Trusted Agent profile · Lambeth
★★★★★
452 reviews across 2 platforms
1-5 Wandsworth Road, London, SW8 2LN, Lambeth, SW8 2LN
Foxtons's office in Lambeth, at 1-5 Wandsworth Road, is rated 4.1 out of 5 across 452 reviews on two platforms, including 277 Google reviews rated 4.7.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
1/5
TrustpilotAppalling lack of transparency, 5 months of silence followed by an “ambush” claim
I had an incredibly unfair and unprofessional experience with the Foxtons Deposits Team. We moved out in October 2025, yet it took five months for any clarity regarding our deposit, a delay that felt like a tactical move to strip us of our right to provide counter-evidence.
5/5
Trustpiloti work with kingsroad office they are…
i work with kingsroad office they are amazing all of them but specially Olivia Sourav Kinan and Amir also in the head office lisa george wow amazing people very nice very friendly but very proffessional well done
5/5
GoogleI recently worked with Sami to secure a new flat and was blown away by his exceptional service. He was incredibly helpful, knowledgeable, and responsive, making the process smooth and stress-free. He went above and beyond to find a property that met my needs and preferences. I would highly recommend Foxtons Vauxhall and especially Sami to anyone looking for a letting agent. Thank you for your outstanding work!
5/5
TrustpilotGreat service
Great service and team
Hi Darawan, We’re glad you’ve had a positive experience with the service and support provided. Alex, Get it done with London’s number 1!
5/5
GoogleI’ve just bought my first flat with Paul Sargeson from Foxtons in Vauxhall. As a first time buyer it was very daunting however Paul answered any questions I had throughout which put me at ease. He was very flexible in arranging multiple viewings and served well to mediate between myself and the seller. It made the process a lot less stressful. Thank you Paul.
1/5
TrustpilotI wanted to view a house
I wanted to view a house. I was asked about my financial position and pushed to see their recommended mortgage broker and solicitor services. I said I had my own and it is all lined up so I'm not interested in using yours.
5/5
GoogleNina has been amazing, really transparent, clear and responsive, and has made the process much easier than it sometimes could be. Really great service.
Thank you Hugo Brady for your review. Sophie, Foxtons Vauxhall Estate Agents Get it done with London’s number 1!
5/5
GoogleEnquired about a couple of properties online. Irina was great, and organised 7 in the same slot that fit my criteria. Very helpful and efficient.
Thank you Emily C for your review. Sophie, Foxtons Vauxhall Estate Agents Get it done with London’s number 1!
1/5
GoogleDear Foxtons Vauxhall Branch, I was a tenant in a Foxtons managed property between 2021-2023 (2 year contract). The tenancy was a complete nightmare from start to finish. For starters, upon moving in to the flat, the following issues were present: -broken glass on bedroom floor -exposed electrical wiring -no smoke detector -unusable kitchen -broken washing machine It took 6 weeks to get the broken glass and kitchen usable. It took a total of 4 weeks before we even received a response to 4 emails sent to different levels of management. During the tenancy the following issues were not dealt with appropriately: -broken washing machine for 3 months. I am a nurse who was working in covid intensive care at the time, believe me it was in everyone's interest for my clothes to be clean. Endless calls with no response (although after waiting on hold for 10+minutes, hanging up and calling back with a hidden number my call was answered in seconds...). No point in emailing or using their MyFoxtons portal. Sincerest apologies if I called to often, but I hope we can agree, 3 months is extreme. - oven and hob tripping electricity (no means of cooking). Took a week for an electrician to come and review. Told on the phone this will be booked. Called back 2 days later, put in hold and engineer booked straight away. Why lie? Finally, the deposit return. What a waste of everyone's time. £1400 is an actual joke. No response until 4 weeks after initial request for further evidence did I receive a telephone call. Miraculous reduction to £395 (cleaning fee removed along with fee for removal of non existent items). Do you have any idea the stress of holding this sum of money can cause? We received nothing, not even the undisputed amount back, until 8 weeks after the tenancy had ended. The call I received from Foxtons regarding the deposit was, in my opinion, close to blackmail. I was asked to accept the £395 deduction over the phone or let this go to the adjudicator. I asked for a follow-up email and advised that I will review. This was all a mistake. Foxtons proceeded to claim the original amounts from the Mydeposits rather than the reduced amounts. I fell for it and now I am worse off. Clearly, paying rent on time, in full every month, and not trashing the property is not enough. What should I have done? Called less when the washing machine was broken for 3 months? Accepted no means of cooking? Embraced the dangerous glass all over the floor? Just accepted the ridiculous deposit deductions? I will never rent, buy or let out properties through Foxtons. Believe me, all these reviews are true- it is not worth your time. Ps. If they're not answering your call, try hiding your number. Worked a charm for me. Yours sincerely. EDIT: No reply from Foxtons despite providing all requested information. More time wasted replying to emails that go unanswered. I suppose this was never and will never be looked into.
Dear Emily, I am sorry that you have not had a positive experience using Foxtons. I'd like to discuss this with you and would ask that you send an email including the address of the property, to Social@Foxtons.co.uk. Kind regards Nick
1/5
TrustpilotA huge disappointment from start to finish
Our experience with Foxtons has been nothing short of frustrating. From the very beginning, communication was poor. Before moving in, emails went unanswered or delayed, and once we raised urgent issues like a serious mold problem, it was not addressed in a timely manner. We also went without heating for weeks in the winter before finally being given a few space heaters as a stop-gap.
5/5
GoogleJoseph was really helpful in my search for my first property. Always contactable and showed me a wonderful range of flats
Thank you Sarah Barron for your review. Sophie, Foxtons Vauxhall Estate Agents Get it done with London’s number 1!
5/5
TrustpilotCould not recommend mario enough
Could not recommend mario enough, was really helpful and really listened to what I was looking for, brilliant!
5/5
TrustpilotSuperb experience
Ash showed me a house I was interested in. He was extremely polite, patient and professional through out.
5/5
TrustpilotGreat Experience!
I’ve had a really positive experience with Foxtons, both in helping me find a property in an area I already knew and loved, and in providing excellent management throughout the tenancy.
1/5
TrustpilotHorrible setup with bullies waiting for…
Horrible setup with bullies waiting for targets to exploit in whatever way possible- A lot on the estate agent services in united Kingdom.Their only aim is to collect the money from both tenants n landlord.After that no responsibility. Can't imagine recommend them to my worst enemy.
5/5
GoogleAshley has been fantastic from the first contact I made with him through to efficiently arranging a viewing for a property, his knowledge of the area and market and being so helpful and friendly during the viewing itself helping me to take measurements of the rooms during the viewing where I wanted to double check against the floor plan. I wouldn't hesitate to recommend Ashley to be your point of contact if you're interested in property in the area covered by the Oval office.
5/5
GoogleI enquired about a property one evening and received a call from Daniel Scott the next morning to arrange a viewing. He also suggested another property that we were very interested in and managed to get us a viewing that day. Daniel got access permission to the property at 1pm and was there to view it with me at 1:30! He has been super responsive to all of my emails and answered all of my questions really well. Thanks Daniel!PositiveResponsiveness, Professionalism
5/5
GoogleI booked to view three flats with ludlowthompson and I was greeted by Beth in two of them at the door of the property, bang on time, ready and keen to take me through the viewing of the flats I was interested in. Beth has this inviting, captivating smile and energy. She was very easy to talk to, keen to help and was able answer most of my questions in regards to the property. And for those that she couldn’t she immediately emailed all the details the day after from the office. What I also appreciated was the follow up after the viewing a few days later and the continuous attempt to assist with suggestions of potential properties based on my criteria and most importantly my needs. I dont usually write reviews, and don’t know much about ludlowthompson, but what I certainly felt is that I was well looked after in the best possible way and that was thanks to Beth in particular. Thank you Beth. Best of luck in your career. PauloPositiveResponsiveness
1/5
TrustpilotLosing my ish with these people
There has only been 1 staff member at Foxtons that I find competent. The 1 star is for the one person who had great customer service- who unfortunately is not leading on the sale.
1/5
TrustpilotFoxtons found tenants for my property who filmed porn and offer "happy ending" massage services.
I trusted Foxtons to manage my property professionally. They found the tenants, collected commission (2 months rent per year) and management fees, and were contractually obligated to inspect and monitor my home. They failed on every count.
1/5
TrustpilotI am a landlord and have received very…
I am a landlord and have received very poor service from Foxtons. No communication. Have to follow up emails several times. Frequent change of staff. High fees and provides no service at all. Regret changing over to foxtons to manage property. Stay away!
5/5
GoogleThank you to Beatrix at the Vauxhall office for getting the job done finally on our Flat, that was not actually in the Oval area - hugely appreciated - and more importantly we enjoyed working with you! Best wishes.
5/5
GoogleNico was so helpful and professional in assisting us in our rental property search. He was quick to reply to emails, gave us sound advice on putting an offer on a property and sent us other potential properties to view. I would highly recommend Ludlow and Thompson, particularly Nico, to anyone who is looking for a rental - Nico was supportive, professional and genuinely cared about helping us find somewhere perfect. Thank you so much!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotTONY CHAN : Excellent professional
TONY CHAN is very helpful to me in looking after my flat . He has been most useful in communicating with the tenant on all matters .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Lambeth office has 452 reviews across two platforms: 277 on Google, 175 on Trustpilot (across the whole business).
Foxtons Vauxhall is rated 4.1 out of 5 across all 452 reviews, and 4.7 out of 5 on Google from 277 reviews.
Foxtons Vauxhall, 1-5 Wandsworth Road, London, SW8 2LN, Lambeth, SW8 2LN.
