Countrywide Glasgow reviews

★★★★★ 3/5

Google

Key points from a recent purchase listed with Countrywide Westend from a buyer's perspective. International buyers beware. In my particular scenario I was a cash buyer however my funds were primarily in USD which I would convert to GBP upon determining an exact price of purchase. I was attracted to two properties listed by Countrywide, the first I believe was listed in 2019. I sought to make an offer below the listing price as (imo) the property required renovations before it was move in ready. The valuation presented to me in October 2020 was dated April 2019 and there appeared to be little maintenance of the property since the valuation. Negotiations were not entertained and there was disdain cast upon my funding. I left this interaction quite displeased and to-date the listing is still not-sold. To my dismay I discovered another property which met my needs criteria as a new listing under Countrywide. I faced a dilemma as the listing met my needs but I would have to interact with Countrywide again. I opted to prioritize need over emotion and requested a viewing of the property. After the viewing I presented my interest to the seller and asked his permission to enter into negotiations directly. After several counter-offers we were able to settle a price, he was paid in less than 3 weeks after the viewing and of course all legal requirements were adhered to. The seller was quite supportive and we maintain good relations after the sale. Countrywide acted only as a middle person through the entire process. I'll start with the good points, Countrywide has developed a good reputation within the region and through that they have an attractive range of listings. They were quick to book viewings and were quite keen to follow-up on same. Email responses weren't always accurate but all were responded to albeit with a few days lag. On the negative and in my humble opinion, they are more geared towards routine processing i.e. towards local (UK) buyers and don't wish to invest anytime to aid persons who might not be familiar with the specific Scottish system. I received much more pleasant and knowledgeable responses from other agents. The Scottish system is a bit different from the British system for which I am more familiar. To potential sellers please bare my feedback in mind, you might be limiting your potential buyer pool by trusting your listing with Countrywide. This limitation in my opinion is not out of due-diligence and your protection but due to a lack of effort on their part. Perhaps my expectations were marred by other agents or perhaps business is very good for Countrywide and there is a more financial reward to pick fruit from low-hanging branches. The matter is done and I hope this helps another buyer in some way. C'est la vie

Willie · 14 June 2021

★★★★★ 5/5

Google

I am very happy with the quick and friendly response provide by Yasmin and the team

Yuet · 30 May 2024

★★★★★ 5/5

Google

Thanks to the Countrywide team I was able to find an accommodation quickly and effortlessly. The team is professional, organised and values customer’s time. Thanks Kellie Nichol for the assistance. Cheers!

Arvind · 14 June 2023

★★★★★ 5/5

Google

My whole experience has been fantastic from start to finish. The team in countrywide west end are the best that i have ever dealt with. Kellie nichol brought my flat onto the market in february 2022 and ive never looked back. Alex Tucker discussed all relevant marketing of the property and got me up to date with all of the safety requirements. Madeline got me a great tenant and kept me updated throughout the viewing process. Great experience.

Barrs · 14 June 2023

★★★★★ 5/5

Google

A first class friendly service. From the initial meeting with Gavin to my dealings with Bobby and his team the whole process and communication has been faultless. Regular updates were very helpful (both phone calls and detailed emails of viewings). I would certainly recommend Countrywide West End. Kenneth I MacKenzie

Kenneth · 14 June 2020

★★★★★ 5/5

Google

Maddie was so great at helping us find a flat. It's a stressful time for everyone looking, but she was professional, efficient and caring throughout the whole process.

Erin · 14 June 2023

★★★★★ 5/5

Google

I had a maintenance issue at the property that Countrywide manage for me. Aiden was extremely helpful and organised everything for me very quickly. He always replies to my requests and questions speedily which is much appreciated.PositiveResponsiveness, Professionalism

Linda · 14 June 2022

★★★★★ 5/5

Google

Excellent Service from start to finish. Countrywide were very efficient and helpful when it came to selling our flat. We were very happy with the end result. Thanks to Gavin, Kirstin and all of the team at Countrywide!

M · 14 June 2022

★★★★★ 5/5

Google

Yasmin, Kellie and Jamie have been extremely helpful and have managed to rent our flat out in the first two weeks they put it on the market. They were really easy to deal with and gave us great advice

Mu11ian · 16 April 2025

★★★★★ 5/5

Google

Louise was very very helpful and went out of her way in helping and giving me the right amount of information needed .She was very professional and always available to help and answer all queries. I would recommend her over and over againPositiveProfessionalism

Mama · 14 June 2021

★★★★★ 5/5

Google

Letting Agency is run very well by good professional . Management team of Gareth and his deputy Joanne are well above industry average for this service to Landlords and tenants alike .The entire staff are all part of a team which runs the operation in the west end very well ..

Hugh · 15 June 2018

★★★★★ 5/5

Google

I have worked with CountryWide for the past 5 years and they have always found me incredible tenants. Both friendly and professional, I plan on continuing to use them in the future and highly recommend them to anyone

Louise · 6 April 2025

★★★★★ 5/5

Google

Yasmin, Kellie and Jamie are positive and helpful. They come up with solutions and suggestions and they communicate quickly. They also link well together, so if someone's not around, you still have a point of contact.

Val · 16 April 2025

★★★★★ 5/5

Google

Fern was so helpful in my letting process through Countrywide. So grateful for all her assistance and making the process so easy for me.

Izzie · 14 June 2023

★★★★★ 5/5

Google

Excellent experience renting a flat with Countrywide West End. In particular, Alexsandra and Kellie were extremelly helpful, always responding to queries quickly and professionally.

Maria · 14 June 2023

★★★★★ 5/5

Google

Have just rented two properties via Countrywide and was most impressed with how they handled everything. Jamie could not have been more helpful. Both the checkout and new tenants moves were done smoothly. Great service

Stuart · 16 April 2025

★★★★★ 5/5

Google

Excellent service from the West End team for re-letting my property. It was only vacant for a few days and their communication was first class. Very happy with the service.

Angela · 9 June 2025

★★★★★ 5/5

Google

Speedy service which ensured we sold out property quickly - professional, no nonsense and friendly service. Kirsty Ritchie and her team were amazing.

Laura · 14 June 2023

★★★★★ 5/5

Google

Kellie was very friendly and helpful, while maintaining professionalism at all times. So far my experience with her and Countrywide has been seamless!

Antonis · 14 June 2023

★★★★★ 5/5

Google

Countrywide Paisley offered a highly competitive quote and went the extra mile by conducting a property visit and presenting their comprehensive service offerings. Their guidance and support throughout the tenant acquisition process were …

Frances · 16 April 2025

★★★★★ 5/5

Google

Their works attitude is serious, friendly and enthusiastic to me. Well, if you have any questions, they will reply immediately. This makes me feel very safe and warm. I am very grateful to them.

Irene · 16 April 2025

★★★★★ 5/5

Google

Countrywide West End (Kellie, Jamie and Yasmin) have been very helpful at providing clear feedback and finding a new tennant for our flat within a week of going to market. Thx for your help

Julie · 16 April 2025

★★★★★ 1/5

Google

Very happy with the service provided by the letting team for renting my flat. I appreciated it took little time and the fact that the team was very responsive to my queries. Unfortunately, the positive feeling above changed over time. A) Any time there was something to repair in the flat as per tenant's request, communication was rather poor with no follow-up on what reparations were made, status, etc. - and B) lots of problems to terminate the letting to put the flat on sale, with deliberate attempts to prevent contact with the tenant and delay the process. As a landlord, not happy at all of how things have been managed.

Francesco · 14 June 2022

★★★★★ 5/5

Google

From our introductory meeting with Countrywide’s sales manager Gavin, we knew that the sale of our property would be in reliable hands. He displayed an extensive knowledge of the local property market and always provided us with clear and concise information in a down to earth manner, which made us feel very much at ease. Gavin provided us with a very competitive market valuation and also helped to arrange for a Home Report to be carried out prior to our property going onto the market. From there, Kirstin and the sales team at the Byres Road branch took over the next phase of the sale. We found the sales team to be most helpful whenever we had any queries and we were always given advanced knowledge of any arranged viewings and provided with regular feedback. We were delighted to learn that a satisfactory bid had been received in what felt like a very short space of time, and the sale of our property was completed soon after. This is testament to the fine work carried out on our behalf by Countrywide. In summary, we were very pleased with the professional service provided by Countrywide and found their marketing fees, etc to be very straight forward and fair, with no hidden costs. We would have no hesitation in recommending Countrywide when selling a property.

Nick · 14 June 2022