Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJust completed on my first BTL at the…
Just completed on my first BTL at the Mount Leeds. Amazing finishing. My apartment has a great view of the Church. Thanks to Aspen Woolf team. 100% recommend!
Dave · 11 June 2026
Agent replied · 23 September 2026
Dear Dave,
Thank you for your wonderful review and congratulations on completing your first Buy-to-Let at The Mount Leeds!
We're delighted to hear that you're pleased with the finish of your apartment and that you're enjoying the beautiful view of the church. It was a pleasure assisting you throughout your investment journey.
On behalf of the entire Aspen Woolf team, thank you for your trust and recommendation. We wish you every success with your new investment and look forward to supporting you again in the future.
Best wishes,
The Aspen Woolf Team
★★★★★ 1/5
TrustpilotNot a good experience!
Here are some facts around my experience with Aspen Woolf in the UK:I bought a flat in Ropewalks, Liverpool through Aspen Woolf in 2016, and part of the deal was assured rent for 3 years. Completion was due Q4 2017 but only completed in November 2019, 2 years late. We received NONE of the assured rent and took control of managing the property ourselves, after struggling to gain access, in the summer of 2020.So by the middle of 2020 we had missed out on assured rental income, plus had various legal and locksmith expenses.Not a good experience!
Adrian · 2 March 2021
Agent replied · 12 June 2024
Dear Adrian, We completely understand your frustrations, we also feel very disappointed with the issues you have faced relating to payments and the poor communication by the developers. Unfortunately, sometimes off plan properties do experience some delays, however, we are pleased that the building is now finished and of a high standard.The assured rentals are the vendors responsibility, not the selling agent and we are surprised with their late payments as all rents were paid on time in their previous developments and they were 100% occupied. We will also pass on your comments to the developer and please feel free to get in touch by emailing clientcare@aspenwoolf.co.uk should you need further assistance on this matter. Kind Regards, Client Care Team
★★★★★ 4/5
TrustpilotExcellent communication and preparation
By chance I came across Aspen Woolf and even more by chance they had an option that was of interest. Henal was friendly and professional, giving me time to digest information and ask questions about the off plan flat purchase in Nottingham in which I was interested. In fact the detail of the information that he and then later Katerina has provided has been one of the outstanding features of this 'relationship'. They both proved to be really thoroughly prepared in all aspects of the purchase. On two occasions I did feel rather chased; while this is not something that I personally found necessary, I nevertheless appreciate that getting agreements over the line and getting firm commitments can be testing. Communication has always been prompt - there has never been a need to ask or email a second time. This is a well-prepared, well-motivated and repsonsive team that are undoubtedly always working hard to do a good job, look after everyone's interests and it seems provide 'win win' situations. I am excited to see how the project develops with continued communication in the way of updates from the team. I am certainly hoping that 12 months from now everything will have progressed to schedule and that I'll feel keen to look at other options with Aspen Woolf and this particular team!
Lisa · 28 February 2021
Agent replied · 12 June 2024
Dear LisaThank you for leaving us such a wonderful review!We are thrilled that you loved your experience; Henal and Katerina will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.Many thanks,Aspen Woolf
★★★★★ 1/5
TrustpilotThey always seem great at first till you find out what you've gotten into and that's if its not already too late
We were convinced & sweet talked into investing in an off plan apartment in Nottingham sometime in November 2020.At the start, they were very reassuring and explained that, if for any reason we weren't happy with anything, there'd be no issue giving us a full refund. That made us proceed and send across the deposit. We then got the contract from the lawyers and that was were we started getting worried. There were lots of red flag on the contract. The first been the lease term starting from January 2020 for a property that is being sold off plan Nov. 2020 with building work to commence Jan 2021. 2nd is the fact that they have put other payment as cannot be determined now which means by the time it has been determined, it will be too late to back out yet the contract would have been signed. On the contract, the lease is for 250years and we are expected to return the house in a better condition than we met it after 250 years. The contract refers to the owner of the land (who we were told is the developer) as the landlord and states we cannot sublet the apartment without getting permission from the landlord that's just to mention a few. After raising this concerns, we asked to pull out and we were told one of the directors would like to speak with us to clear the air. We spoke to Stuart and he told us the contract we were sent was wrong and we shouldn't have gotten it in the first place. It took them over 7 days to get back to us and what was more shocking was the fact that it was the lawyer they recommended to us that sent the contract which only goes to show they don't have the buyers interest at heart neither was the contract checked at all. After getting back to us, they put in comments about speaking with the developers and agreeing to some of what we raised but never changed the wordings in the contract. Stuart had told us he didn't want us to leave with a wrong idea of the company and if we still wanted to leave after he came back that it was fine and that was not going to be a problem. Alas! it was indeed a problem because several calls came through cajoling us not to pull out and we were once again passed to another Director. I shouldn't forget to mention that one of the said Directors raised concerns about the person that introduced us pulling out once we pull out - another red flag. When it became clear we were not bulging they decided to play the non refundable card and that the payment had been sent to the developers.Suffice to say we found out the said property is still on the market, they refused to give us the name of the developer, We visited the location and no building work as started or looks to be starting anytime soon and in their latest response to us they have shifted the goal post for completion to early 2022 again. We have now decided to go via the ombudsman and legal means to get our money back.The other thing you should be weary about is the fact that they will tell you they are investigating your complaints but will only quote back recorded telephone calls that favour them and not a mention of any of the other calls made.We also researched the rent claims and property within that area (both old and relatively new) and all came up short of the value we were given. There is no way you will make ROI in 2 years. It's all part of the advertising gimmick.You're better off investing elsewhere. If I can have them pay off legal fees after this is over, I definitely will seek that option as well. Stay away, not worth the stress at all.Update: No we didn't just change our mind for changing sake. You don't pay £6k to secure a property and change your mind if what you're getting into is really a good investment.
Bukky · 22 February 2021
Agent replied · 12 June 2024
Dear Mr and Mrs Ogunnaike We thank you for your review which we find defamatory. Your false accusations are certainly not the way we operate our business. In the opening line in your review you state that you were convinced and sweet talked into entering this investment. Mr Ogunnaike you approached Aspen Woolf after your friends made a reservation within the same project. The sales consultant that was in communication with you answered all of your questions in a polite manner. From the beginning our team has been nothing but transparent, informative and helpful and our recorded calls confirm this. During your calls with the sales consultant on a number of occasions he confirms and reconfirms the sales process, never pressuring you or Mrs Ogunnaike into moving forward. In your review you also say that you were told that if for any reason you were unhappy with anything you would get your reservation deposit back. Again, this is another incorrect statement confirmed by our recorded calls. Before taking the reservation deposit from yourself, Aspen Woolf stated clearly in writing the circumstances under which the reservation fee was to be held, refunded, forfeited or used towards the purchase. We note Clause 2 highlighted within the Reservation Form that you as the client accept that Aspen Woolf is not the vendor and acts solely as an intermediary between the vendor and the buyer. Furthermore, Clause 8 within the Reservation Form highlighted that the reservation deposit was non-refundable and non-transferable and would be passed to the Developer. Mr Ogunnaike when you signed the Agreement, you confirmed that you were aware of the nature of the deposit. You are committing to purchase a property by signing a Reservation Form, together with the developer we then remove the property from general sale so nobody else can buy it. If you then decide to withdraw from the purchase as you did, we then have to remarket the property and this costs us and the developer. The sales consultant in number of occasions asked you to make a firm decision before making a reservation as if you simply changed your mind, which you did two months after you made a reservation, the reservation deposit will be forfeited. It is understandable for clients to raise enquiries during the reporting process and to query clauses within the contracts. Stuart Clark was right to state that your concerns will be addressed as the solicitors (buyers), including the sellers solicitors in all purchases welcome any questions and objections relating to the contract however in your case, you simply decided not to proceed stating the contract is flawed without giving anyone a chance to act, answer or elaborate on the same. Aspen Woolf act as the selling agents, we do not receive the legal paperwork we simply oversee the transaction and help to influence turnaround times for enquiries or mediate if needed any changes. It is your conveyancers (solicitors) role to raise, answer or challenge any parts of the purchasing contract should you wish to do so. We are sorry that you feel displeased and dis-satisfied with your purchase, we would like to re-iterate that Aspen Woolf have not mis-led, mis-informed, mis-sold or otherwise, you have simply retracted from the transaction, for your own reasons and it’s not possible for the developer to just refund you because you have simply changed your mind. Kind regards Aspen Woolf
★★★★★ 5/5
TrustpilotFirst time off plan purchase
This was my first time buying a property off plan and it feels like a brave decision! Jake was very thorough and informative without being pushy. He spent as much time as was needed answering questions. He remined in regular contact throughout the process, to exchange developing a good working relationship. I have no doubt that will continue over the next 2 years to completion. An excellent service and here's to building work starting!
Karen · 19 January 2022
Agent replied · 12 June 2024
Dear Karen,Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Jake who had been working hard and will be delighted to receive such positive feedback from you.We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
★★★★★ 5/5
TrustpilotProperty investment as an art
I bought an apartment in Bradford from Aspen Woolf. My contacts Henal Popat and his colleague Anisha Patel were truly excellent. Every step of the process was accompanied by well-prepared documentation and it was all done in the most efficient manner possible. This was especially important since I am a first-time buyer in the UK, residing overseas and unable to travel owing to the pandemic. I can't comment on the apartment itself as it was an 'on-plan' purchase. Will definitely recommend Aspen Woolf to others.
Jan-Wouter · 18 November 2020
Agent replied · 12 June 2024
Dear Jan-Wouter,Thank youever so much for taking the time to leaving us such a wonderful review!The whole team at Aspen Woolf we are very happy that you loved your experience in particular with Henal and Anisha. They will both definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day. Thank you for your kind words once again and we look forward to our continued relationship ahead, congratulations on your purchase once again.Kind regards,Aspen Woolf
★★★★★ 4/5
TrustpilotWonderful experience dealing with Henal & Anisha
What I heard is that people in UK are inactive and low response to deal with, but not Henal. Sufficient information was provided with clear explanation. Henal is a very professional and a reasonable guy to work with. Though completion of the new build flat in Leeds will be made two years later, I have confidence that it will not be a incomplete or delayed project. Upon confirmation of the deal, Anisha gave a big hand to remind me everything on the proceedings. Anyway, many thanks for the great effort contributed by both Henal and Anisha.
Kevin · 6 November 2020
Agent replied · 12 June 2024
Dear KevinThank you for leaving us such a wonderful review!We are thrilled that you loved your experience; Henal and Anisha will definitely be over the moon to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.Best wishesAspen Woolf
★★★★★ 5/5
TrustpilotAlec was alway at the end of the phone…
Alec was alway at the end of the phone to answer any queries, if he didn’t have the information to hand he’d get back to us straight away once he had the answers. Both Alec and Samantha have both been very personable and patient with our purchase.
Terry · 25 April 2024
Agent replied · 12 June 2024
Dear Terry,Thank you for taking the time to leave us a review. We really appreciate your positive comments on your experience with Aspen Woolf, we will pass your kind feedback Alec and Samantha.We look forward to our continued working relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
★★★★★ 5/5
TrustpilotThanks to Sol Khan
Thanks to Sol Khan, I was provided with detailed information and recommendations on the area, building, best options to source. Every question was meticulously answered and really re-assured me that I have made a great investment! Ask me in 10 years time if this was the case, but based on the professionalism of the AW team I am convinced it is!
Mark · 1 June 2023
Agent replied · 12 June 2024
Dear Mark,Thank you ever so much for taking the time to leaving us such a wonderful review!The whole team at Aspen Woolf are very happy that you loved your experience in particular with Sol, he will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.Thank you for your kind words once again and we look forward to our continued relationship ahead!Kind regards,Aspen Woolf
★★★★★ 5/5
TrustpilotGreat help from Henal, Anisha & Charlotte
We originally put a deposit down on 619 Springwell Gardens in March and were very pleased with the way Charlotte and then Anisha dealt with our purchase, but due to COVID we reluctantly decided not to go ahead, Henal then got in touch with me and we had quite a few conversations and emails, and he got us to think again and eventually he gave us confidence in the development, and we decided to purchase 509, we are very excited about our purchase and I do honestly believe that if it was not for Henal we would not have proceeded with the purchase, I must also mention that Anisha has been a great assistance since she took over from Henal
Tony · 23 October 2020
Agent replied · 12 June 2024
Dear TonyThank you for leaving us such a wonderful review!We are thrilled that you loved your experience; Henal, Charlotte and Anisha will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.Many thanks,Aspen Woolf
★★★★★ 5/5
TrustpilotAspen Woolf New Build Purchases
My husband was met with Henal Poppat who was a trustworthy and honourable person. He guided my husband throughout our entire initial purchase. We were fortunate to have been in contact with Henal and then he was kind enough to have told us about another project. This too appeared to have of interest. We signed up for this one also. The interesting aspect was that Henal was not pushing us but guiding us, advising us and assisting throughout. We also registered for the second scheme. My husband and I have been impressed by Aspen Woolf's approach so far that we are interested in further projects and likely to continue our business. We do not like pushy agents and take our time to make informed decisions. We like the personal touch and this is what we have received. Henal has phoned us up despite us living abroad, answered all our questions (even the basic ones) and always come back to us in a timely manner. The follow up is also good from Aisha and she keeps in contact with the customer. Contentious matters have been dealt with in a speedy manner and with ease, they have not shied away.
Robina · 20 September 2020
Agent replied · 12 June 2024
Dear Robina,Thank you for leaving us such a wonderful review!We are thrilled that you loved your experience; Henal will definitely be over the moon to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.Best wishesAspen Woolf
★★★★★ 5/5
TrustpilotExcellent Personal Service
Sol was very attentive and always responded and dealt with my requirements with respect and professionalism. Nothing was too much to deal with. The deal was structured around what suited my requirements and changed frequently but it was always dealt with to accommodate my requirements.Worked late and communicated when it suited my timetable. Often spoke after 8pm.
Ravi · 25 August 2023
Agent replied · 12 June 2024
Dear Ravi,Thank you ever so much for taking the time to leaving us such a wonderful review!The whole team at Aspen Woolf are very happy that you loved your experience in particular with Sol. He will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day. Thank you for your kind words once again and we look forward to our continued relationship ahead. Congratulations on your purchase once again!Kind regards,Aspen Woolf
★★★★★ 5/5
TrustpilotGreat service throughout
Michael has been fantastic throughout the process, he has helped me from start to finish and answered all of my questions and concerns and made everything easy to understand. He was very approachable and always gave his time and efforts to make things run as smooth as possible. Michael’s knowledge and understanding is impeccable and he has really helped me greatly to help me achieve my financial goals through investing with Aspen Woolf. I am very thankful for everything he has done for me during the process and I will definitely be back to invest again in the best future. Thank you,
James · 18 June 2020
Agent replied · 12 June 2024
Dear JamesThank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Michael who had been working hard and will be delighted to receive such positive feedback from you.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship. Please contact us or Michael if you need any more information in the future, we are always here to help.Best wishes,Aspen Woolf
★★★★★ 5/5
TrustpilotMichael - Springwell gardens - Honest and trustworthy
I had been approached by numerous different companies with investments, I found Michael and the team to be extraordinary, I am so happy with my purchase at springwell garden in leeds, I was focusing on Liverpool and we assessed options. Michael arranged for me to meet the developers, social distance of course! and he walked me to the site and went through the plans. the whole process was brilliant and i cant think him enough, I have recommended him to my friends and i look forward to our continued relationship
Hadi · 11 June 2020
Agent replied · 12 June 2024
Dear Mr MuhammadThank you for leaving us such a wonderful review!We are thrilled that you loved your experience; Michael will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.Many thanks,Aspen Woolf
★★★★★ 5/5
TrustpilotHonesty and efficiency are the best policies
It was a pleasure dealing with Michael and the wider AW team. Michael was efficient, responsive and open which I found to be very refreshing. Most importantly Michael did what he said he would do without having to be chased, that was the reason I ultimately decided to buy a second property through AW versus one of their competitors because I knew Michael and by extension AW would deliver where there competitors didn’t.I hope to work with the team again in the future.
James · 4 June 2020
Agent replied · 12 June 2024
Dear James,Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Michael who had been working hard and will be delighted to receive such positive feedback from you.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship. Please contact us or Michael if you need any more information in the future, we are always here to help.Best wishes,Aspen Woolf
★★★★★ 4/5
TrustpilotOverall
Overall, my partner and I had a wonderful experience with Aspen Woolf. The Sales team, especially Henal has been a great help throughout the entire process, always able to answer my queries promptly. The Client Care Team has also been great in supporting us in queries prior to the exchange contract. The only feedback for the client care team would be to maintain the level of service after the contract has been exchanged, as I noticed a delay in response as soon as the contract is exchanged and I had to follow it up on a number of occasions.
Kwok · 27 April 2020
Agent replied · 12 June 2024
Dear AmyCongratulations on your exchange!We are thrilled that you loved your experience; Henal will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.At the same time, thank you for sharing your experience with the client care team post exchange. We want to ensure you that we try our best to assist all clients in a timely manner during the current pandemic. Unfortunately obtaining information from third parties can sometimes take longer than expected, especially during these difficult times that we are all going through. We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
★★★★★ 3/5
TrustpilotExchanged
Exchanged - Finally!!!Varied experience to be honest. So pleased to have exchanged and looking forward to complete. Shaikh was very helpful and pushed through the initial reservation smoothly. However, when we experienced delays due to an issue with the sellers legal team, communication within and external to the team could have been a lot better. Multiple failed exchange promises, no information from the solicitors recommended by Aspen Woolf and a distinct lack of returning calls and emails when asked for information was not helpful at all.
Kirsty · 5 March 2020
Agent replied · 12 June 2024
Dear Kirsty,Congratulations on your exchange!Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Shaikh, he will be delighted to receive such positive feedback from you.In regards to your experience with the solicitors, we are disappointed to hear this, we appreciate the honest feedback and will revert this back to them. We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
★★★★★ 5/5
TrustpilotGreat Service - Charlotte Cook
From the start when my husband and I were looking at a place to invest in, Charlotte Cook (Senior Investment Consultant) provided us with different locations and answered any queries we had. I highly recommend Charlotte as she is knowledgable, professional and gives efficient replies despite the time zone. After putting down our deposit we were transferred to another member and missed Charlotte greatly. We decided to add on a parking space and Charlotte efficiently arranged that with us and ensured that we got our preferred number due to personal reasons.
M.C · 5 March 2020
Agent replied · 12 June 2024
Dear M.CThank you for such a brilliant review.We are glad to hear you have had a great experience with Aspen Woolf. Charlotte will definitely be happy to read what you wrote.We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Warm RegardsAspen Woolf
★★★★★ 5/5
TrustpilotBought a waterfront property in…
Bought a waterfront property in Manchester last year. Just got the keys. They are helping me rent out now. Very friendly team.
Scotty · 26 June 2026
Agent replied · 23 September 2026
Dear Scotty,
Thank you for your feedback. We are pleased to hear you found our team friendly and that we were able to help you purchase your waterfront property in Manchester. We also appreciate the opportunity to assist with renting it out now that you have received the keys.
We look forward to working with you again on future investments.
Kind regards,
The Aspen Woolf Team
★★★★★ 5/5
TrustpilotGreat experience
Another great experience, made the transaction feel straight forward enough and smooth, thanks team.
JF · 19 August 2026
Agent replied · 12 June 2024
Dear Investor,
Thank you for your fantastic review! We are so pleased to hear that our team made the transaction feel straightforward and smooth. We really appreciate your kind words and look forward to helping you again in the future.
Kind regards,
Aspen Woolf
★★★★★ 4/5
TrustpilotExcellent help from Aspen Woolf.
Excellent help from Aspen Woolf.However......There was a lot of frustration for my wife & I regarding the projected Service Charges for the proposed Development, off plan, inLeeds (Springwell Gardens).This took over 3 weeks to resolve. It should not be the role of the Customer to try and get these issues resolved.In this case the (Leeds)Developers should have got their facts & figures sorted out at an earlier stage, and certainly before selling units.Aspen Woolf could also have been more proactive.
Dominic · 17 January 2020
Agent replied · 12 June 2024
Dear Dominic,Thank you for taking the time to leave us a review. We appreciate your feedback, both positive and constructive. Your feedback helps us get better which we take constructively to help us improve our services.We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
★★★★★ 1/5
TrustpilotDon’t touch them with a barge pole
Do not be tempted to invest in student lets via Aspen Woolf. Yes, they have a glossy website, look good and are very friendly and helpful when persuading you to part with your money but please, please do not believe what you are told. We agreed to invested in two sites In 2017, both offering guaranteed rates of return. The first one took longer than we were told to complete and since then we have only ever received the so-called guaranteed rent on time ONCE. I used to chase and chase for updates but now I’ve lost the will. No-one will tell you what is going on. Rent was NEVER paid monthly, moved to quarterly as soon as it started falling behind. As I write we are now THREE quarter’s rent owing and I have despondently chased the managing agents today, having had no correspondence from anyone about the outstanding rent since the Feb quarter payment (made late in two halves) was paid 1 May 2019. I thought this would be a good source of income for retirement but how wrong can you be? Aspen Woolf just point me in the direction of the developer who has used the same excuse twice, that he is waiting for another property to sell in order to fund payments. This doesn’t sound like secure cash flow planning to me, so I have to wonder what due diligence Aspen Woolf did on this developer?On this topic, the developers of the second property we had hoped to buy in Huddersfield went bankrupt earlier this year with our 50% deposit - plenty of investors have lost much more. Turns out the developer had a long history of going bankrupt then reforming as something else leaving all their debts behind. Not only that but what they had built (building isn’t finished by a long way) is substandard, not even meeting fire regulations. So us, along with a considerable number of disillusioned ex-Aspen Woolf clients have formed a legal action group but realistically I think we can kiss goodbye to our money. So - however friendly, helpful and professional Aspen Woolf appear to be, they are selling properties where they appear to have no concerns about the financial stability or viability of the developers. Please learn from my experience and invest elsewhere.
Mrs · 23 December 2019
Agent replied · 12 June 2024
Dear KatherineThank you for taking the time to leave a review. We hoped that you would have contacted us prior to writing this review as we could have worked through the issues below the same way we helped you in the past when you approached us. As you may appreciate like any BLT (Buy to let) property it is the developers responsibility to keep payments on schedule and we as agents can only chase and keep pressuring the developer to deliver what they promised. We contacted the developer to understand the current situation and have been advised that now all of the payments are up to date. If you are still not happy with your purchase, we can also help you to sell it as we want nothing but our client to be happy with their purchase. In regards to your second purchase, from the latest update from the administrators, they are looking to sell the Huddersfield project so there is nothing to suggest that there won’t be a positive outcome for the investors. We understand that this process has caused a great inconvenience and distress to you, it also came as a huge shock to us for the project to into administration days before completion. Every care was taken by Aspen Woolf to ensure that all marketing materials, prices, floor plans, visuals, brochures for the Huddersfield project were correct at the time of issue. We were not aware that the developer potentially had financial difficulties as these financial difficulties did not arise until after your purchase. We are working closely with the administrators, trying to assist as much as we can and we are hopeful that this process will be finalised in favour of our clients.Please feel free to reach out to info@aspenwoolf.co.uk should you wish to arrange a call or meeting on any of the above matters.Kind regardsAspen Woolf
★★★★★ 5/5
TrustpilotExceptional Property Investment Consultant
My property investment consultant, Sol Khan, was exceptional in all respects. He has a strong work ethic and great communication skills. He responded clearly, completely, courteously and competently every step of the way.
Paul · 1 April 2026
Agent replied · 5 June 2026
Dear Paul,
Thank you so much for your thoughtful and generous feedback! We’re delighted to hear that Sol provided such exceptional support throughout your property investment journey. His strong work ethic and commitment to clear, courteous communication are exactly what we strive to deliver to every client.
We truly appreciate you taking the time to share your experience, and we look forward to supporting you again in the future!
Kind regards,
Aspen Woolf
★★★★★ 5/5
TrustpilotFirst Rate Service
I have recently bought 4 flats through Aspen Woolf and found their service to be first rate. My contacts, Stuart Clark and Anisha Patel, were extremely helpful and empathetic to my needs and ensured a smooth pathway from initial enquiry to exchange. Stuart was never pushy but understood my requirements and worked very hard to find the properties that best suited my needs. He also worked very hard to get me the best price.
Richard · 15 July 2021
Agent replied · 12 June 2024
Dear Mr Tams,Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback Stuart and Anisha who had been working hard and will be delighted to receive such positive feedback from you.We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
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