Every review we hold for the Kingswood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAn honestly incredible estate agency, from the person who valued my house, to their fantastic sales progressing team (Kerry in particular). Would recommend them to anyone!
Laura · 16 April 2025
Agent replied · 17 April 2025
Dear Laura Thank you so much for your kind words and the 5-star review! We are thrilled to hear about your positive experience with our team at CJ Hole Your kind comments to Kerry and the team have been shared and they're delighted to have been of service. We deeply appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleWe are really trying hard to find a good property for our family. Jess has been really helpful and we hope to tie up a property with her soon. Vickie
Harleys · 12 February 2025
Agent replied · 19 February 2025
Jess really appreciates the Five Stars Vickie! Thanks so much for taking the time to rate our service.
★★★★★ 5/5
GoogleWe had a viewing recently and Freya was extremely kind and helpful. She was professional and made sure we were happy and well informed about everything.
Rachhel · 4 April 2025
Agent replied · 4 April 2025
Freya really appreciates the Five Stars! Thank you so much for taking the time to rate our service Rachhel.
★★★★★ 5/5
GoogleFantastic service from Kerry, Eva and Isaac. Nothing was too much trouble. Friendly, knowledgeable and honest advice. Communication has been great throughout, from viewing properties, conveyancing and now picking up the keys! Would not hesitate to recommend CJ Hole and would definitely use again in the future. Thank you so much!
Katie · 26 February 2024
Agent replied
Thank you so much Katie, both Isaac and Kerry are thrilled with your feedback. We're so pleased you've been happy!
★★★★★ 5/5
GoogleOne of the most professional Views we had so far, Lindsay was super professional, lovely and informative during the view.
Manu · 5 June 2025
Agent replied · 6 June 2025
Thank you for the Five Stars Manu, Lindsay and the team really appreciate the feedback.
★★★★★ 5/5
GoogleIt's been an absolute pleasure working with the CJ Hole Kingswood team throughout my house purchase. From being really helpful at viewing, to making the offer process easy, to working hard to keep everything on track throughout the sale. They have been very communicative and friendly. If I ever come to sell in the future I'll know who to call.
Lilian · 30 August 2025
Agent replied · 17 October 2025
Thanks so much for your review Lilian, we really appreciate it!
★★★★★ 5/5
GoogleCj Hole Kingswood Bristol have been amazing from start to finish their customer service and availability is to a very high standard nothing is too much trouble for them! A special thank you to Kerry who has kept me informed every step of the way and gone above and beyond with the customer service and reassuring me along the way with our sale her knowledge is outstanding, I cannot thank you all enough for all your hard work Alison
Alison · 23 April 2024
★★★★★ 5/5
GoogleThanks to all involved in our recent house sale, especially Donna and Kerry, you made a potentially highly stressful process much less so, much appreciated and would be quick to recommend you to others.
Marie · 26 November 2024
Agent replied · 21 December 2024
Thank you for your review Marie, we really appreciate it and are pleased you've been happy with the service!
★★★★★ 5/5
GoogleI would highly recommend CJ Hole Kingswood Estate Agents. They have been extremely helpful in the selling of my late mother's house from the beginning to the end. From the lovely description of her house and garden at the beginning, keeping me up to date with all the viewings and the final process of selling. A special thank you to Kerry for all her help. Kerry's advice and expertise is second to none and a real asset to the Company. A very big thank you.
Yvette · 2 April 2024
★★★★★ 5/5
GoogleReally impressed with the team at CJ Hole in Kingswood. In particular with Vicky, Lindsey, Marc and especially Kerry. Nothing was too much trouble. The sale was not the easiest due to the type of construction but they worked with us and quickly found a buyer. They kept us updated regularly and kept their fingers on the pulse, enabling the completion to take place on the date agreed. Thank you for all your hard work. I would definitely recommend CJ Hole kingswood.
Helen · 29 March 2024
★★★★★ 1/5
GoogleThe worst estate agent I have ever dealt with. At the beginning of my property purchase process, they relentlessly pressured me for updates, asking if I had received the searches, if the mortgage offer was in, and constantly following up on these matters. As requested by them, I worked diligently to ensure the mortgage offer and searches were completed promptly.
However, once these were done, their behavior changed completely. They informed me that the landlord had issued an eviction notice to the tenant, but they repeatedly misled me with false deadlines. Eventually, they admitted that the landlord was only just beginning the proper eviction process.
Their lack of professionalism was astounding. They were extremely attentive at the start when they wanted my updates, but after I fulfilled their requests, they became unresponsive. I had to physically visit their office numerous times to get updates, only to be told they would speak to the vendor and get back to me. Their communication was disorganized, and they failed to provide clear or timely information.
If they were uncertain about the tenant leaving, they should have consulted the vendor, obtained a clear picture, and informed me honestly. Instead, after wasting my time, they suggested I look for another property, by which time it was too late to find something suitable.
Because of this agent and the vendor's poor handling, I had to re-submit my mortgage application, pay for a new application, and may also have to pay for another lender’s valuation. This is utterly unacceptable. The estate agent clearly had no control or understanding of the situation with the vendor and provided no proper updates.
On the other hand, as a buyer, I was pressured incessantly, unnecessary calls to my solicitor and mortgage broker, creating stress and urgency on my end, while they failed to manage the vendor’s responsibilities effectively.
If you're considering purchasing a property through this agent, I strongly advise you to only pursue empty properties. Once your offer is accepted, they lose all interest in supporting you. Terrible experience, unprofessional, disorganized, and completely lacking in accountability.
Gowsy · 19 December 2024
Agent replied · 24 December 2024
I understand the outcome was disappointing for everyone involved in this transaction, however, I’m disappointed at your overview of the process, incorrect information and that some critical details have been missed, including the requirement for a court order. You state that you ensured mortgage offer and searches were completed promptly, I’m sorry but this is completely incorrect. Your offer was originally accepted in November of 2023 and 6 months later, you were still unable to obtain a mortgage offer for the property. You were aware from the initial viewing that the property was tenanted, and the sellers were upfront with the fact that they would not be issuing notice to their tenant until you had secured a mortgage offer for the property. I’m sorry that you did not appreciate the chasing, however a mortgage offer is usually obtained within the first few weeks of the process, not months and we would not be acting within the best interest of our clients, or doing our job correctly if we did not follow up on this. It is not normal to still be trying to obtain a mortgage offer over 6 months after a sale is agreed, when most sales reach completion within 3 months. We were unable to obtain updates from either yourself or your mortgage advisor, waiting weeks and sometimes months for a response. For this reason, the sellers aborted the purchase to yourself and began re-marketing the property. 2 months later and you contacted us to advise that you finally had your mortgage offer and wished to continue with the purchase. Once this had been confirmed, we advised our seller to give notice to his tenant, which he did. Unfortunately, the tenant remained in the property past the tenancy end date, meaning the sellers needed to commence court proceedings to obtain vacant possession. We updated through every step of this process and whilst I appreciate they may not have been the updates that you wanted to hear, they were the updates and therefore all we could provide you with. We are not managing the tenancy and can only pass over the information provided to us by the sellers. Court proceedings are not a quick process unfortunately and very few updates can be given until a court date is provided, and the case is heard, which can often take several months. We informed you of this and the expected timescales on multiple occasions, we also responded to your emails extremely promptly (usually within an hour or two of them being received) and we empathised with the position you were in. You visited our office on two occasions, both times you had already had an update from us that same day and attended the office in the hope of being told something different. Whilst it’s never nice to deliver bad news, it’s far better to have the truth and transparency than to be led to believe something that it false. Unfortunately, court proceedings are out of our hands and neither ourselves nor the sellers could do anything further to speed this process up. Instead, we advised you several months ago that given your tight timescales, you may be better to find an alternative purchase and our seller would understand if this what you decided to do. You chose not to do this and to continue to wait, so I do not understand how we could have provided you with any more information or could have been any more transparent than we were. Your review is a stark difference to all the other reviews from our clients. We pride ourselves on the service we give to all our clients, particularly once a sale has been agreed and whilst I’m sorry that you have not been happy with the service provided, I do not agree that we were at fault here and unfortunately certain parts of the process are out of our hands, court proceedings particularly. Whilst I do not appreciate the false information provided in your review, I wish you the best for the future and your new purchase. If you would like to discuss this further, please contact me on Eva.Lacey@cjhole.co.uk., Sales Director.
★★★★★ 5/5
GoogleMe and my partner recently bought a property through CJ hole. All of our viewings were done by Freya and she was absolutely amazing, had all the answers too all of our questions and answers to questions I didn't even know I wanted to ask. Overall amazing experience.
Harrison · 13 December 2025
Agent replied · 13 April 2026
Thank you Harrison! Freya is great and we're glad you got to experience her service!
★★★★★ 5/5
GoogleAs a first-time buyer, I've had some uneasy interactions with some estate agents where I have felt like information hadn't been clear or there was a lack of preparation when fielding questions. Lindsay at CJ Hole is the polar opposite: a genuinely warm and friendly person, who was able to answer questions about multiple properties, and open and honest when providing further information on request. She even rolled-up her sleeves and sorted out the drainage in a property during Storm Darragh!
Chris · 7 December 2024
Agent replied · 21 December 2024
Thanks so much for your review Chris, we're so pleased you've been happy with the service Lindsay provided, she's certainly not afraid to get the job done!
★★★★★ 5/5
GoogleWe recently bought our first house with the help of CJ Hole Kingswood, and we had a very positive experience. Kerry, in particular, was the main person who assisted us throughout the process. She was always approachable, friendly, and ready to answer our questions, which made the experience much less stressful. The service was consistently good, and we felt well-supported from start to finish. Thank you, CJ Hole Kingswood, for helping us find our first home!
Katrina · 24 May 2024
★★★★★ 5/5
GoogleWe would definitely recommend CJ Hole Kingswood for their outstanding service and professionalism. Throughout the entire process, they were consistently attentive, reliable, and proactive. They demonstrated excellent knowledge of the local market, offered clear and honest advice, and kept us informed at every stage.
What stood out most was their friendly approach and genuine commitment to achieving the best possible outcome.
We would not hesitate to use their services again and highly recommend them to anyone looking to buy or sell a property.
Sarah · 2 December 2025
★★★★★ 5/5
allAgents"Exceptional Service at CJ..."
From the onset of my property journey, CJ Hole Kingswood has been nothing short of exceptional, particularly due to the efforts of Isaac Hole. His professionalism, dedication, and expertise truly set a high standard for real estate services.
Isaac was incredibly attentive to my needs, answering every question I had with clarity and depth. His knowledge of the property market and his ability to articulate complex processes in simple terms made my experience both educational and reassuring.
What stood out the most was Isaac's commitment to seeing the sale through from start to finish. He was always proactive, ensuring that each step of the process was smooth and efficient. His ability to open the property at short notices was highly appreciated, showing a level of flexibility and customer service that is rare in the industry.
Moreover, Isaac's coordination with the seller was impeccable. He made sure the seller was always available, facilitating a seamless communication channel that helped in making informed decisions quickly. This level of coordination was crucial in maintaining momentum in the sale process and is a testament to his exceptional organizational skills.
The overall experience with CJ Hole Kingswood, under Isaac's guidance, was not just a transaction, but a journey that was made easy and enjoyable. I would highly recommend their services to anyone looking for a reliable and effective estate agency. Their commitment to excellence is evident in every interaction, and I am deeply grateful for the smooth and successful purchase of my property.
Thank you, Isaac and the CJ Hole Kingswood team, for your outstanding service!
Abdullahi · 26 February 2024
★★★★★ 5/5
GoogleFreya at CJ Hole Kingswood has made viewing houses almost a pleasure- she is friendly and enthusiastic without being push. I appreciate her taking the time to understand my requirements and hope we will find my dream home soon!
Emma · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for your review Emma, Freya really appreciates it and is looking forward to helping you find the perfect home!
★★★★★ 5/5
GoogleWe were very happy with the service from Kingswood. Jodie was really helpful showing us around and giving us plenty of time to see the property and was very quick at progressing things when we made an offer which we were delighted was accepted. She has been really on the ball and great to deal with. Thanks Jodie!
Cathy · 4 June 2023
Agent replied · 4 July 2023
Thanks so much for your review Cathy - it means the world to us, especially Jodie!
★★★★★ 5/5
GoogleWe sold our house through CJ Hole's Kingswood branch recently and the whole process was very smooth. They valued our house very reasonably and their marketing attracted a lot of viewings and a number of offers straight away. The whole team …
Andy · 13 January 2026
Agent replied · 13 April 2026
Thank you so much Andy & Mary - it was great to work with you and we hope you're enjoying your new home!
★★★★★ 5/5
GoogleBrilliant customer service, very friendly, reliable and helpful. Particularly Kerry who was a great help in getting us through the final stages of the process. I would highly recommend CJ Hole Kingswood
Sophie · 12 November 2024
Agent replied · 3 December 2024
Thank you so much for your review Sophie, we hope you're settling in well in your new home!
★★★★★ 5/5
GoogleFantastic property viewing experience with Donna from CJ Hole. Donna was friendly and very knowledgeable about the property we were viewing. Donna also had great knowledge about the local area. Thank you!
Dominic · 12 November 2024
Agent replied · 21 December 2024
Thank you so much for your review Dominic, much appreciated!
★★★★★ 5/5
GoogleThanks Lindsay for being professional, well‑informed, and genuinely helpful throughout the viewing. A great experience!
Peter · 6 April 2026
★★★★★ 5/5
GoogleThank to everyone at C.J. Hole who made my sale and purchase possible.
After Donna valued and photographed the property for marketing I was astounded how swiftly numerous viewings were booked leading to a sale in a matter of days. …
Hazel · 13 January 2026
Agent replied · 13 April 2026
Thank you Hazel for your lovely review. It was certainly challenging but we're so pleased that you were happy with the service for a 3rd time and I know Kerry was extremely happy to have reached completion for you all. Wishing you all the very best in your new home!
★★★★★ 5/5
GoogleWe cannot speak highly enough of Kerry and Eva at CJ hole Kingswood. Fantastic service from Day 1 especially through a difficult completion period. We received a really personable service and they kept us sane throughout the entire process and nothing was ever too much for them, once we moved house we missed our regular calls with Kerry! Thankyou both for everything - Rhiannon & Jamie
Rhiannon · 4 July 2022
Agent replied · 7 April 2023
Thank you so much for your lovely review Rhiannon, we hope you're enjoying your new home
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
