Entwistle Green Lettings Lancaster reviews

★★★★★ 1/5

Google

I hardly ever leave reviews but I have to in this case. Whatever response underneath from ‘customer services’ to try and belittle any claims completely proves this company is not customer centric… the customer is always right. Flying or maybe gliding down from their decent reputation of yesteryear in the local area, the company is a shadow of its former self. Expensive, outdated, young inexperienced staff, surrounded by senior staff who you just get the impression from that they can’t be bothered. Still hiding behind the current health situation as an excuse for not doing anything. Although they admit that this has had an impact to their service they were quite happy to take the FULL monthly fees regardless. Paid for full management service over 2 years. Regrettably I was far too busy to monitor. What I was left with was the dirtiest tenant who caused no end of mess to my property. 1 propery check in two years blamed on the pandemic, however I was able and expected to sort gas certs and repairs without any hassle. You can never get through to Lettings by phone. They are seriously understaffed as the only excuse is , sorry I was out on visits. Otherwise it’s a call to some Preston call ‘office’ that basically take messages. They are quick to take your money but offer absolutely nothing in terms of ‘management’ they claim to offer. I have countless emails recently with my bad tenants email address included , so tenants..GDPR is not of their concern. I wouldn’t use this tin pot outfit if they were the last letting agency on the planet. I could go on and on with this review. It will not be long until this company lags behind the more personal letting agency’s with cheaper fees that are cropping up. AVOID unless of course you are a dirty tenant who cannot look after a house safe in the fact that Entwistle Green will be oblivious to it and on the report photos you do get, are of poor quality and cannot enlarge so your landlord will never know. I feel absolutely gutted that I wasted money on the ‘Full Management’ service. Understaffed, under enthused and won’t be around in Lancaster for much longer that I can be certain.NegativeResponsiveness, Quality, Professionalism, Value

Ben · 21 June 2022

★★★★★ 5/5

Google

We used Entwistle Green because they've been in this business for ever, they know the market and provided us with confidence that the valuation and how they were going to market our property was spot on. Yes ours was an expensive property, but don't be fooled by the perceived "go-to" agents with the glossy brochures, large % selling fees and over valuations to suck you in. Entwistle Green sold ours within a few weeks with no hassle or stress. Give them a go, no matter how big or small your property, you'll get the same service and attention.PositiveResponsiveness, Quality, Professionalism, Value

Mike · 21 June 2022

★★★★★ 5/5

Google

Great thanks to Louise and the Lettings team for another successful tenancy arrangement. We have been with Entwistle Green Lettings for many years and would recommend them for their professional services.

Stephen · 30 July 2022

★★★★★ 5/5

Google

Due to the passing of my father I had to sell the family home. Kim from the Lancaster branch has been very professional, understanding and helpful. She provided a first class service. Always willing to advise when asked. Nothing was too much trouble and she was always quick to respond. I would definitely recommend Entwistle Green Estate Agent.

Linda · 22 March 2024

★★★★★ 5/5

Google

Great from start to finish. Elly was very helpful and informative when booking our free valuation. All staff have been professional and lovely. Thank you for all your help. I will definitely be back in the future!

Rebecca · 11 September 2021

★★★★★ 1/5

Google

That letting agency really deserves 0 stars instead of one. It's a nightmare for tenants. Every time we had to deal with them, there were ridiculous additional charges. Payments went through another company, and when they made some clerical error, both companies issued at least 40 letters to us, bullying us to pay what has already been paid. We phoned them countless times, but every time we phoned one company, the other issued a new letter. In the end it also turned out that our agreement had a blazing mistake, and thus there were additional issues to make a new agreement. People working at Entwistle Green are completely useless and uninformed. I'm not sure what they get paid for, because it's definitely not skills to write correct documents. Oh and of course we had to insure the house with their suggested insurance company and yet again, the payments were going through yet another separate company. So cancelling the insurance after the end of our rent is yet again a nightmare and it's still not resolved a month after my first call to cancel the insurance.

Marcin · 31 July 2016

★★★★★ 5/5

Google

A seamless purchase of our new house. Felicity was very helpful and promptly chased up any queries we raised. I'd highly recommend Entwistle Green!

Sam · 1 April 2023

★★★★★ 5/5

Google

Would highly recommend Chris for any mortgage advice needs! Very friendly and informative, exactly what you need being a first time buyer.

Cerys · 31 May 2023

★★★★★ 5/5

Google

Cody was absolutely amazing. Patient and kind and helped me with all my queries and stresses. Thank you so very much xxx

Michelle · 31 May 2023

★★★★★ 5/5

Google

Very gratefull to all in Entwistle green, especially Kim. We have dealt with some very difficult situations over and over again to finally get to our first ever house... on this "rocky" way we couldn't have made it without you. Thank you for everything!!

Ivana · 31 July 2019

★★★★★ 5/5

Google

Cody and Michael were both amazing with helping me and my partner move into our first rented property :)

Robert · 27 July 2023

★★★★★ 5/5

Google

Entwistle Green were fantastic throughout a particularly difficult house move that took longer than expected. The team were always helpful and proactive in finding out the latest news about the exchange progress and keeping me up to date / reassured throughout the process I would wholeheartedly recommend their service.

Sophie · 28 July 2024

★★★★★ 5/5

Google

The sale took 5 months to go through, it was very stressful with solicitors on many occasions but Kim was patient getting the updates we needed and was very approachable throughout. Thank you so much!

Helen · 30 May 2021

★★★★★ 5/5

Google

Thanks to Felicity for her help when we recently bought our first home. Always quick to respond and pleasant to deal with. Excellent service.

Danny · 2 December 2022

★★★★★ 5/5

Google

Michael and Cody have been amazing, they are the best agents I have had so far! From the beginning they were incredible helpful and made sure I was up to date with all information I needed to conclude the rental agreement. They made sure, everything went smooth and easy, when I was still living in another country. 100% recommended to every expat relocating to Lancaster.

Carmen · 9 July 2023

★★★★★ 5/5

Google

Thanks Cody you was great help

Dean · 22 March 2024

★★★★★ 4/5

Google

Kudos to Felicity and Kim who were both very communicative and helpful towards the end of a long and drawn out house purchase (from our side spanning over a year). Kim also very helpful on completion day when funds transferred down to the wire but kept in communication with seller and solicitor whilst we were sat in the office waiting for the keys. Nice welcome pack on arrival at the house too.

Andy · 2 November 2022

★★★★★ 5/5

Google

Helen has been enormously helpful, kind and considerate throughout my journey buying a house and she helped me secure a mortgage that is affordable. Highly recommended!

Krishan · 30 July 2022

★★★★★ 5/5

Google

I am highly convinced with invaluable service provided by Erin, Shannon and Michael. I always received an quick response from them. They helped me to successfully complete the formalities of the contract, and explained in detail about the maintenance and related procedure.

Harminder · 23 September 2024

★★★★★ 5/5

Google

Fantastic team. Recently rented property with the agency and have only good things to say. From viewing to moving in, best ever. Luke was exceptional.

Ismail · 30 July 2022

★★★★★ 5/5

Google

We bought our house through Entwistle Green Lancaster. Very professional and honest while viewing the property and answered any follow up questions with ease. After deciding to purchase the house, the vendors unfortunately opted a legal firm who will remain unnamed. Long story short Entwistle Green (Kim) went above and beyond to help chase up, pester and eventually get the sale through. Ever professional and understanding with us despite the odd rant as you can imagine. A great big thanks from us for finding and help buying our new home. If not for you we'd still be waiting now!PositiveResponsiveness, Quality, Professionalism

Graeme · 21 June 2021

★★★★★ 1/5

Google

Please be careful of dealing with this agency, most of their work is scam. I have suffered of being changed many things that they were responsible of and they did not admit it. If you have to deal with them for a property, try to take pictures of every single thing before you rent or buy from them and check carefully. Do not sign any paper coming from them without reading it very carefully amd consulting a lawyer.

Jabir · 24 October 2021

★★★★★ 1/5

Google

Please be careful of dealing with this agency, most of their work is scam. I have suffered of being changed many things that they were responsible of and they did not admit it. If you have to deal with them for a property, try to take pictures of every single thing before you rent or buy from them and check carefully. Do not sign any paper coming from them without reading it very carefully amd consulting a lawyer.

Jabir · 30 July 2021

★★★★★ 5/5

Google

Kim specifically and the branch more broadly were fantastic in what transpired to be a complicated process that was more drawn out than either of us had imagined at the beginning of the process. Kim's patience though never waivered until the process had successfully completed. Highly recommended.

Steve · 21 May 2024