Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOne of the best real estate agents in town. Very helpful and responsible for every detail you may encounter. Mr Coates gives you the best direction you can have to find the house. And Mollie won't let you down in every appointment you may have to get. Also, the referencing was as quick as stated. Highly recommended.
J · 30 July 2019
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to our branch team. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleKirsty worked hard to understand our circumstances and as a result was able to help us apply solutions that would be achievable for us as landlords without compromising the tenants (who we hope will make our house a home). She was pragmatic and friendly and clearly full of knowledge.PositiveResponsiveness
Peta · 25 August 2021
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when letting your property and we’ll pass your kind words on to the team. We always aim to be as responsive as possible to the requirements of our landlords and tenants and it's great to hear this has been the case for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleDebbie at Farrell Heyworth dealt with the purchase of our property. Her communication skills were excellent advising and keeping us up to date at every stage. Thank you
Gillian · 31 October 2023
Agent replied · 30 December 2023
We're pleased to hear that Debbie at Farrell Heyworth provided you with excellent communication and kept you informed throughout the purchase of your property. If you have any more property needs or questions in the future, please feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleMany thanks to the team at Farrell Heyworth, quick responses to my emails were paramount to ease my nerves as a first time buyer. As a result I did not hesitate in choosing them to work on my behalf as a letting agency. Again my thanks go to Deborah in sales and Michael in lettings.
Michael · 27 October 2019
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that our Lancaster Team were able to provide helpful advice and support during the purchase of your first home. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleI kept in touch with Deborah.
But the whole team was wonderful.
Including the boy who showed us the house we bought (I don't remember his name) very polite.
5 stars deserved !
Mara · 30 May 2023
Agent replied · 29 July 2023
Thank you for your positive feedback about your experience with Farrell Heyworth. We're glad to hear that Deborah and the team were wonderful and that the process went smoothly for you. It's great to know that even the team member who showed you the house was polite and helpful. Thank you for the 5-star rating and we hope to work with you again in the future!
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleVery professional service, quick responses, excellent service.
Mr Luke Squirrell did an amazing job and took really good care of us and helped us in the entire process. Very polite and knowledgeable.
Very good agency that cares for people, highly recommended. Easy to talk to and very helpful.PositiveProfessionalism
Karol · 25 August 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Luke and our Lancaster team were able to provide you with a friendly and professional and service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleLuke and Jay have been amazing from start to finish! Very lovely to talk to and helpful. First time moving house and they let me know what would happen all the way through and made what is meant to be stressful feel easy and simplePositiveResponsiveness, Quality, Professionalism, Value
Aimee · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Luke, Jay and our Lancaster team were able to help you find your new home and were able to give you the professional advice you needed.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleAlways great dealing with the team at Farrell Heyworth, recently Imogen has worked her magic.
I will be back for more
Anderson · 20 February 2024
Agent replied · 21 March 2024
We're thrilled to hear about your positive experience with the Farrell Heyworth team, especially with Imogen's exceptional service. We look forward to assisting you again in the future! Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleWe re-letting with FH and it has been a super-smooth process. Really helpful, fast, efficient. We have nothing to worry about, everything is being dealt with. We're very happy.
M · 5 August 2023
Agent replied · 26 August 2023
Thank you for your wonderful feedback! We are delighted to hear that your re-letting experience with Farrell Heyworth has been smooth and hassle-free.
Our team is dedicated to providing excellent service, and we are thrilled that you found our assistance helpful, fast, and efficient. We understand the importance of a seamless process when it comes to letting your property, and we are committed to handling all aspects with care and professionalism.
Knowing that you have nothing to worry about and that everything is being taken care of is the ultimate goal for us. We want to ensure that you have a stress-free and positive experience throughout the entire process.
If you ever have any questions or need further assistance during the tenancy, please don't hesitate to reach out. We are here to support you every step of the way.
Thank you once again for choosing Farrell Heyworth for your re-letting needs. We truly appreciate your trust in us and look forward to continuing to provide you with top-notch service.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 4/5
GoogleAs far as Debbie and the staff at Farrell Heyworth are concerned they couldn't have been more obliging, helpful and professional. However, they could not help the difficulties associated with the legal transaction, which took nearly 6 months to complete.
Ken · 29 July 2022
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I am so pleased that Debbie and our Lancaster team were able to help and were to give you the professional advice you needed.
We know that many people are experiencing delays in the legal process at the moment, which is extremely frustrating. We always try to assist as much as we can with matters within our control and I'm extremely pleased to hear you have now successfully completed the process.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleExcellent from the very start to the very end of selling our house. Excellent communication from Debbie and she was brilliant. She alaways got the answers to any questions I asked in double quick time. Fantastic work FH, well done
John · 29 July 2022
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I am so pleased to hear that you’ve received such great service from Debbie and the Lancaster team.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
Googlehave sent many email enquiries about houses /flats in skeklmersdakle, to let they nvr reply back,if the do they send a video out that dosnt even work or found in their emails!.terrible
ANDREW · 30 April 2023
Agent replied · 29 July 2023
Thank you for taking the time to leave a review. We're sorry that your interest into one of our properties was not successful, this particular property proved to be very popular and the Landlord has lots of applications to choose from. We understand this must be frustrating and we feel for those seeking properties in very competitive areas. I understand that you have since spoken to my colleague and we discussed the type of properties you are looking for and we are very keen to help you find the right home. We are always looking for ways to improve our service so thank you again for bringing this matter to our attention, and we look forward to working with you in the future.
★★★★★ 5/5
GoogleVery prompt, professional service. Always very helpful, informative and pleasant during contacts either by phone or e-mail. Kept us well informed of the progression of the sale. Would highly recommend to anyone considering selling a property.PositiveResponsiveness, Quality, Professionalism, Value
Penny · 25 August 2022
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I am so pleased our Lancaster team were able to help you to find the right buyer for your property. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleSuper helpful agency, with amazing and friendly staff!
Arjan · 24 September 2024
Agent replied · 24 October 2024
Thank you for your positive feedback! We’re delighted to hear that you found our agency super helpful and our staff amazing and friendly. It’s our goal to provide exceptional service to all our clients.
Please let us know if there’s anything else we can assist you with!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GooglePosted a while back to say they were great trying to find me a place to rent but hadn’t had any joy so far. Well sorted now, thanks so much, new home 😀 …
James · 30 January 2023
Agent replied · 29 July 2023
Congratulations on finding your new home! We are delighted to hear that you had a positive experience with us and that we were able to help you find the right property. Thank you for choosing us, and please don't hesitate to get in touch if you ever need any assistance in the future.
Jeremy Collins - Director
★★★★★ 5/5
GoogleWe recently completed a house purchase where Farrel Heyworth were agent. I found them to be very friendly, responsive, proactive and helpful. Chantelle in the Lancaster office was particularly great throughout the entire process, as was Nicola in their sales completion team. Many thanks!PositiveResponsiveness, Quality, Professionalism
Paul · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your search for a new home by Chantelle and our Lancaster branch and sales progression teams.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleThank you kaitlyn for all your help and rest of your team for helping us your all stars
Graham · 14 March 2024
Agent replied · 21 March 2024
Thank you for your kind words and recognition of Kaitlyn and our team. We're thrilled to hear that you had a positive experience with us.
We strive to provide excellent service to all our clients, and we're glad that Kaitlyn and our team were able to assist you effectively.
If you have any further questions or need assistance in the future, please feel free to reach out to the team.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
GoogleBeware of booking a viewing with them, as they might call you up on the same morning to cancel the viewing. I actually had two viewings booked for today, and somehow both are cancelled. This is very disturbing as I changed a train ticket only to attend the viewings.
Maria · 29 July 2020
Agent replied · 29 July 2023
Dear Ms Salazar,
I have spoken today to our lancaster branch manager who has explained what happened when you attempted to view a property with us. Can I please offer our sincere apologies. Clearly a mistake was made when booking your viewing and we were unable to carry out the viewing. This must have been extremely frustrating for you. The team are extremely disappointed that you have had a poor customer service as they endeavour to provide all our clients with a great experience.
Lessons have been learned and all staff will now confirm viewing the day before they are due to be carried out.
We wish you all the best with your property search and would very much hope we are able to assist you in the future.
Kind regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleVery professional and caring, a absolute pleasure to deal with
Paul · 25 July 2024
Agent replied · 24 August 2024
Thank you for your kind words! We're thrilled to hear that you found our team professional and caring. It was a pleasure to assist you, and we appreciate your positive feedback.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAlisha showed us round a house yesterday. She was very friendly, helpful and patient. We couldn’t have asked for more. Thank you
Liz · 30 November 2023
Agent replied · 30 December 2023
Thank you for your kind words regarding Alisha's assistance in showing you a house. We're pleased to hear that she provided a friendly, helpful, and patient experience. If you have any more property-related needs in the future, please feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleNick Gregson from Lancaster branch - Many thanks for being supportive all the way from the start to finish. He was extremely helpful and friendly. we appreciate to his professional services and he is a man of his word. G.B. & A.K.PositiveResponsiveness, Quality, Professionalism, Value
GBT · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleVery good agent in Lancaster! People there help you to find a property in hard times of properties shortage in the city. Highly recommended.
Bárbara · 1 October 2023
Agent replied · 30 December 2023
Thank you for taking the time to leave us this positive review. We're pleased to hear that our team in Lancaster has been helpful in your property search during challenging times. Your recommendation means a lot to us.
If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help you find your ideal property.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 3/5
GoogleTo be honest I would have given Farrell Heyworth 5 stars, as their part in the house sale was good. However their recommended conveyancing solicitor (Curtis Law) was awful, definitely pick a different one!
BluMyst · 1 December 2022
Agent replied · 29 July 2023
Thank you for taking the time to leave a review. I’m pleased to hear that our team have provide you with a great service when selling your home. However, I’m disappointed to hear you haven’t received a similar experience when dealing with one of our panel solicitors. We take our responsibility to our customers very seriously and would like the opportunity to investigate this matter further. We would be grateful if you could provide more information about this to my colleague Susanne Evans our Lancaster branch manager so we can ensure all of the services we recommend going forward are of the highest quality.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleExcellent service from the team at Farrell Heyworth. They made our move extremely easy.
Ben · 21 April 2024
Agent replied · 20 June 2024
Thank you for your kind words! We're delighted to hear that you had an excellent experience with the Farrell Heyworth team and that we were able to make your move extremely easy for you. Ensuring a seamless and stress-free process for our clients is always our goal, and we're glad to have achieved that for you. If you ever need assistance in the future, please don't hesitate to reach out to the team.
Best regards,
Jeremy Collins Director Farrell Heyworth
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