Farrell Heyworth Lancaster reviews

Dear Ms Salazar, I have spoken today to our lancaster branch manager who has explained what happened when you attempted to view a property with us. Can I please offer our sincere apologies. Clearly a mistake was made when booking your viewing and we were unable to carry out the viewing. This must have been extremely frustrating for you. The team are extremely disappointed that you have had a poor customer service as they endeavour to provide all our clients with a great experience. Lessons have been learned and all staff will now confirm viewing the day before they are due to be carried out. We wish you all the best with your property search and would very much hope we are able to assist you in the future. Kind regards, Chris Heyworth - Director

Thank you for taking the time to leave such a positive review of our services! We are thrilled to hear that you had an excellent experience with us from start to finish. We pride ourselves on delivering top-notch customer service and professionalism, and it's great to know that our efforts didn't go unnoticed. We are also glad that you found our communication helpful and informative. Thank you for recommending us to others - we truly appreciate it! If you ever need our services again, please don't hesitate to reach out. Best regards, Jeremy Collins - Director

Thank you for taking the time to leave feedback. I am so pleased that Jay and our Lancaster team were able to help you find your new home in a friendly and professional manner. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

We appreciate your feedback and apologise for any frustration you've experienced. Occasionally, landlords may need to make adjustments to the rent during the marketing process, and we are duty-bound to communicate this to prospective tenants. We strive to be transparent and understand your concerns. If you have further questions or would like to discuss this matter, please feel free to reach out to our lettings team. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for your kind words about our service. We're delighted to hear that we were able to find a tenant quickly and efficiently for you. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth

We appreciate your feedback and understand your frustration. The current demand in the lettings market is exceptionally high, resulting in a significant volume of applications. Unfortunately, due to this overwhelming demand, we are unable to respond to every application individually. While we strive to provide the best possible service to all applicants, the sheer volume of inquiries makes it challenging to respond to each one individually. We apologize for any inconvenience this may cause. We value your interest and thank you for considering our services. Should you have any specific questions or require further assistance, please do not hesitate to reach out to us directly. We appreciate your understanding. Best regards, Jeremy Collins Director Farrell Heyworth

Hi Emmie, Thank you so much for your kind review. I've passed on your comments to the team at Lancaster and you've made their day. It was a pleasure to help you find your new home, if we can help again in the future please don't hesitate to get in touch. Kind regards, Laura @FarrellHeyworth

Thank you for taking the time to share your positive experience with our team. We're delighted to hear that you found our service to be great and that our staff was friendly and helpful in facilitating your move into your new place. At Farrell Heyworth, we understand that moving can be a stressful and time-consuming process, and we're glad to hear that we were able to work quickly to help you move in within a few days. We always strive to provide efficient and timely service to our clients, and we're happy that we could help make your move a smooth and hassle-free experience. Thank you for choosing Farrell Heyworth, and we wish you all the best in your new place. Best regards, Jeremy Collins - Director

Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process and I'm delighted to hear that he has found the very best deal for you. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Chris Heyworth - Director

Thank you for taking the time to leave feedback. I am so pleased that Luke and our Lancaster team were able to help you find your new home. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

Thank you for sharing your positive experience with our professional team. We're delighted that you found our service to be fantastic. If you have any more questions or if there's anything else we can assist you with, feel free to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. I am delighted that Debbie and our proactive Lancaster team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

Hi Marcin, Thanks for taking the time to leave us a review. We're glad you had a great experience with our specialist lettings department. We always try to ensure that problems are dealt with quickly and to all parties satisfaction. We aim to be as transparent as possible in all our dealings with clients. We hope we'll be able to help you find another property in the future. All the best, Laura @FarrellHeyworth

Thank you for your kind words! We're thrilled to hear that our agents have been very helpful and that you've had a positive experience with us. Your satisfaction is our priority, and we appreciate your feedback. If you need any further assistance or have any questions, please don't hesitate to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave us a review. We're glad to hear that Imogen and Damien provided you with excellent service and made the process easy for you. We appreciate your recommendation and look forward to assisting you in the future.

Thank you for sharing your positive experience with Suzanne during her visit to your property. We are thrilled to hear that she provided courteous and professional service, making a positive impression on you. At Farrell Heyworth, we take pride in having a team of dedicated professionals who strive to deliver excellent service to our clients. Suzanne's commitment to professionalism and courtesy is truly appreciated, and we are glad that she represented our company well during her interaction with you. If there is anything else we can assist you with, please don't hesitate to reach out. We value your feedback and look forward to serving you in the future. Thank you for choosing Farrell Heyworth and for recognizing Suzanne as an asset to our team. Best regards, Jeremy Collins - Director

Thank you for your kind words and positive feedback! We're thrilled to hear that you received excellent service and that Debbie Woodhouse has been instrumental in providing a great experience. Debbie is indeed a valuable asset to our team, and we're glad to know that she has consistently kept you informed throughout the process. We pride ourselves on effective communication and ensuring that our clients are well-informed every step of the way. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your recommendation and look forward to helping you in the future. Best regards, Jeremy Collins - Director

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. I have spoken with our maintenance team who explained that you reported a faulty appliance on the 12/01/23. I understand that contractors have attended your property and identified the fault and your landlord has authorise these repairs. The appliance in your property is not standard and this is why it may take longer than usual to obtain spare parts. I do feel your comment is rather unfair to our team who have acted promptly to your report of a fault. As our team mentioned during our call today we are doing everything we can to resolve this fault as quickly as possible and have asked the contractors involved to consider this matter a priority. All the best, Jeremy Collins, Director

Thank you for taking the time to leave feedback. I am so pleased that Debbie and our Lancaster team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service during your property search. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Kind regards, Chris Heyworth, Director

Thank you for taking the time to leave feedback. It's great to hear how our Lancaster team have gone out of their way to provide you the support you needed to make buying your new home as easy and successful as possible. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director

Thank you for your kind words and feedback! We're thrilled to hear that you had a positive experience with Debbie during the sale of your property. Our team at Farrell Heyworth is dedicated to providing exceptional service, even in challenging market conditions. We understand the importance of guiding our clients through the process and achieving successful outcomes. We appreciate your trust in us, and we're delighted that we were able to assist you in selling your property. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Congratulations on your successful sale, and we wish you all the best in your future endeavors. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. I am delighted the Lancaster lettings team were able to provide you with a great service when letting your property and I will pass your kind words on to the team. We do try to be as responsive as possible to the requirements of our landlords and tenants and it's great to hear they have helped you to maximise your property investment. If we can be of any further assistance the team would be delighted to hear from you. All the best, Chris Heyworth - Director