Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRosita was very responsive and…
Rosita was very responsive and understood our problem with the shower head and followed up in a timely manner by checking with the landlord company, arranging the handyman, and replacing the old part. This problem that affected the quality of our life immensely was rectified with her timely support and it means a lot to us so I’m leaving the review for her to get the appropriate recognition and gratitude!🙏 Thank you Rosita
Hoon · 11 July 2024
Agent replied · 24 October 2024
Dear Hoon, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Negin, Customer Relations Team.
★★★★★ 5/5
GoogleRalph is hands-down the best realtor I have ever met or used.
He was super patient even though I was new to renting in the UK. He really took care to explain every detail to me.
I had to do most of the process remotely and he made sure it was as seamless as possible for me.
With a quick turnaround, I needed Ralph to be super attentive and he surely didn’t disappoint as he made sure everything was in place for handover.
No superlatives can possibly do him justice. All I want to say is a BIG thank you to the amazing Ralph!
Stanley · 26 February 2024
Agent replied · 23 October 2024
Dear Stanley, Thank you for your kind comments regarding the Ralph and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotThe requirement from Luca is clear and…
The requirement from Luca is clear and easy to cooperate with.
Zd · 21 May 2026
Agent replied · 24 October 2024
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 4/5
TrustpilotLiFe Residential Experience
My experience with LiFe Residential is okay, but I am grateful for having Sophie Kaur as my property manager. She has always been kind and approachable and helpful. Sophie will also make sure that my flat issues are being attended and resolved as soon as possible.
Samantha · 15 August 2026
Agent replied · 24 September 2026
Dear Samantha, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie
★★★★★ 5/5
TrustpilotArjin has been the best support we had so far
This is a review about the support I received from Arjin. We have been renting through Life Residential for 7 years now and depending on the property manager our experience would vary. Arjin is by far the best we had so far with clear communication and prompt responses and actions. I hope Arjin remains our property manager for the remainder of out tenancy as we are very pleased.
Konstantinos · 28 August 2024
Agent replied · 24 October 2024
Dear Konstantinos, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotMr Bilal Khalid
Immediate responce to any matters that need to be addressed with regards to the said property. In addition, Mr Bilai has personally ensure that all queries are fully resolved without delay thus enhancing and projecting Life Residential, an excellent Letting Agent in the UK Property Market
HOCK · 6 August 2026
Agent replied · 24 September 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
★★★★★ 5/5
GoogleI've had years of countless negative experiences with estate agents, often disorganised, unpunctual and rude. Lorraine was quite the opposite - a complete breath of fresh air. After my first enquiry she very quickly compiled a list of bespoke properties which we viewed together. I'm now about to move into my stunning new property - thank you Lorraine and Life Residential, I highly recommend!
Chetan · 26 October 2024
Agent replied · 9 November 2024
Dear Chetan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
★★★★★ 5/5
GoogleWe had an amazing experience with Life agency! The service was truly impeccable from start to finish. A special thank you to Ralph, who went above and beyond; always available, patient, and helpful throughout the entire process. He guided … More
Sofia · 9 August 2025
Agent replied · 8 September 2025
Dear Sofia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie
★★★★★ 5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with Leighton at LiFE Residential. He was professional, responsive and genuinely helpful throughout a time-sensitive change to my tenancy. He contacted me promptly, kept me informed and went out of his way to help resolve my rental reference quickly, which removed a great deal of stress from the process. His communication was clear, kind and reassuring throughout. Thank you so much for your help, Leighton.
Miss · 22 September 2026
★★★★★ 5/5
GoogleLeah was incredibly professional, kind and supportive throughout the process. She was always quick to respond and made everything easy. Highly recommend her service! I believe anyone looking for a property would be lucky to have her support.
Chedder · 2 September 2025
Agent replied · 8 September 2025
Dear Chedder, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
TrustpilotKatie Lewis was great with her swift…
Katie Lewis was great with her swift responses and general communication. She Ensured a smooth process when it came to the return of funds, shout out her !
Moncef · 1 December 2025
Agent replied · 23 December 2025
Dear Moncef, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
★★★★★ 5/5
GoogleSmooth process and constant communication from viewing through to the contract process. Tamara was always on hand to deal with any queries I had, right up until move in day. Would recommend!
Miles · 24 October 2025
Agent replied · 23 December 2025
Dear Miles, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
★★★★★ 5/5
TrustpilotLuca was extremely friendly
Luca was extremely friendly, professional and easy to talk to throughout the inspection. He answered all of our questions clearly and made the whole process feel very smooth and comfortable. Really appreciate his helpful attitude and positive energy.
MrDeliri · 27 May 2026
★★★★★ 5/5
TrustpilotSmooth tenancy transition process
I had a great experience navigating the tenancy transition and rent review process with Life Residential. The communication was clear, professional, and reassuring throughout, especially given the upcoming changes under the Renters Rights Act. I really appreciated Amrita's support and guidance, and she made the whole process feel straightforward and well managed. Thank you for the excellent service.
FO · 24 April 2026
Agent replied · 28 May 2026
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
GoogleI had a fantastic time working with Ralph to find myself and my partner a new flat. Ralph is always incredibly patient, genuine and naturally friendly and collaborative. A real breathe of fresh air to work with him following bad experiences with other lettings agencies. Highly recommend Ralph if you are looking for a property in and around south/central London
Sophia · 18 November 2024
Agent replied · 9 December 2024
Dear Sophia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
★★★★★ 5/5
GoogleI had a fantastic experience with Lorraine at Life Residential. She was incredibly professional and guided me through every step of the process with patience and clarity, making what can often be a stressful experience feel smooth and seamless. I highly recommend Lorraine to anyone looking for a reliable and dedicated agent. Thank you, Lorraine, for making this process a pleasure.
Emma · 2 November 2024
Agent replied · 9 November 2024
Dear Emma, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie
★★★★★ 5/5
TrustpilotLuca Safari has been brilliant…
Luca Safari has been brilliant throughout the process of helping me rent out my flat. His communication has been excellent from start to finish, always keeping me updated, responding quickly, and making everything straightforward.
Nick · 11 June 2026
★★★★★ 5/5
TrustpilotWater Leakage Problem
My property manager (for this case) was Riley Buckley and she has been excellent. After I reported a water leakage issue in my apartment Riley was very prompt to get a contractor arranged to look into it. She gave me timely updates, was good with follow-ups and kindly suggested a few alternatives to the problem. Thankful to her timely response and action on this
Sangat · 15 August 2024
Agent replied · 24 October 2024
Dear Sangat, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotLuca Safari carried out the 6 month…
Luca Safari carried out the 6 month inspection he was the nicest and most professional agent I've dealt with in life residential. He quickly and competently addressed any questions I had and was able to accommodate a time I was available.
Rebecca · 2 August 2026
Agent replied · 24 September 2026
Dear Rebecca, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleI had an amazing experience with Lorraine from Life Residential! She made the entire process of securing my accommodation incredibly smooth and stress-free. Lorraine was extremely helpful, always accessible, and went above and beyond to assist me every step of the way. I couldn’t recommend her enough as she was simply so helpful and extremely nice!!
Heteesha · 2 December 2024
Agent replied · 9 December 2024
Dear Heteesha, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Lorraine. Please do not hesitate to contact us again. Kind regards, Katie
★★★★★ 5/5
TrustpilotGreat Experience
Great customer service and they really value their client's time and resources. Special shout out to Riley Buckley for being an absolute star and helping me even when things aren't easy.
Sarjana · 17 June 2026
★★★★★ 5/5
TrustpilotFive stars
Our property manager, Gerda, has been doing a great job. We've noticed that the Life Residential service has improved over the last few years (or we're just lucky with our new managers), so I'm happy to give 5 stars and thanks to Gerda!
Customer · 17 March 2026
★★★★★ 1/5
TrustpilotOnce moved in, if things go wrong, don't expect much support
I rented a flat through Life Residential after being promised concierge services and proper management of the private areas around the building. Unfortunately, neither was delivered, which made living there during the day and even in the early evenings an unpleasant experience.
Chris · 19 July 2026
Agent replied · 24 September 2026
Dear Chris, I am sorry to read your 1* review comments. I have passed them to our Director as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations
★★★★★ 5/5
GoogleWe have both rented and now bought a flat through Life Residential and had a fabulous experience both times. They really are very friendly and helpful indeed! Ralph is a delight to deal with on the rental side and Molly just could not be any more helpful, efficient and patient on the sales end. Thanks to everyone there for such lovely customer service!
Karen · 25 July 2024
Agent replied · 23 October 2024
Dear Karen, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
