Farrell Heyworth Lancaster reviews

★★★★★ 1/5

Google

It’s been more than two months and my family and I still haven’t received what we’ve asked for. We’ve been told different things by different staff and the problem is either: the staff don’t have decent communication with each other or they’re just incompetent at their job. One of the many examples of poor communication on their end was me and my family being told that the staff “was not aware” of the information we relayed to the colleague before her who was responsible for our request and that “she doesn’t work there anymore” so they “can’t communicate anymore”. We’ve paid fees that they’ve asked for yet we have not received anything that we’ve asked for. The names I managed to take note of were: Chrissy (as she called herself) and Hannah (the woman Chrissy mentioned who had apparently stopped working). Every time we've had to go there, the same repetitive process occurred as if it were the first time they’ve seen or heard about us, bear in mind we’ve been seeing them for more than two months because they couldn’t handle one simple request.

K · 24 August 2023

★★★★★ 5/5

Google

We are 1st time buyers and were recently assisted with securing a mortgage by mortgage advisor Nick Gregson at Farrell Heyworth. The nerve wracking process was made so much easier to negotiate thanks to Nick's help. He was prompt, professional and reassuring and guided us through every step.PositiveResponsiveness, Quality, Professionalism, Value

Hatty · 21 June 2021

★★★★★ 1/5

Google

It’s been more than two months and my family and I still haven’t received what we’ve asked for. We’ve been told different things by different staff and the problem is either: the staff don’t have decent communication with each other or they’re just incompetent at their job. One of the many examples of poor communication on their end was me and my family being told that the staff “was not aware” of the information we relayed to the colleague before her who was responsible for our request and that “she doesn’t work there anymore” so they “can’t communicate anymore”. We’ve paid fees that they’ve asked for yet we have not received anything that we’ve asked for. The names I managed to take note of were: Chrissy (as she called herself) and Hannah (the woman Chrissy mentioned who had apparently stopped working). Every time we've had to go there, the same repetitive process occurred as if it were the first time they’ve seen or heard about us, bear in mind we’ve been seeing them for more than two months because they couldn’t handle one simple request.

Krysler · 21 August 2023

★★★★★ 5/5

Google

The team have been incredibly helpful with me during my first move / tenancy. They're all kind and take their time to make sure you understand the process and are satisfied with the outcome of things. Luke was especially helpful and patient with me during all my confusion!PositiveResponsiveness, Quality, Professionalism

Brad · 25 August 2021

★★★★★ 5/5

Google

My experience with Debbie has been exemplary, she has been very clear, responsive, friendly and has kept me updated at every stage. Keep up the good work

Jack · 30 November 2023

★★★★★ 5/5

Google

I can't praise enough the diligence and support received by Imogen Ball from the Farrel Heyworth Sir Simon's Arcade office in Lancaster, for managing the rental of my property. She has organised the finding of new tenants, the repairs and cleaning of the property prior to renting it out timely and promptly. I live in a different city and so I could not manage all this by myself. Great job. She certainly deserves five stars!

J · 30 November 2023

★★★★★ 5/5

Google

Scarlett the lettings agent was amazing in helping me secure a rental property. She went above and beyond to make the process straightforward and stress-free. Her friendly and professional approach made a huge difference, and she was always quick to answer any questions I had. Highly recommend the Farrell and Heyworth lettings team!

Arthur · 19 December 2024

★★★★★ 5/5

Google

Rang to enquire about a house for sale and spoke to Debbie who was very helpful and Informative. We didn't proceed with a viewing (long story) but she was lovely about it.

Mark · 29 June 2023

★★★★★ 5/5

Google

A massive thank you to Michael and the rest of the team, they went above and beyond and I can not thank them enough. They found me a first class tenant within 48 hours of putting my property online. I will definitely be using them again.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 21 June 2021

★★★★★ 5/5

Google

Good communication and sustained commitment to sell my property, nothing was too much trouble for Nicole L who was always helpful and friendly

Joanne · 20 November 2025

★★★★★ 5/5

Google

I need to thank Nathan for helping me to rent house for the second time and special thanks to Rebecca who did all the things. I never been disappointed by dealing with Farrell Heyworth . Thanks again Farrell Heyworth Lancaster

Alaaldeen · 2 September 2022

★★★★★ 5/5

Google

I'm one happy customer of Farrell Hayworth and I'm sure that there must be many more. Farell Hayworth empoyees are professional, efficent, helpful and friendly. Their service teams are always happy to help and quick to respond. When your life is busy and you are letting out a property Farrell Hayworth's management team take out the 'ouch' and make life so much easier.

Jacqui · 19 June 2024

★★★★★ 1/5

Google

Buying or selling a house through Farrell Heywroth? Read this first. My experience with Farrell Heyworth has been nothing short of distressing and anxiety-inducing. I strongly advise against trusting their recommendations, as they tend to associate with failing third-party companies and conveniently absolve themselves of any responsibility by blaming these partners. It is unfortunate that the majority of solicitors, conveyancers, and surveyors they work with are untrustworthy and unprofessional. They display a lack of responsiveness, hold onto refundable deposits, and fail to prioritise customer satisfaction. Farrell Heyworth is quick to shift the blame onto the third parties and customers themselves leaving you hanging, often citing small print clauses on their website that are difficult to locate, even for regulatory bodies like the Information Commissioner's Office (ICO). Beware of their third parties, they will contact you claiming to be Farrell Heyworth, which the agency claims has nothing to do with them. What disappoints me the most is Farrell Heyworth's refusal to listen to their customers and their willingness to throw individuals under the bus for trivial amounts as low as £25. It took me over a year to get their attention and for that I had to involve the ICO. This level of disregard for their clients' concerns is alarming and raises questions about their integrity and commitment to customer service. I am more than willing to share my experience and provide evidence in writing from Farrell Heyworth's staff, third parties, Sales Director, and Finance and Operations Director to anyone planning to deal with this agency. It is essential for potential customers to have a complete understanding of the issues I, and many others, have faced. For instance, I encountered significant delays when attempting to move into a property as a chain-free buyer, which took over six months resulting in financial losses and distress to both myself and the seller. I ultimately had to handle the legal work myself and act as an intermediary between Farrell Heyworth and their recommended solicitors. While trying to navigate through a 500-page document provided by the agency and their solicitors, I discovered that the assigned solicitor had gone on holiday without assigning the case to anyone else. Of course Farrell Heyworth 'only acts as a recommender' so you are on your own. This lack of professionalism and coordination was deeply frustrating. Given my experience, I strongly advise prospective clients to look elsewhere and not be fooled by the name of Farrell Heyworth. It is crucial to seek alternative options that prioritise professionalism, responsiveness, and customer satisfaction. My encounter with Farrell Heyworth has left me deeply dissatisfied and distrustful. I sincerely hope that my review serves as a cautionary message to others, prompting them to exercise extreme caution and consider alternative options before engaging with this agency. Please disregard any replies to this review from Farrell Heyworth, I already had several communications with them, not a single apology and never refunded my deposit, so any promises from them to resolve this is nothing but lies.

Mo · 30 May 2023

★★★★★ 5/5

Google

Kaitlyn is helping us a lot on securing the tenancy on our new house. She is very hepful and approachble

Joy · 14 March 2024

★★★★★ 5/5

Google

Thank you so much to Luke, Kirsty, Jay and everyone else at the team who helped me get into my property you have gone above and beyond and to help me. Truly professional team and service, highly reccomend.PositiveResponsiveness, Quality, Professionalism, Value

Jen · 21 June 2022

★★★★★ 5/5

Google

Moving can be very stressful, especially when moving from one end of the country to the other, but Claire and the team made this easy and stress free. They were so friendly and accommodating. I'm hoping I won't ever be moving again, but if I do I will come back to Farrell Heyworth.

Cassie · 29 July 2019

★★★★★ 5/5

Google

Farrell Hayworth Lancaster helped the sale of my property. Excellent communication and professional work. Found a buyer for our beautiful family house in Caton and we completed the sale within 2 months. Highly recommended. Thanks Debbie.PositiveResponsiveness, Quality, Professionalism, Value

Mamie · 21 June 2022

★★★★★ 5/5

Google

Angel at the Lancaster branch was extremely helpful , professional and very friendly, and made my house purchase experience stress free.

Jacqui · 20 October 2025

★★★★★ 2/5

Google

There are a few reasons for this 2 star rating. After signing up for 2 property viewings for renting, we received a call to tell us that one of the house had already been letted. Why would a house that has already been let be available on the website to book viewings? Regardless, we were not told anything to the contrary of viewing the other house. Myself and my partner waited in the pouring rain for half an hour and no one turned up. We tried to ring the office and had to ring several times for an answer, and even then we couldn't get through to the right department and ended up being told to wait for a call back which we never received. This disorganisation and poor customer service is incredibly disappointing when you are desperately searching for somewhere to live. In these dealings, Farrell Hayworth informed us that their website is not reliable and property enquiries should be made directly through emailing or ringing them. So, when we found more properties we were interested in, we emailed them because of our failed attempt at phoning in the past, but did not get a response. Therefore, not only is the Farrell Hayworth website non functional and acknowledged as such by employees, but all forms of communication are continuously lacking. The property viewing system requires genuine reconsideration if they want to do right by customers.

Lucy · 30 December 2022

★★★★★ 5/5

Google

I can't say enough good things about the Farrell Hayworth team. Damien, Imogen and Kelsey are friendly, empathic, and knowledgeable, and worked hard to help me get a fantastic property. My situation was highly unusual and required lots of phone calls and emails to get resolved, but the team were hard at work behind the scenes and were great at keeping me informed. I'm very grateful to them and recommend them without hesitation.

Alison · 28 July 2023

★★★★★ 1/5

Google

Not happy with the service. I'm a tenant and my property has hell load of issues which were reported by me to the maintenance team but was very disappointing and slow service I have experienced ever. Boiler in the property isn't working and no hot water since 20 days. This issue is supposed to be considered as emergency but they are taking forever to resolve it. They make me keep on contacting them asking them again and again for the update but still no result yet. Absolutely helpless as they are not at all being considerate and empathetic about the situation we are in. It's freezing cold outside and we are taking shower with that water since 20 days. Still no response still no assurance given to resolve it. This boiler issue happened earlier as well which took two months for them to resolve. I'm expecting the same time frame probably this time. Hoping if I could get a response atleast with this review.

Shalini · 1 December 2022

★★★★★ 5/5

Google

I was looking for a flat to rent and was messed about by other Estate Agents. I called Farrell Heyworth and spoke to Nathan who helped me get the flat I am staying in now.PositiveResponsiveness, Professionalism

J.A · 21 June 2022

★★★★★ 5/5

Google

I was looking for a flat to rent and was messed about by other Estate Agents. I called Farrell Heyworth and spoke to Nathan who helped me get the flat I am staying in now.

Jennifer · 29 July 2022

★★★★★ 5/5

Google

Brilliant and warm service from all the team. Leah was wonderful from start to finish, was always quick to respond and give updates, and was a real support. Wouldn’t hesitate to use them again.

Emily · 2 September 2022