Trusted Agent profile · Lancaster, Lancashire

Farrell Heyworth Lancaster reviews

★★★★★ Excellent

451 reviews across 1 platform

53a Market Street, Lancaster, Lancashire, LA1 1JG

Part of Farrell Heyworth, see every office.

Farrell Heyworth's office in Lancaster, Lancashire, at 53a Market Street, is rated 4.5 out of 5 across 451 reviews on 1 platform, including 451 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards, one of six awards Farrell Heyworth won in 2026.

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4.5 / 5

451

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Farrell Heyworth, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Lancaster office, from every platform, shown as written. First names only.

5/5

Google

Thanks for all your help Debbie, amazing to get a sale in these market conditions.

Work · 1 July 2023

Agent replied · 29 July 2023

Thank you for your kind words and feedback! We're thrilled to hear that you had a positive experience with Debbie during the sale of your property. Our team at Farrell Heyworth is dedicated to providing exceptional service, even in challenging market conditions. We understand the importance of guiding our clients through the process and achieving successful outcomes. We appreciate your trust in us, and we're delighted that we were able to assist you in selling your property. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Congratulations on your successful sale, and we wish you all the best in your future endeavors. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Lovely staff, super efficient and knowledgeable. Second time I've let Halifax offer me a mortgage then popped in to see MAB Advisor Nick who without fail secures a better rate in half the time for the same product.

Topias · 23 September 2019

Agent replied

Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process, whilst arranging them with the very best mortgage deal. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Chris Heyworth - Director

5/5

Google

Very friendly and helpful staff, in particular, Debbie, with whom I had the majority of communications. Many thanks.

Martin · 1 March 2023

Agent replied · 29 July 2023

Thank you for your positive review! We are thrilled to hear that our staff, especially Debbie, provided excellent service and was friendly and helpful throughout your experience. We strive to provide a seamless and enjoyable process for our clients, and it's great to know that we have achieved that for you. Thank you for choosing us and we look forward to assisting you again in the future. Kind regards, Jeremy Collins - Director

5/5

Google

I have been dealing with Luke Squrriell in regards to my application he’s gone absolutely above and beyond to help me with my application and couldn’t recommend him enough, thanks for everything.

Daniel · 15 April 2021

Agent replied

Thank you for taking the time to leave feedback. I am so pleased that Luke and our Lancaster team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

Debbie in the Lancaster office has been very helpful and had all the information ready and up to date when needed. Made my house purchase easy. Very smooth experience.PositiveResponsiveness, Professionalism, Value

Steve · 21 June 2021

Agent replied · 20 June 2024

Thank you for taking the time to leave feedback. I am so pleased that Debbie and our Lancaster team were able to provide you with a friendly and professional and service during the purchase of your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. All the best, Jeremy Collins, Director

5/5

Google

Great service from all at Farrell Heyworth in helping me find a property. Big thanks to luke for getting me all moved in was very quick very helpful and very professional.

Danny · 2 March 2021

Agent replied

Thank you for taking the time to leave feedback. I am so pleased that Luke and our Lancaster team were able to provide you with a great service and on a tight deadline. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

Chloe (and the team) are great at getting in touch with me as landlord and communicating issues at my house from the tenants . When I give instructions they quickly put them into action. Thank you

Grace · 29 July 2019

Agent replied

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when letting your property and we’ll pass your kind words on to the team. We do try to be as responsive as possible to the requirements of our landlords and tenants and it's great to hear this has been the case for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, The Farrell Heyworth Team.

5/5

Google

I had good experience with them and they are really perfect staff and fast service

Nada · 31 March 2023

Agent replied · 29 July 2023

Thank you for your positive feedback! We're glad to hear that you had a good experience with us and found our staff to be perfect and our service fast. We strive to provide the best service possible to all of our clients and we appreciate your recommendation. Jeremy Collins - Director

5/5

Google

James Barnes, super helpful.. A big thank you

Jackoethan · 19 August 2023

Agent replied · 26 August 2023

We're delighted to hear that you had a positive experience with James Barnes. Thank you for your kind words and for choosing Farrell Heyworth. If you have any more questions or need assistance in the future, don't hesitate to get in touch. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

I was very happy with luke squirrel he was very helpful and polite as was farrell heyworth would recommend to anyone thank you for your helpPositiveProfessionalism

Kathleen · 25 August 2021

Agent replied

Thank you for taking the time to leave feedback. I am delighted to hear that Luke and the Lancaster team have been so helpful. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Kind regards, Jeremy Collins, Director

5/5

Google

katie ward highly motivated on the job in hand

Jeff · 15 July 2023

Agent replied · 29 July 2023

We greatly appreciate your feedback about Katie Ward and her high level of motivation. At Farrell Heyworth, we strive to have a team of dedicated professionals who are passionate about their work and committed to providing exceptional service to our clients. It's wonderful to hear that Katie's motivation shines through in her role, as it reflects our commitment to delivering the best possible results for our clients. Thank you for your kind words, and please don't hesitate to reach out if there's anything else we can assist you with. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Everyone is super friendly and very helpful! I’d highly recommend this estate agent if you’re looking to buy or rent a property! :) I del’t with Debbie and she was brilliant!

Heather · 24 April 2020

Agent replied

Thank you for taking the time to leave feedback. I am delighted to hear the Lancaster team were so helpful. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Kind regards, Jeremy Collins, Director

4/5

Google

The letting manager is professional offering very good service and solving any issue you may have.PositiveResponsiveness, Quality, Professionalism

Abdula · 21 June 2022

Agent replied · 20 June 2024

Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued and we are very keen to assist you in finding your next home. Kind regards, Jeremy Collins - Director

5/5

Google

A great service from the team at Farrell Heyworth in Lancaster. Very professional & friendly service - recommended.

Colin · 21 June 2022

Agent replied · 20 June 2024

Thank you for taking the time to leave feedback. I am so pleased that our Lancaster team were able to give you the professional advice you needed. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

Excellent support and service throughout our house search and purchase.

Dom · 31 March 2023

Agent replied · 29 July 2023

Thank you for sharing your positive experience with us. We are thrilled to have been able to provide excellent support and service throughout your house search and purchase. We appreciate your recommendation and hope to continue providing exceptional service in the future. Jeremy Collins - Director

5/5

Google

Couldn't fault Debbie. Always happy to help

Ben · 30 May 2023

Agent replied · 29 July 2023

Thank you for your positive feedback regarding Debbie's service. We greatly appreciate your kind words and are pleased to hear that she was always willing to assist you. Should you have any further questions or require any additional support, please don't hesitate to reach out to our branch team. Best regards, Jeremy Collins Director, Farrell Heyworth

5/5

Google

Excellent, friendly and informative service couldn't fault it. Five stars all the way👍 …

Penny · 2 October 2022

Agent replied · 29 July 2023

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Wishing you all the best. Kind regards, Jeremy Collins, Director

5/5

Google

Very experienced and helpful! If they needed anything from me they didn't wait about. Also any queries I had were answered quickly. Very efficient and would highly recommend.

Daniel · 30 July 2019

Agent replied

Dear Mr Bray, Thank you for taking the time to leave us a review. I’m extremely pleased to hear the Lancaster branch team dealt with an queries quickly and professionally. They are a very skilled and professional team and if you need any further help I know they would be delighted to hear from you. Kind regards, Chris Heyworth - Director

1/5

Google

Absolutely awful service, we have been waiting over three weeks for essential repairs. We have been lied to on several occasions, we were given a completely inaccurate inventory. I am currently and still sleeping on a mattress on the floor. No one takes responsibility and their property manager ignores the phone unless you ring three times.

Ross · 31 August 2020

5/5

Google

Helpful and efficient staff.

Jonathan · 30 May 2023

Agent replied · 29 July 2023

Thank you for your positive feedback! We're delighted to hear that our staff at Farrell Heyworth were helpful and efficient during your experience with us. Providing excellent customer service is our priority, and we're glad that our team delivered on that. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Farrell Heyworth! Best regards, Jeremy Collins Director, Farrell Heyworth

1/5

Google

The old bald guy made a move on me during a viewing. Eric that is his name. Disgraceful stuff.NegativeProfessionalism

Jon · 21 June 2021

Agent replied · 20 June 2024

This is clearly a very serious allegation, and I'm sorry to hear that you feel you have experienced some inappropriate behaviour. Unfortunately we have no person amongst our staff of that name , no complaint has been made to our branch team and so we are struggling to investigate this matter further. We would take an reports of inappropriate behaviour extremely seriously and would be grateful if you could contact the branch team at lancaster@farrellheyworth.co.uk as a matter of urgency. Kind regards, Jeremy Collins - Director

5/5

Google

A great service from the team at Farrell Heyworth in Lancaster. Very professional & friendly service - recommended.

Colin · 29 July 2021

Agent replied · 29 July 2023

Thank you for taking the time to leave feedback. I am so pleased that our Lancaster team were able to give you the professional advice you needed. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

One of the best real estate agents in town. Very helpful and responsible for every detail you may encounter. Mr Coates gives you the best direction you can have to find the house. And Mollie won't let you down in every appointment you may have to get. Also, the referencing was as quick as stated. Highly recommended.

J · 22 May 2019

1/5

Google

We have an ongoing complaint with the agents and are hoping that the ombudsman can resolve it.NegativeResponsiveness, Professionalism

Xan · 21 June 2021

Agent replied · 20 June 2024

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom has been highly valued. I understand you have recently been in conversation with our lettings team about this matter and that we have carried out our duties to yourself and our landlord clients. We have taken all your communications extremely seriously, however we can find no evidence that you were asked to pay any illegal fees. Kind regards, Jeremy Collins - Director

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Questions about Farrell Heyworth Lancaster

How many reviews does Farrell Heyworth Lancaster have?

Farrell Heyworth's Lancaster office has 451 reviews across 1 platform: 451 on Google.

What is Farrell Heyworth Lancaster's rating?

Farrell Heyworth Lancaster is rated 4.5 out of 5 across all 451 reviews, and 4.5 out of 5 on Google from 451 reviews.

Has Farrell Heyworth won any awards?

Yes. In The Trusted Agent 2026 awards: Farrell Heyworth, Lancaster won Gold; Farrell Heyworth, Barrow in Furness won Gold; Farrell Heyworth, Bolton won Gold; Farrell Heyworth, Blackpool won Gold; Farrell Heyworth, St Annes won Trusted Agent; Farrell Heyworth, Thornton Cleveleys won Trusted Agent.

Where is Farrell Heyworth's Lancaster office?

Farrell Heyworth Lancaster, 53a Market Street, Lancaster, Lancashire, LA1 1JG.

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