Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
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5/5
TrustpilotI can't thank the Maghull Office in Merseyside enough
I can't thank the Maghull Office in Merseyside enough for the help support and commitment the team provided throughout the purchase of my home. The knowledge, skills and abikity the team have is amazing, and although they are very busy, they always had time to help and assist. Communication was excellent throughout my purchase, to include excellent interpersonal skills that always made me feel reassured. The branch Manager Sarah and Georgia were totally amazing at their job and really lovely people. Sam, who was my financial advisor was truly both a lovely person and excellent at his job. Moving home is a stressful time, however. The team at Maghull helped me from start to end. I would highly recommend the team at Maghull to help with house sale,purchase or mortgages. Thank you so much Lynn Handley π
M Β· 21 September 2024
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5/5
TrustpilotI recently purchased a house andβ¦
I recently purchased a house and received outstanding service from Emma Mallins at Entwistle Green Allerton. From start to finish, Emma was professional, responsive, and incredibly helpful throughout the entire process.
Emma Β· 16 March 2026
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5/5
GoogleThe team at Entwistle Green Lancaster made the experience of purchasing a home go seamlessly as possible. They were always there to offer their knowledge and the professionalism on show was a credit to the company. A big thank you to Felicity and Josh for been there for my endless questions and for their reinsuring answers. I would highly recommend this estate agent. Dave
D Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotCancelled Appointment Last Minute
Had an appointment booked for 11:30 Friday as were looking to sell & we were looking to get the property valued, received a call 10:30 the day of the booking with some excuse about another Entwistle Green office boking the appointment wrong, after checking the reviews on Trustpilot I feel like I've had a lucky escape
Dean Β· 21 August 2026
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5/5
GoogleI had a very positive experience when I sold my house recently. Felicity and Kim went above and beyond to ensure the sale happened as swiftly and smoothly as possible, in difficult circumstances caused by the buyers. They were professional throughout. I would not hesitate to let them sell a house for me again and Iβd recommend EG to family and friends.
Pam Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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5/5
GoogleErin is very warm and helpful to my new rent house. Gonna keep long term cooperation
BILLY Β· 18 September 2025
Agent replied Β· 18 April 2026
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleCody helped us move into our first rental property. She made the experience so easy for us as and went above and beyond to make sure everything ran smoothly. She is so sweet and truly an asset to the team- also a special thanks to Rosie for taking us on our viewings. We are so pleased :)
Ava and Mathew
Ava Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleExcellent service, Michael and Shannon were extremely helpful and very fast with their work!
Meru Β· 17 September 2025
Agent replied Β· 8 October 2025
Thank you so much for your kind words! We're thrilled to hear that Michael and Shannon provided you with excellent service and speedy assistance. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleJust started renting a nice little apartment from Entwistle Green. Cody has been a fantastic help. She has given me constant updates and has been very quick and efficient in getting me moved in as soon as possible as well as quickly replying to follow up emails. Appreciate your help Cody :)
James Β· 27 March 2024
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us an amazing 5* review James Hawkins. Kind regards, Lucy, Customer Relations.
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4/5
GoogleI have recently started a new tenancy in a property that I found with the help of Entwistle Green. It was exactly the sort of property we were looking for and the whole process was made simple and straight-forward with the help of the agents. In particular, Cody was a great help and welcomed any questions or concerns warmly.
Hannah Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your terrific review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleFliss and the rest of the staff at Entwistle Green were fabulous. Friendly, efficient and always replying to my many queries quickly - either by phone or e.mail. Jan was very helpful in opening up the property on several occasions. All in all a very positive experience, which made the stressful process of purchasing a property so much easier.
Anne Β· 24 October 2023
Agent replied Β· 23 October 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
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5/5
Trustpilot5* Service and Support
Iβve had my property let through the Lettings Team at Entwistle Green in Blackburn for almost 5 years. Sherry, Tracy & Donna have been brilliant - they answer calls and emails promptly and they have always given honest feedback on my property and any updates required. Any issues have been quickly addressed and resolved - and what is an added bonus is theyβre really a great team to deal with.
Thomas Β· 9 April 2026
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5/5
GoogleCody and Michael were incredibly helpful throughout the process remaining transparent and professional at every stage. They went above and beyond to try and help me which was greatly appreciated. Mostly, they were easy to get hold of and responded quickly to any queries that I had.
Carl Β· 25 June 2024
Agent replied Β· 23 October 2024
Many thanks for your fantastic 5* review Carl. Best wishes, Lucy, Customer Relations.
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5/5
GoogleBiggest thank you to Shannon King who has helped us throughout the whole rental process! She has been nothing but friendly, clear and informative as well as keeping us updated all the way through. Highly recommend Shannon if you are looking to rent!
Natalia Β· 24 August 2024
Agent replied Β· 23 October 2024
Many thanks for your fantastic 5* review and recommendation Natalia. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI have recently being dealing with the Lancaster Letting Team to let out a property in Lancaster.
Many thanks to Cody, Rosie and Michael for ensuring that the process was very well handled by the Team, and that everything was made as easy as possible for me to secure a successful Tenancy Agreement.
Well done.
David Β· 28 December 2023
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI went for mortgage advice with Chris, with no real hope of getting anywhere in the current climate but Chris was fantastic. I cannot express how supportive he was throughout the whole process, always available to help explain what was happening throughout the whole remortgage procedure. A big thanks goes out to him with my highest recommendation.
CrazyCatLady Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
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5/5
GoogleWhat a refreshing change to work with such a lovely caring person! Cody was brilliant. Start to finish cody really helped us with a rented property. Nothing was too much always happy to help. Took us step by step as this was our first time renting with an estate agent. Credit too the company.
Jenna Β· 28 December 2023
Agent replied Β· 23 October 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI have had a really pleasant house move, thanks to the staff at Entwistle green. Erin, Michael and Shannon have all been very helpful and pleasant throughout. I would highly recommend! Thank you again for all of your hard work π β¦
Emma Β· 17 February 2026
Agent replied Β· 18 April 2026
Thank you so much for taking the time to share your positive experience with our team at Entwistle Green! We're thrilled to hear that Erin, Michael, and Shannon were able to make your house move a pleasant one. Thank you for choosing us and for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleA massive thank you to Fliss and the rest of the sales team at Entwhistle green. They made what was a really stressful time more bearable and dealt with my all my calls and queries ( there were lots ) promptly. Thanks again
Saz Β· 25 July 2024
Agent replied Β· 23 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team Saz. Kind regards, Lucy, Customer Relations.
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5/5
TrustpilotSo refreshing to deal with enthusiasticβ¦
So refreshing to deal with enthusiastic knowledgeable staff. Rachael was fantastic on the phone and left a great first impression. Poppy came to do the valuation and was really took time to discuss everything and again had the knowledge and was prepared fully. They put themselves out for viewings etc where others estate agents make little effort to accommodate a date a time you need. I will 100% be using these girls. Brilliant π
Brian Β· 9 August 2024
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5/5
GoogleSteph was very helpful throughout. Thanks for your help
Joe Β· 1 October 2025
Agent replied Β· 8 October 2025
Thank you for taking the time to share your experience with us! We are thrilled to hear that Steph was able to provide helpful assistance. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleThe level of service offered from sales team has been outstanding. A friendly team, nothing to much trouble and always followed up on calls, viewings for feedback. A great level of customer service from my perspective. Highly recommend.
Jeremy Β· 17 March 2026
Agent replied Β· 18 April 2026
Thank you for the kind words! Our sales team takes pride in providing outstanding service and we are thrilled to hear that it is appreciated. Thank you for recommending us, it means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleProfessional, lovely, super helpful Stephanie Hardie !!!!!Massive Thank you!!!
Recently 08.25 Our building-property company L&M TOP LIVING LTD bought a property through Entwistle Green Sales and Letting Agents Lancaster and we meet this fantastic young lady-Stephanie Hardie!!!
She was always there for us, super professional, she managed to complete the deal in around 30 days. Highly recommended!!!!!
Maggie
Margarita Β· 18 September 2025
Agent replied Β· 18 April 2026
Thank you for the kind words, Maggie! Stephanie is truly an asset to our team and we are thrilled to hear about your positive experience. We are dedicated to providing efficient and professional service to our clients. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI approached the Lancaster branch to sell my mother's house and within minutes of it going online we had 3 requests for views, one of which has resulted in a sale. I was so impressed by the approachability and friendliness shown by all the staff but in particular Kim Howarth.She has kept me up to speed on everything as soon as it happened and her professionalism is to be commended. I would definately use Entwistle Green again in the future.
Deborah Β· 24 October 2020
Agent replied Β· 23 October 2024
Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.