Trusted Agent profile · Lancaster · Lancashire
Verified
★★★★★
307 reviews across 1 platform
67 Market Street, Lancaster, Lancashire, LA1 1JG
Entwistle Green Lettings's office in Lancaster, Lancashire, at 67 Market Street, is rated 4.6 out of 5 across 307 reviews on 1 platform, including 307 Google reviews rated 4.6.
Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
5/5
GoogleI thoroughly recommend Entwistle Green Lancaster. They, for the second time, have shown such professionalism, kindness and care with the sale of my house. Even when obviously very busy they take time to listen and explain what is happening. I would go nowhere else. They have been brilliant.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your amazing comments, recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have used this company for many years and have always found them to be extremely helpful and very professional. This time we would especially like to than Luke who has gone the extra mile in sorting out a complicated issue. Many thanks
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience renting my first property through Cody and Michael at Entwistle Green, very professional and polite, would definitely recommend!
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
5/5
GoogleFantastic service from all the staff at Entwistle Green. Both in sales and Lettings. Always helpful and a pleasure to deal with.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
GoogleI never managed to rent a property through this company because they make it impossible to even look at a house. They're only interested in getting you to agree to an early agreement or they tell you not to bother. Landlords beware - they turn down decent tenants just to get someone through the door quickly.
Hi, I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. Please be assured we take all feedback very seriously and would very much like to investigate this matter further for you. If you would like to go into more detail about the concerns you have raised, including the property address details, then please email me at customer.care@countrywide.co.uk and we will be happy to review this further for you. Many thanks.
5/5
GoogleGreat help from Michael, Erin & Sharon
Many thanks for your outstanding 5* review and your generous comments Chris. Best wishes, Lucy, Customer Relations.
5/5
GoogleCody at Entwistle Green is very professional and handled my rental perfectly and swiftly.
Thank you for leaving us your superb 5* review Lea. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe used Entwistle Green for the sale of our first home. Throughout the whole process, they were exceptional. Their professionalism was excellent, and the support they offered throughout was of the highest standard. I can’t recommend them enough.PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleIm giving a bad review here because entwisle green NEVER answer their phones. It really is such lazy customer service where they expect everyone to send them an email. Answer your phone!
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service from Michael and Cody, can not recommend them highly enough.
Thanks Percy G for the amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleFliss and Kim are brilliant! So professional and very friendly. All questions were answered promptly and I felt very well looked after. Thank you, (Lancaster).
Thank you for your amazing review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
GoogleWould give zero stars if I could. Would never ever deal with these lot again. No professionalism, the way we were treated was embarrassing. Not a single person cares or bothers to sort anything out. All they care about is getting money. It's a joke!
Thank you for taking the time to leave us your comments and I am sorry if this has been your experience. Customer service is very important to us and as such I would like to invite you to contact us directly about your concerns to review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleThe Lancaster branch dealt with my recent purchase and I can’t rate them highly enough. Fantastic communication from Kim who worked extremely hard to get us to completion. Very professional service, reliable and hard working team. Highly recommended.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing recommendation and 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleKimberley Howarth dealt with the sale of my property. She was very effecient and acted promptly to help the sale proceed. She always phoned me back when she said she would, keeping me updated every step of the way.
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
5/5
GoogleQuick friendly service and communication which helped the move to be smooth and stress free. Luke and louise were a great help with any issues we had.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleHave recently rented a property through the Lancaster office and have been very impressed with the support and service. Cody has answered any queries quickly and efficiently, guiding me through the process at every stage. Communications always good and timely. Many thanks.
1/5
GoogleNever deal with these scumbags and joke of a lettings company, avoid at all costs! The fees to rent a flat are sky high, the highest of any other agency, and once you've paid if you have any issues with your property they will never help. You will find yourself ringing them everyday, they will tell you that it's been taken note of and someone will be over to look at the issue but no one ever shows up. Take this scenario and repeat 5 times, and still - no one will ever come. I'm seriously considering calling an ombudsman on this branch, because this feels like a scam, they rip you off and don't do any work at all. I don't know what they are doing at their office, but all I can say is they are first class liars and the rudest and arrogant bunch you will ever come across.
5/5
GoogleThese guys are great, I came to them with a seemingly impossible task and they not only rise to the challenge they do it promptly. Within a week I had my new home all sorted.. they helped with any and all issues with professionalism.
Hi Charlee, many thanks for a great 5* review. Best wishes in your new home, Tracey.
5/5
GoogleKim and Felicity worked really hard chasing up enquiries to ensure we completed on time, they were super supportive and did a great job. Matthew and Kim
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI found the whole lettings procedure extremely thorough, efficient and very quick. Kim, the Lettings Negotiator, was very well informed at the viewing and made sure that we knew exactly what was involved in the procedure. I particularly like the online referencing tool
Many thanks Chloe for taking the time to leave this brilliant 5* review of our dedicated team. Best wishes Lucy.
5/5
GoogleEntwisle Green exceeded expectations and achieved six offers on my house, with several above the asking price. Friendly and professional with an excellent knowledge of the local market. Recommended.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely superb service. From the initial visit to exchange of contract, Entwistle Green have been on the case. We had an offer within three weeks of going to market at the price recommended by the agent. They are a very friendly and professional team.
Hi, Ron Thank you for taking the time to leave this review. It must be such a relief when everything goes so smoothly and quickly. It sounds like the staff offered a great level of customer service as well. Kind regards, Chris
5/5
GoogleGreat team who kept us informed and updated all the way through the selling process.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic Service from Cody, thank you so much for helping me find my new home
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
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