Trusted Agent profile

Aspen Woolf Ltd reviews

4.4

★★★★★ Great

621 reviews across 2 platforms

2 Infirmary Street, Leeds LS1 2JP

Aspen Woolf Ltd's Leeds office at 2 Infirmary Street is rated 4.4 out of 5 across 621 reviews on two platforms, including 11 Google reviews rated 3.5. Checked 9 October 2026.

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3.5 / 5

11

Reviews on Google

This office

Trustpilot logo

610

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Leeds office, from every platform, shown as written. First names only.

5/5

Trustpilot

It is always a delight when you come…

It is always a delight when you come across people who make your work easier for you. Such was my experience when I attempted to find an investment outside of the shores of my home country. The team from Aspen Wolf was a great delight to work with. In fact, they didn’t only please me; they amazed me. Through this experience, I want to acknowledge and commend Ruzel and Gracie, for making my experience with this investment so seamless. Ruzel and Gracie started the process with me from day-one and handheld me throughout the entire process, providing valuable information, feedback, and prompt responses. Thank you for all your support. This is very much appreciated!

Reindolf · 15 April 2026

Agent replied · 5 June 2026

Dear Reindolf, hank you so much for your wonderful review and for sharing your experience with us! We’re truly delighted to hear that your journey investing from overseas felt smooth and well supported from start to finish. Helping clients navigate the UK property market with confidence, especially when investing from abroad, is something we take great pride in, so your feedback means a great deal to the whole team. It’s especially lovely to hear your kind words about Ruzel and Gracie. Providing clear guidance, timely communication, and ongoing support throughout every stage of the process is exactly what they strive for, and they’ll be absolutely thrilled to know their efforts made such a positive difference to your experience. Thank you again for your trust and recognition, it was a pleasure supporting you with your investment, and we very much look forward to working with you again in the future! Kind regards, Aspen Woolf

5/5

Trustpilot

I found Aspen Woolf to be very open and…

I found Aspen Woolf to be very open and transparent. They explain the process very clearly and which property developer they deal with. There is support when you need it and you can go and visit them without ant appointment. Josh and Gracie have been very supportive in my journey to becoming a property investor and to trust the process.

Josephine · 15 June 2026

Agent replied · 23 September 2026

Dear Josephine, Thank you for your thoughtful review and for sharing your experience with Aspen Woolf. We are delighted to hear that you found our team open, transparent, and supportive throughout your investment journey. We believe clear communication and honest guidance are essential, so it's wonderful to know that our approach helped build your confidence and trust in the process. Josh and Gracie will be especially pleased to hear your kind words. We are proud to have been part of your journey into property investment and are grateful for the opportunity to support you along the way. Thank you again for your trust in Aspen Woolf. We look forward to continuing to support you as your property portfolio grows. Best regards, Aspen Woolf

5/5

Trustpilot

Leeds property purchase

My partner and I purchased an offplan property in Leeds with Michael last year. Very smooth process. Michael was on hand to help during the build and also on completion, tenant moved in a couple of weeks after we completed and we are looking forward to working with Michael again on our next one!

Phoebe · 16 June 2026

Agent replied · 23 September 2026

Dear Phoebe, Thank you so much for your kind review. It was a pleasure helping you and your partner secure your off-plan property in Leeds. We're delighted to hear that the process was smooth from reservation through to completion, and that your tenant moved in so quickly after handover. Providing ongoing support throughout the build and completion stages is something we pride ourselves on, so it's great to know that Michael was able to assist every step of the way. Thank you for placing your trust in us, and we look forward to working with you again on your next investment. Kind regards, Aspen Woolf

5/5

Trustpilot

Purchasing a 2 bed at The Mount Leeds off Plan

I bought a 2 bed off plan at The Mount Leeds with Aspen Woolf with Michael. I had been in contact with Michael a few years ago but my property didn’t sell so I never went through. There was a lot of hesitation on my part because of having another off Plan with a different company and not having a great experience. Michael was great and didn’t pressure me. Once the property completed Michael has stayed in contact and given me regular updates. The process with Aspen Woolf and Michael in particular has been positive so far. The build seems to be schedule to complete on time as well.

Louise · 5 September 2025

Agent replied · 24 September 2025

Dear Louise, Thank you for sharing your experience! I’m really glad you were able to reconnect with Michael and felt comfortable moving forward this time around; it means a lot that you trusted Aspen Woolf with your investment. Many thanks, Aspen Woolf

5/5

Trustpilot

Invesment assistance with customer focus

I have used Aspen Woolf for our initial investment a couple of years ago. This year, my parents, who live abroad, wanted to invest in the UK. The sales team (Ruzel) listened to our criteria and provided various options for us to consider. Throughout the selection and decision process, Ruzel was always ready to assist and support us. During the contract finalisation, Hillary also made sure all parties were doing their job on time to avoid any delays in the contract agreement. We have been extremely pleased with our experience. I am sure we will call Ruzel back again when my parents plans to invest in UK again. Thanks

Doga · 18 July 2025

Agent replied · 12 June 2024

Dear Doga, Thank you so much for taking the time to share your positive experience with Aspen Woolf. We're delighted to hear that both your initial investment and your parents' recent journey with us have been smooth and satisfying. It's fantastic to know that Ruzel was able to provide the attentive, knowledgeable support you needed throughout the selection process, and that Hillary ensured everything moved forward efficiently during the progressions stage. We'll be sure to pass along your kind words to them both, they’ll be thrilled to know they made such a great impact. We truly appreciate your continued trust in us, and we look forward to assisting you and your family with future investments in the UK. Please don’t hesitate to reach out whenever you're ready. Warm regards, The Aspen Woolf Team

5/5

Trustpilot

My partners and I have now purchased…

My partners and I have now purchased three properties through Michael. The off-plan purchase and completion process has been smooth every time, and Michael and his team have been brilliant throughout. Highly recommend.

James · 25 June 2026

Agent replied · 23 September 2026

Dear James, Thank you for your continued trust and support. It means a great deal to know that you and your partners have chosen to purchase three properties through Michael and the Aspen Woolf team. We're delighted to hear that the off-plan purchase and completion process has been smooth on each occasion, and that Michael and the team have been able to provide the support and guidance you needed throughout. Thank you for your recommendation. We look forward to working with you again on future investments. Kind regards, The Aspen Woolf Team

5/5

Trustpilot

Good service. Efficient response. Professional level of service.

It was quite impressive that after a simple a phone call from Mr. Josh Brennan, in which I told him what sort of property I was looking for and my conditions, he was able to very soon send me information of a property which matched exactly my requirements (rather than a bunch of properties which might or might not match my requirements and would have to spend time on choosing). My enquiries were quickly answered with information provided. Over the course of various discussions I felt that he had borne in mind my requirements and my conditions and really hoped his clients could have a satisfactory property. Level of service is good. Impressive! If I look for a property again Josh will be the one I'm calling.

Fan · 17 June 2026

Agent replied · 23 September 2026

Dear Fan, Thank you for your wonderful review and for sharing your experience. We're delighted to hear that Josh was able to quickly understand your requirements and match you with a property that met your needs, saving you valuable time. Providing a personalised and responsive service is something we pride ourselves on, and it's fantastic to know that Josh's dedication and attention to your requirements made such a positive impression. Your kind words and continued trust mean a great deal to us. We look forward to assisting you again in the future, and Josh will be more than happy to help when the time comes. Thank you once again for your recommendation! Kind regards, Aspen Woolf

1/5

Trustpilot

Incorrect Information Advertisement

As a buyer, I would like to share my experience with Aspen Woolf. They advertised properties with incorrect information, resulting in a delayed completion of around two years. Although they promoted features such as concierge, gym, and common areas, these were not actually provided, and buyers are responsible for these costs through service charges. Due to the inaccurate information, the value of the properties should be significantly lower. I found this conduct unprofessional and would not recommend working with them, as their promises were not fulfilled after the deposit was paid with no accountability.

WAEL · 28 May 2026

Agent replied · 5 June 2026

Dear Mr Al-Afyouni, Thank you for sharing your feedback. We are sorry to hear that you feel disappointed with your experience. We would, however, like to clarify that this review does not accurately reflect the level of service and communication provided throughout the process. As with many large-scale developments, construction and delivery timelines can evolve, particularly where amenities and communal facilities are completed in later phases of the project. The development is still progressing, and the planned facilities, including the concierge, gym, and communal areas, remain part of the overall delivery plan. Throughout the journey we have consistently provided regular updates on construction progress and have continued to support purchasers through each stage towards completion. The developer is committed to delivering the completed vision for the development, and we as Agents are committed to supporting all buyers professionally and transparently throughout the purchase process. Kind regards, Aspen Woolf

5/5

Trustpilot

Daren

Daren was most helpful and understanding and when I finally informed him we just couldn’t afford to buy the property he quite understood and accepted the fact.

Sian · 18 June 2026

Agent replied · 23 September 2026

Dear Sian, Thank you for your kind words and for taking the time to share your experience. We're pleased to hear that Daren was helpful, understanding, and supportive throughout your property search. We appreciate that circumstances can change, and we're glad that Daren was able to make the process as straightforward and comfortable as possible. Your feedback means a great deal to us, and we hope to have the opportunity to assist you again in the future when the time is right. Wishing you all the very best. Kind regards, Aspen Woolf

5/5

Trustpilot

Outstanding Service. Many thanks

I wanted to sincerely thank Josh Brennan for your exceptional support. Your patience and dedicated customer service made the entire process efficient and professional.

David · 15 June 2026

Agent replied · 12 June 2024

Dear David, Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that Josh Brennan provided exceptional support throughout your journey. Delivering professional, efficient service while ensuring our clients feel supported every step of the way is something we take great pride in, and we are delighted that Josh's patience and dedication made such a positive impact. Your recommendation means a great deal to us, and we will be sure to pass on your wonderful feedback to Josh. It was a pleasure working with you, and we look forward to assisting you again in the future. Best wishes, Aspen Woolf

1/5

Trustpilot

this company are operating a scam

this company operate a high pressure sales technique, which is nothing more than a scam, beware! These sharks who boast of operating out of Dubai (1st Red Flag!) will promise you a spectacular business opportunity, which will have been sold to you at an inflated cost, ultimately a purchase of Negative equity. Once they have convinced you to commit, made a deposit they will pressure you to deposit more of your money with the threat that your money is lost and forfeited , Leeds Great George Street is a perfect example! These rogue traders held off with valuations, until at the 11th hour a number of independent industry surveys indicated that these property's had been marketed at a vastly inflated price, ie 30%! In there own words 'an exceptional project'! Ultimately i was advised by the very Conveyancing team they appointed not to deal with them, as their behaviour was utterly unprofessional and immoral. This is an outrageous case, which has been repeated at Leeds. The issue is now in the hands of my legal representatives, needless to say i expect a full refund.

Pete · 27 November 2024

Agent replied · 22 December 2024

Dear Mr Sullivan, As a company, we take pride in our work, and we have thousands of satisfied clients that have made successful investments and continue to invest through Aspen Woolf. Aspen Woolf has and always will follow the appropriate sales procedures and work in accordance with the law, this is the main reason why we have remained trading for 19 years and our main Office is located in Central London. We go above and beyond our duty of care to provide as much information as possible so buyers can make their own informed decisions without any sales pressure. Great George Street is an exceptional project, built to a high standard and you were lucky to secure a great deal. We appreciate the challenges currently being faced in the mortgage market as a result of increased mortgage rates and risk aversity amongst lenders and surveyors alike. However, these development assessments are always subjective and we do not understand them to be reflective of the true market value of your unit. Mr Sullivan, you signed a Reservation Form and you Exchanged contracts with the guidance of your legal representatives. Aspen Woolf have been more then accommodating, the developer even agreed a special payment plan for you. Only because one Lender valued your unit below the purchase price, doesn’t mean the property has been sold at an inflated cost. There are many Buyers that secured mortgages at the purchase price in this development. Let us know if we can be of any further assistance. Kind regards,Aspen Woolf

5/5

Trustpilot

Recommendations

It’s been my absolute pleasure to recommend Mr Saeid Ansari for his outstanding qualities, help and support.My journey to own a property started with Mr Ansari who has been a great motivator to me. He has demonstrated a high level of professionalism and knowledge in his field. I have had a great experience so far. I would recommend Mr Saeid Ansari and Alpen Woolf team for their efficiency, strong work ethic and excellent communication and problem solving skills in both written and verbal forms.Looking forward to doing more business with you all in the future 😊Many thanks Shola

BOSEDE · 16 October 2024

Agent replied · 22 December 2024

Dear Shola,We cannot thank you enough for leaving us such a wonderful review. We are glad that you loved our service! Saeid is over the moon having had read your comments regarding his service, and is very grateful to receive such high praise.Thank you once again on behalf of the Aspen Woolf Team. We genuinely look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help!Best wishesAspen Woolf

5/5

Trustpilot

They went above and beyond to answer my queries

Saeid was extremely dedicated, professional and meticulous about the detail! It was my first investment property, so I was very nervous at various stages, but he was responsive and patient, providing facts and figures which were very reassuring! Samantha was just great at providing the hand holding I needed! I doubt I will be anywhere near as nervous when it comes to buying my next property but Samantha and Saeid were a great team and worked in tandem to create the reassurance and support I needed! I never felt silly or scared to ask yet another question and they went above and beyond to answer my queries every single time!

Tara · 11 October 2024

Agent replied · 22 December 2024

Dear Tara,Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to the team, they have been working hard and will be delighted to receive such positive feedback from you.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf

5/5

Trustpilot

I had an outstanding experience with…

I had an outstanding experience with Michael Willey as my property agent. He helped me reserve two studio apartments at an excellent price and ensured that all transactions were completed smoothly and efficiently. Michael's professionalism, expertise, and dedication made the entire process stress-free. He was always available to answer my questions and provided valuable insights that helped me make informed decisions. I highly recommend Michael to anyone looking for a top-notch property agent. Thank you, Michael, for your exceptional service!

Jie · 23 July 2024

Agent replied · 23 August 2024

Dear Jie,Thank you for the in depth review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Michael who had been working hard and will be delighted to receive such positive feedback from you.We look forward to our continued relationship ahead. Please contact any of our golden team if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf

5/5

Trustpilot

Personable & Professional

I was fortunate to be contacted by Josh Brennan after enquiring about a specific Aspen Woolf project. He took the time to get to know me, to understand my situation, & most importantly my goals & therefore my requirements. He has always made sure I am aware of emerging opportunities & I have been most impressed by his creativity & strategic thinking.

Ms · 17 June 2026

Agent replied · 23 September 2026

Dear Ms Harris, Thank you for taking the time to share your experience. We are delighted to hear that Josh took the time to understand your circumstances, investment goals, and requirements from the outset. We believe that every client deserves a tailored approach, and it's fantastic to know that Josh's dedication, creativity, and strategic thinking have made a positive impression. Keeping our clients informed of suitable opportunities and helping them make well-informed decisions is at the heart of what we do, so your feedback is greatly appreciated. Thank you again for your kind words, and we look forward to continuing to support you in achieving your property investment goals. Kind regards, Aspen Woolf

5/5

Trustpilot

I wholly recommend Aspen & Woolf for advice and property investment. don’t often write reviews unless the…

I don’t often write reviews unless the service received is exceptional. I was extremely nervous about purchasing a property as a first time investor and I almost didn’t go through with it on a number of occasions. But Luke from Aspen and Woolf gave me the confidence to do so. Helped me feel comfortable with the fact that sometimes you have to take a little risk to accumulate and grow. He reassured me every step of the way and was always on call if I needed anything answered or just needed some more reassurance. The team navigated me through the complexity of exchanging contracts when you are over seas. And prompted me for dates and deadlines. I am looking forward to the finished apartment in September and feel confident I have a great unit and more so a great investment. Thank you Luke for all your help and support! Look forward to showing you the end product when the time comes. 🥂🍾

Saarah · 15 April 2024

Agent replied · 12 June 2024

Dear Saarah,Thank you ever so much for taking the time to leaving us such a wonderful review!The whole team at Aspen Woolf are very happy that you loved your experience in particular with Luke, he will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.Thank you for your kind words once again and we look forward to our continued relationship ahead!Kind regards,Aspen Woolf

5/5

Trustpilot

My experience with Aspen Woolf has been…

My experience with Aspen Woolf has been a very positive one, helped by the very personable help of Ruzel Uddin. Ruzel has been exceptional in his articulation of the various property investment opportunities and the benefits they bring both as an investor and a home owner. Aspen Woolf come highly recommended.

Olu · 6 June 2025

Agent replied · 5 June 2026

Dear Olu, Thank you so much for your kind words and for taking the time to share your experience with Aspen Woolf. We're delighted to hear that your journey with us has been a positive one. It's especially wonderful to know that Ruzel made such a strong impression. We’re proud to have him on our team, his dedication to clearly communicating investment opportunities and providing tailored support is something we truly value. Thank you again for your positive review and we look forward to continuing to support you in your property investment journey. Kind regards, Aspen Woolf

5/5

Trustpilot

Excellent experience with Micheal…

Excellent experience with Micheal Scottow and team. Micheal was able to give me the confidence to buy my first buy to let property. He knows his stuff and was always able to take calls day, night and weekends.

Gemma · 6 October 2025

Agent replied · 25 December 2025

Dear Gemma, Thank you so much for your kind words! We’re thrilled to hear that Michael and the team were able to support you confidently through your first buy-to-let property purchase. If you ever need assistance in the future, don’t hesitate to reach out! Many thanks, Aspen Woolf

5/5

Trustpilot

Great service Michael!!

I have been working with Michael from the Aspen Woolf team for the past 4 years, I wanted to leave a review as I have found him to go over and beyond for myself and my clients. I have found him to be honest and trustworthy which is a rarity in the UK market.

Michelle · 25 June 2026

Agent replied · 23 September 2026

Dear Michelle, Thank you for taking the time to leave such a thoughtful review. It's wonderful to hear that Michael has consistently gone above and beyond for both you and your clients. Providing honest, trustworthy, and dedicated service is at the heart of what we strive for at Aspen Woolf, so your feedback means a great deal to us. We look forward to continuing to work with you and supporting your success in the years ahead. Kind regards, The Aspen Woolf Team

5/5

Trustpilot

Excellent customer service

From day one the sales team (particularly Michael) have been very helpful for sharing thorough information about the project and giving us strong support to make the process convenient to handle..

Muge · 3 December 2025

Agent replied · 23 February 2026

Dear Muge, Thank you for your kind words! We’re glad Michael and our team made the process smooth and convenient for you. Best regards, Aspen Woolf

5/5

Trustpilot

I recently purchased an apartment at Barrfield, Manchester.

I recently purchased an apartment at Barrfield, Salford, Manchester through Aspen Woolf, and I’d like to give special thanks to Michael Scottow for his outstanding service throughout the process.

Mari · 9 November 2025

Agent replied · 23 February 2026

Dear Maria, Thank you so much for sharing your experience! We’re delighted to hear that Michael, Anisha, and Georgina provided the support and guidance that made your property purchase smooth and enjoyable. Your kind words mean a lot to the team and inspire us to keep delivering the highest level of service. Congratulations on your new apartment, and we look forward to supporting you with your investment journey! Best regards, Aspen Woolf

5/5

Trustpilot

Great Aspen Woolf Experience…

We just recently exchanged on our second investment property with Aspen Woolf.Its always a pleasure dealing with these guys, always professional and exceeding expectations. Big thanks to Georgina from the progressions team, always on hand to help and very efficient. My last special mention is to our consultant Ruzel. He has been assisting me, my family also friends all who are investors for last 3 years now. He makes purchasing properties seamless. I had the pleasure of meeting him recently when he drove to Bracknell to show me and my family around the property we had purchased. Quite the gentleman he is, even drove us back to London. Ruzel is very knowledgeable and has years of experience and I would recommend him highly to anyone seeking investment property in the UK. Thank you again to everyone at Aspen Woolf, hopefully we will be back again.

Kunle · 3 October 2023

Agent replied · 12 June 2024

Dear Kunie,Thank you for the in depth review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Ruzel and Georgina who had been working hard and will be delighted to receive such positive feedback from you.We look forward to our continued relationship ahead. Please contact any of our golden team if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf

5/5

Trustpilot

Ruzel Uddin was quite professional

Ruzel Uddin was quite professional, honest and polite when he approached us regarding Aspen Woolf new development in Leeds. He was quite confident, encouraging and flexible. We started communicating with him regularly over few weeks. He answered all our queries and addressed all our concerns competently which made the whole experience pleasant. We wish him and the company all the best. Kind regards Mrs Bushra Ali

Bushra · 14 June 2024

Agent replied · 23 August 2024

Dear Mrs Ali,Thank you ever so much for taking the time to leaving us such a wonderful review!The whole team at Aspen Woolf are very happy that you loved your experience in particular with Ruzel. He will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.Thank you for your kind words once again and we look forward to our continued relationship ahead!Kind regards,Aspen Woolf

5/5

Trustpilot

We had a very positive experience with…

We had a very positive experience with Aspen Woolf and their team. As overseas buyers, the purchase process naturally came with a few challenges and took several months before everything was finally completed. However, throughout the journey, we felt well supported and reassured by the team.

Valentine · 22 June 2026

Agent replied · 23 September 2026

Dear Valentine, Thank you so much for your thoughtful review and for placing your trust in Aspen Woolf throughout your property purchase journey. We understand that buying property from overseas can present unique challenges, and we are delighted to hear that our team was able to provide the support and reassurance you needed along the way. It’s wonderful to know that Ruzel’s dedication, Matthew’s encouragement, and Georgina’s patience and professionalism helped make the process smoother and gave you confidence right through to completion. Your kind words mean a great deal to all of us, and we are grateful for your recommendation. It has been a pleasure assisting you, and we wish you every success with your new investment. Should you need any support in the future, the Aspen Woolf team will always be here to help. Thank you again for choosing Aspen Woolf. Kind regards, Aspen Woolf

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Read Aspen Woolf Ltd's Google reviews

Questions about Aspen Woolf Ltd

How many reviews does Aspen Woolf Ltd have?

Aspen Woolf Ltd's Leeds office has 621 reviews across two platforms: 11 on Google, 610 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Aspen Woolf Ltd's rating?

Aspen Woolf Ltd is rated 4.4 out of 5 across all 621 reviews, and 3.5 out of 5 on Google from 11 reviews, checked 9 October 2026.

Where is Aspen Woolf Ltd's Leeds office?

Aspen Woolf Ltd, 2 Infirmary Street, Leeds LS1 2JP.

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