Bettermove reviews

★★★★★ 5/5

Trustpilot

Great service

Julia was super helpful throughout. She was always contactable and so easy to talk to. Even though she wasn’t working for us (she was the seller’s agent) communication was clear and we felt like she was always on our side to get things moving and helping things to progress. A top notch service and someone we’d highly recommend.

J · 2 September 2026

★★★★★ 5/5

Trustpilot

absolutely amazing

Meadow was absolutely amazing! She was incredibly helpful, quick to respond and explained everything very clearly. She made the whole process much easier for me and was always there to help whenever I had a question. I really appreciate all her help and support. Highly recommend! ⭐️⭐️⭐️⭐️⭐️

Iasmina · 12 September 2026

★★★★★ 5/5

Trustpilot

Huge thanks to Julia and Megan for all…

Huge thanks to Julia and Megan for all their help with buying my first home. They truly went the extra mile to ensure everything was completed on time and that all parties were happy throughout the process. Arranging viewings was straightforward, and they were always easy to get hold of and very responsive.

Jessica · 22 December 2025

★★★★★ 5/5

Trustpilot

As a first time buyer I really did not…

As a first time buyer I really did not know what to expect. Julia Sillers was just fantastic and lead me through the entire process until completion. I cant thank her enough.

Daniel · 29 May 2026

★★★★★ 5/5

Trustpilot

Fast sale

Sale was made in a timely manner and all stress was kept away from me.

Wyrewolfs · 21 September 2026

★★★★★ 5/5

Trustpilot

Great Service!

Made arrangements to view a property quickly and efficiently. Staff were both friendly and knowledgeable. The overall experience was great and having seen a property I really like in an area I am considering buying, this experience will certainly positively inform my decision as to whether to make an offer.

Customer · 20 September 2026

★★★★★ 5/5

Trustpilot

Easy to deal with and excellent service

An excellent and reliable service from better move thanks to Henry. After trying to get a viewing on a property that wasn't possible for a couple of weeks Henry kept me informed on the situation and was able to get me a viewing at a convenient time. Since I got in touch I have always been able to get a response whether by email or phone and returns your calls if busy. Highly recommended.

Adam · 26 October 2024

★★★★★ 5/5

Trustpilot

Wonderful company

Wonderful company! We viewed a house and next day put an offer in! Rory way very attentive kept us up to date and sent offers immediately which led to us securing the house! We are very excited to be moving on with the progression team and hopefully everything goes smoothly!

Christina · 5 September 2026

★★★★★ 2/5

Trustpilot

Poor communication

My rental property is currently for sale with them. There has been confusion over a viewing which in the end hasn’t happened and I cannot get anyone to respond to my emails to find out what’s happening. I’m hoping this might give them a nudge in contacting me.

Helena · 1 June 2026

★★★★★ 1/5

Trustpilot

I recently viewed a property and…

I recently viewed a property and subsequently submitted an offer, which was accepted. Immediately after acceptance, I was informed that a non‑refundable reservation fee would be required. I requested the essential leasehold documentation, including the lease, service‑charge information, ground rent details, and any associated management documents, before making any payment. Despite this being standard information that a buyer is entitled to review prior to financial commitment, the agent showed no willingness to provide it and instead focused solely on obtaining the reservation fee.

Ram · 17 September 2026

★★★★★ 1/5

Trustpilot

Absolute joke of a company avoid at all…

Absolute joke of a company avoid at all costs I rang for a quick sale and after an hour got a call back offering a price I was happy with (30 day sale) got calls on a daily basis about the contracts being signed the day we signed the last document all we got was radio silence up until yesterday 28 days after signing my wife called them for a progress report only to be told that a couple of houses on our street are going for a lot less so the investors are more interested in them these cheeper houses are empty and damp throughout and also are a standard terrace house ours is clean damp proofed and has an extension it's like comparing the value of a dilapadated shed to a brand new garage then the real insult hit they offered £11000 less that the original offer (this original offer was £11000 under house value)so in summary if you do decide to go ahead with these fraudsters you have been warned

David · 11 September 2026

★★★★★ 1/5

Trustpilot

They want £1000, deposit additional to your asking price!

If a buyer is selling their property at one price and an estate agent adds £ 20,000 on top of your asking price, negotiates on your behalf without telling you that an offer has been made on your property, how might you feel? Estate agents' fees are 1% of the selling price, and they should be talking to the seller at every step, not making them sign contracts and give away their rights and hard-earned property. Is this a good deal or a bad one? Lastly, if you change. Estate agents and your contract ends with Bettermove, but viewers who previously viewed your property with Bettermove now want to purchase your property through another estate agent service, and Bettermove wants a percentage. Is this a good service or a bad one?

Cat · 10 September 2026

★★★★★ 5/5

Trustpilot

Fantastic team from start to finish

Each person I have spoken to or emailing have been extremely helpful and very quick to respond to any of my questions. The sale of the property sold subject to contract was within 8 days of me signing their sales agreement. A very professional team

Tom · 17 September 2026

★★★★★ 5/5

Trustpilot

Was very attentive to me and explained…

Was very attentive to me and explained everything well. Call was seamless

Nedu · 22 May 2026

★★★★★ 5/5

Trustpilot

Had the opportunity to work with Rory…

Had the opportunity to work with Rory at bettermove, and must say there wasn't anything I could fault them for. Great communication through and through, what was agreed was done when we agreed it was going to be done, the entire process from A to Z was smooth, Rory was a reliable person to deal with, and I hope there will be more opportunities to do so.

Kevin · 28 October 2024

★★★★★ 1/5

Trustpilot

Never again!!

Throughout the start of my experience I found my emails were not always responded to.Correspondence went through ‘a third party’ who had absolutely ‘no authority’ with regard to the sale of the property in question; and not directly with myself.It was a very slow process, even though ‘Bettermove have a pool of Investors’ - more like a small pond! Our buyers were told of our advertised property by some friends, rather than having seen it advertised themselves. It was ‘sheer luck’ that we managed to sell!We paid well over three times the fee of a ‘traditional’ Estate Agent and at no time did Bettermove themselves enter the property! I did all the viewings myself.I’m just relieved that the whole ‘experience’ is over!Update: The statement provided by Bettermove in response to my comments is not true. I did not state there was a problem with my siblings who I owned the property with, but rather contested Bettermove's continued communications with an unauthorised third party. I find it highly unprofessional that they would disclose information that was discussed on a private phone call on a public forum. I also think the "goodwill gesture" they tried to offer me in return for me taking my review down was insulting.

You · 28 February 2024

★★★★★ 5/5

Trustpilot

A+++++++++++

I had a great experience with Bettermove and in particular with Megan Swiers, I found her and the whole team to be super communicative, highly organised, sympathetic to bumps in the round and an all round pleasure to work with. I would recommend, recommend, recommend. They made a difficult situation for me much easier and I am very grateful.

Keith · 22 May 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service;

Being my first ever contact with company, I was very impressed with high standard of customer service. My phone call was answered promptly, my request to arrange a property viewing was dealt with in an attentive, efficient manner with confirmation matching my preferences by phone call and text in a short space of time.

Miss · 25 May 2026

★★★★★ 5/5

Trustpilot

Meadow was very friendly and helpful.

Gozde · 19 May 2026

★★★★★ 5/5

Trustpilot

I called Bettermove and Meadows who…

I called Bettermove and Meadows who answered my call was very helpful, polite and answered my questions. She was able to arrange a viewing very quickly and sent me viewing information immediately. It was hassle free.

Fateha · 4 September 2026

★★★★★ 1/5

Trustpilot

I would not reccomend this company in…

I would not reccomend this company in any form. They are unprofessional, very rude and managment do not return promissed phone calls all because I would not reduce the selling price they agreed to.

Mark · 7 September 2026

★★★★★ 1/5

Trustpilot

Safety not a priority

We had to buy quickly due to unforseen circumstances. We viewed the house and weren't even greeted by an agent, having to contend with the seller. The house was in a poor state of neglect from the beginning but we were assured it was structurally sound. Our surveyors were unable to obtain safety certificates for the property and were not able to access all the areas they needed to due to Seller not cooperating. Our initial agent, Sarah, was empathetic to our needs as we needed the house to be safe for our kids, one of which is disabled and another of which is vulnerable. She was fired some way into the progression and replaced by a woman named Julia who initially seemed like she would be able to get things done but soon became pushy and wasn't interested in anybodys safety in the slightest. I've since heard that Sarah was fired for not being 'ruthless enough'. I'm an adult, I understand the point of business is to make money but the blatant lack of scruples towards the end of this sale are mind-blowing. We've ended up spending over 15k, borrowing a lot of that, in order to just make the house safe for ourselves and our children. We are talking ridiculous levels of unsafe practice - a lode bearing wall has had to be propped up and two of the floors have had to be ripped out and replaced (including the joists), not to mention the state of the electrics. I could list all the issues that weren't brought up prior to sale but that's not the point. Neither is it the point that our situation rushed us into making this purchase. The point is that this company has sold us a raw deal so they're getting one star and we won't be using them again.Edit - Reply to Bettermoves ReplyActually we completed 4 months later. September to January is 4 months, not 6. But that's here nor there. When your agent is literally saying to us down the phone 'are we going to do this or should we put it back on the market?' then yes, I think that is rushing. You can deny it, ignore what I'm saying, don't bother trying to do better in future - it makes no difference to me. We had the experience with you that we had, we won't be using you again and we're giving you one star. And that's all there is really.

David · 20 February 2023

★★★★★ 5/5

Trustpilot

I was called after I requested a house…

I was called after I requested a house viewing. The caller was quick to answer questions and allowed me to stay on the line while she attempted to organise a viewing date from the vendor. I now have it. Excellent service.

Louis · 2 June 2026

★★★★★ 5/5

Trustpilot

Meadow was really helpful

Meadow was really helpful, answered all my queries and was very polite

D · 21 December 2025