5/5
Felicity was wonderful from start to finish. Kept me updated and understood the task . I want that house get me that house.

Trusted Agent profile · Lancaster, Lancashire
Verified
★★★★★
307 reviews across 1 platform
67 Market Street, Lancaster, Lancashire, LA1 1JG
Entwistle Green Lettings's office in Lancaster, Lancashire, at 67 Market Street, is rated 4.6 out of 5 across 307 reviews on 1 platform, including 307 Google reviews rated 4.6.
Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
5/5
Felicity was wonderful from start to finish. Kept me updated and understood the task . I want that house get me that house.
5/5
Cody at the Lancaster branch was exceptionally accommodating to my requests for details and repeated visits to my new property. All questions were answered quickly, professionally and in a relaxed, friendly manner. They took a lot of the stress out of this new experience for me.
Many thanks Ian Russell for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
We recently moved into a 2 bed house after a long time looking - Cody and Michael have both been exceptionally patient with us and always willing to help no matter the problem! Would highly recommend renting from Entwistle green in Lancaster just for the peace of mind that they're going to go out of their way for you
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
1/5
We bought a house from one of their clients. They didn't seem very interested in selling to us, at one point didn't tell us that an offer had been accepted. When I went in the office to enquire they looked at me as if I was an alien, often taking 2 to 3 minutes to acknowledge my presence. Although our seller signed the standard form saying they would leave the property in good order, it was full if rubbish and filthy, when we informed them, they said they couldn't do anything. Makes me wonder if they sell anything. They just cant be bothered
Thank you for taking the time to leave us your feedback. I am sorry to read your comments and would like to invite you to discuss your concerns further via review@countrywide.co.uk. Whilst it is unfortunate that the previous owner did not clear and clean the property prior to completion, this is unfortunately a matter outside of the branches control as I hope you can appreciate. Kind regards, Scott (Customer Relations)
5/5
Small things make big differences when buying houses. EG showed overwhelmingly that they were prepared to put the effort in and pay attention to detail to ensure our purchase progressed as smoothly as possible. Little touches like an extra viewing, knowing the property well and making sure that calls were returned promptly all combined to make the process a positive one. Despite the fact that the agent represents the seller, EH made us feel they were also supporting us as buyers. A very positive experience for us.
Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
Can we express our thanks for the sterling work you have put into making the sale of our cottage happen. It was a long journey with a sprint finish, but we finally have the keys to our new property. At times it was very stressful but your assurance and confidence always shone through. Although not in your remit you helped us immensely with the purchase as well even though that was with a different agent. I think one or two solicitors could learn a lesson in customer service from you ! All the Best
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
5/5
We just had a rental property go through with Shannon, she was beyond helpful and understanding with all of our quirks and general neediness. Truly I couldn't have asked for a better person to help us through this stressful experience
Thank you for your terrific 5* review Jacob. Best wishes, Lucy, Customer Relations.
5/5
From first viewing to actually owning the staff were spot on . Clear in all aspects of dealing with them . No lengthy delays in communication. Very fair to both parties I would say .
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
Lancaster office. We cannot speak highly enough of the service recieved. Having just arrived to take charge of lancaster lettings, im sure micheal was busy enough, however he met with us immediatley and expediated the process from there on. Once an agreement was in place the move was swift and painless.(as desired) Thank you micheal and thank you Entwistle green.
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
All the staff at the Lancaster branch were helpful and courteous but CODY TEASDALE and MICHAEL HEYWORTH were exemplary. They both went out of their way to help me with some pretty tricky problems and I am really grateful to them both.
Thank you for taking the time to leave us this tremendous 5* review Pat. Kind regards, Lucy, Customer Relations.
5/5
Kirsty, Kim and team were very proactive in helping us to find a rental property, unlike other lettings agents, many of whom were indifferent. We would use their services again in future.
Thank you Trish for your and glowing 5* review of our local Entwistle Green team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
5/5
Chris was very helpful and easy to communicate with
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
We have sold our house with Entwistle Green in Lancaster (sold very quickly ,within 2 weeks) and also bought a house from the same estate agents. Me and my wife dealt with the Branch Manager Kimberly Howarth and also Christina and Roger and found them to be realy reliable and that nothing was too much trouble at all. We got updates and advice on how the sales were going through making sure we new exactly how we was progressing. There are cheaper Internet deals out there,but I'd like to think that you get what you pay for,which in my eyes, I'd rather pay a little extra knowing that I'm being looked after and that I can contact them anytime should you need to ask them anything. I'd recommend them to freinds and family no problem at all. Well done to the staff there your providing a great service. Chris and Tracey
Thank you Chris for your amazing 5 star review of the great service you received from Entwistle Green in Lancaster. It is brilliant to read that you were kept up to date throughout the process and the team were always available to help. It is fabulous that you would recommend them and I will pass your praise onto the team. We look forward to working with you again in the future. Best wishes, Emma.
5/5
Cody from the Lancaster team has been very helpful during our move and patient with us. The Entwistle team at this branch have been very accommodating and ensuring our move goes as smoothly as possible, so thank you very much.
Thank you for taking the time to leave us this great 5* review Officially Lizzie. Kind regards, Lucy, Customer Relations.
5/5
Bought my first house through entwistle green and used their in house mortgage advisor Chris who works under countrywide mortgage services. Great experience, everything went extremely smoothly. In less than 2 month I went from making an offer, to having the keys. Would 100% use both entwistle and countrywide again.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
A big thankyou to Erin from Entwistle Green in Lancaster for helping us move in so quickly and easily. A great staff member, could not recommend more!
Thank you for your 5* review and recommendation Tiff. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
There’s a really good team for renting properties here! Got me moved in really quickly. It’s easier if you go into their office in person. Shannon, Michael and Erin are all lovely and friendly.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
Cody and Micheal have been absolutely brilliant throughout my renting journey. I can’t thank her and the rest of the staff enough. Communication has been fantastic and I have felt super supported, comfortable and welcome! Thanks guys!
Hi Bekah Kelly, thank you for your kind words about Cody and Michael. We are delighted to hear that you had a fantastic renting journey with us and felt supported and welcome. We appreciate your feedback and look forward to assisting you in the future.
5/5
I would highly recommend the Lancaster team for the professional way in which they guided us through the sale of our house. Ryan immediately gave us confidence at the valuation meeting and then Kim and Kristina sensitively liaised between all parties and managed to keep it all on track. They were easy to get hold of and kept us up to date at all times. It felt like we were in 'safe hands'.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
What a great experience with this company. Joshua sorted out all the issues we have had and answered all our queries along the way. I would definitely recommend this company to deal with
Thank you Virginia for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
A very helpful and efficient team. Cody and Rosie guided me through the letting process at all stages and Michael very kindly visited the property to provide measurements and details when I had any queries. Emails answered promptly and nothing has been too much trouble. Highly recommended!
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
Many thanks go to Michael and Cody for their professional and caring manner they both provided in managing the letting of my property. They took away the stress with reassurance for a smooth process. Much appreciated.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
I highly recommend this agent to help you find a rent flat in Lancaster. Under the very tight situation of renting market here, Cody helped up quickly move in the new home and tried her best to solve the related small issues on time. It's a pleasure to rent with them.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
From a "landlords" perspective we have found the new "lettings" team in EG Lancaster a breath of fresh air!! Nothing is too much trouble & always happy to assist. Both Michael and Cody have worked hard to help / explain procedures to new tenancy`s, at all times friendly,helpfull,polite. RECOMENDED.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Entwistle Green Lettings's Lancaster office has 307 reviews across 1 platform: 307 on Google.
Entwistle Green Lettings Lancaster is rated 4.6 out of 5 across all 307 reviews, and 4.6 out of 5 on Google from 307 reviews.
Entwistle Green Lettings Lancaster, 67 Market Street, Lancaster, Lancashire, LA1 1JG.