Bridgfords Leeds reviews

★★★★★ 1/5

Trustpilot

Really appaling level of service as a…

Really appaling level of service as a tenant - wrongly accused us of being in arrears three times in 12 months and tried to take £1150 from our deposit. No apology, sometimes just didn't reply to messages and treated us as if we were trying to swindle them! Matthew Healey particularly condescending and bad customer service. I would say to avoid this company at all costs - you'll regret going with them because once they've got your money they won't care.

Joe · 5 May 2021

★★★★★ 5/5

Trustpilot

Bridgfords Bamber Bridge

If you want to sell your property quickly be well updated, able to call them at anytime for updates and advise, get lots of potential buyers through the door and liaise with an enthusiastic and very polite team, then this is your estate agent. They have hands down out performed my expectations so far. We have marketed with another estate agent who to be fair have been completely out performed by this team in all aspects. Well done so far Bridgfords Bamber Bridge, hopefully soon to complete, and you will be receiving your well earned fees.

Shaun · 4 May 2021

★★★★★ 5/5

Google

As a landlord, Josh provided excellent service finding a new tenant - responsive to my requests and provided good clear communication throughout the process. He's a real asset to the Bridgfords letting team and look forward to continued dealings with him.PositiveProfessionalism

Tom · 13 June 2022

★★★★★ 5/5

Google

Aaron who is looking after my properties is extremely personable and is the first person after my husbands death 18 months ago who has taken the time to contact me by phone and email. He is obviously very keen to keep his clients informed and therefore happy.

JACQUELINE · 13 June 2021

★★★★★ 2/5

Google

Courtesy called me to see if I was still looking for somewhere told them I had found somewhere and then hung up on me without saying a word. XD

Reise · 18 July 2023

★★★★★ 1/5

Trustpilot

Beyond awful

It is difficult to know where to start to detail the poor service, appalling communication and general incompetence, arrogance and rudeness of the ‘Senior Executive Branch Manager’. From our very first interaction with him he has proven himself to be unable to actually listen to what you are asking. This company booked 5 viewings on our property without letting us know that there was more than one and that was just the start of the terrible communication. Continued with not actually telling us our buyer was in a chain (we will never know if this was an oversight or deliberate) and ended up in the agent cutting all communication and contact with both us and our buyers when we were left with no option but to communicate directly so as to not allow the whole thing to collapse the day before exchange because the agent ceased to facilitate communication and went home early. Glen took a difficult and stressful situation and antagonised it with rude and somewhat aggressive and provocative behaviours. I knew Bridgfords had a poor reputation, more fool me for ignoring that and giving them the benefit of the doubt.

Holly · 12 March 2021

★★★★★ 5/5

Google

I have been letting my property through Bridgfords Leeds for 5 years and recently sold it through them too. I found them highly professional both towards me and to the tenants. Very responsive / pleasant to deal with, always going the extra mile. I would definitely recommend them to anyone looking for a hassle-free let/sale.

George · 14 June 2018

★★★★★ 5/5

Google

First class experience!! All thanks to Gabby and Rebecca who were brilliant throughout the whole process. So excited about moving into my amazing property tomorrow!! I would definitely recommend Bridgfords to anyone wishing to let in Leeds thanks again :)

Simon · 14 June 2017

★★★★★ 1/5

Trustpilot

Deeply unethical letting agent

Deeply unethical letting agent, even by industry standards. During our tenancy we maintained the property to a high standard and did not miss a single payment during a three year period. Whenever an issue arose with the house (inc. but not limited to broken boilers, faulty fixtures and broken utilities) they would delay as long as feasibly possible on behalf of the landlord, leaving us without equipment we were paying for. Upon leaving the property, they (and by extension their holding company Countrywide) arbitrarily raised a number of questionable charges against us at exorbitant rates and did not adjust charges when we proved a number of them unfounded. We are currently in the process of disputing the charges with a third party and their conduct continues to be unprofessional, as they delayed official response until the latest possible juncture.In my experience all letting agents will provide their own frustrations, but this company is not to be trusted.

Jack · 8 March 2021

★★★★★ 1/5

Trustpilot

Gross greed/incompetence

If I could give this business zero stars, I would. Poor customer service, blatant lies about the flat being refurbished and an astronomically slow response time in getting issues in the flat fixed. The flat we were moved into that was promised to be refurbished before moving in but it was in a completely disgusting state. Taking advantage of the covid situation by not letting us physically look around the flat prior to moving in and only providing a video tour. The flat was barely cleaned, there was missing lightbulbs, decayed furniture, mould and pigeon faeces covering balcony. How does a letting agent let all these problems slip through the net? Its either greed to get tenants in ASAP or just gross incompetence. I honestly don't know which is worse.To top this all off Bridgford knowingly let us move into a flat with dangerous electricity. Without us alerting them to the problem they'd have never fixed this. Just absolutely disgusting service. Don't use these conmen if you're a tenant because you blatantly dont matter to them, its just about taking your rent and deposit.I implore anybody to avoid them at all cost.

Ben · 24 February 2021

★★★★★ 1/5

Trustpilot

I rated one star as couldn't write comments with ZERO stars

I rated one star as couldn't write a review with zero stars. Terrible service! E mailed to say I had an interest in a property...no reply! Rang agent to say I'd had no reply, got an apology they hadn't got around to my email. I was the first person to express an interest in a rental property. I was told I'd get a video of the property...Guess what still waiting. Arranged a viewing for Saturday at 1:30pm. Got a call from agent Saturday morning, very flippant, ah sorry your viewing will have to be cancelled. Why I asked, because someone has secured a let! I asked why could I not have been contacted to ask if I wanted to view the property before Saturday as I expressed an interest first. Apparently it's not their job. I then got attitude and pretty much was made to feel it was MY fault because I'd arranged the viewing for Saturday...absolute disgrace!

Louise · 6 February 2021

★★★★★ 1/5

Trustpilot

We have rented a lovely apartment…

We have rented a lovely apartment through the tynemouth branch and the staff we really good and everything went smoothly and we r really happy with that. However the agent asked if he could pass my number to an agent to discuss energy suppliers. Foolishly we said yes. We were telephoned twice and each time said we had decided to go through British Gas and never thought anything more about it. A few weeks later I had a text from SSE saying my gas and electric bill needed paying. Then received a letter from British Gas saying they were sorry we decided to switch energy supply ( we hadn’t) rang SSE and after many hours of stress telling them I hadn’t switched to SSE( awful company to deal with they never ring back when they say they will) it turns out that the agent who rang us had switched our energy supplier even tho we said we didn’t want to. This has caused us so much stress and hassle and I am really very upset. We are still trying to sort.

Lesley · 3 February 2021

★★★★★ 1/5

Google

If only the branch manager could provide actual decent buildings like this in Calverley, Leeds then maybe she’d wouldn’t have as many angry cheated customers.

DSLT · 16 October 2023

★★★★★ 1/5

Trustpilot

Brigfords Blackburn Branch - AVOID!!!

Brigfords can certainly talk the talk, but as soon as your agreement is signed and your money is locked in, you can kiss goodbye to any shred of good customer service. They caused us nothing but stress throughout the sale of our property. We found ourselves constantly chasing them for information, and worst of all, concocted a story to place blame on our buyers for the delay in our sale, which we later found out was due to their own incompetency! Important information was withheld from us that threatened the sale of our property. They couldn't even stick to the price they agreed for their services from word go. Absolute shambles of a company who should be disgusted!

Matthew · 13 January 2021

★★★★★ 5/5

Google

Everyone was super friendly and helpful. I was a first time renter so I had loads of questions and everyone I spoke with got back to me quickly and answered everything so well. They helped make what could have been a daunting and stressful experience wonderfully chill and easy :)

Kate · 13 June 2020

★★★★★ 1/5

Trustpilot

I am warning all potential people who…

I am warning all potential people who want to sell their homes, not to use Bridgfords in sale. The manageress, Rachel Withington, has to be the most incompetent manageress I have ever come in to contact with in my 40 years experience in the property field. This is nothing personal about her as a human being, I am talking about her capabilities as a manageress of a property agents

Marshall · 28 September 2022

★★★★★ 1/5

Trustpilot

I am a Home Owner in an apartment…

I am a Home Owner in an apartment block, I have lived in my property 13 years. The property above me is rented out, Bridgefords thought putting 3 young children under 5 in with there mother. I have nearly had a nervous breakdown due to extensive noise, men in and out the above property, being threatened off the neighbour above and her friend. Because I asked for them to tone it down as I have work in the morning. I had to move out my property for 3 mths until she was evicted. Bridge fords didn’t give a damn, they promised my neighbours and I they wouldn’t put children in again. We all work in the block and need our sleep, unlike the neighbour every day was a weekend for her drinking. Well here we are again 3 kids again under 5, no where to play and been with me up at 6 in the morning. This Lettings agent is a disgrace.

Amanda · 22 December 2020

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid

Landlords - Avoid Avoid AvoidThis company needs to be avoided at all costs, it will end up costing you a great deal of money. You will be charged for items that you have not agreed to to. You will be charged for work you specifically requested NOT to be done and you will be charged above market rates.They are made up of many different companies and each does not know what the other is doing.Complaints are not responded to and they will happily incur costs on your behalf.

Matt · 5 December 2020

★★★★★ 1/5

Google

We had an appointment for a viewing. The appointment was confirmed the day before. We waited for 20 minutes, called multiple times with no answer. They never showed up

Ioannis · 13 June 2023

★★★★★ 1/5

Trustpilot

Worst agency ever

I rented through Bridgfords for 2 years. They accused us of missing 2 months rent which we had paid and only dropped this when we threatened legal action. They gave us a letter of rent arrears when we refused to pay rent until we had a tenancy agreement which was overdue by about 8 weeks. They gave workmen keys to the property without our knowledge and consent and told them the property was empty so workmen let themselves in when we were home. They refused to confirm how much of our deposit was being challenged until we contacted DPA. By far the worst tenancy agency I’ve ever had.

Gggg · 20 November 2020

★★★★★ 5/5

Trustpilot

Everything went smoothly and Ellie was…

Everything went smoothly and Ellie was a joy to deal with

Margaret · 31 July 2023

★★★★★ 5/5

Google

I recently completed on the purchase of my dream flat in Leeds, and Joe Wilson at Bridgfords has been absolute star. He has ensured I was okay and updated on all the information every step of the way, even once the sale had completed. Would highly recommend his services!!

Rebecca · 13 June 2020

★★★★★ 1/5

Trustpilot

Bridgfords Durham

I would like to find something positive about my experience with this estate agent but, sadly, there is very little good to report. I have rented a flat with them for about 2 years and the issues started already at the viewing stage. I was coming from abroad and I contacted them to fix some viewings, I got a reply with a questionnarie to fill and then no further messages. Once in the country I went to the branch to try and fix the appointments and to my surprise they did fix me a viewing but I never got any message about it. I have some experience with IT and I can guarantee you that when you do not receive an email from a known sender it is because the message was never sent. I receive 40-50 emails per day and their messages are the only ones going lost. Anyway I view a flat that was very nice and I decided to go ahead. Long story made short I was pushed to send them all the money before the check-in date but I was not able to see the tenancy agreement until two days before that date. I think this is unprofessional by far. Fortunately the landlord was dealing with repairs so I didn't go through the full management repair system that other reviews mentioned. I asked them if I could have a smart meter installed and never got a reply, when I asked again I never got a clear yes or no, they always replied about some other topic. The issue is also that you always deal with a different person, one day you get a reply from someone and you reply immediately and after 2-3 days you get a reply from somebody else that asks you to explain your request once more. Again not very professional. At some point I asked them for an early termination of the tenancy. This is a very stressful moment and I did not expect any special treatment but at least a clear and swift communication. Needless to say it did not happen, I had to repeatedly ask them to get in touch with the landlord and what were the conditions applied to my request. The landlord agreed to release me from the tenancy if a new tenant could be found so I paid them a fee to market the property. After 3 months of silence the landlord decided to advertise with another agency and they re-let the flat in less than a week. Last but not least Bridgfords informed me of the re-letting 9 days after it actually happened, and always with short and unclear answers after a long series of messages. I think this company needs some better training in customer service and effective communications. All in all I would say they accepted 80% of my requests over the 2 years but always after a big loss of time from my side and a lot of stress. If you look for a stress free renting experience avoid them!

Matteo · 7 September 2020

★★★★★ 1/5

Trustpilot

Absolute nightmare from start to…

Absolute nightmare from start to finish!!! As soon as I moved in the house I discovered that the shower didn't work, so as I was instructed I reported it on their website. After few days passed and several calls from me they finally sent someone over. The guy said that it looks like and electrical fault and he can't fix it few days later I am chasing again and being told that it was an user error and the shower is fine. After many chases and emails finally they replaced the shower after 1 month! For the 2 years I lived in the house, every summer the landlord was selling and I only found out after someone has made an offer and they were coming to see the property. When I asked, why I was not told the house is for sale and that I could have bought it l, they were looking at me like I was an alien and didn't know 2what to say. Anyway, eventually the landlord pulled out of the sale. Dont even want to start on the countless stuff that were for fixing and after many reports no one came to fix anything. Now after more than 2 months I am still waiting for my deposit back and was told that they can't "find" the landlord! They dont even reply to emails, I had to chase them every week until finally they advised me to do a dispute about the deposit, because they can't find the landlord.... speechless! I hope someone reads this and my advice to you is if you see something advertised by bridgfords or countrywide RUN!!!!

John · 15 August 2020