Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThis was my first time moving out and the help and support I received off Luke Squirrell was phenomenal, consistently kept me updated and made sure I understood everything. Really made this experience and transition safe and exciting, many thanks to him and the team, I’m very grateful 😊PositiveResponsiveness, Professionalism
Jess · 25 August 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that Luke and our Lancaster Team were able to provide helpful advice and support when finding your first home. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleThe whole team at Farrell Heyworth were excellent and helped chasing people and solicitors whenever required and moved things along brilliantly. Debbie went above and beyond and was exceptionally professional, efficient and caring at a very stressful time.
Liz · 23 August 2023
Agent replied · 30 December 2023
Thank you for taking the time to share your positive experience with the Farrell Heyworth team. We're thrilled to hear that our team's dedication and efforts were able to provide you with excellent service throughout the process. It's especially rewarding to know that Debbie stood out for her professionalism, efficiency, and care during what can be a stressful time.
Your feedback is greatly appreciated, and please know that we're always here to assist you with any future needs or questions.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleMyself and my partner recently bought our first home through Farrell Heyworth, we dealt with Debbie and Alisha who were both very helpful and approachable. We would definitely recommend them to anyone and would use them again for any future property purchases.
Joe · 30 April 2023
Agent replied · 29 July 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Debbie and Alisha from our team provided you with excellent service and helped you throughout the purchase of your first home It's great to know that their assistance was especially helpful to you, and we will make sure to pass on your kind words to them. We take pride in providing outstanding service to all our customers, and we're glad to hear that our team at Farrell Heyworth were able to help you. Thank you for choosing us as your estate agents, and we wish you all the best for the future! Best regards, Jeremy Collins - Director
★★★★★ 5/5
GoogleRecently rented a property out through Farrell heyworth and the team In lancaster, dealt with Michael and Rebecca and can not recommend them highly enough, nothing was to much trouble and they kept me updated at all times. I would definitely use them again.
Once again thank you for all your help
Kind regards
AntonioPositiveResponsiveness, Quality, Professionalism
Antonio · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Michael, Rebecca and our Lancaster team were able to help you find your new home.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWe have been working with the Team at Farrell Heyworth since July 2012. As a landlord its essential that the support both personally and legally is there 24/7. Carol Dennison is our liaison and she is so helpful, personable and knowledgeable. Keep up the great service, it’s a pleasure to work with you! Sally HughesPositiveResponsiveness, Quality, Professionalism
Wyreside · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Carol and our Lancaster team are able to provide you with a great service when letting your properties. We know how important speed is to landlords and our lettings team make it their top priority to ensure all matters are dealt with promptly.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleDeborah was wonderful, keeping us in the loop with everything that was happening, in relation to the sale of my late Mum's house .
She responded to any queries quickly and gave advice from her years of experience.
Susan · 12 August 2023
Agent replied · 26 August 2023
Thank you for taking the time to share your positive feedback about your experience with Deborah at Farrell Heyworth. We're pleased to hear that Deborah provided you with wonderful support and communication throughout the sale of your late Mum's house. Our team aims to offer knowledgeable and timely assistance to our clients, and we're glad Deborah was able to provide you with valuable advice based on her experience. If you have any more questions or need further assistance, please feel free to reach out. We appreciate your recommendation and thank you for entrusting us with your property transaction.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleProfessional and friendly service although the process was slow. Angel was helpful
Frank · 18 December 2024
Agent replied · 25 December 2024
Thank you for sharing your experience with us. We’re pleased to hear that you found our service professional and friendly, and that Angel was able to assist you throughout the process. We understand that the process may have felt slow at times, and we appreciate your patience.
If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleDealt with Debbie at Farrell Heyworth as a buyer of a property. I was very happy with the service I received. The communication was good and responsive. The advice and help given really helped with the buying process especially during this time and the disruption that COVID has caused.
I would definitely recommend Farrell Heyworth.PositiveResponsiveness, Professionalism
Tiny · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. It's great to hear that Debbie and the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleExcellent service from Farrell Heyworth, everyone we have dealt with at the Lancaster branch have been professional and extremely accommodating. Our agent Kirsty has been brilliant, can not fault her professionalism and communication. Thank you to everyone at Farrell heyworth Lancaster who have helped us on our journey to find a new home.PositiveResponsiveness, Quality, Professionalism
Ellie · 25 August 2021
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I am so pleased that Kirsty and our Lancaster team were able to help you find your new home in such a professional manner.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleBethan-Louise Dixon Helped me in a very professional and emphatic friendly way and would highly recommend.
David · 16 March 2026
Agent replied · 20 March 2026
Thank you for your kind review.
We’re really pleased to hear that Bethan-Louise supported you in such a professional, empathetic and friendly manner. That combination of understanding and efficiency can make a real difference, and it’s great to know this was your experience.
We appreciate your recommendation and will be sure to pass your feedback on to her.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleGreat service. 5 days from locating a rental property to getting keys. Eric was a diamond with his advice and guidance on locations and local amenities. Michael, Rebecca and Richard in the office for playing their parts too. Overall made the whole process a pleasurable one with regular updates and assistance to complete the necessary paperwork. Cant recommend highly enough.
Nigel · 24 February 2020
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Fantastic Lancaster lettings team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering.
If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleReally helpful and responsive Letting Agents, went the extra mile for me as well. Special thanks to Damien.
Ben · 17 August 2024
Agent replied · 24 August 2024
Thank you for your kind words! We're thrilled to hear that you found our letting agents helpful and responsive. It’s great to know that Damien went the extra mile to assist you. Your feedback is much appreciated and we’re glad we could support you effectively.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleNot all estate agents are made the same. Eric at Farrell Haywood is old school and all the better for it. Very professional but approachable, puts you at ease. You feel like a valued customer immediately something very lacking at other agencies. I couldn’t praise Eric enough. Thank you for your efforts. Need a rental Eric is your man.
Margaret · 24 February 2020
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Eric and our Lancaster lettings team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 1/5
GoogleDo not sell with this Company!!!
This "Family run company" is anything put family run. They got me to sell with them with promises of an eager team who would focus on selling my property and that if it didn't sell and I wanted to take it off the market there would be no fees.
After a year on the market without a single offer I discovered on an occasion that when someone wanted to book a viewing for my property they were also pushed to view another flat Farrell Heyworth were selling in my building a floor up. then when this person said they would rather not on the viewing day they were taken up to view the other flat first before being shown mine anyway. I know this as i asked a friend to go on a viewing to see how they did and this is what they came back with.
But more importantly they lied about the fees. I will say I did sign the contract that has in writing the fee so I was to blame for not fully checking that over but when the valuer came round and while they were trying to convince me to go with Farrell Heyworth they told me there were no fees for leaving, I even asked this at a later date and they confirmed it so I trusted there word which I now regret doing. When I spoke to the office about this I was told the valuer had left the company a few years ago so he could not vouch for this (I put my property in the market 1 year ago so this was already false) And then at a later date got called a liar by the middle manager. After this I just bit the bullet and paid the exiting Fee as they refused to take the property of the market until I did. But when sending me the invoice they upped the price from what was on the contract then told me to pay but luckily this time I had the contract with the amount on it so I was able to get the changed quickly but they were more then happy initially to take the higher amount pressing that I could not take the property off until I did this.
At the end of this all I can say is if you have read this do not go with this company, pick any other estate agents and hopefully you wont have to go through the same experience I did.
Jay · 20 April 2025
★★★★★ 5/5
GoogleThe team at Farrell Heyworth have been incredibly helpful in my search for a property. A special thanks to Debbie, who was really friendly and welcoming. She went above and beyond to find me the perfect place!
C · 3 June 2023
Agent replied · 30 December 2023
Thank you for sharing your positive experience with Farrell Heyworth during your property search. I'm glad to hear that the team, particularly Debbie, has been incredibly helpful and provided a friendly and welcoming service. It's great to know that Debbie went above and beyond to help you find the perfect place. If there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback and recommendation.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleThe team at Farrell Heyworth have been incredibly helpful in my search for a property. A special thanks to Debbie, who was really friendly and welcoming. She went above and beyond to find me the perfect place!
Craig · 30 May 2023
Agent replied · 29 July 2023
Thank you for sharing your positive experience with Farrell Heyworth during your property search. I'm glad to hear that the team, particularly Debbie, has been incredibly helpful and provided a friendly and welcoming service. It's great to know that Debbie went above and beyond to help you find the perfect place. If there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback and recommendation.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleReally impressed with the friendly and efficient service I received, this being my first rental in the UK it was great how smooth its all gone! I Would recommend Ferrall Heyworth in a heartbeat!
Joshy · 19 August 2023
Agent replied · 26 August 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your first rental in the UK went smoothly and that you found our service friendly and efficient. Your recommendation means a lot to us, and we're here to assist you whenever you need any further support. Welcome to your new rental home, and if you have any questions or need assistance in the future, don't hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe are very fortunate to have Angel Temple as our agent all along the way. She has been wonderful, efficient, professional and just excellent. Thank you for all the work.
G · 20 October 2025
Agent replied · 20 March 2026
Thank you for your lovely feedback. We’re delighted to hear that Angel has provided such excellent, efficient and professional service throughout your experience with us. We’ll be sure to share your kind words with her and the team. … More
★★★★★ 5/5
GoogleI am currently in the process of buying a property listed by Farrell Heyworth. As a first time buyer with absolutely no idea what was going on, the team were extremely helpful guiding me through the process whilst also being able to accommodate viewings around my work schedule.
Most of my communication was and still is through Deborah who has been an amazing point of contact through my journey. I always get prompt and friendly responses to my questions, and she has made the process significantly easier.
Christopher · 1 October 2023
Agent replied · 30 December 2023
Thank you for taking the time to share your experience with us. We're thrilled to hear that you've found our team at Farrell Heyworth helpful and accommodating during your property purchase journey. As a first-time buyer, navigating the process can be a bit overwhelming, and we're delighted to have guided you through it.
We greatly appreciate your kind words about Deborah, your main point of contact. Providing prompt and friendly responses to your questions is a fundamental aspect of our commitment to excellent customer service, and we're pleased to hear that she has made the process significantly more straightforward for you.
If you have any more questions or need further assistance as you move forward, please don't hesitate to reach out. We're here to help, and we wish you all the best with your property purchase.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GooglePleasure to deal with Nicole. Kept us notified throughout. Always cheerful and professional. Really appreciated Nicole’s tenacity and professionalism through buying our house . Thank you! Vicky and Mike
Vix · 20 October 2025
Agent replied · 20 March 2026
Thank you for your lovely review. We’re so pleased to hear that your experience buying your home through Farrell Heyworth was such a positive one. Nicole will be delighted to know her professionalism, communication and cheerful approach made the process easier for you both. We really appreciate your kind words and wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleKaty Murray was excellent in the sale of my property. She liaised with the buyers of my property and the solicitors and kept me informed every step of the way. Nothing seemed to be too much trouble. She is an asset to the company.PositiveResponsiveness, Professionalism
Sarah · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Katy and our Lancaster team were able to provide you with a friendly and professional and service during the sale of your property. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWe have recently completed on what was by any standards a very difficult sale. Throughout the process Katy was extremely proactive in her contact with all parties involved to try and bring the transaction to a close. She was tenacious and very professional throughout the process and I wouldn't hesitate to recommend Farrell Heyworth Lancaster branch.
Helen · 24 April 2020
Agent replied
Thank you for taking the time to leave feedback. I am so pleased Katy and our Lancaster team were able to provide you with a professional service during a difficult time. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported..
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleIt’s been more than two months and my family and I still haven’t received what we’ve asked for. We’ve been told different things by different staff and the problem is either: the staff don’t have decent communication with each other or they’re just incompetent at their job. One of the many examples of poor communication on their end was me and my family being told that the staff “was not aware” of the information we relayed to the colleague before her who was responsible for our request and that “she doesn’t work there anymore” so they “can’t communicate anymore”. We’ve paid fees that they’ve asked for yet we have not received anything that we’ve asked for. The names I managed to take note of were: Chrissy (as she called herself) and Hannah (the woman Chrissy mentioned who had apparently stopped working). Every time we've had to go there, the same repetitive process occurred as if it were the first time they’ve seen or heard about us, bear in mind we’ve been seeing them for more than two months because they couldn’t handle one simple request.
Kry · 1 September 2023
Agent replied · 30 December 2023
Thank you for sharing your feedback with us. We apologise for any inconvenience you've experienced during your interactions with our team. However, we're unable to match the name provided in your review to our records, making it challenging for us to investigate and address the specific issues you've raised. We take your concerns seriously and strive to provide excellent service to all our clients.
If you could kindly reach out to our tenancy team directly at tenancy@farrellheyworth.co.uk with more details, we would appreciate the opportunity to better understand your situation and work towards a resolution. Your input is valuable to us, and we want to ensure that your concerns are properly addressed.
Thank you for your understanding.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
GoogleI was headhunted for a role and went through a 4 stage interview, including a 4 hour working interview to receive no communication. I was told I was the only candidate they were interested in, discussed training opportunities and when I could start. 2 weeks later when I heard nothing back HR told me that they didn't know what was happening. I was then ghosted with no feedback whatsoever.
They had no consideration to the time I took out of work or the money I had spent on parking to attend interviews.
A · 25 August 2023
Agent replied · 20 June 2024
Thanks for leaving us a review Ashlea. The team were delighted to meet you and show you what the company is all about.
I'm delighted that our teams gave you such a fantastic impression, every role in the company is crucial to providing our customers with the very best experience.
If you have any more questions we'd be delighted to hear from you and we wish you the very best of luck with your application.
All the best,
Chris Heyworth - Director
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