Foxtons Streatham reviews

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service. Very disappointed. I found a short let property on their portal myself, the agent (Amir Abbasian) kept suggesting either awful properties, or ones over my budget. They were very quick to call back and close the deal but once the deal was made, I never once was able to speak directly to my agent Olivia Taylor, or anyone from Foxtons again. Repeated messages and email queries went unanswered. Every two weeks a new person would be in touch and all my queries would be ignored. The property was nice and in good condition but i paid Foxtons 350 pounds for the end of tenancy clean, and was slapped with a 600 pound cleaning claim on my deposit. The property was never cleaned and my landlord claimed the charges from my deposit. at least a dozen emails later, I still don't have a protection document number for my deposit. I was told my deposit was protected. I ws told I would be provided an inventory upon moving in. I was told the place would be cleaned at the end of my tenancy, for which i paid. None of the above happened. Still waiting for part of my deposit to be returned, even though they said it was transferred three weeks ago and should take 5 to 7 days to be credited. I've settled the dispute with my landlord now, even though it is extortion, but it seems even he was being cheated by Foxtons.

Fizza · 18 October 2025

★★★★★ 5/5

Trustpilot

Fantastic experience with Mercedes…

Fantastic experience with Mercedes Cole. Is so helpful and accommodating with my various requests and always goes the extra mile. Is very knowledgable and is a pleasure to do business with. Would highly recommend. Thank you

Anne · 18 September 2026

★★★★★ 1/5

Google

Mid April, we signed for a new build flat with a moving date agreed on the 15th of May. We were told there was some work to be done on the electricity and that we would be living with temporary electricity system for a couple of weeks max. On the Friday 6th of May, we receive an email from Foxton saying that the move-in date was to be pushed to 16th of June, as the electricity company couldn't do the work due to bank holidays and so we wouldn't be able to move in on the 15th of May. Having no family in this country, we were literally homless. They didn't offer any alternative and doesn't respond to any suggestion we made, so we decided to place our furniture in storage, drive to my family in France for a month and move back for the 16th of June. I got in touch with Foxtons asking for the coats of storage to be deducted from our first month rent as a compensation for all the extra costs they inflicted on us. To this they answered that they wouldn't compensate for anything, and either would the landlord because the contract that we had signed, wasn't yet, signed by the landlord, which meant that none of Foxtons or the landlord were liable for any costs that we had to face. When I asked why the landlord didn't signed Foxton responded that landlord had until move in date to sign contract. They also mentioned that they hadn't had a contact in 3 weeks with the landlord as she was in another country and couldn't check her emails (Amazonian jungle probably). At this point I gave up and asked for the deposit and first month rent to be refunded to us immediately, which they did. Thanks to Foxton and it's incompetent staff, I have now spent over a £1000 extra than planned, and both my husband and I had to take a week off work to visit new properties to be able to move on due date. It's been an absolute nightmare from begining to end dealing with them. You constantly have to chase for updates, it takes day to get any decision approved, or any responses to your queries. But beyond this the most appalling thing is the lies they give you to make you wait or agree to what they want. I had to put 1 star to get this review posted, but quite frankly that's an insult for this poor star, she deserve much better. At the end of the day I'm thankfull this happened, as I clearly have dodged the bullet. Reading the reviews of this agency, this entire nightmare could have lasted for 2 years. Look at any other agencies I'd you can, it will save you money, time and extreme anxiety.

Lou · 23 October 2023

★★★★★ 5/5

Google

Melvin Rocha was very professional and helpful in the process of finding the right property for me. He quickly understood what type of property I was after and he organised the viewings very efficiently. This was very important as I had to commute to come to the viewings. Melvin is very knowledgeable about Streatham and the surrounding areas, and he often shared valuable information and suggestions that would help me in the decision making process. He was patient and he never missed to notify me when something interesting would come on the market. He would also do a meaningful follow up on the viewings. Melvin has a genuinely lovely personality and a great asset to your company. I have highly recommended him to my family members who are thinking of purchasing in the area.

Victoria · 23 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of dealing with Ronke, and I must say..she was the most knowledgeable, professional and enthusiastic estate agent I have met in a long while. Ronke was extremely professional in her conduct and provided impeccable customer service. Ronke went over and above to get me the best possible outcome for my property. She provided detailed valuations in a timely manor and followed up with me on a regular basis. She is certainly a breathe of fresh air , I will be recommending her to all my friends and family. Thank you Ronke

Paris · 23 October 2023

★★★★★ 1/5

Google

Our agent Dominique was a mess from the start. Firstly, he failed to show up for the viewing we had. The most shocking thing was when we signed our tenancy, he shortly after requested we sign a new one as he spelt the landlord’s name wrong. However when he resent the agreement the name wasn’t changed but the length of the agreement went from 2 years to 3 to try and lock us in for longer. Also, the house wasn’t cleaned professionally. Poor communication and no accountability for his actions.

George · 23 October 2023

★★★★★ 5/5

Google

Amazing experience at Foxton's Streatham, Shout out to Nailah Cave, who was so patient and kind during such a stressful time! They made sure I was calm and kept me in the loop at all times, really friendly and professional service. I picked up my keys yesterday (got a free bottle of water, standard) and everything has gone so smoothly. Having all the stuff on MyFoxtons portal makes all the paperwork so much easier to complete - even though there's loads of it when you're moving, at least you know exactly what you need to fill in and feel sure you've completed everything you need to when it's all ticked off. 10/10

Daisy · 23 October 2023

★★★★★ 5/5

Google

I had a fantastic experience with Foxtons, and especially with Melvin. Melvin was incredibly patient and took the time to understand my needs. He was always honest about the properties he showed me, which made me feel confident and reassured throughout the process. Melvin is a reliable person, and I appreciate how responsive and accommodating he was to my requests. He showed me a lot of properties that matched my criteria. I definitely recommend Melvin, to anyone looking for a trustworthy and professional estate agency. Thank you very much.

Yun · 23 October 2023

★★★★★ 2/5

Trustpilot

used to be good but ever since the…

used to be good but ever since the intro of the renters rights acts, property management service has dropped off a cliff. This bad for landlords because they get poor management, bad for tenants because they get poor representation, and bad for the industry because estate / letting agents are no longer accountable.

Hugh · 18 May 2026

★★★★★ 5/5

Google

We recently sold our family home in order to downsize. Ronke made the stressful process of selling our house so much easier, she truly took her time to understand exactly what our needs were & any enquiries we made were dealt with promptly. Overall we were very happy with our sale & the service we received throughout the whole process. We look forward to working with Ronke & her team in the future.

Nicki · 25 February 2024

★★★★★ 1/5

Trustpilot

Do not rent through Foxtons

If you are a renter, please do not use Foxtons. They are a scammy horrible company that only serves the interests of the landlord. They rented us an overpriced disgusting dump by using old out-of-date photos in the rental ad, and locked us into an abusively restrictive contract that made it impossible to leave the horrible dump that ruined my mental health. Do yourself a favour and stay away from these money hungry scammers.

Laura · 12 November 2025

★★★★★ 5/5

Google

Brandon was super helpful and found us exactly the flat we were looking for - he took the time to really understand what we wanted and responded to us personally and quickly! Would absolutely recommend

Megan · 25 May 2024

★★★★★ 5/5

Google

Dom Bongo was simply excellent in helping us find a short term let. He went above and beyond investigating opportunities and keeping us informed. Plus he was just really friendly and nice to deal with.

Emily · 25 May 2024

★★★★★ 1/5

Trustpilot

Extremely poor experience with Foxtons

Extremely poor experience with Foxtons. We were left without proper cooking facilities for 25 days, which had a major impact on our daily life and forced us to spend extra money on food. A functioning cooker is a basic part of any home, yet this was not handled with the urgency it deserved.

Moushumi · 3 May 2026

★★★★★ 5/5

Google

Hi, Just wanted to say thank you to Abidur Rahman who was dealing with us from the viewing till the end of completion, I must say he’s very hardworking and knowledgeable person and was keeping us updated on every step while the process was ongoing. Than you once again to Abidur Rahman. 👍🏼

Rehan · 25 December 2024

★★★★★ 5/5

Google

I recently purchased a property and Foxtons Streatham were managing the sale. I was very impressed with their responsiveness, and their dedication to getting a swift sale done. Particular thanks go out to Abid and Danishka who were really committed to ensuring everything proceeded swiftly. I will definitely be recommending these two to any future prospective sellers/purchasers! Thanks guys.

Corrado · 26 September 2024

★★★★★ 5/5

Google

Glad to see Kevin Sowah get some recognition in other reviews because he was brilliant in selling our house. Calm, kind and very accessible throughout the process, even in the face of a very poor conveyancer on the buyer's side. Couldn't recommend him highly enough for getting the job done

Hector · 8 August 2025

★★★★★ 1/5

Google

Awful customer service from the Foxtons team who made our moving out process extremely stressful. We were added to a group chat with over 15 estate agents and bombarded with messages asking for viewings within under an hours notice. We booked out multiple 1 hour time slots of our day to accommodate their viewings to which no one showed up to and we were not informed beforehand. We specifically stated which days we were not available for viewings, only to come home with two agents conducting viewings without our consent. A lot of the people we spoke to during this process had a very condescending manner and were very unhelpful. To top it all off, the ‘To Let’ sign was put up outside on the wrong property. Overall, an extremely negative experience renting with Foxtons and I would not recommend them.

Hannah · 25 August 2025

★★★★★ 1/5

Google

I requested a lettings valuation from Foxtons Streatham. While the service was prompt, I found the valuer overly aggressive in pushing for the business which made me feel a little uncomfortable in my own home and the rental estimate was over £400 per month higher than every other agent I spoke with, which felt unrealistic. I had been warned this was a tactic they often play before getting you to lower your price a week later

Jon · 1 October 2025

★★★★★ 5/5

Google

Haven’t had the best track record with real estate agencies over the years. But boy did Brandon at Foxtons change that! Brandon was a delight from first meeting and seemed super motivated to find us the perfect flat. His communication was clear and regular, and when it came to securing the flat we ended up in he was quick and determined to get us in. 10/10 Brandon at Foxtons streatham is a G

Ziyana · 23 October 2023

★★★★★ 1/5

Trustpilot

I've recently started renting from…

I've recently started renting from Foxtons. They are both the letting agent and the managing agent. I have never paid so much for such a bad service. None of the extractor fans work, my heating doesnt work, the curtain rods are bent and now one has fallen off & luckily no one got hurt because they have taken so long to resolve the issues. I'm wondering is this even legal?

Maria · 15 October 2025

★★★★★ 1/5

Trustpilot

WARNING: Extreme harassment and zero internal coordination

I contacted ONE agent for a specific property viewing, and it has turned into a total nightmare. I am being hounded by at least FOUR different colleagues from this branch. The frequency is beyond unprofessional, I just received 2 calls in the span of 5 minutes.

Derya · 15 May 2026

★★★★★ 5/5

Google

Foxtons Streatham helped me to buy my first house. They are very professional and genuine. They give you sufficient information and support you need. I am really happy by their service. Especially Mohamed, he is very friendly and well mannered person. He supported me a lot from day 1 till completion of my purchase with patience and professionalism. I really recommend Foxtons Streatham and will be always my choice.

Nahom · 27 November 2023

★★★★★ 1/5

Trustpilot

Outrageous and awful management service

As a landlord (don't hate me!) paying for a managed service, they tried to charge me £90 + vat to fix a meter door with two cable ties. This is typical, and I have to chase them repeatedly for everything. My tenants and I deserve better.

Paddington · 4 May 2026