Trusted Agent profile · Lancaster, Lancashire
Verified
★★★★★
311 reviews across 1 platform
67-71 Market Street, Lancaster, Lancashire, LA1 1JG
Part of Entwistle Green, see every office.
Entwistle Green's office in Lancaster, Lancashire, at 67-71 Market Street, is rated 4.6 out of 5 across 311 reviews on 1 platform, including 311 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
5/5
GoogleKimberley Howarth dealt with the sale of my property. She was very effecient and acted promptly to help the sale proceed. She always phoned me back when she said she would, keeping me updated every step of the way.
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
5/5
GoogleFantastic Service from Cody, thank you so much for helping me find my new home
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely superb service. From the initial visit to exchange of contract, Entwistle Green have been on the case. We had an offer within three weeks of going to market at the price recommended by the agent. They are a very friendly and professional team.
Hi, Ron Thank you for taking the time to leave this review. It must be such a relief when everything goes so smoothly and quickly. It sounds like the staff offered a great level of customer service as well. Kind regards, Chris
5/5
GoogleQuick friendly service and communication which helped the move to be smooth and stress free. Luke and louise were a great help with any issues we had.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleThanks a lot to Cody and Michael for carrying out the process as easy as possible.
Many thanks for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery helpful and supportive staff, Michael and Cody are really approachable and helped us get everything sorted quickly.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleRecently purchased a property overall the experience and support from Kim and fliss was excellent!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleNot a good experience with Entwistle. They are only interested in money. Customer service is extremely poor and people are quite rude to be honest.NegativeQuality
Hello, we're sorry you feel this way. We'd really appreciate any further feedback which you can leave by emailing review@countrywide.co.uk Kind regards, Lucy, Customer Relations
5/5
GoogleColm arranged a 6 month tenancy in Lancaster through Kimberley Jackson at this office and she must be praised for her efficiency, patience and professionalism. Great service as I was travelling from Ireland. Thank you
Thanks Danny, your kind words are very much appreciated. Best wishes, Mark
5/5
GoogleEntwistle Green were fantastic with our house sale. They were very responsive to emails and attentive to detail. I would definitely recommend the Lancaster branch as they are a friendly bunch and great to deal with .
Hi Isobel, thank you for your great 5* review and recommendation. It's wonderful that you had a great experience in the sale of your property. Best wishes, Tracey.
2/5
GoogleSeveral times ive tried to contact them, phone calls, emails and voicemails. Haven't spoken to anyone from their company yetNegativeResponsiveness
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
Googleluke squirell you did a fantastic job even going above and beyond too make it as smoothly as it did
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHighly recommended and a 5 star service from all the team. I've dealt with the branch over a number of years for both lettings and sales. I simply wouldn't go anywhere else in Lancaster.
Hi Nicola, thank you for your 5* review. I'm delighted that Entwistle Green in Lancaster continue to provide you with great customer service. Best wishes, Tracey.
5/5
GoogleSold my house on the Hala estate just over a month ago, helping me with my sale was Kimberley, Kristina and Rodger. I can't thank them enough for the work that they did.
Thank you Graham for your wonderful 5* review. It is great to read that you were so happy with the service you received from our Entwistle Green branch in Lancaster. Kind regards, Scott
5/5
GoogleWe have just recently completed on our property and I would just like to say what a stress free experience we had at Entwistle Green Lancaster. We had tried another agent previously with no success and within the first week we had more viewings on our house than the whole time with the other agent. Great service and would definitely recommend them to anyone struggling to sell.
5/5
GoogleStaff are friendly and amazing at there job. Luke helped me so much. And still is helping today
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleSold my parents home through Entwistle Green. Kristina supported us all the way through the sale and kept us updated on the process from start to finish. Would recommend this agent.
Many thanks Susan for you 5* review and recommendation. I'm delighted that Kristina and the team at Entwistle Green supported you throughout the sale. Best wishes, Tracey.
5/5
GoogleI've only just started looking as a first time buyer, but the team have so far been professional yet friendly. I feel very comfortable with them.
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
4/5
GoogleHappy to review cody..she’s lovely,nice and approachable.
Wonderful to read your review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
5/5
GoogleI'm thrilled with the service Entwistle Green provided me when I sold my house. I strongly recommend them.PositiveResponsiveness, Professionalism, Value
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleI'm sorry that I couldn't give them 0 stars, because they really deserve it. No organisation whatsoever, the only process which was organised ridiculously well is the part where they have to get money off you. Having moved to Lancaster from the south I have gone through multiple lettings agents, but by far these people had the least clue in property management
5/5
GoogleEntwistle Green made a stressful time much easier, very happy with the speed and efficiency of the service and would not hesitate to recommend them. Mr & Mrs Woods
Thank you Chris, kind regards, Mark
5/5
GoogleThe best Estate Agent in Lancaster, very helpful, friendly, nice to work with, always approachable. Respect the customers to the most and always supportive! Highly recommend!
Many thanks Aimun for your great 5* review and recommendation. Best wishes, Tracey.
5/5
GoogleExcellent service really friendly staff and always Always available to give help & good advice
Customer experience is very important to us and as such I am sorry if this has been your experience, please do contact us at review@countrywide.co.uk. should you with to discuss further. Kind regards, Donna.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Entwistle Green's Lancaster office has 311 reviews across 1 platform: 311 on Google.
Entwistle Green Lancaster is rated 4.6 out of 5 across all 311 reviews, and 4.6 out of 5 on Google from 311 reviews.
Yes. In The Trusted Agent 2026 awards: Entwistle Green, Lancaster won Trusted Agent.
Entwistle Green Lancaster, 67-71 Market Street, Lancaster, Lancashire, LA1 1JG.
