Trusted Agent profile · Leeds
★★★★★
1,301 reviews across 2 platforms
20-22 Bridge End, Leeds, LS1 4DJ
Bettermove's office in Leeds, at 20-22 Bridge End, is rated 4.4 out of 5 across 1,301 reviews on two platforms.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotLooking for a new home
I was looking for a nice little place for my daughter & I. We managed to get a 3 bed cottage. Rory dealt with me in an excellent professional manner & catered for my needs, in & out of normal working our, He went above & beyond expectations. Can’t fault the service I’ve received & would highly recommend to anyone looking to rent.Again, Thank Rory for making Mine & my little girl happy.Many thanksGraeme
5/5
TrustpilotDuring my dealings with bettermove I…
During my dealings with bettermove I was very happy and impressed with the services. Julia was very quick with getting back to me which was great. She answered all my questions and helped with anything I needed. Thankyou very much for all your help.
Hi Victoria,Many thanks for your review. I'm really pleased that you found Julia to be friendly and communicative, I will pass this on to her and I'm sure she will be extremely happy!Kind regards,Claire
5/5
TrustpilotTheo was a massive help in chasing up…
Theo was a massive help in chasing up who needed chasing in order to complete the process , as well as putting every worry we had at ease !
Hi Jack, thanks so much for your kind review, we're glad Theo was able assist you with your purchase and look forward to completing on the sale next week.
5/5
TrustpilotQuick to answer the call
Quick to answer the call. Was able to answer my question and very quick to arrange a viewing.
5/5
TrustpilotHenry was fantastic
Henry was fantastic, organising a viewing for me quickly and liaising with the vendor at the same time, making the process simple and smooth. Friendly service and highly recommended.
5/5
TrustpilotThank you BetterMove!
We turned to BetterMove as we were struggling to sell our flat the traditional way. They manage to get us a few viewings on the first week and then a buyer within 2 weeks! The process was clear and easy, it might be a a little less than we wanted our flat for but for our situation we were happy to go ahead. We did come across a hiccup a week before completion but a lovely lady Julia from BetterMove went above and beyond for us and resolved the issue for us! We cannot thank her enough as it means a lot to us to be able to sell our flat and start our family in a new property.
5/5
TrustpilotTheo and Julia were very helpful and…
Theo and Julia were very helpful and friendly throughout the process of buying a property.They were able to help with any queries I had promptly via email and telephone.Great service, much appreciated!
Hi Elli, thanks for the review, we're so pleased Theo and Julia managed to successfully complete the sale for you - we hope you're enjoying your new home!
5/5
TrustpilotFrom enquiry to booking a viewing within a couple of hours
Kaiden was extremely quick at getting our viewing booked in as we had only filled in the online form a short time earlier.
5/5
TrustpilotGreat service
Theo and Julia were brilliant throughout the sale process of our property. Theo was always available to help with any queries and he kept us updated at all times. Thank you!
Thank you for the review, we're so glad we managed to get the property sold for you.
4/5
TrustpilotProfessional, patient and persistent
We’re not quite over the finish line however Julia and the team at Bettermove have been patient, professional, persistent and communicated well throughout a challenging sale.
5/5
TrustpilotStress Free
Quick, Easy, No Stress so far ! I just did not want the stress of solicitors ect ! Everything is taken care of ! I would recommend if you want a quick sale to move quickly
5/5
TrustpilotBettermove promised to sell my home and…
Bettermove promised to sell my home and that’s what they did - 4 days from photographs to accepted offer!Theo and Julia were a comfort throughout. Wouldn’t hesitate to reccommend.
Hi Victoria,Thanks very much for the kind review, we're so pleased we were able to secure an offer on your property in such a short time! We wish you all the best in your new home.
5/5
TrustpilotA great help when buying our home
Julia was a great help for us when purchasing our first home. Every enquiry we had no matter how big or small she answered as quick as she could.
Hi Holly,Thanks very much for choosing to buy your home through Bettermove, we're pleased Julia was of such great assistance to yourself.
4/5
TrustpilotSmooth process
The vendor I bought the house off was using this agent. Everything went well during the process. We did have an issue on completion, which was alittle upsetting. But Theo did call to discuss it with us once we had moved in and all was resolved quickly.
5/5
TrustpilotVery good experience as a buyer
Very good experience as a buyer. Julia and Theo were excellent with getting the process moving. Also they were able to answer my questions in very good time.
Hi Alistair,We're delighted Julia and Theo were able to get your purchase completed so quickly.
5/5
TrustpilotHenry was extremely informative as well…
Henry was extremely informative as well as very professional in his manner. Look forward to communicating with Henry in the future in relation to my property search.
5/5
TrustpilotJulia has been exemplary throughout the…
Julia has been exemplary throughout the sale process, and has taken a lot of worry out of what was a very stressful sale at times. I cannot recommend Julia enough.
Hi Sarah, thanks for the lovely review for Julia! We're so glad she was able to take the stress out of your sale.
5/5
TrustpilotGreat service
Great service, Henry has been very helpful, he is informative and easy to talk to. He was able to sort my query out very quickly.
5/5
TrustpilotProperty sale
A massive thank you to bettermove we opted for them as they said they could guarantee a sale for us we went with bettermove on Wednesday the 6th of October and had a viewing on Friday the 8th we had 2 further bookings on the Monday and 2 on the Tuesday by Wednesday our property was sold and a deposit put down the staff were always very prompt and always kept us informed all the way through and always very friendly already things are rolling their solicitor has contacted us and hopefully we can all be sorted in a few weeks I would like to say a big thank you to all the staff at bettermove that we dealt with and would highly recommend anyone to use this company best wishes and thanks
Hi Amanda, thanks for the lovely review! We're so happy we managed to get the property sold for you so quickly.
1/5
TrustpilotComplete scammers
Complete scammers, if you try and sell your property with these charlatans first it will be listed on Rightmove at a much lower price than its worth which means you have now created a digital footprint showing a much lower value which you cannot undo. They claim to have investors as cash buyers; complete lies....
We are completely open and honest that we will position the price at a level that will appeal to our buyers. In fact we state this all over our website. We have over 60,000 buyers on our books, many of which are investors and pre-approved buyers. We have hundreds of reviews from sellers praising us for the speed and efficiency that we have bought their property from them or sold to one of our buyers. I’m sorry that it didn’t work out for you. Best of luck
5/5
TrustpilotGood and excellent
My experience is good
We’re grateful for your feedback and happy to hear you were pleased with our service.
2/5
TrustpilotThe house was not in presentable…
The house was not in presentable condition. The dog terribly interfered my viewing by barking very aggressively and loudly of my presence. Both inside and outside of the house including the roof are totally in the mess.
Thanks for the feedback, we will pass your comments on to the owners of the property, and ask if they can keep the dog somewhere else for future viewings. Its a little harsh to leave us a 2 star review though as we are the Agent, acting on behalf of the vendor, therefore we have no control over the condition of the property.
5/5
TrustpilotHighly highly recommended
At the risk of using a few cliches, I would award Bettermove 5 out of 5, or for that matter six out of five or even five hundred out of 500.A first class organisation: highly organised and capable but always approachable and in command of what's going on.Very likable individuals with patience and good humour in abundance.Will not forget their readiness to help in any way and for their patience with clients with other commitments and concerns.Unsurprisingly would recommend 100 per cent and hope I will have cause to use them again.
Thank you so much for the lovely review Caroline! We're so pleased we were able to get the property sold for you and we hope to do business with you again in the future.
1/5
TrustpilotPlease don’t use this company
Please don’t use this company. They will make false promises saying they ‘have many buyers/investors lined up waiting to view your property’ when that’s simply untrue. They pressured me to break my contract with an estate agency early because they said buyers wouldn’t wait, something I’m sure the property ombudsman would have an opinion on! This was the first thing that rang alarm bells for me. In short they organised 3 viewings in 2 months. They simply do not have the client database, knowledge or expertise to do what’s required(No- I am not getting confused with another company! )
Hello CB,Please can you contact us with your full details to enable us to look into this matter further and to ensure you arent getting us mixed up with a different company.
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Bettermove's Leeds office has 1,301 reviews across two platforms: 11 on Yell, 1,290 on Trustpilot.
Bettermove Leeds is rated 4.4 out of 5 across all 1,301 reviews.
Bettermove Leeds, 20-22 Bridge End, Leeds, LS1 4DJ.
