The Frost Partnership Langley reviews

★★★★★ 1/5

Trustpilot

No response to emails - out of business?

I can only assume they are out of business. No response after several emails to various aliases including their director of lettings directly. They registered my tenants deposit despite the fact I only wanted them to find the tenant - I complained about this at the time. Now, at the end of the tenancy, they are not responding to a request for information on how to return it. I was going to sell the property through them but if they aren't in business anymore then I'll need to look elsewhere.

DL · 8 October 2024

★★★★★ 5/5

Google

help and Suport from the Miss Alison Perchard was just amazing. She was even in Covid condition ensured I get the key and continuously worked with seller to deal successful. Her support was amazing.

Veeresh · 23 March 2022

★★★★★ 1/5

Facebook

I was disgusting to have been calling the estate agents for days on end & find out it was all a waste of time! There is currently 2 adults and our baby living in a 1 bed private rent property. 1 additional adult will be living with us as soon as we find a 3bed house. I spoke to many people who took my details and explained that if we failed the credit check that we would need a guarantor. We found a reliable guarantor whom owns their own property, has worked all their life & is still working now. On day 5, I was told that I needed to find a "more lenient" estate agent as there would be nothing they could do for us. The reasons were; I am on maternity leave (yet I was in full tome employment and I will be going back to work!) That the additional person isn't 'blood family', although he has been like a brother to my fiancé for 15years! My guarantor doesn't earn £52,000 a year!! Even tho the rent was only £1300 p/m And also, because my partner has debts from his teenage years which he has cleared one, and is currently paying back the rest of them! Disgusted that we have been penalised by an estate agent like this and I will not be recommending you to anyone! I do not claim anything what so ever and we always pay rent and bills!! Yet a reference from our current landlady, to clarify that, wouldn't be sufficent. Personally, this is a 'snobby' establishment & obviously we are too common for you! Disgusted!!

Charlotte · 31 March 2016

★★★★★ 5/5

Google

It took us a whole year to get the property we initially looked at , with all possible delays with my buyer dropping out twice and all through this, Frost ( Alison Perchard) was with us , guiding through the process. Victoria helped us with looking at new properties .. Speaking to the solicitors , making us understand the sale and purchase process .. we had a very good experience with Frost partnership and would recommend the team..

Vinay · 11 August 2022

★★★★★ 4/5

Google

Frost Partnership at Langley was very helpful for us in moving home etc. Handled our queries well and as best as they could. Overall nice and pleasant experience. Alison was very supportive overall.

Savi · 23 March 2022

★★★★★ 5/5

Google

Victoria, Steve, Emily and Alison. What a team. Would definitely recommend!

Jane · 23 November 2025

★★★★★ 5/5

Google

The service provided by Frost Langley has been excellent. As we are new landlords I have had a lot of questions along the way and our lettings negotiator always answered them quickly and efficiently. Thanks to her we also got the asking …

Kelly · 8 October 2019

★★★★★ 5/5

View Agents

Great service and helpful staff

As a landlord I find Frost efficient and easy to deal with. Since joining Frost Sinead has been a welcome addition to the team of people that I deal with on a regular basis. She is always on hand to answer any queries I might have and deals promptly with all my requests. I have trust in Sinead / Frost to answer and rectify queries and problems on my behalf with regard to my tenancies.

Sarah · 19 December 2018

★★★★★ 5/5

Google

Having rented several properties over the last 10 years I have to say The Frost Partnership, particularly Nick and Colin were fantastic and definitely a much better experience than I have had previously. Completely transparent, extremely …

Louisa · 8 October 2020

★★★★★ 5/5

Google

I am so pleased to review Frost Partnership. From the first meeting with Vanessa regarding letting my property, she was very professional and was able to provide me with all the information I required. She was extremely friendly and was able to answer all my questions. Following on from the meeting, we exchanged a number of emails and phone calls, extremely efficient in responding and dealing with any issues. Cannot fault Vanessa, provided me with the best service. Absolute star!

Pam · 9 October 2021

★★★★★ 5/5

Google

I hadn't used the Frost Partnership previously on a sale, or let, of any of our properties - but was encouraged by the fact the the Langley office seemed to be very visible in the area, with for sale boards and good on line marketing/information. Having recently refurbished a two bedroom flat, marketing details were prepared quickly, and accurately and two viable offers were made soon via Steve soon after the listing, and showing the apartment. We progressed with one offer, Alison doing an excellent job through process of keeping both me, and my Solicitor informed of where were were in the process. We completed with limited hassle. I am happy to recommend both the Langley office and (especially) Alison for her proactive two way communication.. Paul

Paul · 9 October 2021

★★★★★ 5/5

Facebook

Frost sold my mums home so quickly and achieved a very good price, they were all so professional, friendly and approachable about all our questions especially Gemma the manager, highly recommended

Sara · 16 November 2021

★★★★★ 5/5

Trustpilot

Wonderful service from Danielle…

Wonderful service from Danielle Sprenger We have been receiving service from Frost partnership for the last 7 years. However since Danielle joined the company our view has completely changed positively, we received very nice & friendly service from Danielle Sprenger She is always hard working, helpful, professional and practical . Before she joined the company, we were mislead by the property management team, who were slow and never taken care of the issues ( even Black mailing that could use anytime the management keys when trying the book time for repair visits etc) but since Danielle has joined the company she has always approved the issues with care and respect the family. We are really grateful for her efforts and positivity throughout what has been a stressful time for us particularly when we decided to vacate the property. I'm also very pleased with the fast and polite communication with Danielle. The Frost partnership should keep her and needs to recognise for her for the hard work who made such a positive impact for the customers. Wonderful service all round from Danielle.

Mumtaz · 16 May 2024

★★★★★ 5/5

Facebook

Great experience finding my new flat. Thanks to Sophie for being so efficient and emailing me with details about the flat that matched what I was looking for. Would highly recommend.

Gill · 28 May 2021

★★★★★ 5/5

Facebook

Helpful and professional helping us patiently every step of the way. Jacqui Cuthbert was so empathetic and understanding of the emotions involved in selling a house. I would highly recommend the service they gave.

Sue · 7 August 2020

★★★★★ 5/5

Google

I'd like to thank the team at Frost partnership agent at langley for being fab letting agents! It isn't often that as a tenant feel genuinely looked after and cared for by your letting agency, but I have always received a speedy response to questions and everyone has been so friendly specially a young lady call Tina . I can highly recommend renting with frost partnership in langley to anyone.

Shivani · 11 August 2022

★★★★★ 5/5

Facebook

Excellent service, made selling very easy - thank you so much Nicola

Deb · 21 February 2025

★★★★★ 5/5

Google

I would like to take this opportunity to say "Big Thank You" to everyone at Frost Parthership in Langley branch for all their outstanding level or service and professionalism selling my property. Despite this lengthy sale , Alison has shown an exceptional effort , honesty and patience , always responded to enquiries promptly and efficiently. She worked tirelessly alleviating the stresses when loosing the first buyer. She is one of the very few that cares , nothing is too much trouble. David found both buyers for me demonstrating excellent negotiating skills and invaluable knowledge of property market. Wishing you all the best x

Maria · 9 October 2020

★★★★★ 5/5

Facebook

Very helpful, pleased with it, I wish thank Alison for all her hard work, apart from all the delays that occurred, I still recommend them.

Nicu · 19 January 2022

★★★★★ 1/5

Google

Bad people part of frost specially mr Nick and mr Colin.they are both big lair. They advised me to give notice my present Lanlord. And keep checking my references till today from 3rd of June. They have no property available. I personally met one property owner .he said his property not any more available. But both lairs don’t inform us. And keep checking our references under that property. Then when I emailed mr colin(lair). About property. He did not reply properly. When I called referencese company they checking our references another property .which we did not sign. And till today they keep checking our references, but lair Colin email to us on Tuesday. We failed references.and he said your holding deposit loose.now time to take them in the court .they are not deserving any star so far very bad company.some those type of people damage frost reputation. Please fire them straight way. Must be taking them court

Myshaasif · 4 July 2020

★★★★★ 1/5

Google

One of the most unprofessional companies I have ever come across. They made renting a house such a big hurdle and put me into a difficult situation whilst there is a pandemic going on. The reference company (VAN MILDERT) they are associated with is the worst referencing company. They have been been checking my references as if I am not renting a normal house but buying the queens palace or something. Firstly checking my references against a house I have not agreed upon. Calling my employer several times, head office etc. Even after obtaining all the necessary information required to pass my references they were not satisfied. Asked for my contract of employment which I provided them with. However the contract of employment did not meet up their expectations as if I make the contract myself. I thought ok I,ll get a letter from the HR confirming my salary, position etc. Got the letter, sent it through. Still not satisfied. Provided payslips but again they didn’t meet up to their ‘required’ expectations because of my payslip layout. The next thing they asked for is my bank statements to show my pay. Provided them my bank statements but somehow they weren’t ‘enough’. So I provided two reference letters from hr, payslips, contract of employment, bank statements and they also made a call to my employer. However despite all of this my references were not passed as the information was not enough to confirm I am working with my employer. They asked one thing after the other? Why not ask all of it together? At this moment my employer was surprised too. I would be surprised if anyone ever actually passed the references process. Moving on to frost employees. mr nick and mr Colin advised me to give my notice to my current landlord as they assured me my references will be passed. So I went ahead and did that. This had put me into a massive problem as apparently now my income is not enough for the property. I had clearly stated my income from the beginning of this whole process and the company had confirmed this is enough. I don’t understand if my income was not enough why carry on with the referencing checks if you had known this all along? I decided to meet the landlord and discuss this issue. The landlord had told me they had clearly informed frost they are not renting there property anymore, this was done a few days before my reference checks had began! So I was basically getting my references checked for absolutely no reason. If you don’t want any stress I would not recommend this company at any cost. I will now definitely be taking a legal action against this company as well as the referencing company as they have wasted my time, money and effort to gain references for no reason at all. Oh and given me free stress! Horrible company with rude, unprofessional employees. This is a long review to read but if you have come this far just know it wasn’t as long as my reference check procedure.

Maha · 29 June 2020

★★★★★ 5/5

Google

Had a very good experience especially with Jade Nice customer service Thank you ☺️☺️

Rachael · 23 July 2025

★★★★★ 1/5

Google

Frost deserves not even 0 star because of Colin and nick I am homeless they have lied and lied about two properties which were not even on the market took our deposit and continue to check our references for r properties which were not even on the market for rent. Now in this current padamic I am have become homeless, they have also taken our deposit and now not replying to any emails. Such a bad bad experience. Leaving my family and myself I stress and In a critical situation.i will take legal action against them.

Ggg · 25 June 2020

★★★★★ 5/5

Facebook

Luke and Caroline were both very knowledgeable and very helpful in helping us to secure a very popular property! Excellent service! Highly recommend.

Joanna · 28 February 2022