Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
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5/5
GoogleJust wanted to say how knowledgeable, friendly and extremely efficient Fliss, Kim and Emma were at the Lancaster branch. Always keeping me informed, answering any questions I had and just a great experience from beginning to end. It is so uncommon to come across great service nowadays and just felt I should let you know what a credit everyone at the Lancaster branch is to Entwistle Green.
Well done and thank you.
Burrow ยท 31 January 2023
Agent replied ยท 30 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleCody helped us move into our first rental property. She made the experience so easy for us as and went above and beyond to make sure everything ran smoothly. She is so sweet and truly an asset to the team- also a special thanks to Rosie for taking us on our viewings. We are so pleased :)
Ava and Mathew
Ava ยท 29 September 2023
Agent replied ยท 29 October 2023
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleCody and Michael were incredibly helpful throughout the process remaining transparent and professional at every stage. They went above and beyond to try and help me which was greatly appreciated. Mostly, they were easy to get hold of and responded quickly to any queries that I had.
Carl ยท 25 June 2024
Agent replied ยท 24 August 2024
Many thanks for your fantastic 5* review Carl. Best wishes, Lucy, Customer Relations.
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5/5
GoogleFliss and the rest of the staff at Entwistle Green were fabulous. Friendly, efficient and always replying to my many queries quickly - either by phone or e.mail. Jan was very helpful in opening up the property on several occasions. All in all a very positive experience, which made the stressful process of purchasing a property so much easier.
Anne ยท 29 September 2023
Agent replied ยท 29 October 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleJust started renting a nice little apartment from Entwistle Green. Cody has been a fantastic help. She has given me constant updates and has been very quick and efficient in getting me moved in as soon as possible as well as quickly replying to follow up emails. Appreciate your help Cody :)
James ยท 4 March 2024
Agent replied ยท 25 March 2024
Thank you for taking the time to leave us an amazing 5* review James Hawkins. Kind regards, Lucy, Customer Relations.
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5/5
GoogleSteph was very helpful throughout. Thanks for your help
Joe ยท 13 October 2025
Agent replied ยท 13 April 2026
Thank you for taking the time to share your experience with us! We are thrilled to hear that Steph was able to provide helpful assistance. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI have recently being dealing with the Lancaster Letting Team to let out a property in Lancaster.
Many thanks to Cody, Rosie and Michael for ensuring that the process was very well handled by the Team, and that everything was made as easy as possible for me to secure a successful Tenancy Agreement.
Well done.
David ยท 10 December 2023
Agent replied ยท 31 December 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleA massive thank you to Fliss and the rest of the sales team at Entwhistle green. They made what was a really stressful time more bearable and dealt with my all my calls and queries ( there were lots ) promptly. Thanks again
Saz ยท 25 July 2024
Agent replied ยท 24 August 2024
Thank you for your excellent 5* review and kind words of our dedicated team Saz. Kind regards, Lucy, Customer Relations.
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5/5
GoogleBiggest thank you to Shannon King who has helped us throughout the whole rental process! She has been nothing but friendly, clear and informative as well as keeping us updated all the way through. Highly recommend Shannon if you are looking to rent!
Natalia ยท 25 July 2024
Agent replied ยท 24 August 2024
Many thanks for your fantastic 5* review and recommendation Natalia. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI had a very positive experience when I sold my house recently. Felicity and Kim went above and beyond to ensure the sale happened as swiftly and smoothly as possible, in difficult circumstances caused by the buyers. They were professional throughout. I would not hesitate to let them sell a house for me again and Iโd recommend EG to family and friends.
Pam ยท 31 May 2023
Agent replied ยท 30 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI have had a really pleasant house move, thanks to the staff at Entwistle green. Erin, Michael and Shannon have all been very helpful and pleasant throughout. I would highly recommend! Thank you again for all of your hard work ๐ โฆ
Emma ยท 13 February 2026
Agent replied ยท 13 April 2026
Thank you so much for taking the time to share your positive experience with our team at Entwistle Green! We're thrilled to hear that Erin, Michael, and Shannon were able to make your house move a pleasant one. Thank you for choosing us and for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWhat a refreshing change to work with such a lovely caring person! Cody was brilliant. Start to finish cody really helped us with a rented property. Nothing was too much always happy to help. Took us step by step as this was our first time renting with an estate agent. Credit too the company.
Jenna ยท 10 December 2023
Agent replied ยท 31 December 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThe level of service offered from sales team has been outstanding. A friendly team, nothing to much trouble and always followed up on calls, viewings for feedback. A great level of customer service from my perspective. Highly recommend.
Jeremy ยท 13 March 2026
Agent replied ยท 13 April 2026
Thank you for the kind words! Our sales team takes pride in providing outstanding service and we are thrilled to hear that it is appreciated. Thank you for recommending us, it means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMy experience of moving home just before Xmas was very stressful but due to health issues it was something I needed to do Cody was very helpful professional and did everything to take some stress away I appreciate all the help from the team Dan Rosie and especially Cody amazing teamwork
Kelly ยท 25 January 2024
Agent replied ยท 25 March 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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4/5
GoogleI have recently started a new tenancy in a property that I found with the help of Entwistle Green. It was exactly the sort of property we were looking for and the whole process was made simple and straight-forward with the help of the agents. In particular, Cody was a great help and welcomed any questions or concerns warmly.
Hannah ยท 9 July 2023
Agent replied ยท 30 July 2023
Thank you for your terrific review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRenting through Erin and Entwistle Green has been my family's most satisfactory rental experience in the UK. Erin genuinely wants to support her clients to find a suitable property, so she listens to them, answers their questions, helps them to weigh options, and ultimately becomes their favourite by the time they're leaving her desk with the helpful information and other kinds of rental assistance that they need. This was our experience and we're grateful for it. She made sure we found a suitable house without delay and we're looking forward to working more with the Entwistle team in future.
Emmanuel ยท 17 December 2024
Agent replied ยท 24 December 2024
Hello Emmanuel, thank you so much for your wonderful 5* review! We're thrilled to hear that Erin and the Entwistle Green team provided you with such a satisfactory rental experience. We look forward to assisting you again in the future. Best regards, Lucy, Customer Relations Team
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5/5
GoogleWe needed to move into the area and had been looking at houses for months until we came across one from Entwistle Green. From the start of making the initial enquiry, to viewing to applying to moving in was so simple and quick. They were amazing even when we had to delay the move by a week they accommodated everything. I have been renting for 20 years and this was the easiest and painless move that we have done with an estate agent. Thank you so much to the team Erin, Shannon and Michael you were superstars and I cannot recommend you enough!!!
Louise ยท 17 December 2024
Agent replied ยท 24 December 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Louise! Kind regards, Lucy, Customer Relations.
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5/5
GoogleI really appriciate everything that Michael, Rosie, and Cody had done for me during the process of renting the property in Lancaster. The team is professional, and Michael is especially helpful. I have the confidence that my life in the future months here will be happy and efficient.
Wendy ยท 24 February 2024
Agent replied ยท 25 March 2024
Thank you for taking the time to leave us your glowing 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe met Kristina over a year ago ... we messed her around, we were messed around (by potential sellers) ... she stayed calm and professional throughout the process.
Kristina is a rarity in her profession - she LISTENS!! When the appropriate property came on the market, she contacted us immediately, and arranged the perfect viewing. Due to her fastidious preparation and excellent presentation skills, we had bought the property before we walked though the front door!
Helping throughout the legal processes, with moving companies, delivery times ... you name it, Kristina was always there to provide help and advice.
We are so grateful to you for everything you have done for us.
Mark and Jackie Ryan
Mark ยท 1 March 2020
Agent replied
Many thanks for taking the time to leave our dedicated team this fantastic 5* review. Best wishes, Scott
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5/5
GoogleI approached the Lancaster branch to sell my mother's house and within minutes of it going online we had 3 requests for views, one of which has resulted in a sale. I was so impressed by the approachability and friendliness shown by all the staff but in particular Kim Howarth.She has kept me up to speed on everything as soon as it happened and her professionalism is to be commended. I would definately use Entwistle Green again in the future.
Deborah ยท 1 March 2020
Agent replied
Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott
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5/5
GoogleThere is no doubt that buying and selling houses is an exceptionally stressful experience! And our recent purchase was a nightmare; it was complicated and it was protracted.
Any company can do well when dealing with simple transactions. The measure of a good company is the way in which they manage difficult situations.
Kristina Wenlock surpassed all expectations in her management of our recent purchase.
She kept us informed at all times and made the process possible; her enthusiasm for the sale was the same at the end as it was at the beginning.
There was never a time when we felt uninformed and throughout the process, Kristina behaved with absolute professionalism. Thank you! We are in our new home thanks to you Kristina. When we had lost the 'will to live' you kept the process on track!
Pauline ยท 1 March 2020
Agent replied
Thank you for taking the time to leave us your wonderful 5* review! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott
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5/5
GoogleExcellent service many thanks to Erin,Shannon and Michael they were so helpful, friendly and hardworking, great team work .I am so grateful for your assistance and will always recommend you.Keep it up guys!!!!Happy client Charlotte G.Kanhiwa
Sally ยท 23 September 2024
Agent replied ยท 23 October 2024
Many thanks for your marvellous 5* review and recommendation Sally. Best wishes, Lucy, Customer Relations.
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5/5
GoogleUsed Entwistle Green to find a tenant for my property. Shannaon, Michael and Erin were great and I felt supported throughout the process.
Service was very good with fantastic communication throughout.
Will definitely use again in the future.
Megan ยท 17 August 2024
Agent replied ยท 24 August 2024
Thank you for your thoughtful 5* review Megan! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleMany thanks for staff for their patience and support especially a special thanks for Michael and Shannon.They supported and guide us .Clarifying doubts and explaining all the details very accurately. Once again thank you Michael, Shannon and your team.
Aswani ยท 25 July 2024
Agent replied ยท 24 August 2024
Thank you for taking the time to leave us this amazing 5* review aswani krishnakumar. Kind regards Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.