Bettermove reviews

★★★★★ 5/5

Trustpilot

Elliott and Danny went above and beyond…

Elliott and Danny went above and beyond to sell my beautiful olde worlde home. The property was in a niche market and more difficult than I thought it would be to sell. Their hard work paid off and I couldn’t praise both of them more highly. Elizabeth Dennis

Elizabeth · 31 October 2024

★★★★★ 5/5

Trustpilot

Had a nice experience booking a viewing…

Had a nice experience booking a viewing through bettermove with Meadow who made contacting and booking a very easy process with quick replies.

Katie · 21 September 2026

★★★★★ 5/5

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Very prompt response to my enquiry and…

Very prompt response to my enquiry and especially with it being on a Sunday. The lady I spoke to was very polite and friendly

Glenn · 6 September 2026

★★★★★ 5/5

Trustpilot

Polite, friendly and viewing was set up immediately

Lovely young lady, who was very polite and helpful. She rang the vendor straight away and got a viewing fixed up for me on the day I requested within minutes of calling. Great service. Thank you so much 🙏

Louise · 19 May 2026

★★★★★ 5/5

Trustpilot

Richard Blackburn handled my requests…

Richard Blackburn handled my requests very politely and professionally. I was happy with Richard and how he came across. I asked him a question relation to homes on auction. And he give me an extensive answer over the phone. I will be using better move in the future and informing my friends and family of a trustworthy and friendly service. Thank you Richard for your prompt reply in getting back in touch with me so quickly and taking the time to actually get back to me.

John · 27 May 2022

★★★★★ 5/5

Trustpilot

So far, so good

Signed up with Bettermove a week or so ago, with a view to selling my old house. I have already moved, so am looking for a quick sale. The house has been on the market a little over a week and is already under offer. Communication and support from Elliott, Megan and Kim has been prompt and clear, and hopefully the process will conclude in the same quick and efficient manner. This admittedly isn't necessarily the best way to secure maximum price/value for a property, but given the speed and lack of third party fees etc, then should still be an appealing option worth considering for some

Adrian · 6 September 2024

★★★★★ 1/5

Trustpilot

Bad service and liars

STOP LYING WITH YOUR PATHETIC RESPONSE..... DO NOT TRUST THEM. Julia was not truthful I have a recorded conversation where she told me that she told the buyers that they misrepresented my property, the fact is it wasn't misrepresented, Julia and Bettermove team did not understand what my property history was, which is very strange for a property agent, you would think they would know and represent their client appropriately. Julia later on denied telling the buyers that she said what she did, which is what has made me upset and lose my trust and confidence in them, they will never ever take responsibility for wrong doing, just read other reviews, you will see that they are all very similar, with a pattern forming. I was also called by Adam initially saying he had an investor ready to purchase my property, we'll that was also not the truth, as they wanted to market the property and have viewings for potential buyers, (NOT EVEN INVESTORS) surely if they had an investor ready to purchase , it would have just been them that came to see the property. I will never recommend them. Advise is, wait till everything has gone through before writing a review for any of their account managers.

Chris · 8 April 2022

★★★★★ 1/5

Trustpilot

There's nothing "better" about Bettermove

As my property has a short lease, I decided to list it with Bettermove, as they supposedly “specialise” in selling properties with this issue. On their website, Bettermove makes spurious claims such as a “stress-free and simple experience”, and that they have an “extensive database of cash buyers, professional investors and pre-approved buyers to find a matching buyer within the quickest timescale”. We had a viewing at the end of March 2024, and within a few days, an offer was made and accepted on our behalf by Bettermove. The buyer was a relatively well-known “food author” and “anti-poverty activist”, although this was unknown to me, as I had no idea who they were at the time. The buyer paid a reserve fee, meaning that we were tied into this process until July. Solicitors were instructed, and the sale process began. However, it soon became apparent that all was not well. By the end of May, our solicitors had received no response to any contact made re the progression of the sale. Therefore, upon the advice of the solicitor, I decided to contact Bettermove to ask what was happening. I did this via telephone initially, and I was most disappointed because their “Sales Progression Executive” decided to respond to me in a very rude and abrupt tone, implying that I was some sort of irritation for asking a few perfectly reasonable questions. I therefore decided to contact their “Head of Sales Progression” to attempt to get some answers. Over the next month, having viewed a chain of emails between the buyer’s solicitors and ours, it transpired that Bettermove had done ZERO sales progression during this time. The fundamental role of the estate agent is to drive the sale forward, and Bettermove effectively sat idle for the best part of two months. During this time, we had found our destination property, had a mortgage approved, and were on a timescale to get things completed. Once I started kicking up a fuss, Bettermove miraculously got in touch with the “buyer”, who told them they’d been busy and would get the process completed asap. Lo and behold, two weeks later, we were no further forward. The “buyer” was not responding to anyone, including their own solicitor. As I had my concerns, I decided to do some research on the buyer, given that they were supposedly relatively “well-known”. My research threw up some very concerning results, as the person in question is suspected of being a “con-artist” by multiple sources. I then decided to ramp things up and find out who actually owns Bettermove, and take things up with them. I asked the “Head of Sales Progression” who the owner was on at least four separate occasions, but they would not tell me. Therefore, I did my own research and discovered who it was. I contacted him with my concerns, expecting a personal response. I didn’t get it, as he got another one of his underlings, the “Operations Director” to respond to me. I voiced my concerns about the legitimacy of the buyer, and the OD assured me that they had passed AML and FYC checks, although they wouldn’t tell me who had carried out these checks and when. As the “buyer” was unresponsive, and the reserve period had come to an end, the decision was made mutually to relist the property. During the next few weeks, we received one viewing, and an offer hopelessly below the asking price. This hardly seems like an “extensive database of cash buyers, professional investors and pre-approved buyers to find a matching buyer within the quickest timescale”. In short, “Bettermove” are nothing of the sort. They boast that they can “sell your property quickly with absolutely no stress or hassle”, but in my experience, this couldn’t be further from the truth. Avoid!

Mike · 19 August 2024

★★★★★ 1/5

Trustpilot

Bettermove contacted me regarding my…

Bettermove contacted me regarding my property and I fell for the smooth talker. Pro.ised me they could sell my property quickly as I said I wanted a quick sale. I was told they had numerous I vectors waiting for a property like mine so I gladly agreed. They told me I could put an offer on a property I really wanted as the sale would be quick. I did and my offer was accepted. A sign was put up sold stc . After not hearing off better move for a week I became concerned. I rang them and they said I had to viewings . The two people that came were the only two. In town one day I bumped into the last who first came she stopped to tell me she really liked my property and asked for an offer at a reduced price and was told I wouldn't accept. I contacted bettermove asked where there Investors were and spoke of the lower offer. They told me I was not to discuss the asking price. I was told I could not come off thier agency for a further 3 weeks . Since then I have not had any correspondence dance and no viewings. The property I went for has now had to be put back on the market which has made problems for the seller. My advice is stay clear of Bettermove !!!!

GAYLE · 15 August 2024

★★★★★ 5/5

Trustpilot

Dear Bettermove,

Dear Bettermove,Me and my husband are purchasing our first house and have experienced excellent service throughout from your company and especially Julia Sillers who has been consistently helpful, quick and open communication throughout, always quick to reply to any queries, requests, always willing to explain things that as first time buyers didn't understand and we felt that nothing was too much to ask - a favorite comment of ours that Julia has often said through this process is 'leave it with me' and things would start moving again - our solicitor choice may not have been the best choice (but you live and you learn) and Julia has been there to assist with the progress and explanation of the purchase throughout - absolutely fabulous customer service - would recommend to anyone in a heartbeatThank you Julia and thank you BettermoveKindestRhi and Bob

Rhi · 3 March 2022

★★★★★ 1/5

Trustpilot

It's the same story I'm afraid as many…

It's the same story I'm afraid as many others on here. You get the usual we guarantee we will sell in 30 days nonsense, we have a 'panel of investors' etc but it all smoke and mirrors. We received an offer on our property. Agent communicating the offer got himself in a right old muddle and clearly was very uncomfortable. Offer was 11k lower than the buyers had actually put forward. Agent then went on to say they had managed to get them up from a lower offer but couldn't be exact at all of what the offer was. Misinformation all the way. Ended up in heated call with xxxx who agreed we should part company. Xxxx insistent that bettermove are a truly professional company and promised that emails & communications about contract termination would follow and we would draw a line. Never had a thing since from them. That was March. Go local, people you can trust and who you can speak to and get proper answers to important questions. Bettermove treat selling your house (one of the most stressful and emotional things you probably do) terribly.UpdateI was contacted by bettermove to discuss the above review on the 8th August. I agreed to update the review on the basis that they did apparently send me a confirmation email of contract termination. I never received this email but with the evidence presented Agreed to update. My review of bettermove remains however. Transparency is key to good business relations and unfortunately I did not experience this.My first review was removed as I had named staff. I was also called by company and asked to remove staff names. Funny how when it's a five star review they don't do this! Date of experience: 07 August 2024

KIM · 10 August 2024

★★★★★ 5/5

Trustpilot

They kept me updated

They kept me updated regarding my enquiry and resolved it to my satisfaction. They were courteous and efficient.

Ms · 21 September 2026

★★★★★ 5/5

Trustpilot

This was my first experience both…

This was my first experience both selling and buying a home together, so was a little apprehensive about the whole process. I needn't have been as Bettermove made it so simple, in particular Theo who literally couldn't have done anything more for me in terms of advice, feedback and just general updates on the progress of the purchase.One thing I do regret is not going with their recommended solicitor, I just know it would have skimmed weeks off the process with the speed in which everything else was sorted by Theo.Great company, would highly recommend

Sarah · 5 August 2024

★★★★★ 5/5

Trustpilot

I chose Bettermove not because I have…

I chose Bettermove not because I have received any recommendations as I did not know anyone who has used Bettermove or other similar companies so I purely went on feedback. I totally appreciated I would not achieve the full market price , however, taking into account no solicitors fees or estate agents fees and they handled everything pro rata I was happy with the price they offered.I have to admit normally I am a stress free and anxiety free, however, I was going through a very serious health issue and had my heart set on the property I had put in an offer for and it was accepted. I also had lived in my house for over thirty years and not gone through the process before. I was extremely stressed by what was going on and along with numerous hospital appointments I was really struggling to compose myself and I found myself contacting Julia and Thio on what must have appeared to them a daily basis. To say they treated me with respect and empathy towards my situation could be construed as a hyperbole but no it certainly was not. Every time I called they kept me updated on everything that was happening and if I didn't call them they called me giving me helping with the stress I was experiencing. Finally I have no other words of praise I can add to how Julia and Thio took me through the whole process and not wishing to single either one of them out I have to say Julia was excempliary in what she did for me in my most stressful time in life.If I was going to keep this review short and honest, it would quite simply say Bettermove does what it says , not on the tin, but in their website. Also if Carlsberg were to sell houses they would have to stand down and let Bettermove do it for them. Bob Newton

Bob · 28 January 2022

★★★★★ 5/5

Trustpilot

Happy Customer

Unfortunately, the property I was buying through Bettermove went to Probate when the Seller died during the process of the sale. Theo and the team kept me updated and informed of progress throughout, and I'm very pleased to say the sale was able to be concluded before my mortgage offer ran out. I have never had any dealings with Bettermove before, but would not hesitate to use them in the future. Very happy.

Mrs · 2 December 2022

★★★★★ 4/5

Trustpilot

The company sold my house

The company sold my house! After a slow start, the viewings came along thick and fast!

Anne · 14 September 2026

★★★★★ 5/5

Trustpilot

This proved to be a difficult purchase…

This proved to be a difficult purchase caused by my mortgage provider insisting that I use a solicitor that is on their panel, who provided a very poor service, however through the whole process Julia provided me with an excellent service, providing me with everything I needed and tenaciously chasing after my Solicitor for information when I could not get it myself. I cannot stress enough how important Julia`s role played in getting this to completion and regret the frustration caused to all parties by my Solicitor and thank Bettermove and in particular Julia for her service.

Stephen · 17 August 2021

★★★★★ 5/5

Trustpilot

Extremely communicative and helpful

Throughout the whole house selling experience Julia Sillers was with us each step of the way, Julia was extremely responsive to queries and able to provide us with information about the progress of the sale efficiently and effectively. Even though part of our chain broke down during the transaction, Julia was on the case and managed to find out what was going on and communicate that with us which saved us a lot of stress in the long run. With Julia's attention to detail and can do attitude the sale of our property completed successfully and for the amount we wanted. Shout out to Theo for handling all of the viewings and documentation and for getting the property advertised. Thank you BetterMove and thank you Julia for making our house sale process as smooth as possible even through the bumps in the road.

Georgina · 5 July 2021

★★★★★ 5/5

Trustpilot

Great service

Great service, very professional and arranged our viewing at a time that suited us.

Simon · 21 September 2026

★★★★★ 5/5

Trustpilot

Very satisfied.

They were very nice and made sure to give me quick services. Very good agency!

Ayesha · 12 September 2026

★★★★★ 5/5

Trustpilot

Both office staff and agent were very…

Both office staff and agent were very informative. Polite and friendly service all round.

Toon123 · 18 September 2026

★★★★★ 5/5

Trustpilot

Friendly and polite staff

Spoke with a pleasant member of staff who kept me informed of up coming appointment

Miss · 5 September 2026

★★★★★ 5/5

Trustpilot

Good, quick and easy process

Good, quick and easy process. They kept me updated regularly on how things were progressing

Samuel · 4 September 2026

★★★★★ 5/5

Trustpilot

Our experience

Ours hasnt been the most straightforward sale regarding the buyers chain, and I certainly hadnt made it any easier for any of the team especially Julia Sillers.Throughout everything, she remained calm, polite, respectful and professional and I can't thank her enough for that!! She kept us upto date and remained positive that our sale was still going through and went above and beyond for us. Thank you so much Julia, you are an absolute star!

CAROL · 30 July 2024