Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI used Farrell Heyworth for a particularly complicated sale of my house. All the staff were fantastic but I really do have to mention Nicole Lloyd who went above and beyond on many occasions throughout the sale process and made a difficult journey so much easier.
Rachel · 20 October 2025
Agent replied · 20 March 2026
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with Farrell Heyworth, especially with Nicole. We always strive to provide excellent service, and it’s fantastic to know that Nicole was able … More
★★★★★ 5/5
GoogleRented a house with Farrell Heyworth, really good staff - Michael and Claire were patient and showed me 7 houses, polite and knowledgeable about the properties. Richard took care of all my paperwork and answered all of my questions and put my mind at ease in terms of all of the pain points of renting - property management, bills/council tax etc. Would definitely recommend, especially as it's cheaper than other estate agents in Lancaster.
Miguel · 29 July 2019
Agent replied
Dear Miguel,
I'm delighted to hear our lancaster lettings team have provided you with such a fantastic service when finding and helping you to let your new property.
We really do try to go the extra mile for our customers and your kind review is much appreciated.
Wishing you all the best in your new home.
Kind regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleI’ve found Bethan-Louise to be very helpful with the tenancy on my property. She replies to emails very quickly and handles any problems professionally. I have no hesitation in recommending her.
Hazel · 20 February 2026
Agent replied · 20 March 2026
Thank you for your kind review. We’re pleased to hear that you’ve found Bethan-Louise to be so helpful and responsive in managing the tenancy on your property. … More
★★★★★ 5/5
GoogleWe have used the mortgage advice bureau based at Farrell Heyworth twice now. First time 5 years ago to get our first home, and again recently to move on to our next house. Nick has been absolutely fantastic and we would not have managed as well without him. He is worth every penny and more, has the patience of a Saint and taken the stress out of the whole mortgage process. Highly recommend!
Lydia · 29 July 2019
Agent replied
Thank you for taking the time to leave a review and thanks for coming back to us for the next stage in your property journey! I'm delighted to hear that Nick has provided you with such a valuable service.
Wishing you all the best in your new home.
Kind regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleThe lettings team of Scarlett , Beth & Nathan led by manager Imogen Ball at Farrell Heyworth are fantastic.
Their knowledge of the lettings market in Lancaster and surrounding district is impressive.
They found tenants very quickly and did all the viewings.
Their courtesy, friendliness and professionalism stood out. Also the communication skills were excellent.
Thank you very much team - I will definitely use you again.
Kind regards
Steve
Steve · 6 December 2024
Agent replied · 11 December 2024
Thank you so much for your kind words, Steve! We’re delighted to hear that Scarlett, Beth, Nathan, and Imogen were able to provide you with such a positive experience. We take great pride in our team’s knowledge of the local market and their ability to deliver a professional, friendly, and efficient service, so it’s wonderful to know that you felt this throughout the process.
Finding tenants quickly and making the process as smooth as possible is always our goal, and we’re thrilled to hear that we succeeded in doing so for you. Your feedback means a great deal to us, and we look forward to working with you again in the future.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleLola at Farrell Heyworth has been brilliant helping me deal with my rental property. Nothing is to much trouble for her and she's always happy and positive.
Steven · 6 March 2026
Agent replied · 20 March 2026
Thank you for your kind review.
We’re delighted to hear that Lola has been so helpful in supporting you with your rental property. Being approachable, positive and willing to go the extra mile for clients is something we value highly, and it’s great to know Lola has delivered that for you.
We’ll be sure to pass your lovely comments on to her.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleDealt with Imogen, who was very friendly and knowledgeable; she clearly has a passion for her role and the local area, as well as an eye for detail and an excellent memory, all of which demonstrated a professionalism which I appreciated and which gave me comfort every step of the way.
John · 31 March 2023
Agent replied · 29 July 2023
Thank you for taking the time to leave a review. We're delighted to hear that Imogen provided you with such excellent service and that you were pleased with her passion, knowledge and attention to detail. We're glad we could provide you with the comfort you needed throughout the process. Please don't hesitate to get in touch if you need any further assistance in the future.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleFantastic Service from all FH staff, Luke Squirrell was extremely professional and helpful. Only a two day void between tenancies, as a professional landlord this is crucial in this climate. Superb service and communication from start to finish. FH managed service was always good but I've seen a real level change this year and can highly recommend them. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Chris · 25 August 2021
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I am so pleased that Luke and our Lancaster team were able to provide you with a great service when letting your property. We know how important speed and good communication is to landlords and our lettings team make it their top priority to ensure all matters are dealt with promptly.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWe have recently had the pleasure of dealing with Farrell Heyworth whilst finding a new property to rent. The service we received was outstanding and Luke Squirrell went above and beyond to help us get the property we wanted for me and my family. I highly recommend Farrell Heyworth and would definitely use them again in the future. Once again thank you Luke.PositiveProfessionalism
Charlotte · 25 August 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Luke and our Lancaster team have been able to help you find the right home. I'll be sure to pass your kind words on, they will be delighted.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI am so happy with the support from Imogen and Bethany a couple of stars in the lancaster letting team thank you Nadia
Nadia · 17 October 2024
Agent replied · 24 October 2024
Thank you, Nadia, for your kind words! We’re delighted to hear that Imogen and Bethany provided such great support and made your experience a positive one. We’ll be sure to pass along your compliments to them, they are indeed stars!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleFast, friendly and efficient estate agents who helped let out my property within a matter of weeks. Imogen was particularly helpful throughout the process. Would not hesitate to recommend. Thank you.
Chee · 30 May 2024
Agent replied · 20 June 2024
Thank you for your wonderful review. We're delighted to hear that you found our team fast, friendly, and efficient in letting out your property. Imogen takes great pride in her work, and it's fantastic to know she was particularly helpful throughout the process. Your recommendation means a lot to us.
If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleBest letting Agency in Lancaster. A little hard to contact over the phone however if you go in they couldn’t be more helpful. James P specifically was a huge help to us, we really appreciate all his work to help us. Great team, thank you James P, Imogen and Nathan.
Suzie · 30 January 2023
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I am so pleased that James, Imogen, Nathan and our Lancaster Lettings team were able to provide you with a great service when letting your property. I’m sorry to hear you’ve had trouble getting in touch with us on the phone. We are experiencing high demand at the moment. We know how important speed is to landlords and our lettings team are working hard to ensure all matters are dealt with promptly.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleDebbie was superb! She said to me in our first conversation “I’ll tell you how it is” and she did just that right the way through, always happy to speak to you, always happy to help and did absolutely everything that was needed to get our purchase pushed through in the fastest possible time. A credit to the business.PositiveResponsiveness, Quality, Professionalism
Simon · 25 August 2021
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I am delighted to hear that Debbie and our Lancaster team have been able to help you to purchase your new home. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best in your new home.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleNicole Lloyd has provided a fantastic service in our purchase of a property in August this year. She kept us informed,communicated well and was so friendly,attentive and patient with her approach,given that the purchase was for my elderly …
Tracy · 20 October 2025
Agent replied · 20 March 2026
Thank you so much for your kind words. We’re delighted to hear that Nicole provided such a thoughtful and patient service during your recent purchase, it sounds like she went above and beyond to make the process smooth and stress-free for … More
★★★★★ 5/5
GoogleWorking with Robert Bamber at Farrell Heyworth , Lancaster, made letting our property so much easier than may otherwise have been the case. We are not at all good with modern communication/information technology. The time and patience that Robert showed us are both a credit to Farrell Heyworth and himself. Thank you.
John · 3 June 2025
Agent replied · 29 July 2023
Thank you for sharing your experience. We’re so pleased to hear that Robert made the letting process more manageable and supported you every step of the way. His patience and dedication are a real credit to our team, and it’s wonderful to know he was able to make a difference. We truly appreciate your kind words and look forward to assisting you again in the future.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI would like to recommend Farrell & Heyworth in Lancaster with 5 stars due to support in purchase of my property and advices given from Debbie. Purchase was easy to track due to their internal system where you can track the progress and see additional documentation attached to each of the stage. Kind regards, Michal.PositiveProfessionalism
Michal · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Debbie and our Lancaster team were able to help you find your new home and were able to give you the professional advice you needed.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleThe staff are very professional and knowledgeable about the area and the services they offer. Grateful for the regular updates on how our sale/purchase was progressing every step of the way. Suzanne was very approachable and ensured our house sale/purchase ran smoothly by regularly liaising with solicitors and other estate agents in our chain, feeding the information obtained back to us.
thank you
Sharon · 23 February 2021
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start sale and during your search for a new home by Suzanne and our Lancaster team.
It sounds like the team have gone out of their way to make buying your new home and achieving the right results during the sale of your property as easy and successful as possible ad that you have been given the professional guidance you needed.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleDebbie was helping us through thw process of buying a property. She was professional throughout and kept us up to date every step of the way. She was kind courteous and professional at all times. Thank you Debbie x
Shannon · 31 October 2023
Agent replied · 30 December 2023
Thank you for your kind words about Debbie. We're thrilled to hear that she provided professional and courteous assistance throughout your property purchase journey. We'll be sure to pass on your gratitude to her.
If you have any more questions or need further assistance in the future, please don't hesitate to get in touch.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleDealt with Cerys at the lancaster branch she was very helpful all the way through the process and on hand to answer any questions I had she is a credit to her company.
Liam · 7 March 2024
Agent replied · 21 March 2024
Thank you for sharing your positive experience with Cerys in our Lancaster team. We're thrilled to hear that she provided helpful assistance and was readily available to answer your questions throughout the process.
At Farrell Heyworth, we take pride in delivering exceptional customer service, and it's fantastic to hear that Cerys exemplified this commitment. We'll be sure to pass on your kind words to her.
If you have any further questions or need assistance in the future, please feel free to reach out. We're always here to help.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleThank you so much to Debbie and Gemma in helping us get our first home! You have been supportive and attentive particularly as we’ve not done this before. We really appreciate all of your efforts and time. :D
Alex · 31 October 2023
Agent replied · 30 December 2023
Congratulations on getting your first home! We're thrilled to hear that Debbie and Gemma provided you with the support and attention you needed throughout the process. Buying your first home is a significant milestone, and we're honored to have been a part of it.
If you ever require further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy settling into your new home!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleHad the best experience ever.
Scarlett and team, your service is excellent.
I would recommend you over and over.
Anesu · 25 October 2024
Agent replied · 8 November 2024
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had the best experience with Scarlett and the team. Providing excellent service is our top priority, and it’s fantastic to know we achieved that for you. We truly appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI could not recommend Nick Gregson more highly. He is organised and efficient and made things as smooth as possible for us. The information he gave us regarding the documents he needed made it easy to tick things off as we went along. The whole process was painless and quick. He was even on hand to answer questions I had later on, first class service throughout.
Elizabeth · 31 August 2019
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleFarrell heyworth was really helpful in getting my flat to its final stages, ready for me to move in, especially the individual Luke Squirrell who made sure I had everything I needed, called me weekly to let me know how everything’s going. Luke made this process seem very easy and got everything set up for me. Thank you a lot.
Cory · 29 April 2021
Agent replied
Thank you for taking the time to leave feedback. I am delighted to hear that Luke and the Lancaster team were so helpful when helping you to find your new home. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleImogen and the team from Farrell Heyworth were fab. Made the process so quick & easy for me couldn’t fault them one bit. Everything went through smoothly, thanks again Imogen for all your help x
Charlotte · 16 December 2023
Agent replied · 30 December 2023
Thank you for your wonderful feedback! We're delighted to hear that Imogen and the team at Farrell Heyworth made the process quick and easy for you. If you ever need assistance or have any questions in the future, please feel free to reach out. Your satisfaction is our priority.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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