Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThey are scammers. Beware of this company. They rented me a house with no hot water. It took them over a month to fix. Then, when I complained about the multiple disrepairs, these cretins had me evicted. On top of that, they had the audacity to claim my full deposit. Horrible and racist staff. If you're a foreigner, they will treat you with disrespect. Avoid at all costs.
Carlos · 14 April 2024
Agent replied · 17 April 2024
Hello Carlos
I wanted to reply to you personally about your review and the explain the deposit situation. We do not keep your deposit, rather it is used to return the property to a conditionclose to that when you moved in and is used to pay for cleaning , repairs and redecoration and only once it is assessed by an independent body. I see you have agreed to pay for the damaged wardrobe and amounts towards the cleaning and decoration, so thank you for that.
The main reason I wanted to reply was to your comment on us being horrible and racist which we certainly are not. I would like to have a discussion with you about these comments and if you can substaniate this with evidence I will take action myself against any individual member of my staff and I will personally call in the police as racism is unacceptable in any circumstances. Please contact me at my office and we can chat through any and all issues you have had with your property manager and I will take action where required.
John Gallagher
Managing Director
★★★★★ 5/5
GoogleThe experience with JDG has been exceptional throughout. Every member of the team we had contact with was professional and demonstrated a real passion for what they do. We were making a big move to an island in Scotland and again they showed understanding of that challenge and could not have been more helpful. The house was well represented both visually and by the written words and JDG used their extensive network to ensure likely buyers would view the property. Our valuation was excellent and we were offered the asking price with just 10 days of going on the market. I could not recommend them more.
Keith · 11 July 2023
Agent replied · 27 February 2024
Hi Keith - Hows life in Scotland? Thank you so much for your kind words. I remember when Chris came back to the office gushing about your home and when david showed the team the photos. It was a credit to you both. You made our job easier! Thank you for the kinds words x x x
★★★★★ 5/5
GoogleI bought a property from JDG recently. They were very good in sorting out everything and chasing other parties in the deal into getting a move on. Especially Louisa was very helpful throughout the process for myself as the buyer. Thanks to all at JDG!
Tharindu · 16 August 2024
★★★★★ 5/5
GoogleI cannot fault the estate agent. Louise was incredibly friendly and helpful from start to finish. She emailed me updates and supported me when there were miscommunications with the solicitors. There was no requirement for phone calls and all communication after the initial offer was through email - I am autistic, so this is what made the process possible for me. All in all a very positive experience.
Robin · 8 March 2023
★★★★★ 5/5
GoogleGreat service from jdg for the sale of my mother's house. Recommended. Special Thanks To louisa.
Ian · 21 January 2026
Agent replied · 28 January 2026
Hi Ian, really appreciate your review and kind words, I will make sure we pass it over to Louisa. Thank you for trusting us with such an important sale.
★★★★★ 5/5
GoogleWe dealt mostly with Louisa who was friendly, helpful and very efficient. She was very good at keeping us posted about any issues or developments relating to our property sale and put us in touch with excellent tradesmen for work that needed doing. Would definitely recommend JDG.
Jacqueline · 19 February 2025
Agent replied · 15 March 2025
Hi Jacqueline, thank you so much for the review and recommendation. It was a pleasure to help sell your property in Fairfield. I am glad Louisa was able to help and keep you updated and that we could help with tradesmen, we work with some excellent local contractors who do great work. All the best
★★★★★ 5/5
GoogleFrom the moment Chris came to value the house I knew we were in professional hands.
Guiding us through the stressful process and listening patiently to our concerns. The best thing about the whole process was JDG
Louisa was brilliant calm and collected at all times.
No wonder that they win so many awards
Melanie · 31 December 2023
★★★★★ 5/5
GoogleThis is the third time JDG has helped sell my home and they've always been brilliant. They take excellent pictures and the staff are always super helpful. Especially, Louisa, who keeps the sale progressing wonderfully.
Ruth · 24 June 2025
Agent replied · 25 June 2025
Hi Ruth, thank you for giving us such a lovely review and coming to work with us again and trusting us to sell your home. All the best in your home.
★★★★★ 5/5
GoogleWe were really pleased with the JDG Estate Agents team who recently helped us conclude the sale of a property in Lancaster. Special thanks to Louisa Jones who kept us fully informed during the sale process. What Estate Agents should be like ....but in our experience most are not.
Mike · 9 April 2024
★★★★★ 5/5
GoogleBought our first house through JDG and had great stress free experience. John was fantastic at keeping us updated and offering advice, we were in our new home in no time! Will definitely recommend and use again should we decide to move.
Paul · 27 February 2022
Agent replied · 27 February 2024
Thanks for the great review Paul - I'll pass it on to the team. Hope you are all enjoying your new home.
★★★★★ 5/5
GoogleExcellent service throughout Thankyou so much great communication from the start and brilliant advice ,
Many thanks Louisa you were wonderful ! ( Congratulations on your forthcoming wedding too )
Bob & Sue
Robert · 27 February 2023
Agent replied · 27 February 2024
Hi Bob and Sue
It's been a pleasure looking after your sale and for such happy reasons too. I throughly enjoyed meeting you both (Bob again and Sue for the first time).
If you ever decide to move from Sue's, you know where we are!!
Take care
Michelle x
★★★★★ 5/5
GoogleA fantastic experience from first viewing to completion. Louisa was particularly helpful throughout the sale process. I would always use JDG estate agents in the future and highly recommend the firm to anyone.
Henry · 27 February 2023
Agent replied · 27 February 2024
Hi Henry - thanks for your kind words. I know your purchase wasn't a straight forward given the nature of the home you bought, but what a property! I can honestly say I think your home has the best hallway I have ever seen in a residential home! Enjoy - I'll pass your kind comments onto Louisa :)
★★★★★ 5/5
GoogleAs a landlord I've sold a few properties with JDG, I've had flawless service all three times and wouldn't hesitate to recommend them.
Stuart · 23 October 2025
Agent replied · 24 October 2025
Hi Stuart, thank you so much for taking the time to leave a review. I am really pleased that the team have helped with your sales.
★★★★★ 5/5
GoogleI cannot speak too highly about the service provided by JDG in handling the recent house sale - even though I was 250 miles away from Lancaster!
From my first meeting with John - through all the phone calls from many members of staff (all of whom were very efficient and friendly and I don't want to give names in case I miss some one out!) - to the successful sale, it all went well. Well done all of you - it was a pleasure dealing with you all at what was a difficult time.
Jim · 8 March 2023
Agent replied · 27 February 2024
Hi Jim - Thanks for choosing JDG to your property. It's not often we send John out on valuation appointments anymore!! We are very lucky here to have a great team that works as one so I'll pass your kind comments on to all!
★★★★★ 5/5
GoogleI was kept abreast of how things were throughout. Staff friendly and approachable
Linda · 17 January 2026
Agent replied · 28 January 2026
Hi Linda, thanks for taking the time to leave us a 5 star review. Our aim is to keep everyone up to date so I am glad the team helped with that. Thanks again.
★★★★★ 5/5
GoogleLouisa at JDG was very helpful when I was purchasing my house.
She kept me up to date with what was happening and went over and above assisting me in keeping in step with all the documents you have to view and all the things you have to tick off your to do list.
Della · 2 October 2024
Agent replied · 29 October 2024
Hi Della
Happy New Home. Thanks for your kind words about Louisa. We hope you'll be very happy in your new home. It's a great house and I love the views from the rear garden.
We hope you will bve very happy
Best wishes
Michelle and the team
★★★★★ 5/5
GoogleJDG were extremely professional and really super supportive in all the steps of our purchase process.
Raffaella · 20 December 2025
Agent replied · 17 January 2026
Hello Raffaella, thanks for your positive words, I am so please the team were there to support you with your purchase. I hope all goes well with your new home!
★★★★★ 1/5
GoogleThese guys have an abysmal policy that you must view the property before you can purchase. Great if you live in the area, not so great if you don’t and have to spend hundreds of pounds travelling to view every property. There’s also a good chance they will sell the property before you get chance to see it after you have made travel arrangements, in my case causing the loss of several hundreds of pounds in bookings to travel and in accommodation. This is after I made a cash offer on one of their properties which they refused to accept. Effectively they have banned me from being able to buy a house in my hometown because I had the temerity to move away for a few years. I know all the houses and areas in Lancaster, I’d like to buy one for cash, all it needs to do is pass a survey, the rest is cosmetic, what’s your problem?
Mmmm... apparently you legally obliged to put an offer from prospective buyers, I will be following this up....
Paul · 27 February 2023
Agent replied · 27 February 2024
Dear Paul. I'm sorry you feel this way. The owner of the property is aware that you wished to offer without seeing the property. Her preference however was to proceed with a buyer who had viewed and seen the condition of the home first hand hence her decision. There was lots of viewings booked for this home and our client was keen to secure a buyer sooner rather than later. Ultimately we will always follow a sellers wishes. We will have lots of other homes coming up for sale and if you would prefer to book a virtual viewing, please just let the team know.
★★★★★ 5/5
GoogleFrom the start of the journey to the handing over of the keys... (and beyond with random post-completion questions from us !)..... JDG Estate Agents ran the show like a well oiled machine. Whilst I know that there are many important players in the team, Louise in particular, did extremely well in gently cajoling and coordinating clients whenever one or more wandered off the chosen path ! Well done all and thank you very much indeed. We hope to do business with you again in the future.
Glenn · 27 February 2023
Agent replied · 27 February 2024
Hi Glenn - many thanks for your kind words. It really is appreciated. We call ourselves cogs that all need to turn together to get the end result. Louisa is a very important part in that as she looks after what we call the post sale - the bit where a sale has been agreed but now it's getting it through to completion! I'll pass on your kind words ~ Michelle x
★★★★★ 5/5
GoogleJosh and his team are very professional and reputable. The information I received was always transparent and I was kept up-to-date on all aspects of the lettings.
John · 2 July 2023
Agent replied · 27 February 2024
Hi John, thank you for your kind words.
★★★★★ 5/5
GoogleI would use them again
Gareth · 13 March 2026
Agent replied · 13 April 2026
Hi Gareth, thanks so much for the 5 star review. Great to hear you would use us again - you know where we are when you are ready 😁 …
★★★★★ 5/5
GoogleExcellent from start to finish!
Gay · 13 March 2026
Agent replied · 13 April 2026
Hi Gay, thanks so much for taking the time leave us such a lovely review. All the best.
★★★★★ 5/5
GoogleOver many years, I have bought quite a large number of properties in UK and overseas and not just as a personal home. Some are buy-to-let properties for long term tenant, some are property for holiday lets. What I can say is that JDG Estate Agents are well and truly the best agent I have dealt with. They were flexible and accommodating when I wanted to view, excellent on communications and more important, they were willing to go the extra mile when it came to sale progression. I have no hesitation in giving a very high recommendation for their services.
Bill · 31 December 2022
Agent replied · 27 February 2024
Hi Bill - Thank you so much for such a fab review. We are very lucky to have such a fab team that work well together for the common goal of happy clients and great results. I'll let the whole team know :)
★★★★★ 5/5
GoogleAnna was friendly and efficient. Very pleased with the service.
Jack · 24 June 2024
Agent replied · 26 June 2024
Hi Jack, thank-you for your kind words. We wish you all the best in your new home.
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