estate Agent didn't double check and the property was actually a leashold. Due to this mistake I lost a good couple of grand of profits. Check your facts especially if you know that we were NOT interested in a leasehold, we made this clear multiple of times to be ignored! A waste of time, money and energy.

Kamila · 13 December 2021

★★★★★ 1/5

Trustpilot

Bridgeford's Estate Agents in Poynton

Bridgeford's Estate Agents in Poynton - 01/12/21 12.15pm - I phoned this agent to enquire about a property for sale in Poynton (Cheshire). The man I spoke to (may have been the manager) was extremely rude. I asked him if a particular property was still on the market and he said "almost". So I asked him if it was therefore not on the market. He stated "that's not what I said" in an abrupt and impatient tone. (it seemed that we were playing guessing games at this point). I, therefore, asked him if the said property was under offer and he replied that it was (although he sounded unsure). Anyhow, given that the property was seemingly under offer I advised him that I would not view it, at which point he slammed the phone down. The whole thing was really very strange and unwarranted. I can only assume that he "got out of the wrong side of the bed" as my grandmother used to say. (i.e. he put his foot in the used chamber pot).

Suz · 1 December 2021

★★★★★ 1/5

Trustpilot

Comical agency who take no responsibility for their actions

I've had an experience which was almost comical in how incompetent these guys were along the way.Things this agency has decided they don't need to do:- Have keys to their properties- Collect rent from tenants- Check tenants are actually living in their properties- Follow their own proceduresThings this agency has decided it will do:- Blame everybody else when things go wrong- Claim they're "trying to find a way forward" then when asked what that is have no answer- Lie about having end of tenancy check outs booked in- Establish a tenant is in possession of a property by "looking through the window" only after receiving complaints about their actions.A weirdly dodgy agency who seem set up to block the truth at every turn & blame everybody & everything else when things go wrong. Somehow managing to avoid any consequences to their own actions. Very good at throwing their clients under the bus, not good at managing rental properties.

Joshua · 30 November 2021

★★★★★ 5/5

Google

They are very professional and straight to their task, they are really helpful, I can now boast of my new home through their hard work. Thanks to the team

Baffoe · 16 October 2023

★★★★★ 5/5

Google

We feel very grateful to Kian and Debbie have been very helpful and very understanding.

Mohamed · 25 July 2024

★★★★★ 1/5

Trustpilot

Viewing inefficiency

Rang Crewe branch to request viewing: left voicemail and sent email to same effect. 24 working hours later, no response. Rang again to get v/mail. Maybe this is unrepresentative experience... or maybe their staff are failing timefully to respond to buyers.This inefficiency is precisely what angers sellers, who may lose sales because potential buyers view, and offer, on rival properties they are considering with other agents.I would expect all calls and emails are responded to within 24 working hours - and that agents explicitly undertake to do this. If their staffing is affected by illness they need to state on auto email reply/v/mail that they regret their response may be slower than normal and when they *will* respond ('within 48 hours', etc).

Marcus · 26 October 2021

★★★★★ 5/5

Google

Good experience overall. Alice from their team was helpful and managed to get a quick move in date and this was appreciated.

Inshaal · 14 March 2024

★★★★★ 5/5

Trustpilot

Spoke to Tom about renting a flat

Spoke to Tom about renting a flat, he replies fast and communicates well !He’s an absolute star ! ⭐️

Elliehope · 25 April 2023

★★★★★ 1/5

Trustpilot

Zero focus on the customer

Zero focus on the customer. Just find somebody else, particularly if you are a landlord letting a property. The applicant vetting process they do isn't fit for purpose and I was left with an "approved" applicant who should never have passed any reasonable vetting process and consequent rent arrears. I asked to speak to their CEO seven times and all I eventually got was a letter saying he would not be calling me. They just aren't bothered.

JP · 16 March 2022

★★★★★ 2/5

Google

The staff are rude, non responsive and have to be told numerous times to resolve a single issue.

Tahsin · 15 May 2024

★★★★★ 5/5

Trustpilot

Gregg Cameron from Brigfords Newcastle…

Gregg Cameron from Brigfords Newcastle is super helpful, efficient and always resolves any issues regarding the tenant or any issues I have with our flat. I cannot compliment him enough. I am extremely happy with the service he provides.

Lloydy · 3 October 2019

★★★★★ 1/5

Trustpilot

No show

We arranged for Jonathon, the manager, from the Swinton branch to come out and value our property for rent & sale. We agreed a time to meet at the property as we don’t live there anymore and Jonathan didn’t show up. Called 3 times and no one answered. Rude and no respect for anyone else’s time.

Charlotte · 12 January 2024

★★★★★ 1/5

Google

An extremely unprofessional and uncontractual agent. After having a copy of my personal information for the rental and signing a letter of intent, still rented out the property he had already negotiated

Zhu · 13 June 2023

★★★★★ 5/5

Trustpilot

Ellie and Joe were very helpful and…

Ellie and Joe were very helpful and made the process of buying my first home easy, quick and straightforward! Would recommend both Estate Agents for anyone looking to purchase :) Thanks so much!!

Customer · 8 May 2021

★★★★★ 1/5

Trustpilot

Worst estate agents

If I could give 0 stars I would, the lettings department at. Bridgfords Gosforth are awful. We used to rent a property that was managed by them a few years ago and that experience was awful. But recently I had seen a property that looked good and I thought I would try even though it was managed by them.Biggest mistake, rang up to arrange a viewing only to be told that they were taking it off the market until the tenant had vacated. They said they would contact when they were doing viewings, one week later I saw that the property had been let! I rang them to discover that someone had taken the property. I said that we had not even had a viewing but they said the person had offered the money. I said that was not even given as an option to me. She then couldn’t even explain the rules about when a property can be viewed. They are useless.

Eleanor · 25 June 2021

★★★★★ 5/5

Google

Forget the rest, KELLY BOOTS the BEST!! Shes a legend, really helpful lady and sorts everything you need immediately! Rest of staff just know how to pick up a phone at best haha I think since kelly took over, this company has improved immensely! Good letting agents now!

James · 13 June 2021

★★★★★ 5/5

Google

I have been a landlord with Bridgfords for about 7 years and have had a great service and continuity given that I need a good managing agent as an not local. Couldn’t be happier - Hannah in particular has been a rock and always been on the end of the phone with helpful solutions when needed.

Josef · 14 June 2018

★★★★★ 1/5

Trustpilot

Really appaling level of service as a…

Really appaling level of service as a tenant - wrongly accused us of being in arrears three times in 12 months and tried to take £1150 from our deposit. No apology, sometimes just didn't reply to messages and treated us as if we were trying to swindle them! Matthew Healey particularly condescending and bad customer service. I would say to avoid this company at all costs - you'll regret going with them because once they've got your money they won't care.

Joe · 5 May 2021

★★★★★ 5/5

Google

As a landlord, Josh provided excellent service finding a new tenant - responsive to my requests and provided good clear communication throughout the process. He's a real asset to the Bridgfords letting team and look forward to continued dealings with him.PositiveProfessionalism

Tom · 13 June 2022

★★★★★ 5/5

Google

Aaron who is looking after my properties is extremely personable and is the first person after my husbands death 18 months ago who has taken the time to contact me by phone and email. He is obviously very keen to keep his clients informed and therefore happy.

JACQUELINE · 13 June 2021

★★★★★ 5/5

Google

I have been letting my property through Bridgfords Leeds for 5 years and recently sold it through them too. I found them highly professional both towards me and to the tenants. Very responsive / pleasant to deal with, always going the extra mile. I would definitely recommend them to anyone looking for a hassle-free let/sale.

George · 14 June 2018

★★★★★ 5/5

Google

First class experience!! All thanks to Gabby and Rebecca who were brilliant throughout the whole process. So excited about moving into my amazing property tomorrow!! I would definitely recommend Bridgfords to anyone wishing to let in Leeds thanks again :)

Simon · 14 June 2017