Trusted Agent profile · Lancaster, Lancashire

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Entwistle Green Lancaster reviews

★★★★★ Excellent

311 reviews across 1 platform

67-71 Market Street, Lancaster, Lancashire, LA1 1JG

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Entwistle Green's office in Lancaster, Lancashire, at 67-71 Market Street, is rated 4.6 out of 5 across 311 reviews on 1 platform, including 311 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.

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4.6 / 5

311

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Lancaster office, from every platform, shown as written. First names only.

5/5

Google

As a company Entwistle Green have been exemplary in their dealings - I have been continually impressed by their commitment to customers/tenants/prospective tenants. I predominantly dealt with Olivia Taylor who was absolutely fantastic. She was always very professional and knowledgeable, which helped me through the application process; while maintaining an understanding and personable manner which made my letting experience as pleasurable and exciting as possible. Thank you all very very much.

Matthew · 1 November 2020

Agent replied

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Joshua and the team at Entwistle Green made buying my first home stress free. Joshua gave me access for multiple viewings for peace of mind, and was very friendly and welcoming. Any queries were answered quickly and they were very helpful.

Abi · 24 February 2024

Agent replied · 25 March 2024

Thank you Abi Tunbridge for your amazing 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Whilst trying to find a property to rent Luke has gone above and beyond on many occasions to help me due to the fact I am a complete technophobe. I can't speak highly enough of Luke he is professional,curtious, reliable, and trustworthy. I would definitely recommend Luke and the team.So give them a go. Thanks alot Steve H Angie S

Steve · 30 July 2022

Agent replied · 30 July 2023

Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Cosy Teasdale is a credit to her profession , I cannot thank her enough for all her help support and professionalism , she went above and boyond for me and my family and her help and support will never be forgotten - Thankyou Cody - you are truly amazing.

Hollie · 23 July 2023

Agent replied · 30 July 2023

Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

Thanks to Kim at Entwistle Green, she has been kind, professional and very easy to talk to through the whole process, chased up queries and answered question throughout.

Gemma · 23 September 2024

Agent replied · 23 October 2024

Thank you for your terrific 5* review Gemma. Best wishes, Lucy, Customer Relations.

5/5

Google

I'm delighted to recommend Entwistle Green to prospective sellers. The whole team was "on it" from start to finish - the job was done efficiently, quickly and professionally. Many thanks to Kim, Emma and Amy.

Mick · 26 May 2024

Agent replied · 24 August 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future Mick. Kind regards, Lucy, Customer Relations.

5/5

Google

Rosie and the team couldn't of been more helpful with our move back to Morecambe. Nothing was to much, and Rosie has the patience of a saint with me and my countless emails asking for update etc Thankyou

Leigh · 18 March 2024

Agent replied · 25 March 2024

Thank you for taking the time to leave us this amazing 5* review Leigh Oliver. Kind regards Lucy, Customer Relations.

5/5

Google

Cannot thank Shannon for all her hard work within the last week of getting my property sorted and in so soon after viewing! Her hard work and dedication really shows with her constant in communication with everything! So greatful for all your help!

Morgan · 30 April 2025

5/5

Google

Finding a rental property in Lancaster is tricky at the moment, but Luke at Entwistle Green Lancaster has gone above and beyond to help us with our search. He has been exceptionally helpful, professional, courteous and supportive. We didn’t find the right match this time, but we would definitely want to work with Entwistle Green in the future.

Louise · 30 July 2022

Agent replied · 30 July 2023

Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

Stephanie at Lancaster office is absolutely fantastic. Bles her, she had quite a difficult time with our chain but she was so on it and sorted things out for us every time. When issues came up she handled then professionally and with …

Charlotte · 13 October 2025

Agent replied · 13 April 2026

Thank you so much for your kind words! We are lucky to have Stephanie, Kim, Emma, and Fliss on our team. We strive to provide excellent customer service and we are glad to hear that they were able to assist you. We will definitely show Stephanie the appreciation she deserves. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

My girlfriend and I had an amazing experience with entwistle green. Cody was amazing, kept us in the loop with everything very friendly and helpful. A very smooth experience for our first time renting!

Matthew · 26 April 2024

Agent replied · 24 August 2024

Hi Matthew, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care

5/5

Google

Shannon was a very good agent, the application went smooth and fast and in a very short time we moved in our new flat. Great service!

P · 17 August 2024

Agent replied · 24 August 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.

1/5

Google

Bad..so so bad...had issues from start to finish with them. To put it simply customer service is not important to them. Don't seem like they care at all, ringing up to no answer ..leaving messages no call backs..if I ever did get through get passed from pillow to post no one cares! Louise is so unprofessional. Glad to be rid of them finally. Countrywide are even worse

Jake · 1 March 2020

Agent replied

Hi Jake, Customer experence is very important to us and as such I am sorry if this has been your experience, please do contact us at review@countrywide.co.uk. should you with to discuss further. Kind regards, Scott

5/5

Google

Let out a property in Lancaster with Entwistle Green and can highly recommend them. Michael and Cody were very professional and really helpful throughout the entire process. Couldn’t ask for a better service and will definitely use their services again.

MIchael · 4 November 2023

Agent replied · 25 November 2023

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Recently rented a property in Lancaster and dealt with Cody and Michael throughout the whole process. Both were extremely friendly, helpful and cooperative. Couldn’t recommend more if looking to rent in Lancaster! Thanks so much both for being so reliable and supportive throughout :)

Bradley · 9 July 2023

Agent replied · 30 July 2023

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

We couldn't have asked for more efficient or personal service. Nothing is too much trouble and every single member of the team we have dealt with has been polite, professional and made selling our house as hassle-free as possible. A special mention to Emma and Elly for always going the extra mile. Thank you!

Gill · 30 July 2022

Agent replied · 30 July 2023

Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

The team at Entwistle Green have been incredible from start to finish (particularly Felicity and Kim). The process has been incredibly smooth and pain free, and Felicity has been amazing with organising viewings, communicating with us, chasing on our behalf and really just outlining the steps of selling a property and keeping us informed. I would highly recommend Entwistle Green.

Kayleigh · 25 June 2024

5/5

Google

Really went the extra mile to help me find somewhere and everyone was super helpful and responsive. Thank you to Shannon, Erin and Michael, they couldn't do enough for me. Much appreciated. Absolutely recommend 👍 …

Kurtis · 30 May 2025

5/5

Google

Couldn’t be happier with the help I received from Shannon and Erin both always happy and helpful and made it so a stressful time like moving was a lot less stressful.

Thomas · 28 December 2025

Agent replied · 27 January 2026

Thank you so much for your kind words! It was our pleasure to make your move a little easier. We strive to always provide the best service and support to our customers. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Big thank you to Michael and Shannon, stress free rental completed within only a few days. Great communication throughout. Looking forward to my move later today.

Nathan · 25 July 2024

Agent replied · 23 October 2024

Many thanks Nathan for taking the time to leave us your wonderful 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you so much Shannon, Erin & Michael! Rented my property within 6 days of it being online to my new tenant moving in! Speedy work guys, well done! Will be using again in future thats for sure :) faultless service.

Josh · 28 March 2025

5/5

Google

Absolutely brilliant experience renting my first buy to let through Entwistle Green! A huge thank you to Cody and Michael. They rented my property within 2 weeks and found great tenants. Would recommend to anyone looking for a reliable agent:)

Ben · 29 September 2023

Agent replied · 29 October 2023

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Changed agent to Entwistlegreen recently after my flat was unoccupied for over two months, new tenant was found within a few days. Great customer service from Rosie and the team. Would certainly recommend.

Antromart · 24 February 2024

Agent replied · 25 March 2024

Antromart thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

I recently rented a house in Lancaster and the whole process was smooth. I would like to specifically thank Cody and Michael for cooperating and going an extra mile to make sure to ensure I get the best service possible! Highly recommended.

Sudharsan · 30 June 2023

Agent replied · 30 July 2023

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

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Questions about Entwistle Green Lancaster

Has Entwistle Green won any awards?

Yes. In The Trusted Agent 2026 awards: Entwistle Green, Lancaster won Trusted Agent.

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