Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI bought my first house in Lancaster through JDG. I am delighted with my house but particularly with the agents! From start to finish the experience couldn't have gone smoother nor friendlier. Having bought a house previously in Oxford I have an idea of comparison. In this case, the personalised touches were special. On the last day, I even received a welcome gift from the team. Professional, efficient and quick. If buying in the north west please consider JDG as your agent because they are the best in the region.
Bihani · 31 December 2023
Agent replied · 27 February 2024
Hello Bihani - I'm so pleased to read you very happy. You have bought a beautiful home, one of Chris's favourites! At JDG we always aim to be friendly, professional and helpful. Your glowing reviews makes proud of our fab team!
★★★★★ 5/5
GoogleExcellent service by every member of staff when either face to face or via telephone. Would definitely recommend and use in future if needed. Special thanks to Louisa who kept up informed every step of the way
Dee · 31 August 2023
Agent replied · 27 February 2024
Hi Dee - thanks for leaving us a such a great review. Louisa keeps everything organised and on track. I always think she has one of the hardest roles but also most rewarding when it comes to completion day! I'll pass your comments on - Michelle x
★★★★★ 4/5
GoogleJDG Estate Agents have been excellent in their services during the sale of my apartment. It still took 7 months to complete but it was particularly helpful to have Louisa as a dedicated contact who was keeping buyer and seller up to date with the sale progression. I think this was key to getting the sale through to completion during a time of lockdown and working from home.
I cannot thank you enough JDG and especially Louisa.
SANDY · 31 December 2022
★★★★★ 5/5
GoogleFaultless service from start to finish. The team kept me updated every step of the way and were on hand for any questions with very fast responses. Louisa, the sales progressor is a credit to the company, nothing is too much. Sale went through without any issues and it’s completely unsurprising they have been voted the best agent in the UK again
M · 9 February 2024
★★★★★ 5/5
GoogleA fabulous house sale experience. The team at JDG are amazing. Everyone has been so helpful and friendly throughout the process. Messages are always passed on and calls are always returned. The property was well marketed, I was kept informed of progress and I achieved the price I expected.
Alison · 6 May 2025
Agent replied · 7 May 2025
Hi Alison, I am so happy that the team were able to help with the selling of your home. Thank you for taking the time to leave such a great review!
★★★★★ 5/5
GoogleI recently bought a property which was sold by JDG. We were stuck in a slow moving chain but I found that Louisa at JDG did far more to keep me up to date and get things moving than my own estate agent did! Thanks Louisa - from Kate and HowardPositiveResponsiveness, Quality
Kate · 9 February 2022
Agent replied · 27 February 2024
Hi Kate - apologies for the late reply. I'm so glad Louisa helped out on things that your own estate agent should have done. I don't think people really know what agents do behind the scenes. You've bought one of my favourite homes. I loved the kitchen layout! happy new home and I hope you have settled well - Michelle x
★★★★★ 5/5
GoogleFantastic from start to finish. Kept us updated at all times and proactively chased up the buyer/legal when needed. Louisa in particular really looked after us and always went above and beyond. Thank to all the team - will work with you again no doubt.
Danny · 14 June 2025
Agent replied · 22 June 2025
Hi Danny, really appreciate the glowing review. It is great to hear that Louisa helped as did the team. All the best in the future.
★★★★★ 5/5
GoogleLouisa and all the team at JDG were amazing from the beginning of my house sale. Always keeping me in the loop with updates and reassuring me they were getting on with the sale. Would highly recommend JDG and specifically Louisa.
David · 17 July 2025
Agent replied · 22 July 2025
Hi David, thanks for taking the time to pop a review on for us. I am really pleased that Louisa and team help get your home sold. All the best in your new home and thank you for the recommendation.
★★★★★ 5/5
GoogleJDG is very helpful, particularly, Louisa Jones and Gary McAnulty maintained close contact with us and kept us updated the progress and responded promptly whenever there is an issue to sort out.
A customer · 12 October 2025
Agent replied · 17 October 2025
Hello! Thank you so much for taking the time to leave Feedback - I am so happy to hear that Luisa and Gary were able to help. I will be sure to pass that on. All the best
★★★★★ 5/5
GoogleThe whole team were great but especially Louisa, very informative keeping me up to date with everything via phone and email. Every step was completed with urgency and no problems. Really quick and easy service, would highly recommended. Thank you all again and hope to do business in the future!
Demi · 30 July 2024
★★★★★ 4/5
Googlebest part of the process was having a facilitator such as Louisa. A progress chaser, an expeditor. I for one, could not be bothered with all that ringing this an that. Good info hub. Although she could do with a translator due to the strong accent. used JDG's before and will again.
The · 19 February 2025
Agent replied · 15 March 2025
Thank you so much for your kind words and review. We hope to work with you again in the future.
★★★★★ 5/5
GoogleLDG estate agents, Lancaster, in my opinion, deserves a glowing review. Their efficiency and professionalism have been truly impressive. Unlike the previous local agents who struggled for two and a half years with only 8 viewings in that time period. LDG estate agents managed to find a buyer within just 5 days of listing the property. It looks very likely indeed that this sale will go through, however, I would be writing this review regardless. Their communication, from literally the moment we walked in the door, to today 5 days after being on the market, has been above and beyond - and not in the pushy “oversell” kind of a way. Very clear, well informed and researched conversations. Night and Day compared to the other agents. I have dealt with many agents over the years in the capacity of selling and buying and being a landlord to even renting at times - LDG come out top of my list. As a customer the thing I appreciate most about my interaction with them is their level of transparency and honesty. This is something sadly lacking in the industry. The level of success that they can clearly market themselves on speaks to their expertise in the field of estate agents. We highly recommend their services to anyone looking to buy or sell property in the area. I wanted to give a shout out to each individual we have had contact with but on reflection a shout out to the whole team from Michelle Gallagher down- you all do an amazing job and what has been a very emotional rollercoaster,for me selling the property in question, you have all without exception made this experience a positive one. Fingers crossed the sale goes through - but as already stated my review stands!
Christine · 9 October 2023
Agent replied · 27 February 2024
Hi Christine
You've made me cry. I'm so glad you decided to switch to us. It's a great-value apartment. The main thing was about having a plan and so far so good! Your buyer seems lovely to which is always a good sign. Fingers crossed we can get it to completion quickly for both you and your buyer! Thanks for the review x x
★★★★★ 4/5
GoogleThe sale was quick at a price close to the asking price. Communication through Louisa made everything easy. Unfortunately, neither Louisa nor myself were informed that at the first viewing by the purchasers, they had indicated that they did not want the furniture. This lead to considerable delays and extra cost for me
Gordon · 25 May 2024
★★★★★ 5/5
GoogleHaving bought and sold with JDG the experience has always been fantastic. Buying was smooth, and selling, despite impossible to get hold of solicitors, Louisa (sales progression) would give me weekly updates and do all the chasing for us.
You do pay more than some other estate agents, but they got me an offer over the asking price, 13 viewings on the first day and made sense of a testing chain when selling.
Joshua · 31 December 2022
★★★★★ 5/5
GoogleHighly professional, went beyond expectations, can’t recommend them highly enough, always there at the end of a phone call
Carol · 17 January 2026
Agent replied · 28 January 2026
Hi Carol, thank you so much for your lovely words. I am pleased to hear that the team were always there to help! All the best
★★★★★ 4/5
GoogleWe have used JDG for several of our house sales and always been excellent. Good team who always look after their clients.
Ian · 20 December 2025
Agent replied · 17 January 2026
Hi Ian, thanks so much for your kind words and for taking the time to leave a review!
★★★★★ 5/5
GoogleRecently bought a house through JDG. Am so happy with my new home as it is wonderful and so peaceful. Pleased at how all the process went. All their staff are very well trained in giving excellent customer service and this shines through. Would recommend them to anyone. Thanks again to all the team in Lancaster.PositiveResponsiveness, Quality, Professionalism
Mandy · 31 October 2024
Agent replied · 25 June 2024
Hi Mandy - I'm so glad it's everything you hoped for. Thank you for kind words, it feels like ages since we sold your city centre home and you bought your river view home, and now it's a sea view! I'll pass on your kind words to the team
~ Michelle x
★★★★★ 5/5
GoogleMichelle and the team made a difficult time after losing our mum, bearable! House sold 3 days after posting it, and about 4 weeks later the new owners took over the keys yesterday. Hopefully to inject new life and love into our parents home of 31 years.
Thank you so much all concerned.
Jane Mealor x
Jane · 28 February 2020
Agent replied · 27 February 2024
Hi Jane - thank you ever so much for the kind words and taking the time to post. Apologies for my late reply. The couple that bought your Mums home absolutely love it. I see them often around town. They are so happy! It's gone to good people :)
★★★★★ 5/5
GoogleFaultless service from start to finish. The team kept me updated every step of the way and were on hand for any questions with very fast responses. Louisa, the sales progressor is a credit to the company, nothing is too much. Sale went through without any issues and it’s completely unsurprising they have been voted the best agent in the UK again
Matthew · 9 October 2023
★★★★★ 5/5
GoogleAgents were helpful and friendly when viewing properties and were patient when we wanted to arrange further viewings of the property we wanted to buy. During the buying process, staff kept regular communication and facilitated questions back and forth with the sellers, which was helpful. Overall a great service. Would recommend.
Matt · 1 February 2025
Agent replied · 13 February 2025
Hi Matt
Thanks for the review and kind words. Helpful and friendly and patient all great words!
We hope you have settled well and if you need anything, just let us know!
★★★★★ 5/5
Google5 ***** SERVICE from beginning to end.
Thank you very much to Michelle and the team for the seamless sale of mum's home. Nothing was too much trouble. I would certainly recommend JDG to anyone selling their home in Lancaster. *****PositiveResponsiveness, Quality, Professionalism, Value
Trudy · 2 June 2022
Agent replied · 1 June 2024
Hi Trudy. Thank you so much for your kind words. I'm just glad we were able to help move Mum with minimum hassle to her. And thank you also for trusting us as your agent!
★★★★★ 5/5
GoogleThank you ever so much for the help in selling Dad's home. The handyman you recommended were also superb. I don't know what I would have done without them.
Dad is now settled in his new home and even as a view of the sea. I'll recommend you - in fact I already have done!
Victoria · 28 February 2020
Agent replied · 27 February 2024
Thanks Vicky. Your Dad was superb to deal with :)
★★★★★ 5/5
GoogleOn behalf of the family, I would like to say thank for your support during the sale process to Louisa Jones
Louisa has been a pleasure to deal with you. She is always positive, enthusiastic, client focussed and approachable.
I should also recognise the efforts and behaviours of the wider team. Well done all and a big thank you for making this easy.
Paul · 10 August 2023
★★★★★ 1/5
GoogleThey are scammers. Beware of this company. They rented me a house with no hot water. It took them over a month to fix. Then, when I complained about the multiple disrepairs, these cretins had me evicted. On top of that, they had the audacity to claim my full deposit. Horrible and racist staff. If you're a foreigner, they will treat you with disrespect. Avoid at all costs.
Carlos · 14 April 2024
Agent replied · 17 April 2024
Hello Carlos
I wanted to reply to you personally about your review and the explain the deposit situation. We do not keep your deposit, rather it is used to return the property to a conditionclose to that when you moved in and is used to pay for cleaning , repairs and redecoration and only once it is assessed by an independent body. I see you have agreed to pay for the damaged wardrobe and amounts towards the cleaning and decoration, so thank you for that.
The main reason I wanted to reply was to your comment on us being horrible and racist which we certainly are not. I would like to have a discussion with you about these comments and if you can substaniate this with evidence I will take action myself against any individual member of my staff and I will personally call in the police as racism is unacceptable in any circumstances. Please contact me at my office and we can chat through any and all issues you have had with your property manager and I will take action where required.
John Gallagher
Managing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
