Entwistle Green Lancaster Sales reviews

★★★★★ 5/5

Google

Had a fantastic experience selling my house with Entwistle Green. Special mention to Felicity who constantly kept me up to date with the sale, always really positive and professional and a joy to deal with, as were the whole team. I definitely recommend them to anyone thinking about selling their house in the Lancaster area.

Colette · 18 August 2025

★★★★★ 1/5

Trustpilot

Booked a valuation with anna

Booked a valuation with anna. Visit was short she was very brief and not much help. Thought the valuation was poor compared to others x her manner was impersonal x promised follow.up email which never came . Would not advise anyone to use this service . J jones

Jacqueline · 27 June 2026

★★★★★ 5/5

Google

Steph has been professional and so supportive through the whole process. She clearly has great passion for what she does and it is a joy to experience. Nothing was a problem to her and she always remained honest and positive even when we faced challenges. Fantastic job Steph, thank you for everything!

Clare · 18 August 2025

★★★★★ 1/5

Trustpilot

Shocking …

Unfortunately our experience with this Maghull branch is shocking! Our property manager Carlie replies to emails at best 3-4 weeks later. Can never get in touch with anyone in the office. Told you will get a call back and don’t. We have been letting a properly for about 3 years with this company and it’s a joke. Have damp patches in two of the 3 bedrooms to the point the pain it peeling off and the brown damp patches on the bay window are awful.

Danielle · 29 September 2026

★★★★★ 5/5

Google

Had a very pleasant experience with Entwistle Green; the staff there are very approachable, friendly and easy to talk to. Shannon was the person who dealt with me and the whole process was extremely smooth. Would highly recommend using this letting agents for any property matters.

Matthew · 17 September 2025

★★★★★ 5/5

Trustpilot

Rental Property Search Made Easy

I was searching for a rental property with very specific requirements, which made the process quite challenging. Bella was absolutely incredible throughout the entire journey. With a perfect balance of patience, persistence, and professionalism, she guided me through every step and went above and beyond to ensure that all my needs were met. Thanks to her dedication and tenacity, she was able to secure the perfect property for me, something I couldn’t have achieved without her support. I am deeply grateful for her hard work and expertise. Thank you, Bella!

Peter · 18 August 2025

★★★★★ 5/5

Trustpilot

Great agent to sell through

I worked with Alex, Jess and Matt at the Old Swan branch. Great team and helped pushed the sale through. I have used them twice and will use them in the future for future sales. From setting up viewings to chasing the buyer, they were great. Thanks team

James · 30 April 2026

★★★★★ 5/5

Google

A massive Thank You to Erin at Entwistle Green Lancaster! Erin is kind, compassionate and went the extra mile to help me secure a lovely property this week! I needed to move in quickly due to my circumstances. She did a fantastic job chasing everything up and reassured me. I am so excited and happy to be now moving in to my new home. Thank you to the whole team for everything!

Kathryn · 24 August 2024

★★★★★ 5/5

Google

I had a fantastic experience with this letting agency, especially the staff member ERIN VAN ASWEGAN who helped me secure my new rental home. From the very beginning, they were professional, friendly, and extremely helpful. Every question I had was answered clearly, and the whole process was smooth and stress-free. They kept me updated at every stage and genuinely cared about finding the right place for me. Highly recommended to anyone looking to rent with confidence!

Karuna · 17 January 2026

★★★★★ 5/5

Google

Stephanie has been a wonderful support during this very stressful situation. She has been there at the end of the phone with a smile and with the answers that you need during this process. She worked endlessly to give us all in the chain a …

Jackie · 18 July 2025

★★★★★ 5/5

Google

I was moving home and looking to rent my current property, my first time in the letting business, Rosie's explanations and support was amazing and encouraging. Cody is a competent and lovely lady, my tenants wanted to move in quickly , Cody sorted the processes out quickly and got them moving in at their desired date . The letting team(Cody, Rosie , Michael) were very professional from the point of arranging viewings , communication and getting my tenant in . I used them as my sole agent . I would recommend . Well done Entwistle Green team for making my dream come true.

N · 26 February 2024

★★★★★ 1/5

Trustpilot

Obstructive and awful experience

This is a review for the Bury branch. I am an 84 year old widow and I am absolutely disgusted with the way this company acts, and I will be pursuing them further, through the Property Ombudsmen. They were not providing an adequate service, with hidden charges and poor value for money, and when I tried to change to a different estate agent they claimed they were not receiving any emails. I know for a fact they were sent these emails by the other estate agents, as we were cc'd in the email chain, and Entwistle Green are just being deliberately obstructive. They have carried on in this way for the past few weeks, and they are causing me a lot of stress.

Jasmine · 6 August 2026

★★★★★ 5/5

Google

So pleased with the service a professional outfit and the team were so helpful, Rosie , Cody and Michael were fantastic in helping the new Tenant's in and solved all the raised issues and saved me long journey's every time and they went that extra mile for the water company and valuers for me that why i gave then the 5 Starts nothing was too much trouble , i sleep at night knowing its in safe hands .

Colin · 27 March 2024

★★★★★ 5/5

Google

I’ve had fantastic experiences with this company especially Erin and Shannon from lettings moving me and my kids into our new home excellent service and been kept up to date with everything from start to finish. Highly recommend.

Jane · 24 September 2025

★★★★★ 1/5

Trustpilot

Unprofessional

I would strongly advise anyone to think carefully before using Entwistle Green based on my experience. The most serious issue was that they allowed a surveyor into my property unsupervised and without my permission. During the visit, damage was caused to my property. Rather than accepting responsibility or trying to resolve the matter fairly, Entwistle Green repeatedly refused to take any accountability. After a long and frustrating process, I had no option but to take my complaint to The Property Ombudsman. The Ombudsman ruled in my favour and awarded compensation. However, even after an independent decision had been made, Entwistle Green still failed to pay. I ultimately had to threaten legal action before they finally released the compensation that had already been awarded. The entire experience was stressful, time-consuming and completely avoidable. A mistake can happen in any business, but how a company responds is what matters. In my case, there was no ownership of the problem, poor communication throughout, and I was forced to escalate matters every step of the way. I would not use Entwistle Green again and cannot recommend them based on my experience.

Danny · 29 July 2026

★★★★★ 5/5

Google

This was my first experience renting, and I’m so glad I went through Entwistle Green Lancaster. Erin made the entire process really easy to understand and was always quick to respond. Shannon was also very helpful and cleared up any …

Rea · 18 August 2025

★★★★★ 1/5

Trustpilot

It's like a nightmare

Our landlord works with Entwistle Green and, to be clear, we have no issue with the landlord himself. He was very fair, confirmed from the beginning that we had left the property in excellent condition, and approved the full return of our deposit. Despite this, dealing with Entwistle Green was extremely frustrating. Our calls were repeatedly unanswered, our emails were ignored, and when we visited the office in person, we were given excuses and staff appeared unwilling to speak with us. Even though our landlord had already authorised the full refund, it took nearly two months for us to receive our deposit. The lack of communication and unnecessary delay caused a great deal of stress. Based on our experience, I would strongly advise tenants and landlords to think carefully before using this agency.

Direnç · 17 July 2026

★★★★★ 5/5

Google

I recently rented a property through Entwistle Green Sales and Letting Agents in Lancaster, and I couldn’t be happier with the experience. From day one, Erin and Shannon were an absolute pleasure to deal with, always friendly, …

Nnee · 18 August 2025

★★★★★ 5/5

Google

Tried a few other estate agents in Lancaster area but they were awful at replying. From the start Erin was super friendly and helpful, always quick to respond and made the move smooth and stress free. Would definately reccomend!

Jacob · 18 August 2025

★★★★★ 5/5

Google

I have recently moved into a rental property in Lancaster. Cody took care of my application and made the whole process extremely easy, and she was a pleasure to deal with. I was guided through step by step and well informed at all phases of my application, nothing was too much trouble. Cody is an asset to the team, very professional and has a delightful personality. I would highly recommend Entwistle Green to anyone looking to rent a home in Lancaster. Wendy

Wendy · 28 November 2023

★★★★★ 1/5

Trustpilot

Crap service

My experience was very poor when using them for selling property via Flyp. They did not respond promptly to the buyers when their colleague was on leave and no one covered that colleague's work/monitored the email. The deal was nearly fell through because of it! They also failed to issue the MOS to both parties correctly and they sent it to the solicitor who had not been instructed (Wrong solicitors for both buyer and seller sides). They did not take the selling seriously! Please do Think Twice before you instruct them for selling! Besides, their email for complaint is not working. Will definitely escalate to the property Ombudsman.

Tony · 10 July 2026

★★★★★ 5/5

Google

Michael deserves a standing ovation for his incredible work as lettings manager. He tackled a tricky tenancy situation with unwavering patience and a smile, even when I bombarded him with questions, he has the patience of a saint!! What makes Michael exceptional is his knack for turning problems into solutions. His genuine care for both tenants and landlords shines through in every interaction. He's the kind of person who turns a potentially stressful situation into a positive experience, all while keeping that friendly demeanor intact. Thank you, Michael, for turning what could have been a headache into a breeze. Another thank you would extend to Felicty, who was a real help in Michaels absence, taking my calls where Michael was on appointments, it is my understanding she doesn't even work in the lettings department - but still went above and beyond to help me.

Charlotte · 24 October 2023

★★★★★ 5/5

Google

I have recently moved in to a property that I found with the help of the Lancaster branch of Entwistle Green. Cody Teasdale was the estate agent who worked with me throughout the whole process and I cannot praise her highly enough. She was professional, communicative and made me feel supported at every stage of the rental process. I would also like to mention Michael who I initially viewed the house with, what a lovely bloke. All in all both Cody and Michael made every stage of the rental process as calm and stress free as I could of ever imagined. They were a pleasure to work with and chat to, I would not hesitate to recommend them to everyone I know!

Ross · 24 October 2023

★★★★★ 4/5

Google

We struggled buying our house but that was due to solicitors Stephanie was amazing helped us every step of the way she went above and beyond. I would use her again for a house purchase. …

Adam · 18 August 2025