Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe have an ongoing complaint with the agents and are hoping that the ombudsman can resolve it.
Roxanne · 29 July 2021
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom has been highly valued.
I understand you have recently been in conversation with our lettings team about this matter and that we have carried out our duties to yourself and our landlord clients. We have taken all your communications extremely seriously, however we can find no evidence that you were asked to pay any illegal fees.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleCouldn't of asked for a better agent everything perfect from start to finish thankyou so muchPositiveProfessionalism
Lisa · 25 August 2021
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. I will pass your kind words on to the team, who will be delighted.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleMichael and rebecca were brilliant from start to finish and nothing was too much trouble. I can not recommend them highly enough.
Rheanne · 24 February 2020
Agent replied
Thank you for taking the time to leave feedback. I am delighted our Lancaster team were able to provide you with a great service. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleExcellent and efficient service especially from Debbie
Alf · 29 July 2022
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I am so pleased to hear that you’ve received such great service from Debbie and the Lancaster team.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleVery welcoming and quick to answer queries. Our agent was Rebecca and she was superb. Highly recommended!
Jude · 29 July 2020
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. It's great to hear that Rebecca and our Lancaster Team were able to provide helpful advice and support. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleGreat experience working with Deborah Woodhouse on a recent purchase. Thanks DebbiePositiveResponsiveness, Professionalism
Stuart · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. It's great to hear that Debbie and our Lancaster Team were able to provide helpful advice and support during the purchase of your new home. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleExcellent and brilliant service very professionalPositiveProfessionalism
Dawn · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleVery welcoming and quick to answer queries. Our agent was Rebecca and she was superb. Highly recommended!
Jude · 26 October 2019
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that Rebecca and our Lancaster Team were able to provide helpful advice and support. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleGreat company to work with, will recommend to anyone looking for property in Lancaster or surrounding areas
Mark · 29 July 2019
Agent replied
Dear Mr Saunders,
Thank you for taking the time to leave feedback. I am delighted we were able to provide you with a great service and I’ll pass your kind words on to the team.
All the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleDebbie, from F and H, has been absolutely fantastic. Heartily recommended.
David · 2 March 2021
Agent replied
Thank you for taking the time to leave feedback. I am delighted Debbie and our proactive Lancaster team have provided you with such a great service. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleThese people don't want to help it seams to me
Anthony · 9 March 2021
Agent replied
Thank you for taking the time to leave a review. We've tried to discover more details about your interaction with ourselves and we think your review may refer to an enquiry about a property viewing with our Morecambe branch? We would still very much like to help you to find the right property, please contact us so we are able to further assist you.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleExcellent service, they looked after us throughout our sale and purchase.
Would recommend Farrell Heyworth.
Phil · 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. I am delighted our proactive Lancaster team have achieved such a fantastic outcome during the sale of your property and the purchase of your new home. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleGreat help from Luke Squirrell!PositiveResponsiveness
Daniel · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave us a 5 star rating. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleHelpful, friendly, energetic and thoroughly professional with a recent house sale.
Helen · 31 August 2019
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service during the sale of your home. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleLuke squirrellPositiveProfessionalism
Beth · 25 August 2021
Agent replied · 29 July 2023
Thank you for taking the time to leave us a 5 star rating. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleRating only, no written review.
Max · 1 August 2026
Agent replied · 22 August 2026
Thank you for your 5-star rating.
We’re delighted that you had a positive experience with Farrell Heyworth. Feedback like yours is greatly appreciated and motivates our team to continue delivering the high standards of service we strive for every day.
Thank you for your support, and we look forward to assisting you again in the future.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleGreat professional friendly staff.
Darren · 2 February 2019
Agent replied
Hi Darren,
Thank you so much for your kind comments about our professional team. they will be delighted.
Wishing you all the best.
kind regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleRating only, no written review.
David · 27 February 2026
Agent replied · 20 March 2026
Thank you for the five-star rating, it’s very much appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleRating only, no written review.
Susan · 20 January 2026
Agent replied · 20 March 2026
Thank you for your five-star rating. We appreciate you taking the time to leave feedback and are pleased you had a positive experience with Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleRating only, no written review.
Pier · 20 January 2026
Agent replied · 20 March 2026
Thank you for your five-star review. We really appreciate you taking the time to leave feedback and are pleased to know you had a positive experience with Farrell Heyworth.
We wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleRating only, no written review.
Robert · 20 December 2025
Agent replied · 20 March 2026
Thank you for your five-star rating. We really appreciate you taking the time to leave feedback and are pleased you had a positive experience with Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleRating only, no written review.
Harry · 20 December 2025
Agent replied · 20 March 2026
Thank you for your 5-star review. We really appreciate your feedback and are delighted you were happy with the service you received.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleRating only, no written review.
Mary · 16 November 2024
Agent replied · 23 November 2024
Thank you for your 5-star review! We’re thrilled to hear that you had such a positive experience with Farrell Heyworth. Your satisfaction is incredibly important to us, and we appreciate your trust and support.
If there’s anything else we can do to assist you in the future, please don’t hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 4/5
GoogleRating only, no written review.
Susannah · 25 July 2024
Agent replied · 24 August 2024
Thank you for your 5-star review!
We appreciate your positive rating and are glad to know you had a great experience with us. If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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