Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would highly recommend the Lancaster team for the professional way in which they guided us through the sale of our house. Ryan immediately gave us confidence at the valuation meeting and then Kim and Kristina sensitively liaised between all parties and managed to keep it all on track. They were easy to get hold of and kept us up to date at all times. It felt like we were in 'safe hands'.
Liz · 1 March 2020
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleFrom a "landlords" perspective we have found the new "lettings" team in EG Lancaster a breath of fresh air!! Nothing is too much trouble & always happy to assist. Both Michael and Cody have worked hard to help / explain procedures to new tenancy`s, at all times friendly,helpfull,polite. RECOMENDED.
Sean · 20 August 2023
Agent replied · 27 August 2023
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had been looking for rental accommodation in Lancaster, for a very long time. Thankfully I found a property listed with Enthistle Green. I've had a great experience working with them and a special recommendation for Cody as she was extremely helpful, polite, friendly and great at her job.
Sharon · 30 June 2023
Agent replied · 30 July 2023
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 2/5
GoogleChose this company to sell our house. Bad decision we wasted a few weeks because the valuer, Ryan, overpriced our house just to get our business!! If he had done his homework, which he patently didn't, he would have found that the valuation he gave is not achievable in a property like ours in Nether Kellet. We have moved to Farrell Heywood. It's as it has always been, Estate Agents suck!
John · 1 March 2020
Agent replied
Thank you for taking the time to leave us your comments and I am sorry to read that this may have been your experience. Should you wish to discuss your concerns further, please contact us directly via review@countrywide.co.uk. Kind regards, Donna
★★★★★ 5/5
Googlecody was amazing and so kind and helpful, we recently moved into our first house, 2 weeks before my daughters birthday. and she made our experience amazing. she went above and beyond to answer every question we had and was very organised. We couldn’t recommend a better estate agent.
Ellie · 31 May 2023
Agent replied · 30 July 2023
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEntwistle Green of Lancaster provided an excellent service and completed the residency in a timely manner and provided clear and comprehensive documentation.
Our agent, Cody, made the process a pleasurable experience. We found her friendly yet professional and apreciated her excellent communication skills.
Michael · 24 October 2023
Agent replied · 29 October 2023
Thank you for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
★★★★★ 1/5
GoogleI rented a property for 3 years in williamson road in Lancaster. Possibly the worst agency you can deal with! They treated us very badly, always wanted to take more money and not flexible at all. Luckily our landlady interfered to remove their house from entwistle. Thankfully landlady solved the issue of deposit and extending the contract.
Mohamed · 30 July 2022
Agent replied · 30 July 2023
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from Kristina. She was extremely helpful and always very quick to respond. Kim was also very helpful too.
Felicity · 1 March 2020
Agent replied
Hi Felicity,
Thank you for your brilliant 5* review and I am really pleased to read that Kristina and our local Entwistle Green team provided you with an excellent service. Best wishes, Scott.
★★★★★ 5/5
GoogleHi there like to say this agency staffs members are brilliant helpful specially Luke and Katie been brilliant with there job help me having a house they do good job on board all the time quick reply and friendly i am happy with it service. Many thanks to Entwistle Green staffs from lancaster
A · 29 October 2022
Agent replied · 29 October 2023
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHi there like to say this agency staffs members are brilliant helpful specially Luke and Katie been brilliant with there job help me having a house they do good job on board all the time quick reply and friendly i am happy with it service. Many thanks to Entwistle Green staffs from lancaster
Gokhan · 30 July 2022
Agent replied · 30 July 2023
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBoth Cody and Michael have been a huge help in finding me a great new tenant and in record time too - a real pleasure to deal with and more than happy to help with any questions I had ! !
D · 20 August 2023
Agent replied · 27 August 2023
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrilliant service! Michael and Cody are very professional, friendly, and efficient! They are always happy to help! Emma and Amy are also very nice. I would highly recommend them!
M · 26 April 2024
Agent replied · 24 August 2024
M thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCody and Michael did a great job for us, renting out out apartment within a week of it going onto the market. They provided excellent feedback at all times of the process and made the experience seem effortless
Philip · 29 September 2023
Agent replied · 29 October 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic experience from start to finish. Nothing was too much trouble. Thanks especially to Jan (the viewer), josh & Kimberley. The gift box was a lovely touch when I collected the keys to our new home, thank you.
Zoe · 29 September 2023
Agent replied · 29 October 2023
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter a long and difficult process trying to find a rental property, Entwistle Green really came through with the most spectacular support. I can't say how thankful I am to Louise for going above and beyond to help, and the support has continued to be just as amazing after moving in.
Jodie · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 1/5
GoogleMyself and my partner are trying to find property to rent. Our communication with Entwistle Green was unpleasant when we were just trying to find out more information about a property.
We were told that the property had been reserved (fair enough) and that we could sign up to be on their waiting list. So we told them our details, but when they found out that we are currently students they completely dismissed us, saying that they "generally don't let to students" even though we had quite clearly already explained that we were looking to rent after graduation and would be in full time work. The man on the phone did not listen and ended the conversation after offering no help or advice to us.
After deciding to try phoning back to further explain that we could provide details of a guarantor to support our application, the same person answered the phone but could apparently not remember us or the conversation we had just had, even though it was only about 3 minutes later that we called back. He informed us that "it's all well and good saying you have a guarantor, but relationships fall apart".
Entwistle Green made what is already a very stressful process even more so with their dismissive attitude towards us, offering no help for us trying to rent a property and disregarding our legitimate means to pay rent. After this dealing, I was grateful to not have let a property with them.
Lucy · 29 October 2022
★★★★★ 5/5
GoogleFrom my experience they were very useful. They chased up solicitors and seemed genuinely interested in processing the house transaction as quickly and smoothly as possible. Compared with what I've heard about other estate agents, Entwistle Green were very good!
Luke · 30 June 2023
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCody and Michael are very helpful, responsible and responsive!! We were renting a house during easter holiday and Cody even sent us picture and video of the new property during the holiday to make sure everything is alright! Highly recommend their services!!!
Satya · 1 May 2023
Agent replied · 30 July 2023
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe would like to share our recent experience dealing with Cody and Michael. We found them both to be very friendly, helpful, efficient and good communicators.
Christine · 26 April 2024
Agent replied · 24 August 2024
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
★★★★★ 1/5
GoogleMyself and my partner are trying to find property to rent. Our communication with Entwistle Green was unpleasant when we were just trying to find out more information about a property.
We were told that the property had been reserved (fair enough) and that we could sign up to be on their waiting list. So we told them our details, but when they found out that we are currently students they completely dismissed us, saying that they "generally don't let to students" even though we had quite clearly already explained that we were looking to rent after graduation and would be in full time work. The man on the phone did not listen and ended the conversation after offering no help or advice to us.
After deciding to try phoning back to further explain that we could provide details of a guarantor to support our application, the same person answered the phone but could apparently not remember us or the conversation we had just had, even though it was only about 3 minutes later that we called back. He informed us that "it's all well and good saying you have a guarantor, but relationships fall apart".
Entwistle Green made what is already a very stressful process even more so with their dismissive attitude towards us, offering no help for us trying to rent a property and disregarding our legitimate means to pay rent. After this dealing, I was grateful to not have let a property with them.
Lucy · 30 July 2022
★★★★★ 5/5
GoogleVery good reliable service from a buyers point of view, always very responsive and helpful. Great in between for access to the property multiple times and even a little patient with us with questions.
Stuart · 29 September 2023
Agent replied · 29 October 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleErin , shannon & micheal did everything they possibly could to make sure we got the home we wanted.
Excellent communication throughout and very helpful.
Highly recommend to anyone looking.
Thanks very much
Natalie · 3 April 2025
★★★★★ 1/5
GoogleThey were nice and proffessional until I paid them. Since I had problems with my landlord and I couldn't contact him, they lied to me about not having any alternative contact information but his adress was stated on my tenancy agreement. Which would never come unless I specifically asked for it. I'll never use their services ever again.
Danuta · 1 March 2020
Agent replied
Good morning Danuta,
I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 5/5
GoogleBrilliant service - thanks Kim for all your help 😁 …
Leanne · 31 July 2019
Agent replied
Thank you for your wonderful 5* review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.