Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
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5/5
GoogleThe sale of our property in Lancaster was never going to be easy. However, the team from Entwistle Green Lancaster were terrific, so professional, enthusiastic and determined to get the sale for us. I strongly recommend the Lancaster team and would use the organisation again. Thank you guys, you were brilliant.
Richard Β· 23 September 2024
Agent replied Β· 23 October 2024
Thank you so much for your excellent 5* review Richard! We're thrilled to hear that our Lancaster team made the sale of your property a positive experience. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
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5/5
GoogleI have recently rented a property through EG having been given very short notice to leave the property I previously lived in. Luke was there to meet us on the initial viewing and was very friendly and explained everything I needed to know very professionally. Following that everything was processed in a very timely manor and professional at all times. A second viewing was requested and immediately granted. Top marks and a big thankyou for making a stressful process much less stressful. Thanks again.
Matthew Β· 24 October 2022
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe approached Entwistle Green for the sale of our Grade II listed property, as we were also looking to buy from them and felt this may streamline the process. We instantly felt confident in their abilities and the personal and sensitive approach towards our property was exactly what we were looking for. Emma and her team were extremely professional and, despite the chaotic nature of the housing market at this time, provided a very personal service that kept us involved. Our personal purchase process was lengthy and complex. Emma and her team had a lot of stakeholders to carry through this process, but we felt that EG endeavoured to meet our needs throughout, and were able to push things along when necessary to maintain progress. Would use EG Lancaster again in the future.
Ben Β· 24 October 2022
Agent replied Β· 23 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI've had such a hard time finding a flat in Lancaster due to the housing crisis, and my personal circumstances (disabled, with a service dog). Entwistle has really been the only agents that have been kind to me, and treat me like a person. I've been really pleased with them. Everyone has been kind, but I'd like to credit two people in particular:
Luke Squirrell, I've spoken to him several times and when we met face to face he remembered my name and was very sympathetic and understanding about my situation, promising to help. He gave me good advice on how to write my application and I was luckily finally successful in finding a place (contract still pending).
Also Louise Sadoune has been really fabulous, I've mostly spoken to her via email, and been really appreciative of her time and kindness.
All in all, I've been so happy with this estate agent, they've been so kind and understanding with my circumstances, and really supportive. Very grateful for their time and help!
Mazzo Β· 24 October 2022
Agent replied Β· 23 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleErin was so helpful when l was in distress trying to find a house.Went to many viewings but there were no responds but when l met Erin she helped me until l find the right house she could call me and let me know whatβs available.
Juliana Β· 10 November 2024
Agent replied Β· 10 December 2024
Thank you for your terrific 5* review and for your complimentary comments Juliana. Best wishes, Lucy, Customer Relations.
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5/5
TrustpilotI can't thank the Maghull Office in Merseyside enough
I can't thank the Maghull Office in Merseyside enough for the help support and commitment the team provided throughout the purchase of my home. The knowledge, skills and abikity the team have is amazing, and although they are very busy, they always had time to help and assist. Communication was excellent throughout my purchase, to include excellent interpersonal skills that always made me feel reassured. The branch Manager Sarah and Georgia were totally amazing at their job and really lovely people. Sam, who was my financial advisor was truly both a lovely person and excellent at his job. Moving home is a stressful time, however. The team at Maghull helped me from start to end. I would highly recommend the team at Maghull to help with house sale,purchase or mortgages. Thank you so much Lynn Handley π
M Β· 21 September 2024
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5/5
GoogleπΊEntwistle green πΊAn amazing experience with (Shannon King) Highly professional work and excellent customer service. The attention to detail is truly impressive. I highly recommend them to anyone looking for quality and creativity. Keep up the great work π β¦
Ahmad Β· 10 May 2026
Agent replied Β· 10 October 2026
Thank you so much for your kind words! We are thrilled to hear that you had an amazing experience with Shannon King at Entwistle Green. Our team prides ourselves on professionalism and attention to detail, and we are glad to have met your expectations. Your recommendation means a lot to us. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleThe team at Entwistle Green Lancaster made the experience of purchasing a home go seamlessly as possible. They were always there to offer their knowledge and the professionalism on show was a credit to the company. A big thank you to Felicity and Josh for been there for my endless questions and for their reinsuring answers. I would highly recommend this estate agent. Dave
D Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotCancelled Appointment Last Minute
Had an appointment booked for 11:30 Friday as were looking to sell & we were looking to get the property valued, received a call 10:30 the day of the booking with some excuse about another Entwistle Green office boking the appointment wrong, after checking the reviews on Trustpilot I feel like I've had a lucky escape
Dean Β· 21 August 2026
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5/5
GoogleI had a very positive experience when I sold my house recently. Felicity and Kim went above and beyond to ensure the sale happened as swiftly and smoothly as possible, in difficult circumstances caused by the buyers. They were professional throughout. I would not hesitate to let them sell a house for me again and Iβd recommend EG to family and friends.
Pam Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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5/5
GoogleErin is very warm and helpful to my new rent house. Gonna keep long term cooperation
BILLY Β· 18 September 2025
Agent replied Β· 18 April 2026
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleCody helped us move into our first rental property. She made the experience so easy for us as and went above and beyond to make sure everything ran smoothly. She is so sweet and truly an asset to the team- also a special thanks to Rosie for taking us on our viewings. We are so pleased :)
Ava and Mathew
Ava Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleExcellent service, Michael and Shannon were extremely helpful and very fast with their work!
Meru Β· 17 September 2025
Agent replied Β· 8 October 2025
Thank you so much for your kind words! We're thrilled to hear that Michael and Shannon provided you with excellent service and speedy assistance. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleJust started renting a nice little apartment from Entwistle Green. Cody has been a fantastic help. She has given me constant updates and has been very quick and efficient in getting me moved in as soon as possible as well as quickly replying to follow up emails. Appreciate your help Cody :)
James Β· 27 March 2024
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us an amazing 5* review James Hawkins. Kind regards, Lucy, Customer Relations.
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4/5
GoogleI have recently started a new tenancy in a property that I found with the help of Entwistle Green. It was exactly the sort of property we were looking for and the whole process was made simple and straight-forward with the help of the agents. In particular, Cody was a great help and welcomed any questions or concerns warmly.
Hannah Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your terrific review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleFliss and the rest of the staff at Entwistle Green were fabulous. Friendly, efficient and always replying to my many queries quickly - either by phone or e.mail. Jan was very helpful in opening up the property on several occasions. All in all a very positive experience, which made the stressful process of purchasing a property so much easier.
Anne Β· 24 October 2023
Agent replied Β· 23 October 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
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5/5
Trustpilot5* Service and Support
Iβve had my property let through the Lettings Team at Entwistle Green in Blackburn for almost 5 years. Sherry, Tracy & Donna have been brilliant - they answer calls and emails promptly and they have always given honest feedback on my property and any updates required. Any issues have been quickly addressed and resolved - and what is an added bonus is theyβre really a great team to deal with.
Thomas Β· 9 April 2026
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5/5
GoogleCody and Michael were incredibly helpful throughout the process remaining transparent and professional at every stage. They went above and beyond to try and help me which was greatly appreciated. Mostly, they were easy to get hold of and responded quickly to any queries that I had.
Carl Β· 25 June 2024
Agent replied Β· 23 October 2024
Many thanks for your fantastic 5* review Carl. Best wishes, Lucy, Customer Relations.
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5/5
GoogleBiggest thank you to Shannon King who has helped us throughout the whole rental process! She has been nothing but friendly, clear and informative as well as keeping us updated all the way through. Highly recommend Shannon if you are looking to rent!
Natalia Β· 24 August 2024
Agent replied Β· 23 October 2024
Many thanks for your fantastic 5* review and recommendation Natalia. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI have recently being dealing with the Lancaster Letting Team to let out a property in Lancaster.
Many thanks to Cody, Rosie and Michael for ensuring that the process was very well handled by the Team, and that everything was made as easy as possible for me to secure a successful Tenancy Agreement.
Well done.
David Β· 28 December 2023
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI went for mortgage advice with Chris, with no real hope of getting anywhere in the current climate but Chris was fantastic. I cannot express how supportive he was throughout the whole process, always available to help explain what was happening throughout the whole remortgage procedure. A big thanks goes out to him with my highest recommendation.
CrazyCatLady Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
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5/5
GoogleWhat a refreshing change to work with such a lovely caring person! Cody was brilliant. Start to finish cody really helped us with a rented property. Nothing was too much always happy to help. Took us step by step as this was our first time renting with an estate agent. Credit too the company.
Jenna Β· 28 December 2023
Agent replied Β· 23 October 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI have had a really pleasant house move, thanks to the staff at Entwistle green. Erin, Michael and Shannon have all been very helpful and pleasant throughout. I would highly recommend! Thank you again for all of your hard work π β¦
Emma Β· 17 February 2026
Agent replied Β· 18 April 2026
Thank you so much for taking the time to share your positive experience with our team at Entwistle Green! We're thrilled to hear that Erin, Michael, and Shannon were able to make your house move a pleasant one. Thank you for choosing us and for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleA massive thank you to Fliss and the rest of the sales team at Entwhistle green. They made what was a really stressful time more bearable and dealt with my all my calls and queries ( there were lots ) promptly. Thanks again
Saz Β· 25 July 2024
Agent replied Β· 23 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team Saz. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.