LiFE Residential South Bank reviews

★★★★★ 1/5

Trustpilot

Never rent from these people

Rented a 1 bed in Westgate House from Life Residential for a year. Expensive - £1700pcm, especially given the experience of living under them. I cannot begin to tell you how unprofessional their whole team was. We had Life Residential estate agents unlocking our front door at 5pm on a weekday to show prospective tenants our flat when we were midway through our tenancy. This happened twice. Issues were almost never fixed, we had 5 property managers in a 1 year tenancy, none of whom responded to emails or were ever available when you phoned the office. Life Residential refuses to ever give us our landlord's details, which is literally illegal. We almost lost our new flat to move into because our property manager never responded to the referencing company. When they did they said my wife never lived with me even though she was literally on the tenancy. We paid for a deep clean when we moved out and Life still tried to charge us £120 cleaning fee. 2 weeks after our tenancy ends and we are still chasing for our deposit, having to go to TDS to get it back.There were hidden charges in the rent - the heating and ventilation added another £100 a month to the rent which was not discussed. Pets were said to be allowed but then when we moved in we had to pay a 'licence' to have them.We had severe issues in the property itself, including terrible plumbing, standing water, poor ventilation. Issues took months to fix or were just ignored, both through their online system and email/phone. The '24/7' concierge was never at the desk, we had parcels stolen and drunk homeless people walking around our hallways and trying to break into our front door because the 'secure fob' doors were broken more often than working. We had to call the police several times for this. The gym in the basement flooded with sewage water (as well as some people's flats) and also was out of order many times. Run a mile.

Alfie · 4 December 2024

★★★★★ 5/5

Trustpilot

Luca Safari was completing our yearly…

Luca Safari was completing our yearly inspection. He was polite, respectful, and appeared to genuinely care about any concerns we had in relation to the flat.

Raeanne · 29 May 2026

★★★★★ 5/5

Google

I cannot recommend Lorraine from Life Residential enough! From the start of the process until the end she made the whole process easy and effortless. Lorraine is knowledgeable, professional and always responsive. She pays keen attention to details, knows the neighbourhood and market well and truly cares about her clients. She was always approachable, answered all the questions I had, and found the perfect place to suit what I wanted! If you're looking for a realtor, Lorraine should be your first call!

Maya · 16 November 2024

★★★★★ 5/5

Trustpilot

Miss Brooke Nickless is a great Property Manager!

Miss Brooke Nickless is a lovely, friendly lady and great property manager. Since moving in in July, she is the only property manager to have taken the time to visit me in person and make sure I am happy and comfortable in my new flat and that everything is working properly. She also provided me with missing documents that I had not received from my estate agent, when moving in to ensure compliance. Brooke is very considerate of her tenants time and made sure that her visit suited around my schedule, which is excellent customer service. She is lovely and deserve a pay rise/promotion! :)

Ami · 15 November 2024

★★★★★ 5/5

Trustpilot

Most proactive managing agent

Elly Harrington Gill is the most proactive and dilligent managing agent I have worked with in 10 years! She has handled a significant issue with the outmost professionalism and has chased till its resolution with impressive tenacity. Keep it up Elly!!

Socratis · 19 January 2026

★★★★★ 5/5

Trustpilot

Incredible service..

Life Residential have always been incredibly helpful. Initially with arranging the tenancy and Esmee has been extraordinary since the start of the tenancy always great and timely in her communication and efficient in executing anything required. Highly recommended...

Tonio · 12 February 2026

★★★★★ 5/5

Google

I recommend using Life Residential to find your property. I was lucky to get Leah as my agent who went above and beyond to help us in anyway needed. Fantastic experience, thanks Leah! …

Duncan · 16 March 2026

★★★★★ 5/5

Google

Lorraine was an absolute pleasure to work with! From start to finish, she was proactive, knowledgeable, and incredibly dedicated. She went above and beyond to understand our needs, guiding us through every step with expert advice and genuine care. Her attention to detail, quick responses, and warm personality made the entire process smooth and stress-free. Lorraine truly had our best interests at heart and delivered exceptional results. We couldn’t be happier and highly recommend her to anyone looking for a top-notch estate agent!

Thomas · 2 November 2024

★★★★★ 1/5

Trustpilot

Avoid to rent the flat from this agent

My property manager- Gina, has been disappearing about my deposit release process after the last conversion on 19 September 2024. We have an agreement on returning deposits. I provided the bank details to them on 21 September and called a few times for a follow-up. I also sent the reminder to them on 8 October and 21 October, but there was no response until today. I called on Tuesday, and one of the PM called Lucy, and she said she would help me to process it, but I am still waiting for feedback and Gina is left. It means that your case would not process if someone leave the company. Meanwhile, my communal energy bill still has yet to close. I have informed them many times, but I am still waiting for an update, and I am still receiving the bill today. I don’t recommend all of you to find this agent to rent the property. The service is really bad

Pervious · 29 October 2024

★★★★★ 5/5

Google

Can’t recommend Leah highly enough! My sister and I were in search of a trusted estate agency and found life residential! We were looking for a place to rent in London and she made the entire process smooth and stress free. From the very beginning, Leah was professional, attentive and really took the time to understand our needs and requirements! She always kept us updated, answered all our questions, and went above and beyond to find the perfect place for us. Thank you!

N · 26 October 2024

★★★★★ 5/5

Google

If you’re looking for a real estate agent who can turn your dreams into reality, look no further than Lorraine! This woman is not just a real estate agent; she’s a real estate wizard. From the moment we met, I was convinced she had some kind of magical powers. Lorraine took my vague wish list, "something nice, maybe near a park", and within days, she produced a selection of properties that made me question if I had stumbled into a fairy tale. One house even had a secret garden! It was like she had a direct line to the universe’s best-kept secrets. Her negotiation skills are legendary. I’m pretty sure she could negotiate peace treaties between rival nations with the same ease she secured my dream home at a price that felt like a gift. When she walked into the room, I half-expected to see doves flying and confetti falling from the sky. And don’t even get me started on her dedication. Lorraine worked around the clock, responding to my midnight texts as if they were urgent messages from a distressed world leader. I suspect she runs on caffeine and sheer willpower, because she’s always a step ahead of the game. If you want a real estate experience that’s less “buying a house” and more “epic adventure,” Lorraine is your agent. She’s not just selling properties; she’s crafting life stories. Do yourself a favor and call her, your future self will thank you.

Jellyslug00000000000 · 26 October 2024

★★★★★ 5/5

Google

I had a really positive experience renting through Life Residential in Waterloo. Loraine, who handled my tenancy, was incredibly helpful throughout the whole process. She was always quick to respond to any questions I had and was just a phone call away whenever I needed clarification before moving in. What stood out was how approachable and reliable she was and nothing ever felt like too much trouble, and everything was handled professionally and efficiently. Moving can be stressful, but she made the whole experience much smoother. I’d definitely recommend renting through Life Residential, especially if you get to work with someone like Loraine.

Chirag · 26 March 2026

★★★★★ 5/5

Trustpilot

fantastic service

Zoe Zenonos has been a fantastic property manager for my flat. She is professional, reliable, and always willing to help. Her support has made managing the property incredibly easy.

David · 15 April 2026

★★★★★ 1/5

Google

I had an extremely frustrating experience with this company. When I moved in, both beds in the apartment were already severely damaged and not suitable for use. I first requested a replacement in August 2025, but the issue was not resolved until the end of February 2026, over six months later. During this time, I was passed between more than five different staff members. Two of them left the company without informing me or handing over my case, and the remaining staff simply stopped responding to my emails and calls. It became nearly impossible to reach anyone or get any updates. Because of this lack of communication, I was also unable to properly discuss rental matters. At one point, a manager called me in a very rude manner questioning why I had not paid rent. When I explained the situation and my dissatisfaction with how the issue was handled, she responded by implying that I was unable to pay, which was completely inappropriate and unprofessional. In the end, I paid the rent anyway in good faith, expecting the issue to be resolved promptly. However, the process continued to be mishandled, including delivering incorrectly sized beds twice before finally fixing the problem. Overall, this company demonstrates not only a lack of professionalism, but also serious issues with service competence. I would strongly advise others to be cautious.

Yirun · 19 March 2026

★★★★★ 5/5

Trustpilot

Swift Help

Amrita Rathod has recently helped us to renew our tenancy agreement swiftly at our full satisfaction. Thanks to Amrita and Life Residential. Well done!

Leung · 20 May 2026

★★★★★ 1/5

Trustpilot

Worst company

This is literally the most irresponsive company ever. I've had the worst experience with them and certainly do not recommend. They never answer to any issue and literally ghost you for ages; but when it's about you making a deposit payment or them needing something from you they chase you 24/7. The items on my offer letter (supposed to be fixed before I move in) are not fixed until this day. I have left the property a while ago now and I am still waiting for my deposit, and despite sending tons of emails to my property manager Gina, I still have not received any response. Ervis is the only responsive person from Life Residential, otherwise it is the worst company and I have had the worst experience from the very first day (delays in my move-in and in contract submission) until the last (delays in sending my deposit back).

Rita · 8 October 2024

★★★★★ 5/5

Google

Leah has been an absolute pleasure to deal with from the outset. Communication was brilliant, able to answer any queries I had. Leah made the whole process incredibly easy and stress free.

Steve · 16 March 2026

★★★★★ 5/5

Trustpilot

Luca Safari is very professional and…

Luca Safari is very professional and efficient. He takes every small detail seriously, and communicating with him has been a pleasure. Many thanks!

Heng · 22 May 2026

★★★★★ 5/5

Trustpilot

Lifestyle

Amrita was diligent in her process and communications with me on the tenant renewal process and I have always been happy with Lifestyle services. Thanks

Neal · 5 May 2026

★★★★★ 1/5

Trustpilot

After finishing my one year rental…

After finishing my one year rental contract last year I paid 250 pounds for my 2 bed to be professionally cleaned (with evidence) and I was charges 3,500 as they found the apartment "very uncleaned". (SPOILER ALERT: They do that to everyone it's a scam). Not to even mention I was charged extra 3 weeks for my staying even tho I had already prepaid the entire year ahead!! They dont even know what there charging for... 3 months to solve. Exceptionally rude management.

ALEXIA · 11 March 2026

★★★★★ 5/5

Trustpilot

Exceptional property management support

I’ve had a really good experience with Claudia Bomoto at Life Residential Greenwich. Renting can sometimes be stressful when things go wrong, but Claudia has been genuinely helpful every time I’ve needed support.

Sujeet · 25 February 2026

★★★★★ 5/5

Trustpilot

A reliable property manager

I thank our property manager - Ms Zoe Zenonos very much for her most experienced and professional management of my property. I had recently experienced water leakage in my bathroom, and Zoe co-ordinated different parties to get the repair promptly fixed, our repair cost fairly recovered from insurer, and our tenant well managed. Zoe always responded quickly and we can leave her to manage our flat with peace of mind.

W · 17 May 2026

★★★★★ 5/5

Google

We've had really great experience finding a place to rent at the County Hall with the property agents from Life Residential, Matt and Ralph. When our first tenancy agreement expired, Matt was quick in arranging for viewings and finding us another flat at the County Hall. They are very responsive and reliable, and we have enjoyed working with them. They also went out of their way to help us in clearing out the junk in our new flat, and that really speaks volume about how helpful and great they are!

Yan · 24 August 2024

★★★★★ 5/5

Google

Lorraine has been super supportive throughout this whole process and helped us secure our dream home, in a week!! We were in a huge dilemma with another agency (they pulled out of our contract the day before we were meant to move in) but Lorraine helped us find a new place in such a short space of time and with the most patience I’ve received throughout my renting experience!!! Thank you Life Residential <33

Yasmin · 25 November 2024