Trusted Agent profile · Glasgow
★★★★★
302 reviews across 2 platforms
107 - 111 Byres Road, Glasgow, G11 5HW
Part of Countrywide, see every office.
Countrywide's office in Glasgow, at 107 - 111 Byres Road, is rated 4.4 out of 5 across 302 reviews on two platforms, including 300 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
GoogleCountrywide’s fee is on the more expensive side in my experience but they sure do get results! We were absolutely delighted working with them for our sale. The staff were friendly, flexible and attentive which made for a relatively stress free experience. Fantastic service, would definitely recommend.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleA really responsible and fantastic agency. Luara was so helpful and she answered all my questions with patience each time.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy
5/5
GoogleFern and Kellie from West end branch were very helpful, responsive and fast - very good service and response at short notice. We were explained the process, Fern and Kellie helped us to get things organised and get the property rented - we would use them again.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCountrywide West End were great helping me sell my flat, very professional and good communication.
Many thanks Lauren for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFirst time renter, blown away by the service, patience and friendliness provided to me and my co-tenant by Alex and Maddie from Countrywide. Having no clue about anything about a month ago we now have someplace to live and we couldn't have done it without them!
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleI couldn't fault the service that Countrywide providing in finding a tenant for our flat - swift, organised and very helpful and pleasant staff. I would highly recommend and will use them again.
Many thanks sophie fridman for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFirst time using Countrywide and can't fault them in any way. From Gavin's initial visit, Jodie & Eilidh dealing with viewings and Julie looking after negotiations things were handled exceptionally well.
Thank you for your glowing 5* review Ken Baxter. Kind regards, Lucy, Customer Relations.
1/5
GoogleHad an absolute nightmare. Thousands of pounds lost in possessions due to mould in a flat. Despite being reported from the week we moved in, and several chase up emails, no one did anything about it until we had enough and moved out. People are so happy to be accepted for a flat but if be wary with Countrywide.NegativeResponsiveness, Quality, Professionalism, Value
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
GoogleDO NOT SELL YOUR HOME WITH COUNTRYWIDE...... Only giving one star as unable to do zero. Admin staff were lovely but beware of Gavin when selling your home. At no time does he mention actual figures but lulls you along and tells which deal will be best for you. We actually paid over two grand more than we should. When we phoned him up he was very rude.
Dear Ms Meechan, I really am sorry to read about your experience. It would be great to discuss this in more detail, please send us an email with your contact number to review@countrywide.co.uk and we will be in touch as soon as possible. Many Thanks, Sarah
5/5
GoogleUsed their landlord services, fantastic from start to finish. Yes they earn a % and justified with the service they provide. Kellie and Jamie, professional, courtesy, helpful, going the extra mile. Understanding of your personal needs, information on tap, advice available at every step.
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI dealt with the lettings team as a new tenant and I was really impressed with the professionalism and friendliness of the team. They responded to all my questions quickly and accurately, and were especially helpful as I was moving across the country.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleMhairi, Joanne, Freya are insurmountable in their experience, professionalism & approach, particularly notable is their communication, congeniality & presentation which speaks volumes! while providing excellent customer service, all are undeniably true assets to the company & for anyone seeking property management services, look forward to doing more business with Countrywide in near future.
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter meeting Gavin at my house and deciding to sell my home with countrywide west end I was very happy with the service I received from Julie, Eilidh,and Diane who kept me updated on the sale of my house
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
5/5
GoogleLaura has been extremely helpful and professional throughout letting process. Would recommend.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy.
5/5
GoogleWe do a lot of work for Countrywide West End and are always made to feel welcome if we have to visit the branch for any reason, the staff are always keen to help any way they can knowledgeable and professional by far the best letting agent to deal with and would recommend these guys and girls to any of my friends & family
Thank you GBR for your warm and kind 5* review of our friendly, knowledgable and helpful team at our Countrywide Scotland branch, Glasgow West End. Kind regards, Scott.
4/5
GoogleKirsten was professional, approachable and friendly.PositiveResponsiveness, Professionalism
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am a landlord who has been using Countrywide for a number of years now. I have recently got a new tenant into my flat and Kellie, Maddie, Freya and Alex couldn't have been anymore helpful. Thanks again
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe process was very easy and simple from the get-go, thanks to the excellent service from Alex, Maddie and Kellie, who continue to offer help. Very professional and friendly girls and made my first time moving house stress-free.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
Googlethe service was good and Rory Kennedy was very polite and explain everything clearly
Hi, Thank you for the great, 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by the Countrywide team in West-End. Many thanks!
5/5
GoogleJamie and colleagues were very helpful with our recent let via Countrywide. He seamlessly led us through the letting process, with prompt and clear replies to all queries, all the while showing friendliness and extreme professionalism.
Many thanks Heather for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent customer service from Kirstin and mortgage advice from Robyn in a very short timescale to make sure I could get out to view, and offer on a property I really liked. Brilliant communication which is continuing now the property is under offer. Would highly recommend.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleCountrywide West End provided an excellent service throughout the selling process. Julie and Freya and the staff were helpful and supportive at all times and communicated with us every step of the way
Thanks for your great 5* review! - Best wishes, Scott @ Customer Care
5/5
GoogleWe had a great easy time moving to our new flat with the help of Fern! Any issues were efficiently communicated and we were given time to solve several problems we encountered with the move.
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleAtrocious service. This is qualified as follows: Unhelpful; Tardy in response to queries (two weeks to respond to an email); Poor communication in general (do not return calls when requested, difficult to get hold of); Do not act upon or close out items raised in inspections; Made the check out process unnecessarily prolonged (especially with regards to the return of funds).
Hi Dan, I am very sorry to hear that your experience of Countrywide Scotland has not been positive and I would like to thank you for drawing this to our attention. It is disappointing to hear that we fell below the high standards of customer service that we pride ourselves on. We understand that the matter is now being looked into. The case will be investigated internally and processes will be amended to ensure the same issues do not arise again. Many thanks, Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Countrywide, Lanarkshire won Trusted Agent.
