Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI really loved my home I rented with Farrel Heyworth. The tenancy sign up was easy and they were able to accommodate extending my lease last minute when I’d handed my notice in. The agent who helped me with my deposit was efficient and sorted it the next day. Thank you.
Aimee · 1 October 2023
Agent replied · 30 December 2023
Thank you for sharing your positive experience with us! We're delighted to hear that you loved your rented home and found our tenancy sign-up process easy and accommodating. We aim to make the rental process as smooth as possible for our tenants.
If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to help.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleMy experience with FH has been nothing but positive and all of the staff I have dealt with have been extremely helpful, friendly and professional. They have rented out 3 properties for our company and couldn't have been better in doing so - I would like to thank everyone at FH and specifically Luke Squirrel, Rebecca Goodwin, Jay Cann, Marc Liddle and Michael Heyworth - Thank you all :)PositiveResponsiveness, Professionalism
Michelle · 25 August 2021
Agent replied
Thank you for taking the time to leave a review. I'm delighted to hear that the Lancaster team were able to help you to find the right tenants for your properties in such a professional manner.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 2/5
GoogleWe purchased a bungalow through Farrel Heyworth recently, and we had a few issues that are worth mentioning here.
They advertised the property with a loft living space, and were told that the room had planning permission, when in reality, it had nothing at all.
When we entered the property we found lots of mouldy furniture, a smashed up fence, over spilling rubbish, and even a damaged floor in the hallway? We still don't know what happened there. Either the estate agent didn't check the property, or they checked it and just ignored the state, I don't know what is worse.
We tried to call them about it, and they just ignored us. We didn't expect this. The property is not ready to move in to.
Damien · 30 July 2017
Agent replied
Dear Mr Quinn,
Unfortunately we have no record of anyone by this name purchasing a property with us, we would be grateful if you could contact us as soon as possible with the property address so that we can locate our records regarding this specific transaction. We would offer the following advice to any property purchaser in these circumstances:
In the situation which you describe, whereby a property has a room advertised as a loft living space, we would clearly state that this does not necessarily constitute a room with planning permission but that a purchaser may use that space in any way they choose. We would always advise that it is a purchasers responsibility to carry out the necessary legal checks to ensure they are fully informed about the planning status of the property they are purchasing.
We would advise any purchaser who is dissatisfied with the state of any property on move in to contact their solicitors as a matter of urgency. This is a legal matter and the selling agent cannot take any responsibility for the condition of the property which has been purchased.
We aim to provide our clients with excellent communication. Our telephone lines are open from 8am-8pm Monday - Friday, 9am - 5pm Saturday and 10am - 4pm Sunday.
As previously stated we have no record of your name in our system. We take customer service extremely seriously, if you wish to discuss this matter please contact our Lancaster branch on 01524 842222
Kind regards,
Laura@FarrellHeyworth
★★★★★ 1/5
GoogleNot a great company at all, very disorganised and never really knew what they were doing, the best answer they gave was “I’m not sure but I will get back to you” that’s the best response we ever got. Seem to have a very high turnover of staff too..I would recommend anyone else who is looking to rent a property to look elsewhere the property management people do not help at all, promises made and never kept
A · 29 July 2019
Agent replied
We’re very sorry to hear you feel this way. Thank you for taking the time to leave us a review as this helps us to improve our service for all customers in the future. It’s rare for us to hear feedback such as this but we will certainly review our processes to ensure we are only providing our potential lettings clients the very highest service levels.
All the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleKaty Murray is a breath of fresh air determined to get my property sold as soon as possible after taking over my file. A real credit to the company.
Andy · 29 July 2019
Agent replied
Dear Mr Parker,
Thank you for taking the time to leave feedback. I am delighted Katy and our proactive team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleDeborah was a little gem...helped us so much and was always polite and extremely professional
Tracy · 29 July 2022
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I am so pleased that Deborah and our Lancaster team were able to help you and were able to give you the professional advice you needed.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWe sold our property at the end of last year with Farrell Heyworth Lancaster. We were really impressed with the company when they came to value our house and they continued to give us a great service right through the our sale.
Bonnie and Angela and all the other staff in Lancaster branch were so friendly and helpful, especially when our original buyer dropped out. The team worked so hard to find us a new buyer so that we didn't lose our dream house.
We also used their mortgage adviser who was very knowledgeable and helpful. Thank you very much, we'll be back in 10 years!
Jenny · 30 July 2016
Agent replied
Thank you for taking the time to leave us a review Jenny. We were very pleased to help sell your property and would love to provide you with any further assistance in the future. All the best in your dream home.
★★★★★ 5/5
GoogleI just bought a flat and Deborah Woodhouse oversaw my case. She was extremely helpful and she responded me my email and answered my calls without any issue. She even knocked my solicitor into shape who was dragging her feet. If I deal with Farrell Hayworth again I will be asking for Debbie to oversee my case. Thanks so muchPositiveResponsiveness, Quality, Professionalism, Value
Mike · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. It's great to hear that Debbie and our Lancaster Team were able to provide helpful advice and support. I'm particularly pleased to hear they have been of assistance in moving your case forward to a successful conclusion.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleIn retrospect, we should have run the time the pushy letting agent rang up my housemate before we moved in, demanding details she'd provided already and telling her it would be her fault if we didn't get the house. Once he was satisfied and had finished making her cry, it turned out he didn't need the details anyway and the landlord took a month to get back to us anyway. If we weren't desperate by that point, we'd have legged it and it probably would have saved us time, money and avoided health problems.
We noticed mould in the living room when moving in. We were told they'd have it fixed in a week. The mould and damp quickly proved to not be an isolated incident; in the space of a year most of the house was affected by it. Despite reminding them about it numerous times a month and copying the council into emails about it, the most they did about it was have someone come around once, paint over the front and rip down some wallpaper. He said he'd be back the next week. We never saw him again. This mould made one of the tenants ill and he only recovered once we were well away from the place.
They later lied to us about the landlord's intentions, claiming that he wanted to sell it on to an investor and that we could keep living there. Unsurprisingly, one look at the unfixed damp and growing mould and the families who were looking at it to live in ran away. Eventually, they gave us two month's notice to move. Unfortunately, the quality of communication with Farrell Heyworth is so poor that when we all moved out they forgot to send someone to get the keys at the time they appointed and, about a week after moving, we got a phone call asking if someone could come in that day to look at the house. For all we cared, they could have burned the place - though God knows how they'd dry it out sufficiently for it to catch on fire.
Farrell Heyworth, at least, didn't invent extra charges left, right and centre like some letting agents do. I'm sure they did a good job of protecting the interests of the absentee landlord, too, but at the expense of our health and wellbeing.
Amanda · 11 December 2013
Agent replied
Dear Ms N, Thank you for taking the time to leave a review. We're sorry you had any difficulty when letting a property with us. Your comments are very important to us and whilst we realise that this matter is now concluded, any issues our customers have with our services are now passed on to our training team to ensure that our customer service is consistently improved. Kind regards Laura@FarrellHeyworth
★★★★★ 5/5
GoogleI want to say a big thank you to KELSEY and the team for their kind, diligent and straightforward services just to mention but a few in helping me get my accommodation. The overwhelming part of it was it was timely and a good one too. Keep doing your best KELSEY and I will remain grateful. Thanks
Ijeoma · 30 January 2023
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I am so pleased that our Lancaster lettings team were able to provide you with a great service when finding your new home. We know how difficult it can be in such a busy market.
We look forward to continuing to support you with you. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleThe help I received while looking for a rental property from Luke Squirrell was first class and much appreciatedPositiveResponsiveness, Professionalism
Malcolm · 25 August 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Luke and our Lancaster team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleExcellent service throughout from Debbie and the team at Lancaster . Highly recommend.
Chris · 29 July 2022
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. It's great to hear that Debbie and our Lancaster Team were able to provide helpful advice and support.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWas great working with Luke Squirrell. Very efficient and professional, very responsive. Everything was arranged very quickly and to our satisfaction.
Ria · 15 April 2021
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to Luke and the team.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleJay was brilliant! communicative and efficient working to a really tight timeframe. Thank you for everything, we couldn't be happier
Kieran · 15 June 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased to hear that you’ve received such great service from Jay and the Lancaster team.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleRepeatedly, already applied properties get being put on the web and i keep getting emails saying NEW property to rent. on calling one gets rude and curt answers. Visit the office and its even worse.
Todays experience with the Lancaster team was rather pathetic. Please avoid them if you can. I was warned by colleagues not to engage them.NegativeQuality, Professionalism, Value
Ajay · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued.
The lettings market is moving extremely quickly at present. We understand it can be very frustrating not to secure your chosen property but unfortunately this is a matter beyond our control.
We hope you find your ideal home quickly and our team are still here to help.
kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleFriendly, prompt and professional service from the team in Lancaster, in particular Debbie who really helped us out throughout...PositiveProfessionalism
Andy · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Debbie and our professional Lancaster team were able to help.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleA very helpful crew . Debbie kept us well informed ,gave us a lot of useful information on the purchase of a house in UK.
Elizabeth · 16 September 2019
Agent replied
Thank you for taking the time to leave feedback. I am delighted to hear the Lancaster branch team were so helpful during the purchase of your new home in the UK. I'll pass your kind words on to Debbie and the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Kind regards,
Chris Heyworth, Director
★★★★★ 5/5
GoogleSelling a house looked like a huge mountain to climb but Farrell Heyworth guided us through every step of the process. The staff were helpful throughout. We decided to leave everything to the firm including appointing a solicitor and I would recommend that process wholeheartedly.
Trevor · 31 October 2023
Agent replied · 30 December 2023
We appreciate your kind words about your experience with Farrell Heyworth. Selling a house can indeed seem like a challenging task, but it's great to hear that their team guided you through every step of the process and that you found their assistance helpful. If you ever have more property needs or questions in the future, please don't hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleJames was really nice and helpful!
Elle · 30 January 2023
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. It's great to hear that our Lancaster Team were able to provide helpful advice and support. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleHad a sales and rental valuation done by Suzanne. Lovely person, very knowledgeable about the local market and explained my options really well. Great service with Farrell & Heyworth too with reminders for my appointment and lots of information on what to expect. Very impressed. Thank you very much
Catherine · 1 July 2023
Agent replied · 29 July 2023
Thank you for sharing your positive experience with Suzanne and our team at Farrell & Heyworth! We're thrilled to hear that Suzanne provided you with a knowledgeable and informative sales and rental valuation. We strive to ensure our clients have a clear understanding of their options and feel supported throughout the process.
We appreciate your kind words about our service, including the appointment reminders and information provided. Our goal is to make the valuation process as smooth and informative as possible, and we're glad to hear that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Farrell & Heyworth, and we look forward to continuing to serve you.
Best regards,
Jeremy Collins
Director
Farrell & Heyworth
★★★★★ 5/5
GoogleWe recieved excellent service from Deborah in the sales team during our recent purchase. She kept us informed about the progress and kept in touch to make sure everything went as smoothly as possible. She was always available when we had questions. And we are now happy in our home!
Gully · 30 May 2023
Agent replied · 29 July 2023
Thank you for sharing your positive experience with Deborah from the sales team. It's great to hear that she provided excellent service and kept you well-informed throughout your recent purchase. I'm glad to know that she was readily available to address your questions and ensure a smooth process for you. Congratulations on your new home, and if you ever need any further assistance in the future, please don't hesitate to reach out.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleNick Gregson at the Mortgage Advice Bureau was extremely helpful and kept us informed every step of the way. I would highly recommend him.
Emma · 29 July 2019
Agent replied
Thank you for taking the time to leave a reviews. I'm very pleased to hear you have been so well informed by our fantastic advisor Nick. He always goes out of his way to ensure our clients receive a first class service and it's great to hear that has been the case for you.
Wishing you all the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleA massive thanks to Debbie for helping us with the sale of our property. Your are excellent!!PositiveProfessionalism
Daisy · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from during your sale by Debbie and our Lancaster team.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI couldn’t be any happier with Farrell and Hayworth. They have gone above and beyond to help me as quickly and as best as they can.
Especially Mr Luke Squirrell, he pulled out all the stops necessary to ensure I was happy and able to get the property I wanted. So polite and professional! Again Thank-you so much to your team.PositiveResponsiveness, Quality, Professionalism, Value
Charlotte · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Luke and our Lancaster team were able to help you find your new home in such a professional and helpful manner.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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