Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptional Property Investment Consultant
My property investment consultant, Sol Khan, was exceptional in all respects. He has a strong work ethic and great communication skills. He responded clearly, completely, courteously and competently every step of the way.
Paul · 1 April 2026
Agent replied · 5 June 2026
Dear Paul,
Thank you so much for your thoughtful and generous feedback! We’re delighted to hear that Sol provided such exceptional support throughout your property investment journey. His strong work ethic and commitment to clear, courteous communication are exactly what we strive to deliver to every client.
We truly appreciate you taking the time to share your experience, and we look forward to supporting you again in the future!
Kind regards,
Aspen Woolf
★★★★★ 5/5
TrustpilotHenal & Anisha
Our dealings with Aspen Woolf have been good during the process of purchasing a property at Springwell Gardens. We initially dealt with Henal Popat who advised us on a strategy to start our property business. Anisha Patel took over the sales process once we had reserved our property and she helped to speed up the process to ensure we exchanged on time.We would be more than willing to do business through Aspen Woolf again and will remain in contact over the coming years.
Richard · 24 October 2019
Agent replied · 12 June 2024
Dear Richard,Thank you for leaving us such a wonderful review!We are thrilled that you loved your experience; Henal and Anisha will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead!Warm regards,Aspen Woolf
★★★★★ 5/5
TrustpilotExcellent service. 10/10
All round, I've had a very positive experience with Aspen Woolf. Henal is EXCELENT, 10/10. He is always available, always polite, always professional and reliable, and most importantly gets things done. It's clear he cares greatly about his clients and the business. It's Henal's awesome attitude which will bring me back as a repeat customer.One piece of advice to future investors- the price of my property turned out to be negotiable and I managed to get more than 5% off the asking price. You should check the same for your prospects.Advice to Aspen Woolf, when I commit to a deal I want to feel like I am getting the best possible price. Upon concluding my current deal, I was left wondering if I would have gotten an even better price had I negotiated harder. If you present investors the minimum price instead for an investment rather than a slightly inflated desired price, it will become more like a transaction and less like a negotiation. That would give investors like me confidence they are always getting the best possible price.
Dominic · 23 October 2019
Agent replied · 12 June 2024
Dear Dominic,Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Henal who had been working hard and will be delighted to receive such positive feedback from you.We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
★★★★★ 5/5
TrustpilotHenal and Anisha- great team and reliable company
My experience with Aspen Woolf has been great. I jumped in on buying a property at the last minute through a recommendation, and the whole process moved very fast. Henal Popat was efficient, professional and his communication skills are excellent. He has a wonderful friendly manner and was able to answer all my questions along the way. Anisha Patel was equally as diligent, and her efficiency allowed the whole procedure to run smoothly. I have already recommended the team to my friends and family. Thank-you!
Luisa · 11 September 2019
Agent replied · 12 June 2024
Dear Luisa,Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Henal and Anisha, who had been working hard and will be delighted to receive such positive feedback from you.We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
★★★★★ 5/5
TrustpilotHenal from first to last provided…
Henal from first to last provided excellent service: this was my first venture into buying property 'off plan' and Henal was reassuring, provided information in a timely manner, and (it seemed to me) had my interests at heart, even at 630 in the morning, when I occasionally had an update. It was good to be able to migrate from email to Whatsapp - and Henal's messages were supportive, informed and professional. Really, I can't imagine being taken through the process of purchase in a better way.
Adrian · 12 August 2019
Agent replied · 12 June 2024
Dear Adrian,Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Henal, who had been working hard and will be delighted to receive such positive feedback from you.Please keep an eye on our Development Progress website to see how well Conditioning House is coming together. We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks, Aspen Woolf
★★★★★ 5/5
TrustpilotHenal/ sales manager @ Aspen
I never heard about this company and learnt about their services through a friend. He proposed putting me through to sales manager. I thought will take few days before someone will contact me. Next day, Henal contacted by phone and kept following up in a professional way to answer all my inquiries. I don't recall waiting for more than 30 min for any answer even if it was 11 pm on Saturday or Sunday. HENAL truly a sales manager who takes a mile ahead to assist his clients. Initially was interested to learn about the project but ended up buying a property and targetting another one in few months, only through Henal.
Jamil · 9 August 2019
Agent replied · 12 June 2024
Dear Jamil,Congratulations on your completion!Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Henal who had been working hard and will be delighted to receive such positive feedback from you.We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks, Aspen Wool
★★★★★ 5/5
TrustpilotAspen Woolf is a great company to work…
Aspen Woolf is a great company to work with. They have a great team who are professional and helpful. Their response to our queries was always fast and really did ease the process of completing all the necessary paperwork for our new home.Anisha was very helpful in responding to all our emails and letting us know whenever we needed help, I really appreciated her efficiency and efforts to ensure everything goes smoothly.Katerina helped a lot with the last phase, getting me in touch with the apartment agency regarding the furnishing packages, she was kind and helpful, and responded to all my queries via email.Henal was amazing from start to finish, he would even respond to us during the weekends, and always told us whenever we needed help that he'll be there, and he helped us get in touch with the right people, so a very special thanks to him, as he is indeed extremely professional and friendly, it was a real pleasure working with him.Thank you Aspen Woolf, a great company because of the great team mentioned above, God bless you all :)
Ahmad · 4 August 2019
Agent replied · 12 June 2024
Dear Ahmad,Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Henal, Katerina and Anisha who had been working hard and will be delighted to receive such positive feedback from you.We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks, Aspen Woolf
★★★★★ 5/5
TrustpilotProfessional and dedicated staff
The constant communication from Luke and members of the Aspen Woolf team, especially Anisha and Georgina, helped to make the transactions of the properties go smoothly and without concern on my part. Very professional service with strong and dedicated personnel. I will be returning to Aspen Woolf for my next property purchases based on the experience I have had with them this time.
Laurence · 5 December 2022
Agent replied · 12 June 2024
Dear Laurence,Thank you for the in depth review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Luke, Georgina and Anisha who had been working hard and will be delighted to receive such positive feedback from you.We look forward to our continued relationship ahead. Please contact any of our golden team if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
★★★★★ 5/5
TrustpilotOutstanding Customer Experience
David made my first venture into property investment a very straightforward and enjoyable experience. He has kept me up to date at every stage of the purchase process and has not made any attempt to pressure me into doing anything that was either not necessarily required or that I was not willing to do. The sale progress handover to Anisha, was seamless and I have continued to be impressed by the level of service and information made available to me.I will not hesitate to contact Aspen Woolf for my next investment, hopefully not too far in the future as the current one looks very promising so far.
Dave · 29 June 2019
Agent replied · 12 June 2024
Dear Dave,Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Anisha, who had been working hard and will be delighted to receive such positive feedback from you.Please keep an eye on our Development Progress website to see how well your development is coming together. We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks, Aspen Woolf
★★★★★ 1/5
TrustpilotUnsolicited adverts from Aspen Woolf's advertising partner
A few months ago I started receiving E-mail adverts for investment properties in places such as Leeds and Liverpool. I had not signed up for these adverts and they appeared to be in breach of the UK Privacy and Electronic Communications (EC Directive) Regulations 2003 section 22 which bans unsolicited adverts via E-mail.After several more arrived I filled in the form on the advertised web page to see who answered. It was a representative from Aspen Woolf who responded, and I verified that the advertised properties were also present on Aspen Woolf's web pages.From then on whenever one of the adverts arrived I sent complaints to both Aspen Woolf's representative and their main E-mail contact address, and also to the advert sender. These were all ignored so I phoned Aspen Woolf to ask for the adverts to stop, but they claimed to have no knowledge of them. The adverts continued and I verified that Aspen Woolf still responded when I filled in the advertised web page form. The adverts only stopped after my original Trustpilot review. Aspen Woolf then explained that the E-mails were coming from their Romanian "advertising partner". No explanation was given for the ignored complaints.My bad review is *not* because Aspen Woolf were sending the adverts as I do believe them when they say the E-mails were sent by their partner company. My complaint is that Aspen Woolf ignored all communication and continued to purchase leads from the partner *after* being informed as to how those leads were obtained. I would not recommend doing business with a company who ignores complaints, and who knowingly uses offshore partners whose adverts appear to be in breach of UK laws.All of the above is both true and provable. Aspen Woolf have complained about my review four times now, forcing rephrasing of different statement each time. I do not believe that their complaints were valid.
Sapient · 18 June 2019
Agent replied · 12 June 2024
Dear Sapient Fridge, It is disappointing to hear of your experience.You are referring to emails received from OverseasPropertyList which is not an Aspen Woolf company.OverseasPropertyList advertise real estate opportunities in the UK, which include some of Aspen Woolf’s projects. As Aspen Woolf did not send the emails, we have provided their contact details to you and we have notified them also of your concerns. Can you please let us know if you have any trouble contacting them?Like all our advertising partners, OverseasPropertyList are a GDPR compliant company. Please contact us on info@aspenwoolf.co.uk should you need anything further. Best regards, Aspen Woolf
★★★★★ 5/5
TrustpilotGreat service provided by Aspen Woolf 10/10. Thank you
Great service provided by Aspen Woolf. Special thanks to Jim who was fabulous at making sure I had all the information to make the right choice. Jim is great at communication and easy to make contact through the wassapp account. Georgina has been great at making sure all the paperwork has been completed. I couldnt of done it without their help. Thank you ever so much.
Sha · 28 July 2022
Agent replied · 12 June 2024
Dear Miss Kaur,Thank you for leaving us such a wonderful review. We are glad that you loved our services, Jim will be pleased to learn of your high praise.We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Best wishesAspen Woolf
★★★★★ 5/5
TrustpilotBest decision I ever made.
I have been looking to invest in property for so long and have I been contacted and also been offered so many opportunities too ,but when one day I was contacted by Henal Popat a senior investment consultant at Aspen Woolf , I made my decision without hesitation. He was brilliant from the beginning till the end. I was fully supported, advised and helped till the deep end. exceptionally Henal was willing to pick up my calls even on bank holidays and weekends, you don't get that kind of service so often. And I can not thank enough Anisha Patel a Sales Progressor at Aspen Woolf and Sam from PLS solicitors for their work and support too.looking forward working again in the future with those amazing team , Aspen Woolf. Thank you so much once again.B.Teklay , London.
Binam · 10 June 2019
Agent replied · 12 June 2024
Dear Binam, Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Anisha and Henal, who had been working hard and will be delighted to receive such positive feedback from you.We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.Please keep an eye on our Development Progress website to see how well your development is coming together. We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks, Aspen Woolf
★★★★★ 5/5
TrustpilotRecently completed on a purchase on the…
Recently completed on a purchase on the Bradford development.The team at Aspen Wolf could not be more helpful from start to finish they were informative patient and very professional. Special mention to Henal who was particularly helpful in keeping me abreast of developments and always ready to answer my many queries. special thanks also to Katerina, the office manager who was able to step in when Henal was off sick for a few days. Great team. I have already recommended them to a few people.
Anthony · 5 June 2019
Agent replied · 12 June 2024
Dear Anthony,Thank you for the review and for leaving such positive comments on your experience with Aspen Woolf. We will pass your kind feedback to Henal and Katerina, they will be delighted to receive such positive feedback from you.We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks, Aspen Woolf
★★★★★ 5/5
TrustpilotGreat service with Aspen Woolf.
Great service with Aspen Woolf.I am glad I went through with them.Henal Popat was very professional and gentle with his client always helped to show various option.Anisha Patel was even more fabulous taken care of client very carefully and smoothly. Both have done absolutely great jobs! I am glad to come cross with great team of Aspen Woolf any hesitation you faced they are here to solve. Knowledgeable, Professional, Polite, Thank you so much.
Mohammed · 2 April 2021
Agent replied · 12 June 2024
Dear Mohammed,Thank you for leaving us such a wonderful review!We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead!Best wishesAspen Woolf
★★★★★ 5/5
TrustpilotDavid Paradis has been exceptional
David Paradis has been exceptional on behalf of Aspen Woolf. David is very knowledgable and proffered expert guidance on which avenue would best suit our goals for buying off plan. Anisha was also very good and helped get the paperwork completed in a timely manner without ever feeling pressured. Early days on the investment but believe we have made the right decision and look forward to this exciting project in Leeds progressing to completion.Best wishes, Chris Hammond
Chris · 7 June 2020
Agent replied · 12 June 2024
Dear Chris,Thank you so much for taking the time to leave us such an amazing review. We will pass your kind feedback to both David and Anisha who had been working hard and will be delighted to receive such positive feedback from you.Once again congratulations on your completed purchase, we look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
★★★★★ 5/5
TrustpilotMax was very informative and great at…
Max was very informative and great at communicating with us through every aspect of the sale. Will definitely be back in touch with Aspen Woolf, and specifically Max should we look at another apartment in Leeds. Thanks for a great service.
Steve · 21 May 2024
Agent replied · 12 June 2024
Dear Steve,We cannot thank you enough for leaving us such a wonderful review. We are glad that you loved our service! Max is over the moon having had read your comments regarding his service, he is very grateful to receive such high praise.Thank you once again on behalf of the Aspen Woolf Team. We genuinely look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help!Best wishes,Aspen Woolf
★★★★★ 5/5
Trustpilotall queries settled with ease
I had queries that never ends & worries to start with but Anisha was always there to make things clearer for me. She was on top of every situation, an efficient lady!I was told that I should be dealing with Katrina from now on and for sure it will be of the same experiences as Katrina has given me a courtesy call already, so all looks good. The bonus is, I could really speak to any of them if I want to. They are so accommodating. I had pleasure speaking to Harj , Anisha & Katrina. Well done Aspen Woolf for having a high calibre staff!!! They definitely deserve "X'mas Bonus".
ABC · 12 November 2018
Agent replied · 12 June 2024
Dear Sir, Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Anisha, who had been working hard and will be delighted to receive such positive feedback from you.We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.Please keep an eye on our Development Progress website to see how well your development is coming together. We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks, Aspen Woolf
★★★★★ 5/5
TrustpilotGareth Jones - Best estate agent i come across
Gareth Jones is one of the best estate agent that I have come across (I have many dealings with different agents in the past). I bought a flat off him in City Centre Liverpool but all the parking spaces sold out. Since then he had tried very hard to find a parking space nearby, keep sending information on the matter. Then luckily a flat with parking space come back onto the market in the same development, and he managed to secure me that 1 and only parking space (without buying the flat that is came back onto the market). It was only due to his continue effort and professionalism that I am now a happy owner of a flat and a on site parking space.
Raymond · 19 September 2018
Agent replied · 12 June 2024
Dear Raymond,Thank you for your kind and positive review, it's always encouraging for us to hear that we are doing it well. We are happy to hear you have enjoyed your experience with us and we will pass your kind words to Gareth.Please keep an eye on our Development Progress website to see how well your development is coming together. We look forward to our continued relationship ahead. Please contact us if you need any more information at any point, we are always provide help and support to you.Many thanks, Aspen Woolf
★★★★★ 2/5
TrustpilotVery disappointed!
I am very disappointed with the outcome of the investment that I purchased through Aspen Woolf. I purchased 2 units at the Kingfisher Court student accomodation in Huddesfield.Mederco is the developer who promised guaranteed rental payments for 5 years at 9% return on investment.The 4th quarter payment that was due on March 30th, 2018 remains unpaid despite multiple reminders by at least 30 investors. All that we have been getting are repeated empty promises and delaying tactics. It is evident that their plan is to reinvest our money to build other projects at zero interest!I will never ever invest in any property developed by Mederco or promoted by Aspen Woolf. I have learnt my lesson the hard way. You don’t have to.
Abu · 3 July 2018
Agent replied · 12 June 2024
Dear Mr Hamour,We will pass on your comments to the respected vendor. We are also extremely disappointed with the delay in payments of the rental income for this development. Please note, Aspen Woolf will do everything in our ability to help you in pressuring the vendor to keep payments on schedule. Please be aware, that like any BTL property, this is vendors responsibility, not the selling agent.Please feel free to get in touch through clientcare@aspenwoolf.co.uk should you need further assistance on this matter.Kind Regards,Client care team.
★★★★★ 1/5
Trustpilotl purchased a Unit in Kingfisher Court
l purchased a Unit in Kingfisher Court, Huddersfield which advertised a guaranteed student rental income for 5 years. This has not been a success. Until very recently I had received payments only up to August 2017. After considerable time and energy, (they are never there when you ring, do not answer the phone and do not ring back) I received another payment which took me up to the end of November - since then nothing. Once Aspen Woolf have sold the Units they pass the responsibility of the rental return on to a third or even fourth party, but the initial interest was obviously via their promise of the guaranteed return. Numerous rumours abound regarding the shortcomings of Kingfisher Court, but nothing is ever clarified. When I rang Huddersfield University itself inquiring about student accommodation they said they did not recommend Kingfisher Court. It is not an experience I would recommend.
Jenny · 12 May 2018
Agent replied · 12 June 2024
Dear Jenny,We are sorry you have had this experience with your purchase of Kingfisher Court. We are working tirelessly behind the scenes to rectify the issue of late payments to you. We have notified the developer in question and have been assured that your rental payments will be completely up to date by the end of May. Thank you for your understanding. Please contact Client Care on clientcare@aspenwoolf.co.uk should you need anything further.Best regards,Aspen Woolf
★★★★★ 4/5
TrustpilotI have been supported and helped by…
I have been supported and helped by Georgina very efficiently. Always follow up and offer help
Elyas · 13 May 2025
Agent replied · 5 June 2026
Dear Elyas.
Thank you for your kind words! We're so pleased to hear that Georgina has been efficient and supportive throughout your experience. Providing attentive, proactive service is something we take great pride in, and it’s wonderful to know Georgina's follow-ups and willingness to help made a positive impression.
We truly appreciate your feedback and look forward to continuing to support you.
Best regards,
The Aspen Woolf Team
★★★★★ 5/5
TrustpilotWhen I first made enquires with a …
When I first made enquires with a couple of property agents, Mason was the first to take the trouble to call me up within hrs. even when I"m from oversea. He was quick, direct & honest to my needs. Thereafter my booking of a unit, Anisha takes over the purchasing process & everything went on very smoothly. They always remain in contact with me never have I felt cast aside after the sales was done, they keep track of the whole process when when I'm dealing with the lawyer to make sure things goes accordingly.Mason & Anisha / Aspen Woolf were very professional in their approach in doing business, These are very important to me as I'm thousands of miles away knowing that if have a question they are easily reachable.With these excellent experience, I would recommend them to freinds / colleagues. I feel that I'm safe & in good hands.. being able to sleep soundly without worries... cheers
Eddie · 19 January 2018
Agent replied · 12 June 2024
Dear Mr Low, Thank you for the review and such kind comments on your purchasing experience with Aspen Woolf! We are delighted as much as you that the whole process went smoothly. We will pass your positive feedback to Anisha and Mason, who has been working hard and will be delighted to receive such positive feedback from you.We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.Please keep an eye on our Development Progress website to see how well Crane Court is coming together. We look forward to our continued relationship ahead. Please contact us if you need any more information, we are always here to help.Many thanks, Aspen Woolf
★★★★★ 5/5
TrustpilotI had an excellent experience with Ellie Woods!
I had an excellent experience with Aspen Woolf. I dealt with Robert (Sales) and Ellie Woods - who were both extremely professional and responsive throughout the whole sales process. This type of service is much valued when you are located in a different country. I found Ellie to be very proactive - always 'one step ahead' and following up with the developer of my property without any prompts from my side. She was always honest with me when I asked questions and I never had the feeling I was just one of many customers. A very personalised service.I very much felt in 'safe hands' with AW and I would recommend them to fellow friends/colleagues. Thank you!
Patrick · 16 November 2017
Agent replied · 12 June 2024
Good morning Patrick, Thank you for your kind review, we really do appreciate your kind words about Robert and Ellie. We’re delighted to hear that Ellie has exceeded expectations and kept ‘one step ahead’ with your purchase. If you weren't aware already, we have a referral programme here at Aspen Woolf and we like to reward our clients. Should you have any friends, family or colleagues that you think would benefit from our services, please feel free to refer them directly to us and we can organise a referral fee for you on any successful purchase.Once again, thank you for your time and review and we look forward to hearing back from you soon. All the best, Aspen Woolf
★★★★★ 5/5
TrustpilotAppreciations to Ellie Woods at Aspen Woolf
Aspen Woolf have been great from the start with the help of purchasing and now helping to sell one of our properties.This property had become a nightmare to sell for us as we live outside the UK and we were trying to get hold of important documents but we were getting the run around from the third party involved, we were really worried as this was causing a delay and we could loose the buyer.But Ellie Woods went above and beyond for us and managed to get hold of these documents and we are Just waiting for the sale to go through now.Many thanks Ellie Woods we appreciate all your help.
Mark · 6 September 2017
Agent replied · 12 June 2024
Good afternoon Mark, Thank you for taking some time to leave us an honest review. Ellie really appreciates your kind words as she's already seen this review. It's really given her a boost to continue doing what she is doing. We're sorry to hear about the hassle involved with your third party regarding the sale of a previous property. Sadly enough this is something we hear all too often, especially when people live abroad. We understand this as a big part of our clients invest from abroad, and do try to help where we can so we're happy to hear Ellie's been able to assist. If you need anything else please don't hesitate to get back in touch. All the best, Aspen Woolf
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