Trusted Agent profile · Lancaster, Lancashire

Farrell Heyworth Lancaster reviews

★★★★★ Excellent

451 reviews across 1 platform

53a Market Street, Lancaster, Lancashire, LA1 1JG

Part of Farrell Heyworth, see every office.

Farrell Heyworth's office in Lancaster, Lancashire, at 53a Market Street, is rated 4.5 out of 5 across 451 reviews on 1 platform, including 451 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards, one of six awards Farrell Heyworth won in 2026.

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4.5 / 5

451

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Farrell Heyworth, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Lancaster office, from every platform, shown as written. First names only.

5/5

Google

Can’t fault Jay at all from farrell Hayworth, couldn’t be quicker to reply to emails and find me a new property, he got everything we required and as fast as possible, had the best help and glad to be renting with his support, can’t wait to be settled for Christmas with my little boy :)PositiveResponsiveness, Professionalism

Shanie · 25 August 2022

Agent replied · 29 July 2023

Thank you for taking the time to leave feedback. I am so pleased that Jay and our Lancaster team were able to help you find your new home in time for Christmas! We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

I want to not only thank but commed Eric Coates as even though it was his day off and he had something planned he very kindly rearranged things and attended a very important meeting at the propoerty and took care of matters for me and reported back to me immediately. His patience, guidance and support have been very much appreciated and most certainly left me feeling more confident and secure.

Marlene · 29 July 2019

Agent replied

Dear Ms McFeely, I'm delighted to hear you've received such a fantastic service from our proactive Lancaster team. I will pass your kind words on to Eric and the team, who will be delighted. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director

5/5

Google

Farrell Heyworth ensured our move was both smooth and stress free. We found Luke Squirrell to be particulary helpful, promptly responding to any queries we had and also pushing our move in date forward by a few days. This was of great assistance as it allowed us the time to settle into our new home and surroundings before my new job began.PositiveResponsiveness, Professionalism

David · 21 June 2021

Agent replied · 20 June 2024

Thank you for taking the time to leave feedback. I am so pleased that Luke and our Lancaster team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

We have let our first property through Farrell Heyworth and could not be more pleased with how it has gone! Imogen in particular was a wonderful help (and incredibly patient) in walking us through the process. Could not recommend highly enough!

William · 31 October 2023

Agent replied · 30 December 2023

Thank you for taking the time to share your experience with Farrell Heyworth. We're thrilled to hear that you've had a positive experience, especially with Imogen's guidance and patience during your first property letting. We appreciate your kind words and recommendation. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Jay was extremely helpful and attentive. Would recommend.PositiveProfessionalism

Sam · 21 June 2022

Agent replied · 20 June 2024

Thank you for taking the time to leave feedback. I am so pleased that Jay and our Lancaster team were able to help you find your new home and were able to give you the professional advice you needed. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

1/5

Google

Really bad experience. They lied about the house being empty of tenants on sale of the property and then said they could break a six month contract to allow us to buy it. Would not want to buy through an estate agents with such poor morals.

Thomas · 30 May 2023

Agent replied · 29 July 2023

Thank you for sharing your feedback regarding your experience with Farrell Heyworth. We take customer feedback seriously and strive to address any concerns raised. Upon reviewing our records, we were unable to find any further details about your specific case. We do not have a record of your name on file, and the circumstances described are unfamiliar to us. We apologize for any inconvenience caused and would appreciate it if you could provide us with more information about your experience, such as the property address or any additional details, so that we can investigate the matter further. At Farrell Heyworth, we are committed to transparency and ethical practices. It is not our intention to mislead any potential buyer about the occupancy status of a property. However, it is important to note that the length of tenancy agreements is at the discretion of the property owner, and as estate agents, we have a legal duty to act on their instructions. We value the trust our clients place in us, and we strive to provide accurate information and guidance throughout the buying process. If there has been any miscommunication or misunderstanding, we sincerely apologise. We would appreciate the opportunity to address your concerns and discuss the matter further. Please reach out to our office at your earliest convenience so that we can assist you appropriately. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction. Best regards, Jeremy Collins Director, Farrell Heyworth

5/5

Google

From entering their estate agent office, to getting my valuation today, and the advice was unparalleled... The communications are incredibly fantastic, the options they provide to sell and relocate are a breath of fresh air, far better than I've had from alternative agents, Debbie and Suzanne have convinced me FarrellHeyworth are going to be my choice to handle my move.PositiveProfessionalism

Tony · 25 August 2021

Agent replied · 29 July 2023

Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to provide you with the best possible advice when considering the sale of your home. I have no doubt that our proactive Lancaster team will be pulling out all the stops to achieve a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

5/5

Google

Luke Squirrel a very polite and knowledgeable and attentive to helping with providing a service if it wasn’t what I needed he would make a great effort to find an alternative and found me a lovely house for me and my family. Really appreciated all his dedication to give a great service for Farrell and Heyworth he’s an asset to their business

Jo-Anne · 3 March 2021

Agent replied

Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported by Luke and our Lancaster team. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

5/5

Google

Michael, Claire and Richard were all really friendly and helpful in moving me in. Can't recommend Farrell Heyworth enough!

Tom · 29 July 2019

Agent replied

Hi Tom, I'm delighted to hear everything went so well with your move in and that our team have been helpful and friendly along the way. If you need any further assistance please don't hesitate to get in touch. Kind regards, Chris Heyworth Director

5/5

Google

Currently in the process of buying our first house through Farrell Heyworth and is all going great! Erica and Elisha have been super helpful and quick to answer any questions we have😊 …

Elizabeth · 20 February 2024

Agent replied · 21 March 2024

Thank you for sharing your positive experience with us! We're thrilled to hear that Erica and Elisha have been instrumental in guiding you through the process of buying your first home. At Farrell Heyworth, we understand the importance of clear communication and responsive support, especially during such an exciting time. If you have any further questions or need assistance along the way, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

1/5

Google

Terrible, just taken back my house from Farrell letting it and it's in a terrible state, they haven't cared over the years accept to take my monthy fee, they should be struck off and the sooner the better, they unfortunately were the worst letting agents. Reported to the ombudsman

Julia · 1 December 2022

Agent replied · 29 July 2023

Thank you for taking the time to leave a review. At Farrell Heyworth we take customer service extremely seriously. I’m aware that my colleagues have response to your enquiries in this matter and continue to investigate. Kind regards, Jeremy Collins - Director

5/5

Google

Kirsty was Extremely helpful and responsive! Couldn’t recommend enough . Thank you

Jessica · 16 April 2021

Agent replied

Thank you for taking the time to leave feedback. I am delighted to hear that Kirsty and the Lancaster team were so helpful. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Kind regards, Jeremy Collins, Director

4/5

Google

Sam and all his colleagues were very friendly and helpful in all matters. Very responsive to all queries and highly efficient in getting us moved. We wanted to move in by the end of Apirl and that was delivered. The flat is also in outstanding condition, and we have both very much enjoyed living here so far!PositiveResponsiveness, Quality, Professionalism

Richard · 21 June 2021

Agent replied · 20 June 2024

Thank you for taking the time to leave feedback. It's great to hear that Sam and our Lancaster Team were able to provide helpful advice and support when finding your new flat. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

5/5

Google

Debbie and Suzanne dealt with the sale of my mothers house recently and were fantastic and a credit to the company. They treated me throughout the whole process as an individual, understanding of my situation, and communicated well from start to finish. I would recommend using them and will most certainly be coming back again.PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 25 August 2021

Agent replied

Thank you for taking the time to leave feedback. It's great to hear that Debbie, Suzanne and our Lancaster team have been able to support you in the sale of your mother's house. It sounds like the team have gone out of their way to make the selling process as easy and successful as possible and achieved a fantastic outcome for you. We look forward to assisting you again in the future, please don't hesitate to get in touch. All the best, Jeremy Collins, Director

5/5

Google

Joshua Lawson and other Farrell Heyworth staff have been very helpful and professional.

Florencia · 4 January 2025

Agent replied · 11 January 2025

Thank you for your kind feedback! We’re thrilled to hear that Joshua Lawson and the rest of the Farrell Heyworth team have been helpful and professional throughout your experience. We strive to provide the highest level of service, and it’s wonderful to know that we’ve met your expectations. Should you need any further assistance in the future, please don’t hesitate to reach out. We’re always happy to help. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Michael, Rebecca and Richard made the renting process smooth and easy. Very happy with the service.

Derek · 17 October 2019

Agent replied

Thank you for taking the time to leave feedback. I am so pleased our Lancaster lettings team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. All the best, Chris Heyworth, Director

5/5

Google

Fantastic service - Michael and the team made moving into our new home a simple process!

Edward · 29 July 2019

Agent replied

Dear Mr Austin, Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when finding your new home. I will pass your kind words on to the team, who will be delighted. All the best, Chris Heyworth, Director

5/5

Google

Wil delt with us from start to finish He was knowledgable, friendly and nothing was too much trouble. Thanks for all your help 😊 …

Clare · 6 June 2024

Agent replied · 20 June 2024

Thank you for your positive review. We’re delighted to hear that we could assist you swiftly in finding the right property. Will, in particular, was pleased to provide you with a knowledgeable and friendly service while keeping you informed throughout the process. If you have any further questions or need assistance in the future, please contact our team who would be delighted to assist. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Michael and Rebecca's help is really appreciated. I thank Farrel for their support and patience.

Akshay · 31 August 2019

Agent replied

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service during your property search. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Wishing you all the best with your search. Kind regards, Chris Heyworth, Director

5/5

Google

Communicated with Scarlett throughout the change of tenancy and she has been extremely helpful.

Matt · 13 November 2024

Agent replied · 11 December 2024

Thank you for your kind words. We’re delighted to hear that Scarlett was able to assist you effectively during the change of tenancy. It’s great to know she provided the helpful support you needed throughout the process. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

I recently attended an interview at Farrell Heyworth and I was really impressed by their ethic and team work. I got to meet a variety of staff members who all had lovely words to say about the business. It is hard to find so many staff members who believe in their workplace and strive to succeed. I was very impressed!

Ashlea · 25 March 2020

Agent replied

Thanks for leaving us a review Ashlea. The team were delighted to meet you and show you what the company is all about. I'm delighted that our teams gave you such a fantastic impression, every role in the company is crucial to providing our customers with the very best experience. If you have any more questions we'd be delighted to hear from you and we wish you the very best of luck with your application. All the best, Chris Heyworth - Director

5/5

Google

I have recently used Farrell Heyworth to find tenants for me. Danielle Jacques put together a great Rightmove posting on the first day, and suitable tenants were found the next day. Luke Squirrell sorted out the paperwork efficiently and oversaw the moving in process. Both the tenants and I are very happy.PositiveResponsiveness, Quality, Professionalism, Value

Caroline · 21 June 2021

Agent replied · 20 June 2024

Thank you for taking the time to leave feedback. I am so pleased Danielle, Luke and our Lancaster team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure customers are always well informed. We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

Amazing service from start to finish..... We highly recommend Farrell Heyworth Lancaster for selling your property! Suzanne, Gemma, and the team worked tirelessly to get our property on the market, and it sold almost immediately! Thank you!

M · 25 July 2023

Agent replied · 26 August 2023

Thank you for your glowing review! We are absolutely delighted to hear about your amazing experience with Farrell Heyworth Lancaster. Suzanne, Gemma, and the entire team take great pride in providing top-notch service to our clients, and it's wonderful to know that their hard work paid off in achieving a quick and successful sale for your property. At Farrell Heyworth, our goal is to make the selling process as seamless and efficient as possible for our valued clients, and we're thrilled to have been able to deliver on that promise for you. Your recommendation means the world to us, and we are truly grateful for the opportunity to have served you. If you have any further questions or require any assistance in the future, please do not hesitate to reach out to us. We are here to help and support you every step of the way. Thank you again for choosing Farrell Heyworth, and we wish you all the best in your future endeavors. Warm regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Really happy with the service we received from Kaitlyn Quirk very kind and helpful throughout what can be a stressful process.

Leanne · 21 April 2024

Agent replied · 20 June 2024

Thank you for sharing your positive experience with us! We're delighted to hear that Kaitlyn Quirk provided you with kind and helpful service during what can often be a stressful process. Your satisfaction is our priority, and we're glad Kaitlyn could assist you effectively. If you ever need further assistance or have any questions, please don't hesitate to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth

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Questions about Farrell Heyworth Lancaster

Has Farrell Heyworth won any awards?

Yes. In The Trusted Agent 2026 awards: Farrell Heyworth, Lancaster won Gold; Farrell Heyworth, Barrow in Furness won Gold; Farrell Heyworth, Bolton won Gold; Farrell Heyworth, Blackpool won Gold; Farrell Heyworth, St Annes won Trusted Agent; Farrell Heyworth, Thornton Cleveleys won Trusted Agent.

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