Trusted Agent profile · Glasgow
★★★★★
302 reviews across 2 platforms
107 - 111 Byres Road, Glasgow, G11 5HW
Part of Countrywide, see every office.
Countrywide's office in Glasgow, at 107 - 111 Byres Road, is rated 4.4 out of 5 across 302 reviews on two platforms, including 300 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Countrywide hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
GoogleExcellent and outstanding service in letting the property. Very good client co ordination with helped secure the tenancy complaint building regulation certificates by giving access to maintenance & compliance companies at a competitive price. Throughout the process of finding tenants, gave instant information on prospective tenants and offers after viewing.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWas assisted by Louise during my move and was very happy with the service I recieved. Louise was polite and helpful and made sure everything ran smoothly.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleWouldn't recommend, won't allow viewings of properties unless you tell them your financial history, mortgage abilities, who your mortgage is with etc, wondering when she was going to ask for my shoe sign and zodiac sign - no other estate agent does this so if you are looking to sell your property, do not use them
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service from great team always at he end of the phone. Gavin was spot on with valuation and Bobby, Iona and Sheena helped me stay calm. Would definitely recommend them to anyone.
Thank you so much for leaving our team such a brilliant review Pauline! Glad we were able to help. Do get in touch if we can do anything in the future to help. Kind Regards, Renee
5/5
GoogleJust started renting through Countrywide and the experience was pleasant and easy. Freya Lindsay was very professional and responded quickly to any queries about the application.
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleRadiators didn't work when I moved in back in January, I have reported them numerous times in the last 4 months yet they still haven't been fixed (now it's July). This sucked during February when we had minus temperatures. Floorboards missing in kitchen, wardrobe doors broken, extensive leak in bathroom resulting in water coming through floor if you step close to the sink, all of which have been reported by myself but NOT fixed by countrywide. The only thing I managed to get help with was massive infestation of water bugs when I moved in and the heavily stained mattress, which I'm thankful for as it wasn't the nicest moving into a dirty flat. Flat clearly was not checked before I moved in. I moved out yesterday (11th July) and after sending 3 emails from 8th to the 12th of June explaining that my flatmate was staying in the flat, they still thought we were both moving out. After talking to my flatmate, it turns out he had also explained to them on numerous occasions he wasn't moving out. Quite stressful when they tell you over the phone that a man is coming in 2 hours to take keys off everyone and check us both out, when I'd told them 6 weeks prior just one of us was leaving.. Massive lack of communications must be happening in that office. Unreliable letting agency.
Hi Kathleen Thank you for taking the time to leave this review. We do take all feedback extremely seriously. Could you please provide further details so that we can improve our services and ensure further training is implemented. If you could please send more information to customercare@countrywide.co.uk. Kind regards, Jake
5/5
GoogleIn order to rent out my property, I visited several letting agencies in Glasgow's West End. I felt Countrywide then offered the warmest welcome and the most personal service. I let my house through the Byers Road branch (as it now is) for around four years and I found the service exemplary - always personal, but also speedy, efficient, thorough, reliable and clear. So much so, that, when I eventually came to sell the house, I went to Countrywide as the Estate Agent of my choice.
Thank you Douglas for your 5* review of our local Countrywide Lettings team. It is always great to read such positive reviews and recommendation from our clients. Best wishes, Scott
5/5
GoogleWe chose Countrywide Westend from our shortlist of possible Agents primarily because of Gavin's visit to our property in Glasgow's West End. He was very professional and personable and gave us confidence that Countrywide would do the very best for us. After that, most of our interactions were with Megan who was also wonderful. Very responsive, calm and level-headed in dealing with our concerns. We had a range of prices in mind that we expected/hoped our property would sell for, but it went pretty quickly for a price above that range, and we have the team at Countrywide to thank for that.
Thank you Colin for your wonderful 5* review about our local Countrywide team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleI’m a landlord in Glasgow wonderful service from countrywide west end. Jamie has kept me informed at every stage. Would definitely recommend. This is my second time using there let service and would use again and recommend to others which I have done so already. Frances Smith
Thank you Frances for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing experience with Maddie and the Countrywide team! Have been looking for a flat to rent for the past 4 months, when I finally got in touch about a place with Countrywide, Maddie led us through the whole process so smoothly. Really appreciative and grateful for all the help! Very professional and personal service. Thank you!
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleHave used them as a landlord for 5 years now and everyone in the branch are always very friendly and consistently provide an excellent service. Using them for full service management makes things much quicker and easier than trying to keep up to date with everything yourself and at a very good price. Definitely highly recommend.
Many thanks for your fantastic 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
1/5
Google- Terrible communication with tennants unless they do something illegal and need to cover their own backs. - Terrible communication of tennant needs between staff. - Poor staff training. - Poorly cleaned and maintained flats. Countrywide have earned their terrible reputation, don't choose them unless you have no other choice.
Hi Nick, I am sorry to read you feel this way and I have reached out to the local team about your points. They have advised that you ended your tenancy 7 months prior. Should you wish to, please contact review@countrywide.co.uk with full details of any outstanding concerns and our team will be able to pass these on to the appropriate team. Kind regards, Scott @ Customer Care.
5/5
GoogleFrom the moment of posting an inquiry regarding a prospective property to rent, Countrywide has been quick to help me with all queries I've had. All matters have been dealt with a friendly and professional manner and I've been very happy with the service provided. Renting can be scary, but I'm confident Countrywide will be able to help with every step of the way.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
1/5
GoogleVery poor experience and I'd be concerend if I was letting property through this agent. As a contractor I was asked by the owner of the property to assess some potential works to their property. It had been set up by the owner that the agent 'Countrywide' would meet me at the property and allow me to carry out a survey for the work invloved. On the survey date I then received a call from countrywide to say that they couldnt make it and I'd need to come into the branch to collect keys. I went into the branch and they didnt know who I was or why I was there but they didnt seem to care either. Very disorganised, poor service but worst of all no security checks were done! I was in normal clothing ( Not work uniform ) I could have been anyone, they did not ask me who I was or what I needed the keys for. They just gave out keys freely. I could have been anyone and I know that if this was my home and my family's safety that was being compromised by giving keys out unchecked and freely I'd be really concerend.
Hi Tommy, thank you for your feedback and I am sorry you feel your experience with Countrywide was not a good one. We take security checks very seriously and having checked the property notes we were aware you were coming in for the keys as the landlord had informed us, you arrived in your work branded van and identified yourself when you came into the office. There was never an appointment made to meet you at the property as that is not our procedure, contractors always collect keys from the branch. However, your ID should have still have been checked, as per company procedure, so I apologise that this wasn’t done. We have now implemented staff training to make sure this doesn’t happen again.Thank you for your review, Branch Manager
1/5
GoogleRented a flat from Countrywide (then Merchant Lettings) and can safely say that I will never be going through them again. It took 3 months to get the contract signed for the property which was mostly due to a lack of clarity at the start of the process of what was needed from us. The company is far from transparent meaning that getting anything sorted in the property means going through about 3 or 4 different subsidiary companies of Countrywide with no-one ever taking responsibility for the work being done. Just a nightmare to deal with. Avoid at all costs!
Hi Jocelyn, Sorry that you feel the service was not very good. If you would like to discuss this matter further please call us on 01623885533 or write to customercare@countrywide.co.uk and we would be happy to help. Many Thanks.
5/5
GoogleMany thanks to the team at Countrywide in Byres Road for their work on letting my flat. Once again they were on the ball and there to flatten the bumps on the road. I am so far from home; it's always good to have them around the corner.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery good service, willing and able to sort out any issues. A pleasure to work with.
Many thanks for the fantastic 5* review Jacqueline. Kind regards, Lucy, Customer Relations.
5/5
GoogleTop tier service and communcation from Jamie and the rest of the team. Very happy.
Thank you for your 5* review Jesse. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleAs a landlord, Jamie & Yasmin were excellent and made the whole process of finding a good tenant seamless.
1/5
GoogleToilet has been broken for almost two months. Countrywide are slow, unreliable and complete joke. Can never get through on the phone. Avoid at all costs.
Hi, Thank you for taking the time to leave this review. I am sorry to see that your experience with us has been less than great. Please be assured that all feedback is taken extremely seriously to ensure further training is implemented within the team. Can you please provide the address of the property to customercare@countywide.co.uk in order for us to look into this for you. Many thanks, Regan.
5/5
Googlethey where super helpful through the whole prosses of renting my first flat
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleCountrywide have been fantastic in arranging an updated tenancy agreement during a particularly challenging time. Fern in particular was prompt and very clear with communicating what we needed to do and made the whole process much easier for my partner and I. Thank you so much!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleToilet has been broken for almost two months. Countrywide are slow, unreliable and complete joke. Can never get through on the phone. Avoid at all costs.
Hi, Thank you for taking the time to leave this review. I am sorry to see that your experience with us has been less than great. Please be assured that all feedback is taken extremely seriously to ensure further training is implemented within the team. Can you please provide the address of the property to customercare@countywide.co.uk in order for us to look into this for you. Many thanks, Regan.
5/5
GoogleUsed Countrywide for letting out a flat for the first time and I’m glad I did. Kellie, Fern, Jamie and the rest of the team at the West End branch made the whole thing easy and stress free. Definitely recommend for anyone looking to sell or rent.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Countrywide, Lanarkshire won Trusted Agent.
Tell us what you need and we'll put you in touch. Countrywide hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
