Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBig THANK YOU to Cody, Michael and Shanon, the letting team at Entwistle Green in Lancaster. They have all been amazing and helpful. The whole process of renting a property with them has been straight forward and stress free. Always at the end of the phone to answer any questions and always keeping me and my husband updated. Keep up the good work! ⭐⭐⭐⭐⭐
Jo · 25 July 2024
Agent replied · 24 August 2024
Hi Jo Towers, thank you for your kind words about Cody, Michael, and Shanon from Entwistle Green in Lancaster. We're thrilled to hear that your renting experience was stress-free and straightforward. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMichael deserves a standing ovation for his incredible work as lettings manager. He tackled a tricky tenancy situation with unwavering patience and a smile, even when I bombarded him with questions, he has the patience of a saint!!
What makes Michael exceptional is his knack for turning problems into solutions. His genuine care for both tenants and landlords shines through in every interaction. He's the kind of person who turns a potentially stressful situation into a positive experience, all while keeping that friendly demeanor intact.
Thank you, Michael, for turning what could have been a headache into a breeze.
Another thank you would extend to Felicty, who was a real help in Michaels absence, taking my calls where Michael was on appointments, it is my understanding she doesn't even work in the lettings department - but still went above and beyond to help me.
Charlotte · 23 August 2023
Agent replied · 27 August 2023
Hi Charlotte, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleGood customer care at Entwistle Green Lancaster. Many many thanks to Michael.,Erin Shannon..am very excited 💯 plus,the way you work hand in hand as a team, keep it up guys....in less than 1 week I found a new apartment...for any one looking for apartment to let go to entiwistle Lancaster as for Michael,Erin and Shannon they will help you fast...
Sam · 23 September 2024
Agent replied · 23 October 2024
Many thanks for your outstanding 5* review Sam! We're thrilled to hear that Michael, Erin, and Shannon provided you with excellent customer care and helped you find a new apartment so quickly. Your kind words and excitement mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI experienced a very great service from Entwistle Green Lancaster team, Erin, Shannon & Michael. Special mention goes to Erin, she gave my husband and I an excellent service. She was very helpful, always giving updates and it really made us feel valued. All communication was respectful. Thank you Erin, we are grateful. Thank you Entwistle Green.
Grania · 3 November 2024
Agent replied · 10 November 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Grania! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have recently moved in to a property that I found with the help of the Lancaster branch of Entwistle Green.
Cody Teasdale was the estate agent who worked with me throughout the whole process and I cannot praise her highly enough. She was professional, communicative and made me feel supported at every stage of the rental process. I would also like to mention Michael who I initially viewed the house with, what a lovely bloke.
All in all both Cody and Michael made every stage of the rental process as calm and stress free as I could of ever imagined. They were a pleasure to work with and chat to, I would not hesitate to recommend them to everyone I know!
Ross · 30 June 2023
Agent replied · 30 July 2023
Many thanks for your marvellous recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleErin was very helpful throughout the process and her customer relations skills are excellent!
Adedayo · 27 January 2026
Agent replied · 13 April 2026
Thank you for your kind words! We take pride in providing exceptional customer service and we're happy to hear that Erin's help was valuable to you. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWell done Shannon and the team have done a fantastic job in finding me and my partner a new home
Fraser · 28 November 2025
Agent replied · 27 January 2026
"Thank you for trusting us with finding your dream home! We are thrilled to have helped you and your partner. Wishing you all the best in your new home! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe rented a property with help from Cody and Rosie. Everything was undertaken quickly but with care and with a friendly touch. We didn't have to do much at all! A small issue after moving in was dealt with similarly effectively by Cody. We haven't rented much in recent years so we needed guiding through the process which, I can't imagine, could have been made any easier.
J · 24 February 2024
Agent replied · 25 March 2024
Many thanks J WC for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA fantastic and smooth experience. Erin was fantastic every step of the way and ensured that we moved into our beautiful new home quickly and smoothly going above and beyond every step of the process she's a true credit to the business. Can't recommend the estate agents or Erin enough.
Cameron · 4 December 2024
Agent replied · 9 December 2024
Thank you for your fantastic 5* review Cameron! We're thrilled to hear that Erin provided such excellent service and made your move smooth and enjoyable. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI just want to say the whole business is superb! Felicity, Kim and Josh made the whole process of selling & buying the house. Also when the solicitors were dragging it out. The team would just go that extra mile to help us. I would recommend this estate agents for anyone.
Daniel · 3 November 2024
Agent replied · 10 November 2024
It’s really lovely to read another 5* review and recommendation Daniel. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSteph was excellent she helped put our mind at ease was very good at communicating and listened to what we needed.
Sara · 13 October 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! We're thrilled that Steph provided excellent service and made you feel at ease. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently started renting a flat through Entwistle Green and had a great experience. Erin van Aswegan helped us through the whole process and was absolutely amazing from start to finish. She was always great at answering any questions we had throughout, and she made getting our first home feel easy and stress-free. Highly recommend!
Dylan · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for your review! We are thrilled to hear you had a great experience renting with us. Erin is a valuable member of our team and we are so glad she was able to make the process easy and stress-free for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you so much Erin, for helping me find my dream home! You were incredibly helpful and kept me updated every step of the way. You and your amazing team, including Shannon and Michael, made the whole process seamless and stress-free. I truly appreciate all your hard work.
Bradley · 18 November 2024
Agent replied · 9 December 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Bradley! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrilliant experience renting a property through Entwistle Green Lettings Team! Cody and Michael were amazing, friendly and efficient. They always had a smile on their faces whenever i needed anything and helped as much as possible. Kim and Amy on the sales team were very kind top, Amy made me a lovely coffee. I would highly recommended the team. Many thanks, Margez
🙌
Martes · 24 February 2024
Agent replied · 25 March 2024
Martes Schembri, thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally good service from first contact with Emma all the way through to the finish line. Fliss Wayman was always on top of the status of the sale and helped chase things along at every step. I made a good selection choosing Entwistle Green to handle my property sale.
Mike · 27 October 2024
Agent replied · 10 November 2024
Hello Mike,
Thank you for your fantastic 5* review! We're delighted to hear that Emma and Fliss provided you with excellent service throughout your property sale. Your kind words mean a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThe sale of our property in Lancaster was never going to be easy. However, the team from Entwistle Green Lancaster were terrific, so professional, enthusiastic and determined to get the sale for us. I strongly recommend the Lancaster team and would use the organisation again. Thank you guys, you were brilliant.
Richard · 23 September 2024
Agent replied · 23 October 2024
Thank you so much for your excellent 5* review Richard! We're thrilled to hear that our Lancaster team made the sale of your property a positive experience. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleFantastic experience of selling our property with Entwistle Green Lancaster. It was listed, sold and sale completed in eight weeks!
My thanks to Emma, Fliss, Josh & Kim for all hard work in achieving this sale in such a short time scale. Also special mention to Cerys Hughes at the Morecambe office who was responsible for bringing Entwistle Green estate agents to my attention.
Thank you all.
Gary H
Gary · 29 September 2023
Agent replied · 29 October 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently bought a house through Entwistle. Kim and her team were absolutely excellent and making the process as stress free as possible, and a special shout-out to Chris, who supplied me with the right mortgage I needed for my circumstances. I can’t fault anybody I spoke to, and they were all professional. I really expected it would take months for me to move, but it was seamless. Thank you all so much!
Hannah · 31 May 2023
Agent replied · 30 July 2023
Brilliant to read your kind comments and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleFantastic is the word I’m looking for. Dealing with the team at Entwistle Green especially Cody and Michael both of them are so polite and professional just so easy to talk to. Cody couldn’t be more helpful if she tried and always greet you with a lovely smile on the face I would highly recommend using Entwistle Green thanks to you all Matthew
Matthew · 25 January 2024
Agent replied · 25 March 2024
Thank you Matthew for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleErin was so helpful when l was in distress trying to find a house.Went to many viewings but there were no responds but when l met Erin she helped me until l find the right house she could call me and let me know what’s available.
Juliana · 9 November 2024
Agent replied · 9 December 2024
Thank you for your terrific 5* review and for your complimentary comments Juliana. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe approached Entwistle Green for the sale of our Grade II listed property, as we were also looking to buy from them and felt this may streamline the process. We instantly felt confident in their abilities and the personal and sensitive approach towards our property was exactly what we were looking for. Emma and her team were extremely professional and, despite the chaotic nature of the housing market at this time, provided a very personal service that kept us involved. Our personal purchase process was lengthy and complex. Emma and her team had a lot of stakeholders to carry through this process, but we felt that EG endeavoured to meet our needs throughout, and were able to push things along when necessary to maintain progress. Would use EG Lancaster again in the future.
Ben · 30 July 2022
Agent replied · 30 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have recently rented a property through EG having been given very short notice to leave the property I previously lived in. Luke was there to meet us on the initial viewing and was very friendly and explained everything I needed to know very professionally. Following that everything was processed in a very timely manor and professional at all times. A second viewing was requested and immediately granted. Top marks and a big thankyou for making a stressful process much less stressful. Thanks again.
Matthew · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI've had such a hard time finding a flat in Lancaster due to the housing crisis, and my personal circumstances (disabled, with a service dog). Entwistle has really been the only agents that have been kind to me, and treat me like a person. I've been really pleased with them. Everyone has been kind, but I'd like to credit two people in particular:
Luke Squirrell, I've spoken to him several times and when we met face to face he remembered my name and was very sympathetic and understanding about my situation, promising to help. He gave me good advice on how to write my application and I was luckily finally successful in finding a place (contract still pending).
Also Louise Sadoune has been really fabulous, I've mostly spoken to her via email, and been really appreciative of her time and kindness.
All in all, I've been so happy with this estate agent, they've been so kind and understanding with my circumstances, and really supportive. Very grateful for their time and help!
Mazzo · 30 July 2022
Agent replied · 30 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at Entwistle Green Lancaster made the experience of purchasing a home go seamlessly as possible. They were always there to offer their knowledge and the professionalism on show was a credit to the company. A big thank you to Felicity and Josh for been there for my endless questions and for their reinsuring answers. I would highly recommend this estate agent. Dave
D · 29 September 2023
Agent replied · 29 October 2023
Thank you for your excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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